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Upon hearing all the complaints about Lucille Roberts' self-renewing contracts, we turned to the state's General Obligations Law, Section 5-903 of which provides that self-renewing contracts are not enforceable unless the vendor sends written notice of reminding the customer of the renewal provision. Such notice must be sent between 15 and 30 days prior to the time the contract would renew and must be delivered personally or by certified mail.
Unfortunately, like most things that sound too good to be true, the General Obligations law goes on to state, in Section 5-903.3, "Nothing herein contained shall be construed to apply to a contract in which automatic renewal period specified is one month or less."
John Chan, Customer Service Manager for the Lucille Roberts chain, informs us that, in fact, memberships are renewed on a monthly basis after the initial term. In other words, if a consumer signs a one-year agreement, he or she can give notice effective within 30 days anytime after the first year.
As with any contract, notice must be in writing. It's a good idea to send contract cancellation notices via certified mail, return receipt requested. Keep a copy of your letter and, when you receive it, keep a copy of the receipt, so that you can prove the club received your letter.
Martina of Hamilton Twp NJ (08/16/08)
What happened is that Im trying to cancel my membership from the gym, because I'm not using it, and when I call I wait for more than 20 minutes and nobody helps me. Im paying for a service that I dont use, Im losing my money.
Theresa of Irvington NJ (08/07/08)
The problem I have with Lucille Roberts is that I sign a contract for membership for two years. They took the money directly out of my checking account. When the two years was up I didnt recieve a letter nor a phone call asking me to renew my membership. I thought that was the end of that. This was in 2003.
They have been stealing money out of my checking account up to Feb, 2008. They stated that I had to call or write to cancel my membership even thought I have not use the gym since July 6, 2004. I thought that all business ask you do you wish to renew your membership.
They have been taking money out of my checking account for four years. When I close the account and open up a new account. They could no longer steal for me. That when they start sending me letter for payment of $210.00. They have never try to contact me before.
Danielle of Oceansdie NY (06/26/08)
I received a post card on June 23, informing me that I had an overdue balance due. The postcard was dated June 16. It took me two days to finally get through on their customer service phone number because it was continually busy. When I finally spoke with someone, the representative then informed me that, as of June 20th, I owed an additional month. I did not even know that my one year membership had extended past September 2007 (a year after I signed up for the one-year membership).
They claimed that they had sent two other post cards, but I did not receive anything. Although the company has my phone number, they never called me once. Instead, the representative claimed that they do not call their members about late payments. Despite my anger about this continual membership, I dismissed it because it appeared that this was what I agreed to in the alleged contract I signed (which I have no recollection of doing). I was truly angry though that the company had deliberately sent me a postcard only four days before the next monthly payment would be due, therefore forcing a person to pay for this additional month of a membership I did not even know still existed, particularly in light of the fact that one can rarely get through to the customers service representative. I believe that they should refund me for this additional monthly charge.
Diana of Glen Cove, NY (05/27/08)
My gym membership expired with Lucille Roberts 2/23/2007. However, they continued to charge my account.
I called their customer service number 212-734-9717 and requested they cancel my membership immediately and refund my money for the past 3 months. I was refused my money back because they stated the contract self renews after it expires, however I was not made aware when I signed up. I asked the nasty customer service rep to fax me a letter stating the membership was cancelled. She claimed she couldn't fax, but would mail it to me and then hung up before I could ask another question.
Angelika of Kew Gardens, NY (05/20/08)
I rejoined Lucille Roberts, and was told that if I paid up front, I will receive free teashirt, water bottle, and lower rates. It turns out that this was some kind of a contract that I paid in full without realizing it. To my knowledge I paid in full because of the free shirt and the bottle as well as a lower rate. I was never informed that I am obliged to be a member for two consecutive years!
I told the menager I would like to cancel my membership that will start in 06/15/ 2008. She was very impolite and unprofessional and said that I should have read what I signed. And here I must agree. I trusted the costumer service at the gym, that never mentioned I am in any type of a contract. The Gym advertizes itself as contract free...This is why perhaps I was not as vigilant as usually I would be!
Sulimeira of Bronx, Ny NY (05/18/08)
I have a member ship for this gym, I was checking my bank account, and i noticed that they withdrew the monthly fee for may on may13 of 2008 without my permission. I am not enrolled with any automatic pay but i do pay with my card because they only allow money order or credit card payment. I was told that because i pay with my card that they are allowed to that. And i believe that that is not true.
I first spoke with a 1-800-number representative. Then they told me that they had nothing to do with it, that i should call the branch number at gun hill road and they also told me that they had nothing to with it. So they gave me a customer service number. And to my surprise they were closed. So Im now at a waiting game. And none of this was made with my consent or any approval. I also spoke to my bank but im supposed to receive a letter in 7-10 days.
They charged me with $41.32
Tenai of Bronx NY (01/31/08)
I joined Lucille Roberts with the above mentioned membership number. This membership was initiated in February 2005 with a 2 year agreement. The payments were automatically deducted from my credit card each month in the amount of $21.85. It was my understanding that at the end of this 2 year agreement that these deductions would cease as of January 2007, but they did not. I didn't realize that these charges had continued throughout 2007 until I gave a close inspection of my credit card statements in December 2007.
