Complain about a product or service

Body Solutions

Pat of Nesconset NY (11/03/07)
I was pressured into signing a contract with Body Solutions for enermologe treatments, and after we reviewed the contract at home I decided that this would not be something I would want to do to my body. We tried to cancel the contract with Body Solutions the next day, and they would not return my calls. I sent a registered letter which was sent back to me. I tried again to call them several times, but they never returned my calls.

Body Solutions is requesting me to pay for services that were never rendered. I feel I should not pay for something that I never received.

Geralyn of Lindenhurst NY (11/01/07)
I was charged over $8,000 by Body Solutions for a thermage procedure that didn't work. They told me the results could take 6 months. Still haven't seen any results. Company got my credit card, and I was charged 22.5% interest.

No change in my body or results that they promised. I want my money back.

Mary of Syosset NY (10/15/07)
I am in a dilemma and I cant seem to get any answers as to why I am in a predicament that I had no idea I was involved in.

On August 24, 2007 I visited the office of Body Solutions of Westbury, LLC 1400 Old Country Road Westbury N.Y.11590 for a consultation to inquire about a procedure that I was interested in being performed and after I was informed about what was involved I was asked to sign documents clarifying that I was aware of what was involved during and after the procedure such as precautions and consequences.

This information was familiar to me because prior to the visit with Body Solutions I had visited other offices for a free consultation and procedures were the same so I was not in the least surprised to hear what information was voiced to me the only thing that differ from this visit was the $6300.00 credit card charge for a procedure that was never performed.

At the time of my consultation I was also asked what form of payment method was I going to be using and I wasnt sure. That was when they suggested I use Care Credit. I then gave them my information such as social security, age, address etc... Once, they ran my application and I was approved they asked me to sign the documents that I had read and in the documents was the receipt of approval for the credit card that they put in together with the documents not knowing that, that was an actual receipt that and I had just been charged for the full amount of the procedure. They charged my account without consulting me.

Please keep in mind that at no point was anyone in the office informed by me that I was there on a first visit to sign and seal a contract and approving that they move forward and charge my account in the amount of $6300.00 in full for a procedure that not only was not performed but furthermore, Body Solutions was paid on 08/26/07 prior to me consulting with my spouse and more importantly with my physician.

Please keep in mind that I did sign the papers that were given to me and they did read no refunds. I was under the impression that this policy was valid once I agreed on having the procedure done and I paid in full.

I don't understand how a visit for a free consultation was manipulated and now I am being charged for the amount of $6,300.00 for a procedure that I wasnt even sure of when or even if I was able to have done. This has caused a big conflict in my marriage and this credit is now reflecting of my TRW. Both my husband and I are hard working people we have always been faithful with our credit card bills with no reserves. I feel that we are victims of false pretenses. It was a process not a procedure that was involved on the day of August 24, 2007 in the office of Body Solutions of Westbury. .

Steps we have taken prior to us turning to you are, we visited the office and explained our situation and I told the doctor that I was not aware that I was being charged for the procedure at that moment. It never once passed my mind that I would be paying for a procedure on the day of a first visit of a consultation. They explained to me that I was informed and that is false. They were not professional, it got very loud and unbearable.

Antonia of East Northport NY (08/16/07)
I went to Body Solutions in Commack on June 13th 2007 for a free consultation after seeing their ad in a local Pennysaver. I saw a woman named Eva and she quickly examined me and upon leaving the room several times to see other clients she had me fill out paperwork that she did not properly explain. She used the words if you decide to have the procedures done? and told me that I was filling out routine paperwork for a free consultation. She had me sign a document that she explained was an acknowledgment of the consultation and what I signed reads that I will be leaving an initial deposit of $0 and will be bringing $0. It also says that I have a remaining balance of $6525 and that I need to schedule an appointment and then will be billed.

Eva never signed this agreement. The only thing that she signed with me was an authorization to take pre and post photos if I purchase the treatment. The document clearly states if?.

I have had an account with Care Credit for several years and was not sure what my credit limit was so Eva said that she would check it for me. She asked me to sign a piece of paper that would authorize her to check my available balance. She later told me that I signed a receipt. I received no copy of a receipt.

When I left I told her that I would think about it and let her know. When I called her later to tell her that I wouldnt be able to do it, she told me that it was too late and that she already charged my account and that I signed a contract. When I told her that I didnt sign a contract and that she never explained to me that it was a contract she told me it was too bad and that it was a final sale. I then asked her if I could speak to an owner and she told me that they wouldnt speak to me. I called at least 10 more times and spoke to the manager at their location in Westbury, NY. The manager Veronica told me that Eva is known to do these things and that they have had problems with her in the past.

She tried to put me in contact with the owner and I called another several times and even made an appointment with the owner George but after I left work early and went to the appointment Eva not George greeted me and told me that he wont speak with me and that even if I wanted to do the treatment no one would do it for me now.

I have never in my life dealt with people like this before in business. I tried to explain that I couldnt do this procedure even if I wanted to because of a skin condition that I have called eczema. I will not pay for these charges because I never received a service and I never even received anything that shows that I actually authorized payment for this service. I never thought that a company could force you to have a cosmetic procedure done. .

I can't afford to pay for any of the $6525 that they charged my credit card. If they won't refund me it will have an extremely negative impact on my credit rating. I am going through a divorce right now and have nothing, I am trying to start over with my life and this is a nightmare.

Ruth of Las Vegas NV (05/09/02)
Purchased weightloss product, gave two bottles to a friend kept two for myself. After two weeks of use, severe pain in wrists, elbows, shoulders, hips, knees and ankles. Discontinued using Body Solutions and contacted the company which refused to acknowlege my complaints and denied refund for unused bottles of product.

Loss of money, Doctor visits because of adverse reactions. Severe pain for several months. No resolution as of today.

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