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LA fitness

Donald of Naples, FL June 1, 2009

Believe nothing from the entry level liars at LA Fitness or management. They said I could cancell in 3 days, however they still charged my card for 2 months. Afterwords they said no problem, however 3 more months were charged with me going in person and calling the national head quarters...to no avail, simply no help.

So I contacted the "BBB" and bingo all 5 months returned! 149.00 down 34.99 a month for 5 months for a 3 day pass not bad if you are insane. Thank God for the BBB.

Kari of San Diego, CA June 5, 2009

trainer disregarded my letting him know certain exercises would hurt my injured back from a hit and run accident as pedestrian. He kept saying my back needs to be strengthened. I kept telling him the exercises hurt.

abby of Stamford, CT June 5, 2009

Very bad service, rude employees, filthy gym, rude to guest who wanted to use a guest pass. I wanted them to explain why there was no way my guest couldn't use a pass simply because her license was from out of state. i felt threatened. the employees couldn't care less about the member's satisfaction.

Michelle of York, PA June 3, 2009

Anyone thinking about joining the LA Fitness in York, PA beware!!!!! Their business practices are very deceptive. They rope you in with attractive offers and tell you that you can cancel your membership at any time, but when you really need to cancel the story changes. They pull the "bait and switch" where they offer you one price and a set of conditions but when you go to sign the contract the price is a lot more and the conditions are much more limiting.

So be careful of what you are signing and by no means trust them when they say to you "trust me, I was given permission by my boss to give you this great deal today, but its only for today so you have to jump on it quickly." It’s all a lie and you will be screwed!!!

The trainers are inexperienced, and their turnover rate is high, so if you've purchased a personal training package, don't expect to see the same trainer much of the time. Don't expect that the personal training package you purchased will be tailored to your needs so if you have any kind of special circumstances that need some attention (injury for eg.) don't expect your trainer to care.

The trainers who do have some experience do not show up for scheduled sessions that are already paid for. And don't, I repeat, don't even try to express any of your concerns to the management team because you will be ignore and if you pursue it further you will be called a "f---ing bitch" and will be threatened to have the police called on you. You may even be threatened to be punched in the face by that manager. And he may enlist other members to do so if he realizes that he cannot do so himself.

Take for example, this past Friday May 29, 2009, my trainer didn't show up for my scheduled session at the York, PA LA Fitness. I didn't even get a phone call or any message saying that my session was cancelled. I showed up and my trainer is nowhere to be found. The other staff paged and paged him with no response. After a while I became impatient and asked the staff to page the manager. "The manager" came and started giving me dirty looks, hissed and stormed off calling me a "f---ing bitch." I have to reiterate this; I went to talk to the manager about my missing trainer and I was called a "f---ing bitch" for bothering him with my concerns.

I went to another staff person who identified himself as the new "general manager" and told him about the disrespectful way I was treated by the other manager. The new “GM” completely ignored me. He walked away to talk to other people, I'm now pissed because I've already paid for the service that I'm currently not receiving. I am the paying customer and I'm being treated like a freeloader. Like any other paying customer, I confronted him about the way I was being treated and he threatened to punch me in the face.

Brittany of Elgin, IL May 19, 2009

I recieved a flyer from LA Fitness in the mail to try their facility for 7 days for free. They had just opened 2 weeks ago so I was interested. There was no asterik or catch to it on the coupon. It just said, "other memberships MAY be presented". So I go in and the sales person S. GREEN takes the coupon, asks me if i'm serious about joining, which yes, I was because I was interested in joining at a later date. So he then goes on to tell me that the pass is for 3 DAYS and that then I would be charged for the first month of membership and last month of membership and wouldn't have to pay registration fee. I told him I wasn't sure about that and that I would think about it.

THen he offered me a tour of the gym. I thought, I'm already in here, might as well. After the tour he said, so do you want to give it a try? I'm thinkin I get to try for 3 days and if i don't cancel I get charged. So he takes me card and the next thing I know he's asking me to sign for 79.95. I said that is not what we discussed and told him to cancel it and he said, "well you might as well sign it because it's already gone through". WITHOUT MY SIGNATURE ON IT YET! He then said, "just come try a class and later if you don't like it, i'll cancel it for you" telling me i'd get a refund in 3-5 days.

