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Lucille Roberts - Self-Renewing Contracts |
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Unfortunately, like most things that sound too good to be true, the General Obligations law goes on to state, in Section 5-903.3, "Nothing herein contained shall be construed to apply to a contract in which automatic renewal period specified is one month or less." John Chan, Customer Service Manager for the Lucille Roberts chain, informs us that, in fact, memberships are renewed on a monthly basis after the initial term. In other words, if a consumer signs a one-year agreement, he or she can give notice effective within 30 days anytime after the first year. As with any contract, notice must be in writing. It's a good idea to send contract cancellation notices via certified mail, return receipt requested. Keep a copy of your letter and, when you receive it, keep a copy of the receipt, so that you can prove the club received your letter. Janine of N. Shirley, NY September 29, 2009 On 5/23/07 I joined Lucille Roberts. During the sign up, there was a black out in the shopping center Lucille Roberts is located in. The salesperson could not print out my card, I had already made my payment. I left with the other paperwork (no membership card). I didn't go back immediately, and soon found out I was pregnant. Due to the fact I was high risk, I was not able to work out. I went to the gym to defer the membership so that I can resume after I had my daughter. When I went in to defer my membership, the salesperson couldn't find my membership. At that point, I had paid a few months of my membership, and even had a letter sent from their corporate office. The woman basically ignored the letter and told me to contact the corporate office. So I have no membership on file, so I can't work out there, no one answers the corporate office phone, and they have consistentaken 23.00 from my account for almost 2 years. I have called, emailed and sent letters...not a single reply!!!! What a scam. I will never ever ALLOW a single person that I know to join that gym. My concern is that my 2 year sentence is almost over, and I do not want them to renew my contract. Linda of Roselle, NJ September 21, 2009 I have been a member of Lucille Roberts since April 2009. I signed myself and daughters as well after the salesperson said that there is no commitment if we all signed up. I noticed on the card that it says 1 yr membership. I called custeromer service to cancel my membership and was hold for a very long time. I spoke with customer service to no avail. I then asked for a supervisor. The rep was not helpful and got very rude. Sherry the supervisor was just as rude and did not and would cancel my membership without having to pay over 150. That is ridiculus. In today's time - cancelation fees can be and should be removed. Now I am stuck paying for a membership to a gym I no longer use. THIS IS NOT RIGHT! I asked Sherry who is her superior and she said she is it - she runs customer service and there is no one above her. Lori of Lake Grove, NY May 19, 2009 Started a 2 year contract in August 2005, should have ended in August 2007. Lucille Roberts continues to deduct money monthly. When you try to reach them on the customer service number the line is either busy or you remain on hold for extremely long periods of time, and you can only contact them during the hours of 9-4 with no one available between the hours of 12-1. There is never any notification of them renewing your contract after your original contact is up, all contracts become monthly self renewing contracts in order for them to get through the loop hole of the law. Not fair to consumers. When you finally do get in touch with someone they tell you they needed it in writing you wanted your contract cancelled. However when asked to fax notice of cancellation in order to avoid any further deduction, you are told they don't handle things in that manner. ***I have been charged 20.98 per month for a total 314.70, so far. Tanya of Brooklyn, NY April 13, 2009 Tanya of Brooklyn NY (04/13/09) Marilyn of Fresh Meadows, NY March 13, 2009 Marilyn of Fresh Meadows NY (03/13/09) Sulimeira of Bronx,Ny, NY March 8, 2009 Sulimeira of Bronx,Ny NY (03/08/09) Judy of Massapequa, NY February 19, 2009 Report Your Experience
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