Complain about a product or service

LA fitness

Roderick of CASA GRANDE, AZ May 6, 2009

I am asking them to cancel my Gym membership since I am relocating in California. They Told me that I cannot do that until I resolve my balance with them and will take 20 days before they can cancel my membership and since it needs 20 days notice to cancel this membership that would mean I will incurr again another month since my dues is billed every 22nd of the month and I mailed that cancelation 5th of may. they printed a cancelation form but was told I still cannot cancel my application since I still owe a balance with them.

My point is I still paid 1 month in advance so they can use that money for this month so actually I am paid already..And since I am relocation they should be considerate with my plea since I am moving 400 miles away for a job. keep getting harrassing calls form them.

Alfonzo of Mission Viejo, CA May 13, 2009

I canceled my membership at LA Fitness and now they keep calling saying my Membership hasn't been canceled and they are saying they are continually charging me every month and I haven't been there in 6 months. I keep harassing phone calls and I keep telling them to cancel my membership and they refuse and are still charging me.

sam of fort worth, TX May 12, 2009

I have had several issues over the last month with LA Fitness (Keller,Tx) mischarging my account. The most recent event I was charged twice on the same day for 120 and 10. When I call to discuss this, they claim they do not know why this is on my account. Several weeks have gone by and I have not been provided with a reason or my checking account credited back. This practice of unresponsiveness and FRAUD charging to my account, reflects how LA Fitness is intergrated into our communities. Its about their profit and not so much about a professional service in the community. Check your bank account monthly!

John of Estero, FL May 10, 2009

I work for LA Fitness! This is the most unethical company I have ever been associated with. Rob and now Lee are the Managers I have dealt with. All they do is steal from their employees, lie to present clients and misleed and misrepresent any and all aspects of LA Fitness. The company expects sales reps to work for minimun wage, do all prospecting and marketing out of their own pocket while management sits around and steal from them. They LIE about everything and upper management doesn't care because its about new memberships not about anything else. Bottom line all financial terms are not true....never pay anything close to their beginning price and always buy at the end of the month, when they drop their pants! Registration fees are a joke and will be waived in a heart beat, never pay then no matter what...monthly dues should never be more than 34.99 per month, for a multi club membership...period!!!!

Gini of San Bernardino, CA April 27, 2009

I joined LA Fitness in July 2005 (at the La Verne location) and signed up for personal training sessions, with automatic renewal after I used each 12 sessions. My personal trainer was E. Mortenson. Unfortunately I did not closely scrutinize the charges to my credit card versus the sessions used. I shattered an ankle on 2-26-06 and called my trainer that same day to inform him that I would not be in for several months, as I was going to have surgery. He told me that he would take care of everything and cancel our planned appointments.

I have two jobs and struggled to maintain both of them while wheelchair bound and recovering which took many months. In April I noticed I was still being charged for personal training sessions and called them. On 5/2/06 I talked to a R. Pisano and requested a complete listing of all the sessions I had been charged for and demanded that they quit charging me for personal sessions and refund the charges for unused sessions. It took many letters and many phone calls, but I finally got a list of all the sessions I had been charged for in July 2006. I keep a detailed calendar (to survive 2 jobs it is a must) and I quickly found that I was charged for many sessions I had not attended or even made appointments for. There is even one charge with a trainer I never even met. They did stop charging me for sessions at that point, the last one (at that time) being for April 15th - while I was still in a wheelchair. I began arguing for a refund, they just stalled, and then sent me a note stating that I had cancelled my membership - which I had not done - just the personal training sessions. I never complained about paying the monthly membership fee during the months I did not use the gym. Their contract says that they cannot cancel the membership, so I pointed that out and told them that if they would reimburse me for the unused sessions I had been fraudulently charged for (1,716.00) plus the unused months of membership dues (209.94) for a total of 1,925.94 - that I would gladly leave as they clearly wanted me gone. They told me that they would not reimburse me for the sessions but that I could use them up. Since I needed to work out anyway, I agreed.

