Complain about a product or service

24 Hour Fitness

Frank of seattle, WA October 13, 2009

Took a tour of the West Seattle 24 Hour Fitness. Manager who toured me was VERY pushy and salesy and wanted me to buy very expensive and unnecessary personal training. All the trainers I saw were in terrible physical condition. Gym was absolutely FILTHY. The men's locker room smelled awful. Like it hadn't been cleaned in days. I spoke with some members while there and they said that the gym has gotten progressively dirtier over the past few years and that all of the other ones in the Seattle area are just as dirty. I wanted to take a shower after walking around in there.

mary of Corona, CA October 9, 2009

I went to the gym today, 10/8/09, and discovered that my lock has been cut off from the locker inside the gym and all my properties were gone. I went talking to the manager, dind't get her name because I was very angry, she was a black female manager working 10/8/09 around 4pm. She told me that my lock was cut off because according to their policy, we are not supposed to have the lock on the locker for overnight.

I did not say anything but mainly concerned for my PERSONAL properties. She opened a wooden drawer apx 30 inches long. It looked completely messy like someone just randomly threw some old dirty rags into the drawer. then I realized that my towels and bathing suit are inside that drawer, being tossed around like trash.

so here is my legal questions: 1. what actions did they take to ensure that my lock has been on the locker for more than 24 hours (overnight)? did they have a camera in the locker room focusing on my lock indicating that i did not use the locker during the time? 2. did they make attempts to contact me prior to cut the lock off? 3. do the staff at 24 hour fitness know their customers so well that they know which lock belongs to which customer and when that particular customer (lock's owner) last showed up at the facility?

I believe their actions are completely arbitrary and against our constitutional rights. There is no warrant for them to cut my lock off and they should not have done it if they can not justify it. If you are a lawyer and reading this, I would like to sue them for violation of my constitutional rights.

carol of dallas, TX October 4, 2009

I bought a 24-Hour membership five years ago through my company. They were fine for the price for a couple of years but then the facility became filthy and smelly and the staff surly. Went on line to my account only to cancel only to find that you must talk with them to cancel. So called 14 days before the regular auto-bill date and sat on hold for one hour before I hung up. Nine days before the auto-bill date I tried again and sat on hold 25 minutes listening to how I could get faster service by going on line! Finally got a live body whom I could barely understand who tried to sell me everything in the book. He finally agreed to cancel it and then I was told that there is a 10 day cancellation notification!!!! Charged for another 30 days! Think I will recommend them ever?

sao of san diego, CA September 25, 2009

i work out different hours depending on my schedule morning, late late nights..i never one saw anyone cleaning. i used to workout at bally's and the cleaning hours are every few hours,since I have the all club I keep driving to differnt location to find a clean gym.I assumed a good area must be well santized but nop every where is the same..chunks of hair in the women shower. The stream smell like moles. The steam room out of order at two a month.

Joseph of keller, TX September 12, 2009

Well I bought a 2 year membership from costco in august 2008 and I was told I am able to go to all 24 hrs nation wide. I move to keller and there is a 24 hrs fitness that was just built and its a super sport. I was denied access to work out and needed to upgrade my membership basically the monthly fee was going to be around 40 or more dollars a month because whatever I bought my 2 year membership fee would cover the intiation fees for the new gym I was like this is b.s. I bought this 2 year member ship and cannot use it Im not going to throw more money down the drain. Can anyone help? Im needing some answers.

Allan of Allen, TX September 3, 2009

After the Allen, TX club had been open about a year, they installed a large ceiling fan (blades are about 10 feet long). They keep the fan on at a very high velocity. It feels like working out in a 15mph wind. When they initially installed it, the front desk personnel said they got several compaints a day. In all fairness, they also got some compliments. I hate working out under those conditions. I wrote the company three times, but they never responded. Judging by these other compalints that are posted, they truly lack in customer service. I called the City of Allen, TX Department of Environmental Services. They said there were no ordinances covering the fans velocity, but if they received more complaints, they would look into it. The managers at 24 Hiour Fitness say they can't adjust the speed, but it is set at a significantly lower speed during the winter. I paid a lot of money for my membership upfront so I would have lower renewal rates. I am sure 24 hour fitness doesn't care if I stop going there.

Emma of Hacienda Heights, CA August 24, 2009

I have been a member for about five years, when 24hr bought this club from Spectrum everything changed, this club is now filty, it is never clean I see members complaining to the manager but nothing is done,the locker rooms are missing doors, the carpet is stained, the toilets smell the showers are missing pieces of tile, the steam room has been out of work for months, they screwed the door so it can not be open you can hear the steam, if it doesn't work I don't know why they don't turn it off. You need to see this place so you can have an idea of how it looks new members are lie to when they are told about the amenities what they don't know is that the stuff don't work. For people that want to join 24 hr at Puente Hills, PLEASE make sure to take the tour and look around demand for management to CLEAN the place hopefully they will pay attention to you.

Emma of Hacienda Heights, CA August 24, 2009

I have been a member for about five years, when 24hr bought this club from Spectrum everything changed, this club is now filty, it is never clean I see member complaining to the manager but nothing is done,the locker rooms are missing doors, the carpet is stained, the toilets smell the showers are missing pieces of tile, the steam room has been out of work for months, they screwed the door so it can not be open you can hear the steam, if it doesn't work I don't know why they don't turn it off. You need to see this place so you can have an idea of how it looks new members are lie to when they are told about the amenities what they don't know is that the stuff don't work.

For people that want to join 24 hr at Puente Hills, PLEASE make sure to take the tour and look around demand for management to CELAN the place hopefully they will pay attention to you.

pat of anaheim, CA August 23, 2009

use of the pool facilities are always being repaired i was told when i joined that it would not be an issue that the pool facities would function with out failure the main reason i joined 24 hr i swim for my health and well being

Kelley of Oakland, CA July 20, 2009

In APril of 2009 I called to cancel my membership because I wanted to join another gym with better rates. I was told that I could not cancel through membership services, I had to go into the branch in which I opened my account. On May 1st I went to the High st location in Oakland Ca. I told them i wanted to cancel my membership. When asked why, I told the membership manager I could get a better rate at another gym. He gave me a pitch about the other gym being in bankruptcy and how 24 will match the other gyms rate for me. I agreed to stay. what a mistake.

My May 10th billing cycle came. I was charged my initial amount. I called and was told that i made change in midst of cycle therefore would be billed complete amount. I dont agree since you pay a month ahead but i accepted that answer. June 10th came no reduction. I called customer service. They said although it was in the system it wasnt authorized I needed to contact the club manager.I was told the 10 difference will be credit back to my account. I called the club 3 times left messages. No return call.

I went into club. Manager said everything was fine. July 10th no reduction, no refund. called the same day and was told that that refund was not processed. Now i was told i would receive 20 credit in 5 business days. Today July 20th. No refund. called again and spoke to 1 representative who placed me on hold than hung up, and another who said that i have to wait an additional 5-7 days from the date of the processing for the refund. He stated they processed it july 17th. I advised him that is not what I was told and would like to speak to a manger. He siad there is not one available. I told him i will hold. he came back and said that i cannot hold and someone would call back with in 2 business days. May 1st was the day my contract was changed. when I asked whom else I can speak to to get matters resolved today he said the club manger. The one who said everything was ok twice. I am soo frustrated.

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