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Jeff of St. Paul NE (07/02/08)
I Purchased a Ecoquest fresh air purifier. Simply put it has changed my life, my home no longer smells and the health of myself and children has greatly improved. I wish I would have done this years ago.
Phyllis of North Platte NE (06/17/08)
i purschased a personal buddie about one and half year ago. And was told buy the person i bought it from that after the warranty ran out that they would replace it for 30.00 d0llars. My just went bad and it really did work for mt allergeis. But know they will not send a new one custermer service tells me that I have to buy a new one.
I told to the person I bought this from that I did not want to send over 200.00 dollars on some thing that only had a 3 month warranty on it. He promised me they would send me a new one. I am very unhappy with this company ecoquest.
Beth of Roxbury NY (06/10/08)
I have had an excellent experience with EcoQuest. I have many of their products in my home and love all of them. From what I have read, it seems that individuals are having issues with their independent business owners not with the actual company. I know for a fact that if something goes wrong all you need to get is an RMA number from the company before sending it back, and they will replace or repair whatever is wrong. They have been very good about this with me. If your dealer is not treating you right, then you should call the company directly to request help or to ask for a new dealer. They can be reached at 800-989-2299.
Andrea of Social Circle GA (06/10/08)
Since I purchase the air purifying machine in the late 90's I have had constant problems. It has never worked for longer that a month at a time. I sent it back while it was under warrenty to be repaired. They would send it back again only working for a small amount of time. I would call time after time...operators were very rude and were never any help. Now I have this exspensive machine that when working does a wonderful job, but NEVER works.
the cost of repair would over time be enough to replace it with a new one. I can't afford to repair it anymore. If there is a class action suit against this company please contact me.
Robert of Mt Holly, NC (05/29/08)
I purchased an Ecoquest Model FreshAir 2.1 from this dealer approximately 7 months ago. The first unit delivered worked for only 3 weeks and then the front control key pad failed to function. The dealer sent me a second unit, Not a new one, but one returned from another prospective customer that didn't want it. This unit was dead on arrival. It wouldn't even turn on.
The Dealer replaced the above unit with a third unit. This unit operated for 2-1/2 weeks and then completely shut down. The fan quit running, the ozone lamp shut down etc. The dealer gave me an RMA number and I, at my expense, shipped it back to Ecoquest for repair. I also called the Ecoquest repair center. I asked the Customer Service Rep. if they could assure me that when repaired this unit would at least run as advertised. The very curt response was that all she could guarantee is that the unit would be operational when they shipped it back to me. The returned repaired unit failed in less than five weeks with the control keypad becoming non-functional. I again called the dealer, and received the usual pep talk of how great the units were and how he would arrange for me to ship it back again for additional repairs.
I plainly stated that after spending $749.00 for the unit not counting the cost of shipping back for repairs, I didn't want the unit period. I wanted my money back. As stated I've only had the use of the Ecoquest for 10 weeks out of the seven months I've had it and it has been nothing but a constant source of aggrevation. My wife and I are over 70 years old and the $800.00 (Purchase + Shipping) we spent it had worked, would have been a good investment. We no-longer have any faith or belief that this unit or any unit from this company will ever work properly or keep from draining our limited resources.
The Dealer informed me neither he or the Company, Ecoquest would or couldn't refund our money but only let us keep shipping the unit back at our expense for more repairs. This to us is totally unacceptable and certianly in our thought process not an ethical way of doing business. IE: You buy something. It either works or if it fails you get it exchanged. If the second unit fails you give them one more chance. After your third bad experience you take it back and get your money back. We've given it four chances and are now told SORRY, we can't refund your money. So Much for Business Ethics - So much for Honesty - Damage not counting the aggrevation and frustration to us is the loss of the $800.00 we paid out of our Limited Social Security Income for a product which supposedly had a three year warrantee and satisfaction gaurantee.
Kelley of Kathleen FL (04/29/08)
I love Ecoquest products. There are so many individuals who refuse to follow the instructions on the units. I have an ecobox I love it. My home is 1200sqft it covers a 1500sqft area. I was told to put it on a high shelf 6ft and up. It works very well. My daughter and I are very asthmatic and my whole family has allergies. This unit has not only gotten rid of the allergie problems but helped asthma issues all together. The fresh air is to my undrstand at first it puts a strong ordor out but eventually fades out when it eliminates all that junk in your air. We are all used to breathing bad stuff all the time. I can only hope that those out there who knock these product give a try first and follow instructions. I also have a laundry pure I have had nothing but great progress from this unit. My clothes are so clean and my son doesnt have allergies like when we used laundry detergent.
