Complain about a product or service

Body of Change

Debra of Reading, PA August 24, 2009

I,too, am disillusioned with Body of Change. When I went to upgrade my membership, I incurred a fee. Additionally the 'manager' did not cancel my original contract allowing me to be charged for TWO contracts until I straightened that out. When recent unemployment made me reconsider my commitment, I was told that I would lose all of my training sessions. I lived it out and canceled this month only to find out that I can still use my sessions. I am disgusted with this company and would NOT recommend them to anyone!

Melvinia of Cincinnati, OH March 20, 2009

Melvinia of Cincinnati OH (03/20/09)
I spoke with Body of Change in regards to my account. I sent a written notice that I am in school and that my car troubles caused me to no longer be able to go to the gym. So I was no longer able to continue the contract. I was told by the manager at Body of Change in Norwood, OH that I would be relieved of the contract if I was back in school.

I now have a bill of 2300 for personal training. I only used the personal training for two months.

Trent of Florence, KY November 9, 2008

Trent of Florence KY (11/09/08)
My Fiance joined and as I have since learned she had the same problem as everyone else, no trainer, time switching, impossible to cancel. We have canceled the account with them three times only to be billed again. Finaly went to the bank to have them stop payment and to our suprise today we recived a letter from a collection agency telling us not only do we still owe them but they have REACTIVATED our account

Amanda of North Wales, PA September 30, 2008

Amanda of North Wales PA (09/30/08)
Joined LA Fitness in February 2008, was told by Mark? that the fee for 4 sessions a month was 40.00. It is actually 40.00 a week, and I could not afford 160.00 per month. Never had an enjoyable session, once the trainer didn't show up for my appointment, and I was told to go do cardio until he came. He showed up 45 minutes later and told me he couldn't train me that day because he had other people waiting. I was told I wouldn't be charged for the session, but I was.

My sessions hardly ever lasted the full half an hour, and I felt as thought he didn't know any more then I did about personal training. Also called to cancel a session on the same day because of appendicitis, and they told me I would have to pay for the session anyway.

Every time I would call to schedule an appointment, I would be left on hold for 15-20 minutes, only to be told that they had no time slots available ANY day that I had available. Eventually tired of the poor service and cancelled membership, and told them in writing why I would not pay for the months left on the contract (poor service, medicore training sessions that lasted less then half an hour, false information) and they continued to take money from my checking account. Had to call my bank and dispute the charges. DO NOT USE BODY OF CHANGE!

Couldn't afford to pay a few bills for the 2 months after I cancelled that account and incured multiple NSF charges because they never took it out on the same day and because they were taking 120 dollars more then I was told each month.

Terry of Westport, CT August 28, 2008

Terry of Westport CT (08/28/08)
Bought a Body of Change subscription. At 1st, was great. Lot's of trainers, always available. Then slowly fewer and fewer and favoraites disappeared. Decided in June 2008 to cancel. Asked at theLA Fitness desk and was told to go to BoC desk upstairs. No one there. In and out over and over over 4 weeks, always no one there or told to talk to Tony, who's never there. Went there today determined for an answer. Sent upsatirs. Sent downstairs.

Sent to LA Fitness manager. He doesn't know anything, says speak to David who is never there. Unfortunuate for david, it's member appreciation day and he is there. He tells me I have to find the form from when I signed up and send a registered letter to cancel. I ask for the address and he gives me a sheet. It has a number on it. I call. On hold for over an hour. Called on second line and told them I wanted to subscribe. Guess what, they answered right away!

They really work to to prevent you from cancelling. This is a scam. It was good at 1st, but it's clear this is just a time share, bait and switch scam. 800 in dues and about 1.5 days of my time.

Greg of Grand Prairie, TX July 3, 2008

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