Complain about a product or service

HerbalRemedies.com

Catherine of Jersey City , NJ October 24, 2009

I placed an order with HerbalRemedies.com for several skin care products made by Burt's Bees. One item was a Garden Tomato Toner 8 fl oz. When I received my order they send me a bar of soap instead of the toner. So I emailed the company to inform them and to ask how to exchange the product.

A week went by without a response. I tried many times to call their phone number. First I chose the option to inquire about current orders, I was on hold for 15 min with no answer. Then I tried pressing '0' for an operator. Again I was on hold for 15 min with no answer. Then I tried pressing the option to place an order. This time I was transferred to a voice mail box.

So I left a message asking them to please call me and I never received a response. Basically, I now have paid money for a product I cannot use. And since the company refuses to respond to me, I am stuck with this soap instead of the toner I really needed.

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