In November 2007, I re-joined the gym with a different membership number and unfortunately I was unaware and uninformed that the previous membership was still valid. I contacted my credit card company and had all the deductions from the former membership suspended and put under investigation. I have tried numerous times to contact the gym's customer service line at that time, but I was unsuccessful. When I finally got through last week, I was told that I am responsible for all those payments because i didn't give them a notice of cancellation. I had a membership with this company before in 1998, and the deductions were automatically stopped after expiration. I don't feel that I have to pay for a membership that was supposed to have ended, and was not in use.
Stacey of Bronxville NY (01/13/08)
I went in to a Lucille Roberts gym in Yonkers, NY and asked if they had a monthly fee, meaning I wanted to pay for one month. It was explained to me that it would be cheaper to buy a membership but since I was moving out of the country to study, I wanted a one month only charge to use the facilities. She charged me $59.24 and never mentioned that they would take out further monthly installments or that there was a 30-month cancellation fee. I stopped using the gym the day before my month was finished only to discover a few days later that I had been charged another $51.24. I called the gym, and they rudely directed me toward a customer service number who rudely informed me of their 30-day policy and that the charge would stand. I definitely will never use any Lucille Robert's facility and will make sure everyone knows about this.
I am out $51.24 without any warning and no further recourse being unable to fight it from outside the country.
Khaleelah of Astoria NY (01/04/08)
On May 25, 2007 I went to Lucille Roberts with my mom and was signed in with my moms free trial membership card; as my mom is already a member. I stayed for all of 30 minutes. Upon completion of my visit the sales girl told me about a sale going on for $20 per month if I sign up now with my debit card. I told the rep repeatedly that I was not ready financially. She stated. "Sign up now, and you can come back and pay the difference later." I gave the girl $20 cash and told her worse case scenario, if I don't return you can disregard my application. I told her I would be back next week, but I did fill out an application. When I left I was under the impression that I had a balance to pay before I became an official member. A contract agreement was not set because I did not complete my payment. I never gave my debit card during this interchange with Lucille Roberts programs. The sales girl called my house several times, and I told her several times I was not ready: I would contact them in the near future. I also told them don't worry about the $20 deposit.
I never once got a bill until now! If I would have known I was binded for 2 years from a bill since June, I would have complained then! After this day I never returned to Lucille Roberts until I received a bill in the mail stating that I owe $154. I then called the customer service number on my bill (212-734-9717) and was told to ask for Frank Strong--of which there is no such person according to customer service. The customer service representative I spoke to proceeded to disregard my story with no attempt to investigate. She then told me in order to cancel I must pay a cancellation fee, my account # that I never even new I had states I visited on several occasions: 7/17/07 at 9:55 am, 7/19 at 8:03 am, and 10/2/07 at 3:32 pm. This is outrageous because I have proof that I was at work during all these times. I told the Lucille Roberts representative this over the phone, and she still did not even attempt to investigate or hear me out.
On 1/2/08 I went down to Lucille Roberts at the location this all began (70-24 Austin St.) and spoke with a manager named Elaine, and she told me she would give a copy of my bill to her district manager and someone would contact me that same day. I have yet to have receive a call. I also attempted to show Elaine the copies of my time sheets signed by my employer stating my whereabouts the times someone allegedly visited under a membership in my name. She told me she did not need them and never looked at them. This is a terrible way to do business. If someone would have fixed the error I might have considered business with Lucille Roberts in the future; but now I will tell all my friends and family to go elsewhere. Please help!
I now have an unjust account cancellation fee and membership fee that I can't afford to pay.
Alondra of Brooklyn NY (12/13/07)
I sign up for a 1 year membership with Lucille Roberts on 03/25/2006. My payments were set up to be taken out automaticaly from my account. One month before my year contract was up, I received a letter stating that the location where I signed up, Myrtle Ave, was closed due to a water main break and that any payments due were suspended for the moment. Two and a half months later I was informed that the location was reopened again; however the last payment from the year was not taken out of the account and neither had I received a letter billing me. After a couple of months I received a letter from a collection agency requesting a month payment. I thought that it was for that last payment, which I called Lucille asking why they reported to a collection agency without contacting me first? I sent the payment and $60 dollars over that was billed and I thought it was part of some late charge or something like that. I received another billed this month and when I called Lucille Roberts customer service, they told me that my account was still active and that my contract says that after the membership is up I have to call to cancel the payments. I think that is really deceiving and misleading. I signed up for 1 year contract and my expectation is to be cancel after the year is up.
60 dollars overpaid and also bad credit report being and I was contacted by credit collectors now asking me for 60 dollars more.
Dana of Phila PA (11/28/07)
I went in the a few years back. I actually went to the gym one time and I am still being billed for this and I want to stop the monthly payments being taken from my account. This is ridiculous, I have been paying it for years and never used the membership.