I will recommend anyone to try the ecoquest products they are awesome. I know many individuals that use their products and hear nothing but great things. Please also understand that ecoquest is the manufacturer not the business owners
Nancy of Gaithersburg MD (04/26/08)
HELP! We are SO SICK! On April 16th, 2008 a contractor who was working on my house installed an Ecoquest Fresh Air Living Air Purifier. I immediately noticed that all of the flies (about seven) he brought in the house with him were dead that night on the floor... I was thrilled, no need to go buy a fly-swatter! On April 17, 2008 our purebred Ragdoll gave birth to five healthy kittens. On the 18th, the first one died. I couldn't determine why, but I was also suffering headaches, dizziness and coughing, so I turned the unit off. I decided I was being silly and turned it back on on the 20th. That night we came into the house to find another dead kitten. I called the installer in tears. He came to my house and assured me that there was nothing about the purifier that would kill animals... so we left it on. However, I brought the mommy cat and her 3 kittens up to my bedroom off the main floor.
The next morning my nine year old daughter and I had splitting headaches and horrible respiratory problems, but we had a school field trip which I had 'been selected' to attend, so we dragged ourselves LATE to her school, and I slept on the bus, and through the entire performance which is completely unlike me, and was very embarrassing to me, but I felt so awful I couldnt stay awake. When we came back home, our own respiratory problems immediately got worse, and my daughter started having asthma like symptoms, and I had trouble with my vision. That was the 21st of April of 2008, and when I went looking for our cat, we found her dead, but still warm. Searching the house, we found that our beta fish and my daughter's hermit crab were also dead. The three kittens were still alive in my closet.
At this point, I grabbed the kittens and we vacated our home. I called our vet and they recommended a necropsy report, but I was too scared to re-enter the house to retrieve the dead cat and the kittens in the trash until the evening of the 24th. I buried our beloved cat and took one of the kittens to the VCA hospital. On April 25th, my daughter and I were so sick again that she didn't go to school, and I started researching this air filter, only to find out it emits ozone, which is a toxic gas when it combines with air, and that it has been proven to cause respiratory problems in children, the elderly, and person's who supposedly have a 'weakened immune system'.
I have since called the Animal Poison Control Center, and the Human Poison Control Center. I have a carbon monoxide monitor in our home, and we have electric heat, not gas, but I also asked our neighbors if they had used a defogger without our knowledge. They both said No. I am considering calling the Fire Department to have a Hasmat team come and determine the levels of ozone, or poisoning in our home, becuase something is killing everything under four pounds, and making us terribly sick. Please contact me if you have any more information.
Death, debilitating sickness, trouble breathing, headaches, nauseausness, vision problems, asthma-like symptoms, sore throat, hourse coughing that emits fluid and flem
Cathye of Sylmar CA (03/27/08)
I was a former dealer for this company. They recruited me into their multi level marketing program and while they were doing that, their air purifiers were under scrutiny by the California air quality officials who subsequently banned the use of most ozone-generating purifiers in homes (refer to L.A. Times September 28, 2007) in California. I have contacted them several times regarding buying these air purifiers back, with no response. If they knew this was in the works, why were they recruiting dealers in California and why didn't the company buy back these air purifiers from California dealers? And, I don't think the California dealers should have to pay to ship these machines back. I think EcoQuest should take care of these matters.
Consequently, I am out of pocket to the tune of at least $2,400 and the boxes sit in my back bedroom taking up space. Now, if I try to sell these air purifiers in California, then I am subject to fines.
Jeannine of Somers Point NJ (03/15/08)
I bought this air purifier for over $500. I think it's a scam. It's making me sicker than the cigarette smoke. I am trying to get my money back to no avail. It also puts off an oder. I'm so upset. I'm having trouble breathing and I'm nauseated all the time.
Amolia of Sacramento CA (03/10/08)
I signed up as a business owner on 2/8/08 and shortly after I purchased the success pack. When receiving the product, I ran it in our hotel room where we were on vacation. I got sick right away. I have Sarcoidosis and Sjogren's syndrome. My lungs and eyes began to burn and I am still sick. I have requested to cancel my dealership and to return all product back to the company. I did this today 3/10/08 and I have not heard back from anyone yet today. I told them I could not sell this product if I could not even use it myself. My family is very worried now about my health.I have autoimmune problems and now this is all I need. The product was suppose to help people, not harm them. Someone should stop this from happening. People, please watch out for your health and your pocket book.