I leave, upset because I didn't have that amount in my account. I came back less than 5 mins later telling AnnMarie, the operating manager, to cancel it. She did. The next day, when the overdraft was on my account, my financial advisor as well as a friend of mine (who owns a gym) told me to demand reinbursement for the overdraft fee because it was their fault. I went in to the gym the next day and D. ORAIGARA told me i needed to speak with AnnMarie.

I went in the day after that and AnnMarie told me it was D. that i was supposed to speak with. She tells us that the company never reimburses those kind of fees and there is nothing she can do at her level. So I call corporate. J. FOX, a customer service member, tells me he WILL NOT give me the district or regional manager's number and that they will contact me in 24 hrs. The directors name is R. SHARP. S. came in, spoke down to me and tried to make it seem like he did nothing wrong, that I knew I was getting charged, and that he was trying to save money. He then tried to dismiss me by saying, "fine i'll give her her 25 fee out of my own pocket."

But it's not just about the money. They are tricking people into memberships, telling one thing and doing another and he shouldn't have done it to me or be allowed to do that to someone else. So I called the customer service number again, told the woman to have a director call me ASAP. That was at 4 pm central time. Still no word. And they didn't call me after the initial complaint. It's been 4 days. They are not taking me seriously and trying to sweep the matter under the rug. 79.95 deducted from my account which caused an overdraft fee of 34.95 to my account. The bank is now going to charge an additional 5 each day it's overdue for a week.

Joel of Temecula, CA May 20, 2009

LA Fitness - Temecula CA fails to enforce its policy of no locker occupancy overnight. As a result of many locaked being occupied 24:7 the locker rooms are so smelly that I change on the pool deck prior to my workout. In addition, they have cut their cleaning staff so that all guests/members coming at the time of opening (5 AM weekdays and 8 AM weekends) are subjected to bathroom facilities with urine on the floor, fecal matter in the toliets, urine on the toliet seats and urinals containing urine from the night before.

As you can imagine both the visual aspect and the smell is horrendous not to mention the lack of sanitation is appaling. With concerns in society today about bodliy fluids I am shocked that the cleaners now don't arrive until 11 AM.

Joanne of San Marcos, CA May 20, 2009

All complaints mentioned on this website I have experienced with San Marcos, California's L.A. Fitness. I had trouble with trainers billing me for sessions I had canceled saying I should have called the trainer's cell phone and not just left a message at the desk. The trainers all had different approaches so if one left and another one picked up my schedule there was no consistency. Once I paid the full 1/2 hour fee while he measured me. Who needs to pay 38 bucks to be measured.

The trainers, in fact, did not seem to have any legitimate background and even gave information my family doctor said was grossly incorrect. Trying to get out of the contract was a night mare as others have explained. The 20 days before your last billing date is totally bogus and having to send in a letter by certified mail when any other gym would just take the info at the desk. Everything about the place is designed to get your money and give you nothing in return. I ended up absolutely hating the place and all the people there.

Joanne of San Marcos, CA May 20, 2009

All complaints mentioned on this website I have experienced with San Marcos, California's L.A. Fitness. I had trouble with trainers billing me for sessions I had canceled saying I should have called the trainer's cell phone and not just left a message at the desk. The trainers all had different approaches so if one left and another one picked up my schedule there was no consistency. Once I paid the full 1/2 hour fee while he measured me. Who needs to pay 38 bucks to be measured. The trainers, in fact, did not seem to have any legitimate background and even gave information my family doctor said was grossly incorrect. Trying to get out of the contract was a night mare as others have explained. The 20 days before your last billing date is totally bogus and having to send in a letter by certified mail when any other gym would just take the info at the desk. Everything about the place is designed to get your money and give you nothing in return. I ended up absolutely hating the place and all the people there.

Sam of EL MONTE, CA May 18, 2009

The customer service is absolutely lousy. They should actually been called "customer irritating representative" Guess their job is just trying to keep the money you paid in advance and keep charging you for service you have not used. I made a complaint to BBB and see how it works. If it is not working, I may just file case at local small claim court. This is how it works if you want them to response you fast and nice.

Robbin of Philadelphia, PA May 15, 2009

In July, I cancelled my membership at LAFitness. I went into the center and was told that I would have to write a letter. A letter was written. However, my bank statements continue to show this company is pulling money out of my account. I sent a letter and also went in person, however they continue to steal money out of my account. Lost money at they rate of nearly 40.00 for almost a year. Lost time from work attempting to recoup my funds.

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