Complain about a product or service

Curves

Gail of Jacksonville , FL April 27, 2009

Friday, Apr 24 2009 I signed up for a Fitness Study at Curves - an Avon sponsored program. I gave them my credit card to pay 34.00 for the program and scheduled my return visit for Monday, April 27, 2009.

After leaving their facility and thinking about the program, I decided it wasn't for me. I tried to call them on Sat. April 28 & Sun April 29 to tell I decided not to join - but I only got their telephone answering machine. I didn't want to leave a message so I called back at 8AM on Monday, April 27 and spoke to Amber. She told me that I would have to speake to Simone the owner. I left a message for Simone to call me - but she did not. I called again at approximately 3PM to tell Simone about my mind change. My credit card had not been charged the 34. at that time. Simone told me that my paperwork had been processed and that I could not get out of it. Simone refused to let me out of the financial commitment and charged my card.

Virginia of Cedar Park, TX April 9, 2009

Virginia of Cedar Park TX (04/09/09)
I stopped using Curves over one year ago. I told them I was moving and they told me just to bring a letter by, which I did. I dropped it off the day before I actually started moving. They continued to take membership money out of my account for almost a year. They knew I had moved. They knew I was NOT using their facility and still kept charging me. I finally had to close my bank account completely to get them to stop.

The took almost 500 out of my account that I cannot afford! I recently found a woman's purse in a WalMart parking lot. It had a lot of money in it. I found the woman and returned her purse, money in tact. Curves got my purse and said, TOO BAD, It's our money now! UNETHICAL, CHEATS.. I wish someone could file a class action to MAKE them pay. I asked the BBB and they were willing to go to arbitration but it's going to cost ME 70 to do this! Ridiculous! It's like throwing good money after bad to pay them to arbitrate what should have already happened if the owners of Curves had ANY sense of ETHICS.

Julie of Belcamp, MD April 6, 2009

Julie of Belcamp MD (04/06/09)
I had a Curves membership which I canceled according to my contract, due to the fact that my mother was terminallty ill with Cancer and I was working full time and caring for her at home. Curves continued to draft my bank account for my membership. By the time my mother passed and I got my self together they had drafted a total of 1,200.00 from my account.

When I spoke to the owner about this she offered me a free membership and nothing more. So I took them to small claims court in Harford County, Maryland. I was awarded only 300.00 of my 1,200.00 because the Ms. M had only owned the Curves my membership was at since January. Also, the coporation provided them with an attorny who used that fact Ms. M is a school teacher to gain favor with the Judge who has children in the school system. Now Curves has filed an appeal which cost them 160.00 total court fees to not even pay me the 300.00 they owe me. It sounds more perosnal then the doing the right thing. This seems spiteful.

On top of the fact that I lost my mother in a long ugly battle with cancer, I found out I had been ripped off by this business that would rather pay more money then they owe me to make thier point in court. Not to mention in this time of finacial hardship for all us I am out 900.00 that Curves has taken from me and that is if the appeal does not do more harm.

Debi of Santa Clara, CA March 30, 2009

Debi of Santa Clara CA (03/30/09)
TLG Identity Sercurity charged my account 139.99 using my debit card to my bank account at Wa Mu without my concent. As of Sat. March 28th this charge was pending.  Because of them I had to close my account, and I refused to pay it.

Jennifer of Imboden, AR February 23, 2009

Jennifer of Imboden AR (02/23/09)
I joined Curves back in 2007 and went for about 5 months and did not like the work out and did not feel it was for me. I stopped going and I assumed (stupid of me) that like most gyms when you don't return and renew your membership, that your membership is canceled. Well I was wrong. I found out they were still taking out money from my checking account. When I had the bank stop payment, the next thing I new Curves turned me to my local district attorney's office for writing a hot check. What hot check, I did not think that stopping an electronic fund transfer constitutes writing a hot check.

When I called the agency and started explaining my situation without naming names, she right away asked me if it involves Curves. I said yes and she said I had to pay it or I would go to jail and have to pay fines, and then she hung up on me. This led me to believe that she is working with the owner of the Curves that I was going to. They ended up getting funds deducted again and when I had to finally close my checking account because I had other suspicious activity on my account, they turned me in again for writing a hot check.

When does it end with these people? I mean when I go by Curves there maybe one or two cars at a time. I guess they feel this is their way of making sure they still get their money, even if no one comes. I am trying to find an attorney to see what can finally be done about these people.

they have continued to take money out of my account and when I stopped payment, I was threatened with fines and jail time if I did not continue to pay them.

Donna of Westport, MA February 4, 2009

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