I do hope that they will let me return all 5 Fresh Airs and not be charged for them. If I am charged this will be very harmful to my finances. Our daughter is getting married in August so that is why I went into this business to make money for the wedding that we do not have. My husband is a salesman in the construction business and times are very hard out here in California. If this company does not do the right thing I will be hurt. Even to ship the product back will hurt me financially, if they charge the 10% return fee that will be at least $250.00, again a hardship.
Valerie of Lake Cowichan , B.c. Canada (03/05/08)
I bought one to try it out and they
wanted me to sell them, I said I
would try it first. I did not have
$1,000 so they told me to phone this
no. and I could pay in 3 or 4 instalments, which I did. We moved
to BC, Sept/08 and I put the air purifier in the apt. downstairs. I
was told by Kati Bishop/Linda Roberts
that it was a life time air filter and did not need to be changed. My books
and discs. were still in the box. I put the airpurifier in the downstairs
apt. for my daughter to have pure air.
I was told it would clean a 1200 sq.ft.
After 4 mos. my daughter was deadly
wicked headaches, lung infection, thryoid problems and after a blood test no iron. She suffered fatigue,
breathing problems, chest pains and
headaches. She finally had to stay
off work and I sent her into the Dr.
for tests, we did not know what it was.
We had no furnace just electric heaters so I checked the internet for
Ozone air purifiers and found to my
horror they were not recommended for
health. I went in and checked 'Ozone
poisoning' and found the same list of
symptoms.
She had to take time off work, lab
tests, antibiotics, chronic bronchial
cough, lung infection, absolutely no
iron in her system, pain pills for headaches, antibiotics for her lung
infection...THANK GOD we caught it
in time, no one knew what was causing
it. I immediately removed the airpurifier and wrote Kati Bishop asking her some questions. She in turn said her purifier was great and filled the house with fresh air. I asked her
about 'ozone' and I mentioned that
Health Canada was not in favor of them.
She thought I was going to sell them,
and she said Oh, I think Health Canada
makes too much fuss about ozone(I have it in writing) that she said
that...and a few other things in writing, answering my questions.
I asked for her supervisors no. 3x
and finally she gave it to me. I wrote them both asking for the return of my
$1,000 and I would not take legal
action. Neither of them replied. Health
Canada has advised me to go after the
company...which I will. You can help
me by telling me who to contact that
might return my money. It is supposed
to have a 3 year warranty and it is not
3 years. I kept it in the box for a long time because we knew we were moving to B.C. I would love to speak
to an attorney as I would like my money
back (I asked them what address to send
it to and they have not replied).
Valerie and Charles Shave
Patricia of Smyrna GA (03/05/08)
This is not a complaint, it is a testimonial.
I was contacted in response to a work from home ad on the internet. I was asked to go to the web site and see if I was interested in technology and products. I was. I therefore ordered a unit to evaluate. I had been sick for over six weeks and could not get over a sinus infection. I had just finished my third round of antibiotics and still had the infection. My energy was depleated and I was not seeing any improvement. I had a CT scan, which showed I still had the infection. I was told that I may have to have surgery.
I received the Fresh Air on Dec. 26, 2007. I followed the instructions carefully and by Dec. 29, I realized I was feeling much better, I had more energy, and I no longer had a sinus headache. I felt like getting out of bed and doing things around the house.
I did not receive any medical claims from anyone. In fact the person I spoke to, said that it was not a medical device. Well, after being sick most of 2007 with sinuses infections on and off all year, this was a definite relief.
The only difference in my house was the purifier. I have no doubt the purifier has improved my quality of life. It is now March 5, and I have not felt this good in a long time. I became a distributer because of what I experienced. This business is just like any other business. If I work, it works, if I don't it doesn't. The machines sell themselves if the people follow the instructions carefully.
The problems I have found is that people do not listen to instructions and therefore do not allow the technology to work effectively.
The purifier omits a smell that is not offensive, just different. However, I can adjust the level of purification so that I am comfortable with it. My house has a clean smell. When guests come to my house, they have noticed how good they feel while visiting. I have had several guests spend the night and those who have allergies from pet dander, dust, dust mites, etc., have enjoyed a noticeable relief while staying at my house, inspite of my having two dogs.
