24 Hour Fitness Reviews

I'm now a big fan of the Kessler Park 24 Hour Fitness gym on Ft. Worth Avenue in Dallas, TX. There were sometimes issues with cleanliness during and after COVID, but ever since Shakila came on board a year or so ago the place has improved significantly. There is a ton of cardio equipment so I never have to wait, even during peak times, and what is there is well-maintained. I *love* the 24-hour availability!

The recently renewed 24 Hour Fitness Sunnyvale offers some new machines and a clean well outfitted environment. But a knowledgeable trainer like Bryce, who knew exactly what I needed to do to meet my goals, really made all the difference for motivating me.

I have always wanted to participate in a Zumba class, and I’m glad I finally did. Ms. ** is a fantastic Zumba instructor. Her dance techniques electrify everyone in the class. Although her classes are supposed to last an hour, she always lets us stay longer. I truly recommend her; you will love her as much as I do!

They are very good at stealing your money - if you choose this club go month to month. If you need to cancel like I did you won't lose a whole year's membership fee because the cancelation cleared two days after the membership auto renewed.

You are not allowed to use 8, 12, and 17 pounds free weights at this location in Antelope, Ca UNLESS you upgrade your membership???? I did that and I’m still being harassed by the front desk lady Alexandria!!! I specifically use these weights at a bench and in front of a mirror so I can see my form. I’ve been working out this location for 25 years with no problems. She says, "If you want to use these weights, you have to stay in this room where they are stored…" Mind you, there are NO BENCHES OR MIRRORS…. Make me understand??! This is not guest friendly. The General M just ignores and sides with her. Please help Owners!.. president of company.

24 Hour fitness (Issaquah, Black nugget road) is great until the time they make you a member! After that, the only goal is to make more money. I joined as a member in November 2025. At the time of my enrollment, my membership explicitly included a 1-hour personal training session. I could see this session available in my app and intentionally waited to schedule it until I had established a regular gym routine, ensuring the session would be as productive as possible for my long-term fitness goals.

Scott **, General Manager is discriminatory against handicapped individuals; The bathrooms and pool areas are FILTHY MOST OF THE TIME, moldy and never cleaned well at all!

Glendora Gym needs New management. Gym is extreme not maintained.

Irvine jamboree. Half of the treadmills out of order. Take your business elsewhere. Terrible operation. No one cares! Management is aware of the equipment but there is no follow-through. Maintenance people need to be fired for not doing their jobs. The equipment needs to be replaced with some equipment that is more reliable.

I started training Summer 2025 with personal trainer Ryan ** at the 24 Hour Fitness location in Irving on Market Place Blvd and I am so thankful I got him as a trainer. I have noticed a huge change in my body toning, weight loss, strength, and overall health. When I originally started my training, I wore a size 8 to 10 in my pants and skirts and now have gone down to a size 0 to a 2. My shirt's down from a large to a small. Not only have I noticed a lot of muscle definition but others have noticed how toned my body is getting. Additionally, I have noticed a huge difference in my outside activities such as yoga. I have become a lot stronger and my endurance has increased a lot. I highly recommend Ryan as a personal trainer. Thank you Ryan **.

I been a 24 Hour Fitness member for 11 years, been so many other locations, all other crew members are nice except the one located at Chino Hills Parkway, the manager name Joseph is a jerk, very rude and reckless, talking with harsh tone, and saying: he is the manager, the other members whatever they say doesn’t matter. Even threatening to cancel your membership with no reason. Terrible personality. Ruined 24 Hour reputation. Bad attitude, suggest avoiding talking to him if you have questions, talk to others might be good and easy.

I was with 24 hours for over 5 years. I paid annually with them. And I cancelled my gym membership in December. Now they are telling me I don’t get a refund from December 2025 to June 2026. Because of the terms and conditions. That’s bullshit. I haven’t stepped foot in 24 Hour since Dec 3,2025. And I can’t get my money back. That's bullshit.

I’ve been a member at 24 Hr for five years, and the facility and equipment was in need of some TLC. Well, they are under new management, and you can see it, and feel it. Leadership matters!

I was a member for a long time and the gym was a mess. The jacuzzi sauna area was nasty, the bathrooms were filthy and there was way too much broken equipment that was never fixed. Then I went in to get the free membership offered through the Silver Sneakers program, they signed me up and STILL took my money, now I'm having to fight that. They don't answer the phone, the automated system for Corporate just hangs up, no person available at all. It's a mess.

I have been a member for 33 years and this is the worst condition I have ever seen the gym. Half of the equipment is broken. Has been for months. There is only enough equipment for half of the people that show up for group exercise classes. Management refuses to buy any more, which leads to people hoarding weights. The floor and mirrors and bathrooms are filthy.

Destiny is great! She deserves a raise. I’m only writing on behalf of Destiny. Don’t know about anyone else here. They all gave me the stink eye except her. God bless her. Only con is this place is a little warm for my liking.

Brian is an excellent trainer. He really listens to you and designs your workouts with your needs and goals in mind. He is knowledgeable and friendly, and you with proper form for growth and management.

Been a member for a long time. New ownership now. Went in today, three disinfectant bottles & no towels. Paper towel available. Must have been half a dozen by the treadmills complaining about the disinfectant and towels taken away, Disgusting to say the least. Just what I want to do is get on a piece of equipment AFTER someone sweating all over with little or no way to clean. Going on the cheap.

C.O.

For years I had a 24 Hour Fitness all-club lifetime membership that was cancelled by a club in Littleton, CO (Kipling) that I had not visited in many years. On 10/19/2025, when I was notified of the pending cancellation, I tried to call and use the “Contact Us” website messaging system to reach the Kipling club to stop them from cancelling my membership. I never received a response. I called the club I have been using for the past several years in Castle Rock, CO and they initially told me they would transfer my membership to them. Then, when I tried to use the Castle Rock Club they told me they would not transfer my membership.