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| Abslide | ||||||
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Cheryl of Lake Charles, LA, writes:
I also contacted the company to inquire why I was charged so much for S&H and they told me the infomercial stated that. I watched it again and still did not hear that. Like I said I agreed to $10.00 S&H. They told me that they did not have to refund S&H and there was nothing more they could do. Dana of Pace, FL, writes:
The customer service rep. said that the product would be shipped out any day and we would get it in 2-3 weeks. We not only got charged more than double the amount of what the Abslide cost, but we did not get anything in the time promised. The problem with overcharging got resolved in about 2 weeks, but we still not received any product. We had waited 2 more months and decided to try calling again, but unable to get a live person this time. We called the order line for the Abslide to see if they had another number to get in contact with somebody. We were then given a customer service number in our area, which we have tried calling every day during their business hours and have been unable to contact anybody at that number, due to the fact it is either busy or nobody answers. We have sent a complaint letter to them, since we could not get anybody on the phone but still we have not heard nor seen any results. We ordered it in January to have an exercise equipment in the house but now my wife is pregnant and cannot do that kind of exercise. Also this has stressed her out very much trying to contact the customer service lines with no luck, and this is not what she needs when she is pregnant. Nefi should write -- not call -- the company and tell them that they are in violation of the Federal Trade Commission's rules regarding delivery and that unless he receives an immediate refund he will make life difficult for them. Sharyn of Baldwinsville, NY, writes: I ordered the Abslide on July 11th and paid extra to have it shipped sooner. When I did not received it I called and I finally reached customer service who said the product was on backorder for a few days and that they would refund the extra money I paid for shipping. I still have not received that or the product and now I cannot get customer service. The message always says it is not available, leave a message and then the recording says the mailbox is full. I have e-mailed them just to see when I could expect the product to be mailed. How long is the backorder? But, they never return my e-mails. What a way to do business. Lori of Camarillo, CA: Ordered an AbSlide at the beginning of July 2000. Paid with Check by Phone. Ad says that merchandise will arrive within 6-7 weeks and have yet to receive anything. Also, have tried calling company numerous times and cannot get a live person. Company has not returned my fax either. Have not received merchandise promised. I resent them having my money and me not having my merchandise. Report Your Experience
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