|
Barry of Calgary, AB February 19, 2009
Barry of Calgary AB (02/19/09)
Reading some of these articles makes me feel like Stainsafe was and is a shaddy business, i too had gone through hoops, various messages, waiting and waiting over 7 months to finally get our couch recliner repaired. Now our loveseat recliner is hooped and I have a warranty claim in Dec./08 and was told ONCE AGAIN a technician would call in 5-7 days, it's now 2 months, the number does not go through the the US contact # Global Care is not affliated with Stainsafe but they can bring up my warranty #?
Seems [wrong] to me with them not honouring their claims. It seems I will have to be out of pocket to repair our loveseat, thank goodness our sofa got repaired but I'm scared to use it. And the company I bought it from seems to be going out of business. I would love to sue them somehow, class action suit, if there was somehow to contact them to send the papers to?
Kelly of Uxbridge, ON February 16, 2009
Kelly of Uxbridge ON (02/16/09)
i purchased a 5 year warrenty for my faux suede couch and love seat. They said they would cover anything that happened. So one night my dog peed on my couch. I phoned the very next day to let them know. They said that someone would be out to look at it. I phoned about 2 weekes later and asked if they were still sending someone. they replied no because now it has been too long. And they said that the two cushions that were peed on would be replaced. They said they would be sent in the mail.
two months later i phoned them and asked why i havnt gotten my cushions. They said that colour had been discontinued I then told them that something has to be done. They then replied that the couch would be replaced. Now a month later i got a letter in the mail saying that they were not going to replace the couch and they were going to give me the remaining amount left in my warrenty (78) WOW. So i was fumming. I made a call for a local person to come simply clean my cushions and they came the very next day.
Now 5 months later I still have not recieved the cheque and now they dont affiliate with canada. Now I cant get a hold of anybody and people are so rude to me. What I just cant beleive is that they are treating people [badly] and they dont care. It was a simple clean and they couldnt even do that. Sherri of Hannon, ON February 6, 2009
Sherri of Hannon ON (02/06/09)
Purchased a leather 3-seater sofa in August 2004 and purchased the elite-7yr leather protection plan since it would cover if a child pirced it with scissors! 4.5 years later, the leather looks bad and has 2 rips in it with a 3rd on its way. I tried contacting Stainsafe via email and phone with no luck. all numbers are either not in service or are no longer affiliated to Stainsafe Canada. One number wouldn't receive my call due to my location. Register electronically via their website; no chance, it doesn't not accept Canadian postalcodes even though it asks for it.
When I called the help line for registering they told me that Global care is no longer affiliated to Stainsafe since December 2008. Luckily I purchased from a small town store with big reputation and they have promised me that they will take care of the rips if Stainsafe fails to come through on their warranty. Let's wait and see....
I could be left with a soon to be un-useable sofa as the rip is getting bigger. It's hard to keep a 2 and 4 yr old off the sofa. In the current economic situation we cannot afford to just give up and buy a new one. Sarah of Fonthilll, ON January 19, 2009
Sarah of Fonthilll ON (01/19/09)
We bought a 5-year protection plan for a leather couch, chair and ottoman in 2005. There is a flaw in the arm of the chair that we're hoping to have repaired as per the terms of our plan. Fibrenew came out in Nov to in November, but to date we've heard nothing back about the chair. I phoned Global Care LLC in the US and they told us that they no longer managed the affairs of Stainsafe in Canada. Can we file a class action suit?
A 1000 leather chair looks like a cheap piece of vinyl-upholstery! Lisa of London, ON January 14, 2009
Lisa of London ON (01/14/09)
Purchased a leather sectional in 2004 from a small furniture store. We were recommened to buy extended warranty to cover any accidents that may happen to our 5000.00 sectional. The first claim was in August 2004 right after it was purchased as the couch was tore when moving it in. The claim was dealt with in a short period of time. Now, we have an outstanding claim since Jan 2007. They have been so slow with repairing the hole it is now larger then an adult fist, it was the size of a dime to start. They sent Fibrenew out to examine the damage and he sent his recomendation to the warranty company.
To make a long story short after 1.5yrs. they decided to replace the entire couch as the leather is no longer in stock. We received a letter in May 2008 stating that they(Stainsafe) will be issuing us a cheque for the amount of the bill of sale to replace the couch. My husband and I went to the store to find new furniture to replace the other. Now, 8 months later there is still no cheque and the store is unable to reach Stainsafe, all numbers are no longer in service.
We have this 5000.00 sectional with a huge tear that would have been really east to repair 2 years ago. Now, what do we do. They(Stainsafe) are not upholding there warranty. Beacuse they are in the U.S it is much harder to reach them then if in Canada we may beable to have a bit more recourse. I will never purchase another product from a store if their warrany company is stainsafe. Now, will the store stand behind their customer?
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
| 
Print This 
Email This
