Complain about a product or service

Body of Change

Greg of Grand Prairie TX (07/03/08)
I submitted a written request not to renew my personal training six weeks prior to the termination date. I included a copy of the original letter from Body of Change with the termination date and notice of 30 advance notice to cancel the auto renewal. Surprise surprise I got hit for the renewal fee after the termination date. If you go to their web site, strangely enough the ContactUs page has errors producing no contact information.

Bernadette of Desoto, TX February 7, 2008

Bernadette of Desoto TX (02/07/08)
I joined LA Fitness in December 2007; I have no issues with the gym itself. My problem lies with Body of Change and their personal trainers. My husband purchased training sessions for me for a Christmas present, and he paid for them up front. I have had a couple sessions so far that have been okay, but just recently their lack of customer service just threw me over the edge. I always schedule my training sessions at 11 am during my lunch hour. Yesterday I showed up at 11 am, and they told me that I was on the schedule for 11:30. Okay, no big deal; I will train by myself today and reschedule for tomorrow at 11 am instead.

Well, once again I show up at 11 am and they tell me that I am on the schedule for 11:30. This time I am a very upset because I workout during my lunch hour, and my time is not that flexible. I asked him what else he had going on right now and if he could train me now instead of 11:30. He agreed to; however he said I would lose 5 minutes off my session because it is now 11:05. I spoke with the training manager and didn't get much further with him. If I could get my money back I would because honestly the trainer hasn't shown me anything I didn't already know. What a WASTE OF MONEY!

Gail of Schaumburg, IL February 6, 2008

Gail of Schaumburg IL (02/06/08)
I asked to cancel my Body of Change membership because my husband had lost his job, and we had to cut everything we could because of our financial situation. I went into the LA Fitness Club and spoke with a trainer. He told me that they would waive one month for me but not anymore. I sent the paperwork via overnight delivery. I called to verify they received it and was told February, 2008, that payment would be waived. I went on-line to check something in my checking account, and another payment was taken out of my checking account.

I called the toll-free number to be greeted by a real snot. She said I need to have proof that someone told me that, and she would have to call the club, talk to the person I talked to and verify it, but that still would not guarantee the waived payment. She said it isn't fair to all of the other members for me to get a 29 payment waived. I told her that I now understood why there is a website dedicated to her business for complaints from other members. I will tell everyone I can to make sure they don't join up or believe anything their trainers and corporate office says.

Shawn of Reading, PA January 3, 2008

Shawn of Reading, PA (01/03/08)
I have been a LA Fitness member for 10 months and I have witnessed some egregious behavior by Body Of Change trainers. In my opinion, most if not all, have very little training experience outside their own workouts. I have an Exercise Science degree and had worked for 7 years in the field. As I watch these trainers I cringe at the lack of knowledge and professionalism. Most don't know how to properly adjust the equipment or do an exercise properly, therefore forcing the client to do an exercise wrong. Many times I have seen them talking on a cell phone or to other trainers or members while the client is exercising!

I have seen about 25 different trainers in the 10 months I'm there.  In my opinion, these people have no idea what they are doing and they are going to seriously hurt someone.

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