I am convinced that people who complain about this technology have not followed instructions. The best example I can give is that stoves provide a great need, but if people do not follow instructions on operating them, people can get hurt by stoves. Are we to ban stoves because of people's carelessness?
Lisa of Anderson IN (02/05/08)
I purchased an Ecoquest in 2003 because I had asthma and allergies to my three cats. I am also a smoker. After buying the product I noticed a great change in everything in my house. We could no longer smell bad odors. My asthma was under control. I was on four different types of medication and went to just using my inhaler. I no longer sneeze everyday from my allergies to my cats. Now when the unit was turned off, I would know because my allergies would flare up. From my personal experience with this unit, I love it and want to buy another for the upstairs.
The only con of this unit I bought is that we have had it serviced twice since 2003.
Sherri of Danville IL (11/26/07)
I bought the Ecoquest Laundry Pure device from a lady who was selling through the company. After 2 months I noticed my clothing dingy, and my washer itself had dirt stains. I was very unhappy with an $800 product, and it was removed within 90 days by the lady who sold it to me. No money was refunded as they had stated--that was what the trial period was for. (Before paying you have a short time to use it to try it). Some of my clothes were ruined as well. The bulb also went out within the 90 day period, and they told me to try replacing that. I told them the bulb was supposed to last 6 months! I absolutely do not recommend this product or the company since they won't back up the product.
Jane of Colorado Springs, CO (10/17/07)
I responded to a work from home ad in our local newspaper. I received several phone calls as well as emails in response. Even in visiting the website, I became somewhat irritated that I could not find any information on what their product was.
I went online and typed 'ECOQUEST' into the search engine and found the report on ConsumerAffairs.com. Through that search I chose to go no further in pursuing any business with the company. It appears to me that the company pursues bringing more business associates through deceit.
Lindsey of Lincoln, CA (10/16/07)
I recently heard about the ban on air purifiers that emit ozone. I purchased a Living Air Flair in 2004, thinking that I was doing something good for my family because we lived in Valencia, CA where the air quality is often very poor. We used that machine almost daily. My son developed asthma about 2 months after we started using the machine, but I did not put it together until hearing about this recent ban. I am sickened to hear the truth about ozone and the health consequences it can have, especially on children. Here I am thinking I am making our home a safer place to live and instead I am having my family suffer in a toxic environment. I am outraged and hope there is a class action suit filed against this company ECOQUEST. I cant believe there isn't one already.
Kelly Hamric of Hampstead NC (10/09/07)
My 4 month old granddaughter died on Thursday. The Ecoquest Fresh Air unit was in use at the time. Cause of death is being determined. I am concerned that the level of ozone in the room where she was sleeping could have triggered her death.
Death
Sarah of Pocatello ID (09/07/07)
I bought their Flair air purifier. It only has, I think, a 3 year warrenty on their product. It kept breaking down, over and over, with strange noises. Now, 4 years later, the ozone aspect isn't working. It's just a VERY expensive fan. Now that t's out of warranty, I wonder how they will treat me? I strongly suggest that if you are looking to buy air purifiers, stay AWAY from EcoQuest. It's $400 worth of garbage & no customer support. They do NOT work with you.
Kenneth of Murrieta CA (08/31/07)
I was told that I had 30 days to try out a Fresh Air filter. I received it on August 3rd and returned on August 31st. I received a call from the co. rep. who told me that it was too late to return the item because he shipped it on the 1st and that the 30 day time period started from when he shipped it, not from when I received it. He also told me to keep the unit because I wasn't getting my money back - even thought he knew I had already mailed it to him. He never once mentioned to me that I had to have the unit back to him within 30 days of him shipping it to me. Also, when I notified Ecoquest of this they asked when I was charged on my credit card. I told them that the charge was on 7-31-07, one day before the unit was shipped. The co. said that my credit card should not have been charged until after I received the product. They also said that there was nothing that they could do because Matt C is an independent agent.
Becky of Granite Falls NC (06/27/07)
I bought a laundry pure in dec 2006
was told that I wouldn`t have to replace the silver porbes for 2000 washes my clothes started looking dirty and I call the home office and was told that the porbes just last about six months the reason for buying it was you didn`t have to buy washing powder. I thought I was saving money but if you buy porbes every six months and they are thirty dollars and you give seven hundred fifty dollars for the laundry pure I think I`m going in the hole.what do you think?
