Small Claims Guide Class Actions Lemon Laws FAQ Newsletters Spanish
|
|
CONSUMER NEWS
RECALLS
COMPLAINT FORM
SCAM ALERTS
Small Claims Guide Class Actions Lemon Laws FAQ Newsletters Spanish |
|
|
Sleepy's - Wrong Merchandise |
||||||
|
On March 28, I purchased a frame for my bed and later found out that the bed frame was not the right size. When I returned the bed frame to the store, they did not have the right size frame in stock. I decided that I did not want to wait for them to receive the other model and so I requested a refund. The salesperson, (different from the one who sold me the frame earlier that day), took a coarse tone with me over the refund and began arguing with me over the dimensions of my bed. Eventually he said that he put in a refund for me and gave me my sales receipt back with no other papers or notes written on the original. He told me that I would have to wait 2-4 weeks to receive my refund. On May 28, two months to the day that I returned the bed frame, I still had not received my refund check in the mail. I called the store back and informed them of this. They told me that I should have gotten my check and put in another request for a refund. Again, they told me 2-4 weeks would be the wait time. Come July 8, 6 weeks after the first complaint I filed, I called their corporate customer service number and after waiting, I finally got to speak to an operator. I told her everything that I've just written above. She apologized and told me she was putting in a new request for a refund. She said that I would get a check in 7-10 days. Come today, 2 weeks later. I have not received anything of the sort. I tried calling both the corporate customer service number as well as the local store I bought the frame at. All I've gotten is a fax tone everytime I've called the local store and was on the phone on hold for longer than it should take to answer a call. It is now 4 months since I have returned the frame and I have not received anything in the way of a refund, an explaination or even a phone call from them. Janice of Limerick PA (9/20/02):
I waited 3 weeks and he never called, so I called him and he told me it was coming and he would call me and he never called. I called the store, he was not there and I spoke to another salesman (Matt) and he told me that the mattress only came in firm. When I finally spoke to Harold I told him what Matt said about it only coming in firm and he said “that was not true”. I called the store again and spoke to another salesman (do not remember name), he also told me it came only in firm. After waiting seven weeks from the initial delivery I called the store and spoke to Harold and he told me that it only came one way in firm and I told him that I wanted my money refunded and he told me that he could not do that. I began calling customer service several times and I spoke to a supervisor Mary Sharoka and I explained what happened and she told me that I was stuck with the mattress if I did not take an exchange. I told her that I did not want an exchange. She then put another supervisor on the phone and they both tried to talk me into getting an exchange. I agreed to the exchange only so that they could pick up what they sent me in error and finally after over two months, I was told that I could get my refund but I would have to pay a restocking fee. I initially paid $589.38 and I was given a refund of only $332.00.
Nauthram of Bronx, NY, writes:
Report Your Experience
|
|||||
Back to the top | |
||||||
|
Home |
Complaint Form |
News |
Recalls |
FAQ |
|
Terms of Use Your use of this site constitutes acceptance of the Terms of Use
Copyright © 2003-2008 ConsumerAffairs.com Inc. All Rights Reserved. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. |
|
