Complain about a product or service

In-Shape Health Clubs

joe of livingston, CA November 4, 2009

I went to InShape City in Turlock on Geer Road to find out how much it would cost to join. I talked with Jesse P and he said that I could join and would have two weeks to cancel. He said the rest of October would be the trial period and that they were having a special and November would be free. He specifically said that if we joined we would start paying in December. But I didn't fill out all the paperwork because I wasn't sure we even wanted to join. I didn't receive a copy of anything from him.

After two weeks I called and told the person working the desk that I wanted to let them know we wouldn't be joining after all. He said that I had to come in to talk to a Sales person. I came in on the next Saturday to talk to a sales person to cancel and they said I had to talk to a manager. So I called on Monday and talked to Mike the manager and I told him everything that had happened and that we didn't want to join. He told me to hang on and never came back to the phone. I hung up because I had already told him and thought he would take care of it. We received a bill in the mail for $99.99 and apparantly they claim that we are members and will not cancel our membership.

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