C. of Springfield MA (03/16/07)
My boss purchased a ecoquest air ozone purifier which emmits either peroxide or ozone or both, I'm not sure. This machine claimes to purify the air but in fact only kills bacteria and viruses on surfaces. This machine has given me serious respiratory problems such as constant burning of the lungs,sinuses, burning red eyes, extreme thirst, burning of the esophogus all the way into my stomach, bloody noses, coughing,fatigue, exhaustion, burning gums, tongue and loss of taste. The rep who sold it to our office is a patient. I told him about the symptoms but he only responded by saying oh there are about 1 in every few thousand woman who are highly sensitive to the machine. When I asked him to elaborate on their health issues and symptoms he would'nt answer he just replied by telling me that in our small office we only need to run it a few times a week at night to sterilize the office. Personally I think this machine is putting too high of a concentration of peroxide and or ozone in the office. WE have no way of changing the air. There are no windows that open in our building which is connected to a hospital. No outside air. When my boss runs this thing it just keeps building up unhealthy air. I am afraid this will cause permanent damage to my lungs.
Victor of Dover DE (02/08/07)
Ecoquest fresh air air purifier v2.1 with synairg was used in my home for a trial bases. This unit emitted a pungent odor from the time it was plugged in. We had to uplug the unit before the 10 day trail was ended. Not a consideration expecially for <$700. All my family members have asthma and all developed illnesses within this week.
Mindy of White GA (01/30/07)
My sister and I were both given a Freshair by ecoquest as a gift. I am afraid the person who bought them for us was ripped off.
First off all when I recived my unit there was no manual and the filter in both of are's was yellow. They had definately been used. The second thing is she told me that it would help with my childrens asthma. Instead both of our families began to get sick all the time, my sisters children getting nose bleeds daily. I called the corp. office and they informed my that the unit can make you sick if you put the square footage up to high, even though it was on the sqft of my home. We choose to unplug it after months of colds and bleach like smells in the house. When we did, the sickness stopped and the nosebleeds. I think this machine is dangerous. I tried to get our money back to no avail.
By the way they never sent me a manual and never responded to me as to the yellow used filters.
Dolores of Torrance CA (12/21/06)
I purchased an air cleaner product (Breeze AT)from the internet. Upon receiving it I found it lacked a model number on the back. Being concerned, I called the company and had to listen to an approximately 20 minute long pitch on being a distributor or such for them. The individual I spoke to told me I should not have purchased this on line and they do not warrant this product (which is manufactured by them) unless I return the one I have, give them my name and phone number and then an individual would contact me within a week or so and I could order it from that person.
They were very unprofessional, rude and when I requested a supervisor, she dis-connected me. I called back on a different number and the sales pitch was started all over. I hung up and called Alpine Air (from whom I had ordered the product), got a very courtous individual, he handled the call in a very business-like manner and assured me the product was warranted by his company for 3 years. I understand there are convoluted business disagreements between the two companies but I found Alpine Air much more customer oriented.
James of New Boston TX (10/25/04):
I was sold units in the belief that I could sell them, but they break down everyday, wild claims are told to myself and then several days a disclaimer is posted on the Eco site. No support for my product problems. When I started they did not want me to sell any units, just to recruit new dealers into the system.
Carl of Cumming GA (8/23/04):
Unit stopped working, cannot get any help from company.
JoAnn of Mesa AZ (12/29/03):
We received this machine from a relative. Approx 36 hrs after being plugged in, my eyelids were very swollen. My eyes were very irritated and I felt ill. There was an offensive odor in our home also. I would never recommend this machine to anyone. Buyer beware.
Marvin of Montclair CA (5/9/03):
I purchased a living air (Flair) unit from a commercial on KFWB radio station in Los Angeles. After recieving the product with the 10 day trial period I tried it out. The product put out an unusual odor and was very loud. I found none of the reported health benefits that others had experienced. I called back before the 10-day trial had ended and asked for them to pick it up and refund my money. The product was picked up and returned through UPS.
I have since been trying to get the company reps to return my money. It has been one excuse after another, and at all times saying they would return my phone calls and not once doing so. This product is advertised on several stations and even through consumer watch advocates. This needs to be stopped!
I have not recieved my refund and My family is getting stressed out with my frustration and repeated phone calls.
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