Apria Healthcare Reviews

I would give them 0 stars, but had to put 1. :( I have a C-pap machine they should have billed my insurance company for machine all at once last year, I had reached my deductible. Now I received an EOB with the same amount they charged the insurance company last year twice one in April and in May. I called and they "danced" around it. Also, I ordered parts and they said insurance would cover. I was sent more then I needed and had a balance of $72.00. I would rather pay out of pocket, then deal with these people.

I had a terrible experience with Apria regarding my CPAP supplies. When I ordered, I had a terrible experience with Apria regarding my CPAP supplies. When I ordered my New Cpap Machine after 6 yrs and replacement kit, I specifically told the representative that I cannot use masks containing certain plastics because I am highly allergic to them. Despite making that very clear, they sent me the wrong mask. I called back to exchange it and was told I had 30 days to return or exchange the incorrect item. That sounded simple enough—until they charged me $7.35 for their mistake.

I have ordered supplies from Apria for years. Today I was trying to see if I could get a new CPAP machine, and was talked to as if I was lying or trying to steal a machine. I didn't appreciate the way I was treated and will not be ordering from Apria in the future.

Not a patient centered business. First and last time user of this company. Wanted to buy, not rent a CPAP machine. Told by my insurance that is acceptable. Told by Apria that I had to rent. The rental contract is currently 13 months (not sure why 13). Electronic billing is totally screwed up. Electronic statements don't match the amount on the payment e-bill website. If you decide to use Apria, get a contract that provides a monthly billing amount and term of contract. Be prepared to spent time with customer service every month. The marketing division is very aggressive. Expect to receive emails from them every day pushing you to buy stuff from them.

My hospital Dr ordered my oxygen from Apria. My insurance paid them and now apria is wanting to charge me. My insurance is upset and told me they would handle it from here. I'm hoping apria will see their mistake. If not I'll get retested and change companies.

Apria withdrew $82 out of my checking account from a debit card they say I authorized!! That never happened before until now (May 2026) I called customer service and the lady was not American in her dialect which delayed our conversation more, then she kept cutting in and out. I was so frustrated. She said my insurance only paid $95 when in reality it paid $178 according to my Explanation of benefits. Inept! I demanded she delete the debit card. I never gave authorization to take automated payments. Any copay I have always paid online on my own. Something is very shady. I typed the online chat and got much better service as the lady in the chat understood me well and I was able to upload pics from my laptop to prove they were paid and I owe zero. She said I will get refunded for what was taken and made sure my card on file was taken off.

Horrible billing and customer service support. They never follow up or send documents on billing etc when requested by clients. Would not recommend getting supplies etc from them. There are plenty of other Better companies out there for that that actually care about clients and not filling their pockets with money.

Billing nightmare, continued collection calls even though I was assured no less than 3 times that the wheelchair would cost me nothing. The chair was ordered by the hospital when I was discharged but I clearly stated to apria that I did not need the chair and did not want it if it was going to cost me anything. Now I am being billed and get collection calls weekly. They misrepresented the cost, were deceptive about how it would be billed to insurance and that I ultimately got billed. Avoid Apria!!

Apria is a nightmare. It started by them calling me and just asking when I wanted to come and pick up my supplies. Meanwhile I didn't even know I was there yet, I thought I had to meet with another doctor first. After they explain, I schedule the appointment. My doctor said to give me a specific mask, or one of my choosing after being fit. I will say they did a great job getting me in the office quick before my appointment. However, that was about it. Once in the office, there was no actual fitting. They gave me one mask where they said "this is a popular one that people like" and they made sure that mask worked. They did not let me try on other mask and just asked me "What do you think" as if I'm suppose to know what to look for on my first time. As if I know that some make/models have a rotating intake hose connection while others don't and that's easier for active sleepers etc.

Apria Healthcare is horrible. Around September 2025 I settled all payments with them. Owed nothing and was full coverage with my insurance. I got calls and texts saying I owed money. Took 3 months for them to fix their issues. Then I get a text saying I missed a payment. Talked to a agent and they said I owe again from May 2025. I don't know how they said I was all good. Balance is at 0.00 in September. Then say I owe from May of the same year. While talking to them I asked if I own the machine and they said I started with them in May 2025, and it will be 15 months.