Gold's Gym Reviews

After a hit-and-run in their parking lot, a witness gave staff the license plate number and observed the responsible individual return to the front desk and acknowledge involvement. Despite this, the information was not properly documented or preserved. Management refused to assist with identifying the other two witnesses or providing surveillance footage. This failure to act reasonably prevented me from effectively pursuing the responsible party. While I understand the parking area may not be owned or controlled by Gold's Gym, the incident was reported directly to their staff, and subsequent events occurred within their facility. Very disappointing experience and lack of accountability. We no longer feel safe leaving a car in their parking lot.

The worse gym I ever been to. I wanted to put a complaint after they kept charging me after I canceled. No one seemed to know the number to corporate. The manager Rick is no help and the assistant manager reports to Rick so no help there.

I am half-** and the members crowded around my locker and demanded I leave the gym and not return because they said “I didn’t belong there.” Then they blocked my path to the showers crossing their arms saying “NO BATH, LEAVE NOW.” Even though I was covered up and had no slippers on and followed all of their rules. They bullied me so bad and crowded around my locker until I left without showering. Their racism was so scary and unwarranted it ruined my experience. The staff did nothing to protect me. Don’t come here if you are half-**.

Crappy gym but their billing policy is criminal. Why should you pay 30 more days after cancellation. Because they want to steal from everyone they can because they suck. They say that they tell you before you sign up but that isn't the case at all. As a matter of fact they act like it's real easy to cancel and it is not.

Gold's Gym in Colonial Heights is too HOT inside for the ones who actually workout. The EMPLOYEES raise the temperature rather than the EMPLOYEES putting on a sweater. The CUSTOMERS should be comfortable.

I’m really disappointed with Gold’s Gym, especially the Vancouver Mall location. The staff is not friendly or welcoming at all — they make you feel uncomfortable instead of motivated. Most of the equipment is old, worn out, and several machines are broken or out of order for weeks. For the price they charge, you’d expect a much better experience. Definitely not recommended unless they make serious improvements.

Gold’s Gym kept billing me incorrectly every month and wouldn’t fix it. Instead of resolving it, they tried to send the balance to collections. I had to go through the Better Business Bureau to get it settled. Very poor transparency and customer service.

TRASH!! REAL women are NOT safe at this gym! Letting men walk in the women's locker-room just because they “iDenTIfY” as a woman is insane!! Very disappointed and will be boycotting y'all played out ** gym!!

Disgusting practice of allowing MEN into WOMEN'S locker rooms. I wouldn't set foot into a Gold's gym if I was paid. The deplorable circumstances allowed within these facilities is an embarrassment to decency and society as a whole.

Right now, I am giving the entire enterprise 1 star, and I just started my contract a week ago. I was called midday by the guy that signed me up after I left a scathing review on Google Maps yesterday morning because I signed up through the app for a morning yoga class, got up at 5:45 to dress and get on the Metro (I am in DC) to go to my "home gym" and the instructor was a no show, no call, no cancel. Ended up doing a solo workout. And he called at the behest of that location's manager who did not want a bad review. He wanted to try "make up for it" by peddling free PT sessions, and my own solo virtual yoga class. I told him I wanted them to figure out what was up with the instructor and to be better about contacting clients who sign up for a class that it going to be cancelled. He was nice about it and I removed the review on Google Maps, but it just left such a bad taste in my mouth.

Unfair cancellation policy. Not understanding at all. Do not open a contract with them. You will pay $300 in fees. Can only cancel if you become disabled. I will not go to this place again. I will share with everyone there are better options than this money hungry gym that is not understanding.

Let me start by saying I never write reviews, but my experience with Gold’s Gym has been so frustrating and unprofessional that I feel compelled to warn others. After moving across the country to California, I discovered there were no Gold’s Gym locations anywhere near me. Naturally, I called to cancel my membership. I was told that cancellations could not be done over the phone and that I would need to come in person to cancel, despite the fact that I now live over 6.5 hours away by plane. When I explained my situation, the representative I spoke with was extremely rude, dismissive, and completely unwilling to help. Despite multiple attempts to resolve this issue, I was continuously stonewalled by their staff and provided no reasonable solution.

I fill out application for Gold Gym membership online. I could not finish the process, and I went to the gym. They finish the process, but they changed my month to month agreement to a year agreement. They did it without asking or telling me. They did it on the computer. I was on the opposite side, and didn't see what they did. They just told me to sign it. They didn't show it to me. I was thinking I did sign month to month agreement. They trick me. They changed the agreement without my knowledge.. I am cancelling the membership.

Don't have the managerial or corporate skills to change old water filters and chillers on the fountains. Sad. Sad. Sad. They promised to fix. Has been 15 months. Go to Planet Fitness instead. They know how to run a corporate enterprise. Joe Gold would be embarrassed. This isn't how Arnold became a champ.

Absolute horrible company. The structure of this organization is broken. Just because it says Gold's Gym doesn't mean they all work together. They are basically separate gyms. Forget about cancelling. It is a nightmare with no understanding and help. Tried to cancel online but the system was broken so I called and they won't help. I have wasted so much money at this place with horrible customer service. Never Never again and Stay far far away unless you like to throw your money in the trash.

