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Hayley of Brooklyn NY (08/21/08)
I sent a letter to Mr. Roberts on July 3, 2008 describing the deplorable conditions at his company's Wall St. location and asking for a pro-rated refund of my membership. More than a month later, I have yet to receive a response. On the same date, I called the company's corporate headquarters to file a complaint and while the representative I spoke with was very apologetic, she did not offer to bump the issue up the chain of command and I've not received a call back from the company even acknowledging my complaint.
Alissa of Nyc NY (08/14/08)
The gym is suppose to open at 7:30 AM on Monday, Wednesdays and Friday.
This is the second time I've been going that NO ONE ever showed up and security for the bldg is not allowed to let clients in without an employee. A trainer arrived,(7:45 AM) and we were allowed upstairs. When I left at 8:30 AM no one was there. I was unable to reach ANYONE at the customer service number. I will continue to send in complaints as long as this happens whilel I attend this gym.
I'm spending my HARD EARNED money to be healthy by attending a gym that located in a very convenient place, but unable to wait ALL DAY for an employee to arrive, because I have a job that I take seriously.
Kathleen of Massapequa NY (03/05/07)
My car was broken into. They smashed in a window. My purse and phone were taken. Police said Lucille Roberts parking lot represented 1/4 the robberies in the town. They refuse to get better lighting and or surveillance cameras.
Irma of Elmhurst NY (08/02/06)
This location has too many members and their toilet has only 3 stalls. Not enought exercise machines for the number of members not enough room for classes. When I signed up to be a member I was under the impression that this is an all women gym but every now and then you see men there. When I asked about that, they told me that it used to be a co-ed place and those men had a life time membership that's why they're still there.
There is no physical damage yet but because it gets very crowded there (esp. from Monday - Wednesday nights)I won't be surprise if something happens
J of Flushing, NY (04/19/06)
I joined the gym on 1/14/06. There was equipment not working then and some of the equipment still does not work. I have osteoporosis and I informed the ladies at the time of joining that I wanted to ride the bikes to build up my bone density. I did not come to lose weight, nor did I need a personal trainer.
I feel that Lucille Roberts, with equipment that does not work, has not provided the service they offered. I feel that Lucille Roberts broke my contract and I wish to cancel.
Donna of Philadelphia PA (04/12/06)
I have been a member of this facility for 5 years with good standing, since Maria Valencia became the manager of this club she has been rude and very unprofessional,after making several complaints about this to customer service and not yet have I received a call back,Is this how your managers are trained to treat the customers,I demand to be treated with respect from this club, this club is also very unsanitary, the bathrooms are not clean, members come there to workout and loose weight but are faced with the workers at the front desk eating and drink during there shift, they are also rude to the instructors, we have lost several good instructors due to this rudeness, the babysitting room is closed most of the time, management allows the members to have their children on the floor while they workout, that can be very dangerous.
Susan of Forest Hills NY (03/28/06)
The Forest Hills location of Lucille Roberts health club has TOO MANY members. No matter what time you go there every machine is being used and the classes are too busy to get into. There is always a 1 1/2 - 2 hour wait to work out. They have ballons up and promotions to bring in new members..yet there is no room. There is never a locker open either. You must sign a waiting list to use a machine which I was not told about during the sales pitch. That waiting list is always a 2 hours wait.
And I want my money back as I paid in full for 2 years in advance. I asked for my money back on day 1 and received nothing. I was told to "call corporate"...which I have done who told me "unless you have a medical condition or have moved we can not help you". I just want my money back so as I can join another health club. Many members are very frustrated. The employees provide no resolution or comfort.
The location is too small to handle the amount of members. And a 1 1/2 - 2 hour wait is unacceptable. I have paid for a service I do not feel I am being provided as most nights I walk in to the health club and have to walk right out without ever working out. And the employees are rude. The hours of operation are very limited. Mon-Thursday 8am-9:30pm, Fri 8am -8:30pm, sat 8am-3pm, sun 9am-3pm. Forest Hills is a town inhabited mostly by professionals working in Manhattan. 8am is not early enough to open as most people are on the train by then. And staying open until 9:30pm is not late enough as most don't get home until 6. It causes most people to have to attend during that small window in the evening..which I would think is the reason for the overly crowded health club...except it seems to be like that at any time.
So I am not able to work out or have my money refunded. This is very frustrating and as a consumer I feel I have been ripped off as I paid for a service I am not being provided nor is anyone trying to provide.
Irina of Brooklyn (3/20/03):
I've been a member of the club for more than 3 years, and my concern is the lack of fresh air at fitness facilities. Now I go to Wall Street location, one year ago I visited Kings HWY club but the situation with fresh air at both locations is the same. The air-conditioning system at facilities works so badly that you can hardly breathe, even if you don't work out. The second floor at Wall Street location has 10 ceiling fans and it is great, but the first one has none. Something has to be done. Is this a big problem to install a few ceiling fans? We've complained to the staff repeatedly, but nothing has been changed.
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