I started meeting with a personal trainer on 8/22/06 at the Upland location. I used 14 sessions (of the 55 due me) between 8/22/06 and 10/10/06. When I went to the gym on 10/12/06 I was denied access. I was then told that they had only given me 60 days to use all of my unused sessions and the 60 days had passed. (Which is not quite accurate, I should have had another 10 days even under this bogus scenario. I tried to find someone at LA Fitness who would talk to me and no one would. At this point I was swamped with work, the holidays were coming, and I just gave up for a while. I spent some time in early 2007 trying to find out what my legal options were, but it seemed the effort was insurmountable. I calculate that they still owe me somewhere between 1,279.20 and 1,489.14 - depending on whether the 6 months of membership dues is included or not. Can you help me? Gini Barrett 4/27/09

Joe of port st lucie, FL April 28, 2009

I called the la fitness in tradition the other day to ask about membership prices and was turned over to Nick the general manager at the facility.He told me they were having a special "just for today" if I joined over the phone. He told me to give him my credit card to hold this price for me. I gave him my credit card and told him I had to speak to my wife before I made a decision. He then agreed and said that was fair but a 1/2 hour later I got a call from my bank telling me of a1000 charge for a 3 yr membership at the facility. This was not authorized and I plan to hold Nick and the company RESPONSIBLE for any charges I get from this outrageous bill. DO NOT JOIN LA FITNESS!

Laurie of Cartersville, GA May 6, 2009

I cancelled my membership once, back in March 2009 only to be charged the 70.00 in membership fees in April. I disputed this with LA Fitness and my bank. LA Fitness said they never received my letter. So I immediately sent another letter off, overnighted it with a return receipt so that I knew they had gotten it. I received their e-mail saying the account was cancelled and would be officially closed on June 11th, the last thirty days of my contract. (I receive a free thirty days for a month paid ahead of time.)

Come today, May 6th, I'm charged yet again 70.00 in membership fees. I call LA Fitness, and get a song and dance about how I didn't send it out 20 days in advance and that they can bill me for May 6th, and that the account will officially be closed on June 11th.

cindy of Marietta, GA May 6, 2009

On 3/10/09 I paid Crunch Fitness in full for a 14 month contract. On 4/8/09 Crunch closed & transferred my contract to LA Fitness. LA Fitness claims they cannot produce a copy of my contrant with them. Since 4/12/09 I have been trying to get ANYTHING in writing from them. I have spoken to the manager of my local club AKERS MILL II 2995 COBB PARKWAY ATLANTA, GA 30339 (770) 956-9093 as well as the corporate office in Irvine, CA. I have spoken to Andrea, Virginia, Laura Burgess and Damon Boyd. They say they have contacted their accounting office and there is no way to get me any paperwork.

PLUS the club just sucks. Can't get on machines, never can get free weights, have to sit in a classroom 20 mins in advance to get a spot. no mats for hard floor for yoga or pilates. They are just TERRIBLY rude people at the front desk. HORRIBLE and mean.

fran of san diego, CA May 1, 2009

My reason for contacting you is to alert you to the fact that LA Fitness corporate offices are censoring FOX News on their in-house televisions (most clubs have 10-15 on site). I complained and was contacted by a manager yesterday who told me that "2 months ago, corporate 'MANDATED' that the club broadcast ONE NEWS SHOW ONLY, and that the powers that be have DICTATED it will be CNN." Furthermore, they LOCKED the room at the local facility to prevent employees from MANUALLY changing channels to FOX news. They have expressly forbid employees to broadcast anything other than CNN, ESPN, and ONE local channel with a drama (CSI Miami, in this case). I'm in the process of trying to contact corporate and have not been able to find a live person yet. I want my freedom of choice to watch the news I prefer -- as I have been for the past 2 years -- at LA Fitness. Is this the tip of the iceberg of Obama censorship.

Della of Peoria, AZ May 1, 2009

This company which was originally LA Weight Loss up until December 2008 is a scam. I paid well over 2,000 to be able to go to one of their centers in Glendale AZ only to be told in December after my total knee replacement that they were closing all their offices and we, the customer would have to do our consultations, ordering supplies and paying for shipping and even weigh ourselves where before we had a support person, purchased from supplies that were already at the centers, etc. No one was notified and if I had not gone to their office that day it would have been closed permanantly the following day. I was never contacted and was told today after requesting my rebate and the rest of my supplies that the only way I could get my rebate is to carry out the rest of my weeks online and I would have to pay 20 shipping for the rest of my supplies "that I have already paid for".

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