Complain about a product or service

Lucille Roberts - Facilities

Lucille Roberts • Self-Renewing Contracts • Cancellation Fees • Facilities • Other Problems

portia of rahway, NJ November 10, 2009

1. there is a student in class that had a picture up at the front desk. it was really an inspration to all of us,because she is in the classs doing it. She is not some poster girl or one of those fake skinney girls on the T.V. It made the people in the back of the class feel that if she can do it so can we. We need all the help we can get.

2.Today was Monday Nov 9th 2009. I went to the gym the 5:00pm class w/Bonitawe were normally sch 4 Triple fat burner and then it was changed. a lot of the students including me was very upset. The class was good,but a lot of people left the class. We are paying for these classes and should be informed of any changes not surprised. Please let the staff in Linden New Jersey (LInden Plaza) C this complaint,because I think they will comply with the suggestions made by me Thank You,

Raquel of Nyc, NY April 17, 2009

Raquel of Nyc NY (04/17/09)
They have the worse customer service known to man and seem to pride themselves on hiring the most moronic people you will ever encounter. The line is ALWAYS busy ALL DAY EVERYDAY and SUPRISE 4pm they are closed. You can never EVER get through to anyone to help with any issue. I have been trying to cancel my memebership that i shouldnt even be charged for!

Haley of Hicksville, NY January 25, 2009

Haley of Hicksville NY (01/25/09)
I actually do not have a complaint. I have been a member for about 2yrs now and i am so happy i chose to join Lucille Roberts in stead of all the other gyms i checked out. The girls who are working are always so friendly and helpful. Its really great that you go to the gym so often, and the girls are so nice that you delevlope a relationship with them. The prices are very affordable, the service is great, then classes are excellent and the best part is they make sure every memeber is satisfied. Its really good that they set you up a night to show you how to use all the equiptment. I have not one complaint.

Emily of Plainview, NY January 25, 2009

Emily of Plainview NY (01/25/09)
I actually do not have a complaint about Lucille Roberts. I have been a member for many different gymns and i have to say not one of the other gyms have been so friendly and helpful. As soon as you walk in the girls are smiling and always greeting everyone. The prices are very afforadble, the services are great and i really love the classes. I have not one complaint.

Beverley of Mount Vernon, NY January 20, 2009

Beverley of Mount Vernon NY (01/20/09)
Customer service representative need people's skill to be able to deal with customers with respect with reference to tone of voice

Lou of Brooklyn, NY January 12, 2009

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