Complain about a product or service

Stainsafe

evonna of columbus, OH September 22, 2009

every time I call for a claim they find a way to deny it, wear and tear not included they explained when I brought it, tears, staining, etc all covered for 7 years, I am in my 6th year of purchase, I asked to cover a fading stain, they said it was normal wear and tear...without seeing it,

also you have to use the product provided by them...can't buy another bottle. if you run out, and if not used, can void warranty, if you can't get another bottle, how can they void u, what a scam.

I paid over 200 for nothing,they repair nothing at all, I called again, about fading and discoloration , and a tear.they came out once 3 yrs ago with a paint substance, I still have it, it was so bad the color and oil seperated within 24 hrs, I am glad I didnot apply it, then, I called about a stain, discoloration, they said because I said it could have been wear and tear, discoloration it was not covered, so what is? what do they fix?

John of North Massapequa, NY September 21, 2009

We purchased a 5 piece bedroom set from JC Penney in March 2006. In July 2008 the drawers on my wife's dresser began to break (the glide had broken). In August 2008 Stainsafe issused a full item replacement authorization. Less than a year later the drawers on the night stands and other dresser began to brake as well. Stainsafe sent a tech out who said that he could not fix the problem and the problem would just keep reoccuring.

After the tech contacted Stainsafe, they now said they will not cover the problem at hand and will not replace the nightstands or other dresser. How can they approve a full item replacement for one item and not the others? If I have just the one dresser replaced I will have a mismatched bedroom set wih actually only one piece that works. Our drawers continually fall out of the dressers on to our feet. I never thought I would buy a beautiful bedroom set from a reputable company only to wind up with defective furniture and a warranty company that will not hold up to their warranty.

L. of Palatine, IL August 16, 2009

I signed up for fabric protection to my couch and love seat when I purchased it from Wickes Furniture in 2007. Now I need services for my couch and guess what..... Of course I cannot get in touch with Stainsafe. I try to call and the phone just disconnects, I try to email but cannot enter any information on the complaint form. Just another cosmuer rip off. Usually I don't purchase this kind of stuff and this is the reason why. Never again.....

Amanda of Doylestown, PA June 18, 2009

I have read so many online complaints about this company, I wish I had known this before I bought my 5 year warranty on my couch. I spilled red wine on my light green couch, filed a complaint that very evening and after 2 months a service technician showed up at my house to "treat" the stain. He bleached out my couch. It is ruined. And after another few months of phoning StainSafe/Global Care Solutions like a wild woman they have informed me that they cannot replace the slipcover because the store where I bought it went out of business and they cannot order directly from a manufacturer. COnvenient, isn't it? So I can go into a store and order a new one, but my warranty company (who ruined my slipcover) cannot. They are refunding me the 159 I paid for the warranty...which will not pay for a new slipcover. I have a bleached out couch courtesy of STainSafe...and they could care less.

I am writing letters to the President and COO, I have contacted my local news agency, the COnsumer Protection Agency AND next is small claims court. I am not going to settle for anything less than what is owed me.

Rick of Joliet, IL April 1, 2009

Rick of Joliet IL (04/01/09)
My four year old threw up on our couch yesterday morning. My wife and I clean the sofa two times, we can not get the smell out of the sofa. I called Stain Safe and was told that my claim is denied, because we do not have a stain, we have an odor!!! We bought the warranty because of the children. They are saying that no odor's are covered, I wish Harlem furniture would have told us that.

No refund for the remaining years of the stainsafe warranty, the sofa is useless to us. A 1300.00 leather couch that has to be thrown away. I spoke to a manager named Adrian who stated that they do not do any types of refunds at all. I spent 3600dollars in furniture and purchased stainsafe for all of it. I only wanted my prorated money back on the remainder of the warranty.

E of Royal Oak, MI March 30, 2009

E of Royal Oak MI (03/30/09)
I called to report that the fabric was coming off of the piping on my couch cushions. She left me on hold for a while and came back to inform me that it is not covered under this warranty plan. It states on my warranty that all rips, tears, burns, punctures and most pet bodily fluids stains. She said that because it wasn't an accident that it wasn't covered. This plan is a rip off. DO NOT EVER BUY THIS PLAN. IT IS A WASTE OF YOUR MONEY! This is the second set of cushions that I have had on this couch in 6 years.

Holly of Scott Afb, IL March 6, 2009

Holly of Scott Afb IL (03/06/09)
I purchased a new chaise lounge microfiber sectional with ottoman from a local furniture store, back in March or April 2008. On Thursday, October 2, 2008, my cat, who wasn't feeling well had an accident on one of the cushions of the couch... a small seat cushion. I called Stainsafe the very next day to report the issue. They wanted the receipt and other information, that the store sent in to them for me. They said they'd send a tech, then they didn't get his report, so he resent it, then they couldn't do anything, the spot had to be cleaned again... ect.

It is now March 6. I just called again today and was told that the replacement cushion was requested January 21, 2009 and can take 8-14 weeks to arrive. When I receive it I have to call Stainsafe again to schedule a tech, which can take another 4-6 weeks. This has been going on since October and I am so frustrated. If you try to complain to the customer serivce people, they get annoyed and put you on hold forever and just repeat the same line like a robot, which is more frustrating. If it were their furniture, I hope they could only be as patient!!!

Cat urine on a cushion, which has been sitting in the fabric for months, soaked through the cushion, I'm sure.

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