HORRIBLE CUSTOMER SERVICE and THIEVES! I signed up for a membership for three people: myself, my elderly mother, and my disabled sister. I also purchased personal training sessions for my mother. What a HUGE mistake! They advertised five sessions, but I later discovered that it was only four. In reality, it turned out to be just three sessions because they counted the first one as an 'intake' session. My mother rescheduled her first session twice, and to my shock, they informed us that she only had two sessions remaining—down from five—without any notice that rescheduling counted as using a session. This place is a RIP-OFF.

Horrible customer service. They rip you off. No consideration to life circumstances. They just take your money and don’t explain anything to you when you sign up. Do not join this gym. God forbid something happens and you can no longer be a member, because the cancellation process is horrific

Extremely strange policy for "late" payments. They charge you $20 just for your card declining. I did not even get a single day to change my card number so that it would charge the correct one. My payment was due on the 6th and I submitted a payment for the 7th IMMEDIATELY and still got charged the fee. I have never heard of this kind of thing in my life.

I have been working out for over 20 years. I started a Gold's Gym 20 years ago and loved the hardcore atmosphere. 3 weeks ago I was pumping 240 lb Chest press dumbbells and grunted too loud and someone said shut up. They do allow chalk for grip, have a sign no excessive noises even if you're pumping high weight. Today I was pushing weight on the chest press machine and when letting the weight back down at muscle failure plus being a disable vet the plate touched the other plate a little hard. However, I never just released the weight. The equipment manager comes over, interrupts my set and waves his hand at me and my girlfriend, and says stop smashing the plates together. I became upset and said I am consoling the weight and the plate drops slightly it going to make a noise.

-1 Star. I received very poor treatment from the Town Square manager. It was bullying and unrespectful. I also feel abused and scammed financial. I leave from January officially the gym and they continue taking payment and it supposed was month to month.

Just moved down to Ocala Florida 3 months ago. My first thing on my agenda was to find a gym. Just walking into the building was almost enough for me to sign up. But add to that the staff was very professional with a guided tour by Dominic. The amount of equipment means no wait time. This gym is perfect!

Lots of nice things about the gym - large, wide range of equipment types, equipment usually maintained, front desk staff well-trained and pleasant. One item has troubled me for the 18 months that I have been a member: the inability for Gold's to consistently provide hot water in the men's showers. Sometimes, it is no better than cold for maybe, a full week. Now, I think that they are trying to save money by heating the water only to the luke-warm level. Very disappointing service from an organization that has raised dues twice in the last year.

I have been a member of Gold's in Watsonville CA for about 10 years. Unfortunately they have just announced the permanent closure of their wonderful indoor pool. This is a deal breaker for me and I will not be renewing my membership when it expires this month. Very sad. I hope they reconsider.

While I don’t hold them personally responsible for my stolen purse. That got stolen Saturday 2nd of November 2024 between 4:30 pm to 7pm. I do hold them responsible for refusing to cooperate and show me surveillance footage. As a loyal client I feel let down, they are covering for a criminal, not proactive and I expect with that attitude more and more items to get stolen. I’m thinking of leaving the gym soon going to a safer gym where they respect their clients enough to cooperate.I’m

This is more a complaint about the poor quality of your gym bag. I purchased my second gym bag three months ago. The cheapness in the quality of this bag is not to be believed, the inside lining has all torn away. There are holes everywhere. The material at the base of the strap is so cheap my strap will break any minute now. Quite frankly, the fact that you would sell this piece of garbage to your members reflects highly on your lack care or concern towards your members. A gym which I might add, has increasingly dropped in services and staff.

Gold's Gym is the worst of all gyms, they robbed me about $150 on supposed late charges and charged me the the annual membership twice in just a few months. I started the membership around June and cancelled in August then they started with their extra fees in September when I shouldn't even be paying anything because I had already cancelled. After several attempts to recover the money they agreed one time that it was a mistake and they shouldn't have charged me but at the end they said they put the request but at the end they did not agree that I should not have been charged all those extra fees so I never got the money back. They basically robbed me.

The music inside the gym is too loud. You can't even hear your own podcast or music on your headphones. Ask them why it's so loud now and got a answer of it was just changed on their preset. It's been 2 weeks and doesn't need to be this loud. This is at the Hazel Dell Location in Vancouver WA.

I have had multiple encounters with Judy, she had been so absolutely rude that two different times I had to walk out; her tone is that aggressive. Working in customer service is hard however I have come in with a kind attitude attempting to resolve in my opinion a very unfair situation that Judy was not willing to make right. I was able to resolve the issue with this last visit as I was able to get help from Clint who helped me see Judy was overcharging me 3 months! When speaking with Judy again she’s extremely aggressive and shows bullying behavior completely inappropriate for customer service and just overall a bad human.

I went to Gold’s Gym in Chattanooga TN for 15 years. I stopped when Covid pandemic hit. I decided to renew membership about year and half later. I told Gold’s trainer that I wanted to jog only for a year. After pressuring me into signing up for a trainer also. Having 30 minute discussion of telling him I didn’t want a trainer I finally gave in to trying a trainer for a month. Now I find out that I was signed up for a year trainer at $200 a month for a year. After being billed for two months I went to the trainer that signed me up and said I didn’t want but one month of a trainer. He said, "Oh no. You can only sign up for 3 months minimum and have have to pay extra 2 months for 18% penalty fee. Also you have to give 30 day notice of cancellation." I feel like Gold’s scammed me!!

I wish there was an option for zero stars. This company as a whole is nothing but a scam, about 2-3 years ago I decided to give them a try in my home state (Maryland). Upon arrival the staff was rude, impatient and couldn't be bothered, so I immediately canceled my membership right then and there in person…. Fast forward to last week. I got a letter in the mail from collections essentially stating that I owed them for the last few years. Tried to login. Since I no longer had an account was unable to.. Upon doing some internet searching I realized the ONLY way to cancel this is in person. So I took off work and had to drive 8 hours to Maryland only to be told that my account no longer even exists and offering no alternatives… So essentially they are expecting me to pay this membership fee for the rest of my life???

I would give a zero if possible. They tell all stories to get into gym when you want to quit. They don't help. The gym tells you to call a call center number which takes couple of hours and they say you need to send email and after email they say it may take a month or so to process.

I’m military and after months of not using my membership, I decided to cancel my membership In July 2023. They told me that I would be charge for that month, because pay or 30day that I had to wait. Two month later they were still charging me, and I went back to the gym to cancel. They said that they would cancel and that they would refund the charges.

WARNING - you're charged for a total of 60days when trying to cancel. When you sign up you are charged a 30-day notice fee upfront, you are then require to pay your last 2 payments from your cancel date because of the "30-day notice" requirement. I understand a 30-day notice but 60 day total cost notice that they try to hide between two payment (in hopes you forgot you paid upfront already) is a disgusting policy to get more money out of people. They make it seem like something special that you get to "keep your membership" for 60 days after your cancel date, but I am canceling my membership because I don't want to go anymore!

Been working out most my entire adult life. Was living above the downtown Austin gym for 2 weeks while seeking permanent digs in ATX, saw the gym downstairs (didn't even have to open my car door) and decided to join (soon to realize was a BIG mistake) for a couple of weeks- one month tops (as our residence was for only 2 weeks). I worked-out there 6-8 times and (regrettably) convinced my girlfriend to join as well. I am a convenience freak- so this was good- at first, right away when entering or leaving, sometimes the people at the front desk did not even acknowledge my presence (who pays their salaries?) when entering....Too busy having sex switch their phones I suppose?

During my membership at Gold’s Gym from June 2022 through July 2023, I paid $470.96 in membership fees and $2819.00 for personal training. My investment totaled $3289.96. I never received my last 2 training sessions which were paid for in advance. The trainer stood me up without notification from the trainer or Gold’s Gym despite the fact they both knew the trainer was leaving. The manager of the Cypress Creek location in Cedar Park, Augustine, failed to find a replacement in order for me to use the last two sessions for which I had paid.

My family and I have been going to the Gold’s Gym in Farragut for over 3 years now. This morning my husband was rudely told to ‘stow his bag’. Not understanding, he asked what the guy meant since he’s never been asked before to put his bag away. The general manager - named James - told him that he was the “umpteenth **” that he’s dealt with this morning (gym had only been opened for 15 minutes), and then went on to tell him that law enforcement was not welcome to that gym since they think they are above the law. James was flailing his arms and in my husband's face cursing at him saying that his gym membership was canceled and he WOULD continue to pay since we are under contract.

I joined the gym before I had kidney failure. Haven't been there in a year. I sent them a doctor letter on his prescription paper. Saying I can't work out. Plus their spa room was never in service. They still refused to cancel my membership.

When Golds gym opened in Richland WA 2011 they had a sign up special where they stated that my fee would never change as long as I maintained payment. Now they want to raise my fee by $4.00 per month and will not honor their commitment. They apparently did not put the part in about my fee never changing the contract that I signed. This is unacceptable business practice luring in customers and then screwing them over. I do not recommend this company since they do not keep their word. I cancelled my membership of this horrible company. I was a member for almost 12 years.

The gym is not too crowded in the early morning when I go there; the equipment is top-notch and appears to be in an excellent state of repair; staff is friendly; the gym offers many great options (e.g. movies in cardio equipment room, massage chairs, steam room, punching bags, electronic scale, easy access to club, great hours, amenities in locker/shower room, lots of class options, and probably more that I have yet to discover.)

A Mr Bret ** was the contact after I went to fill out a form. I haven't used membership. I was looking for a way to cancel online. Finally I got a day off to go in but the young guy had to wait for a manger to answer my question. I request money back for unused months. He wrote back unfortunately no and later text said I had to pay another month. This is a crooked system because they know people don't have time to stop in. They automatically take your money. Why can't we automatically cancel. It's unprofessional and bad customer service to not provide an easy way online in a day and time of technology. You have to give them a credit card for their convenience. Do not sign up with Gold's Gym. It is a dishonest business design to penalized you for cancellation.