Anel of New York, NY (10/17/07)
I signed on to Lucille Roberts' 2 year contract which expired on February 2007. I just received a collection notice stating that I owe 2 months of membership fees.
I called numerous times only to hear a busy signal. When I finally managed to speak with someone I was told that I had to pay the fee because my 2 year contract automatically renews!
The customer service reps were not helpful and had a poor phone disposition.
Valerie of Philadelphia PA (04/06/07)
I have a no committment/no contract membership. I told the young lady at the desk, I travel a lot for business, and that I'm out of the country more than in the states. Can I freeze my account, I was told yes. I came back, I lost my card, and asked for a new card, she gave me another card which put me on a two year membership, there were no questions asked, just a replacement card. I called lucille roberts costomer service, and they told me I had signed a new contract.
I believe something fishie is going on. Why would I sign a two year membership, when I know I'm not going to be their to use the gym. They stop sending me a bill through the mail, and started taking it from my bank. I tried to explain, the counter clerk made a mistake. What can I do, and How do I sue them. They're taking advantage of people. I work for myself, so there is no assurance that I can pay for it, thats why I have a no commitment, no contract. And the management in NEW YORK was very harsh and not trying to hear anything I had to say.
Anne of Monsey NY (03/08/07)
I've been trying to call the main office every day for the past 3 weeks and have not been able to get through. Please call me at 845-825-3389. I rarely check my email, so the way to contact me would be via phone. Thank you.
Ruth of Liverpool NY (08/26/06)
I have been a member of Lucille for over a year now. I recently moved but sent them a letter indictaing that i wanted to cancel my membership becuase they have no gym where i currently reside. I have yet to hear a response or phone call. I called them a week after i mailed the letter and was put on hold for over 2 hours. After waiting so long i hung up. They have horrible customer service representatives and they are always rude and nasty. I regret joining the gym
Cristin of Allentown, PA (08/22/06)
During my two-year membership with Lucille Roberts, I became pregnant. At the start of that condition, I froze my membership for the 9 months because I would not use the facilities.
Then I received a letter stating that the ONLY club in my area was closing, and I should submit for a refund of my membership. I sent the form back only to find they would not refund me any money.
They stated my membership ended in April, and they would not consider my "frozen time" as "extended real time". However, if the club remained open, I would be an active member. This practice seems unfair and I feel ripped off!
Gina of Bronx NY (07/20/06)
I signed up for a 2 year contract and wanted to pay in full. So I handed over my Discover card. I was told that it did not go through. So I handed over my Visa card. I then signed the receipt for the charge on my Visa card only. A few days later I saw that I was charged $322 on both credit cards. I called Lucille Roberts and was told to call customer service. I then was told to copy both statements and send it to them.
I should not have to lay out $322 for a company that charged me twice (within seconds of the first transaction). I cannot afford to shell out $322 and wait weeks to receive a refund. I think that the charge should have automatically been refunded to my credit card when I called customer service. There should be a way for the representative to look up the transaction. I had the receipt in my hand. I am now being charged finance charges from my bank and am in the overdraft for shelling out money for a transaction that should have never taken place.
Kelly of Jersey City NJ (03/24/06)
I got ill and since I could no longer workout, I contacted the customer service department to receive instructions on how to cancel my membership. I got a note from my doctor like they instructed me and mailed it in on Febuary 1st & February 13th. Both times they claimed to not have received it. I also contacted them with a new credit card number since my original one was stolen and they did not record it. They have since charged me late fees and sent my account to collections for a mere $67. I sent my cancellation paperwork for a third time today and refuse to provide them my new credit card number again because I am not paying the late fees.
Melissa Arce of Whitehall PA (01/04/06)
they have been deducting the montly fee for an additional 3 months and the contract has expired. plus i never went to the gym. and i was charged nonsufficient funds fees.
Lorraine of N. Massapequa NY (12/25/05)
I am being fraudulently charged membership fees for services I am denied. My membership expired on September 22, 2005 and I can no longer use the gym, yet Lucille Roberts continues to charge dues on my credit card without my consent. I never received a contract. I did call their facility two months prior to the expiration of my membership to find out if there was an auto-renewal and did I need to write a letter reminding them that my contract is about to expire. They told me "NO". Now, after reading the multitudes of complaints online, I am finding out that they misrepresented themselves and are fraudulently charging fees on my credit card account and denying me services for the fees they are charging me. I did NOT renew my contract.
Elsa of North Miami Beach FL (12/14/05)
In February 2005, I cancelled my gym membership due to an injury and moving location.With the cancellation I sent a medical doctor's note affirming the injury.However, Lucille Roberts continued to bill me monthly even though I no longer was a member of their gym nor used their facilities. I called Lucille Roberts in March 2005 and told them I cancelled my membership and had mailed a doctor's note. I was told they were in receipt of the cancellation and doctor's note and it was a mistake on their part that I was still getting charged monthly.However, I continued to get charged in the continuing months.
In August 2005, I mailed another letter explaining that I had cancelled my membership in February 2005 and sent a doctor's note and that I should not be charged monthly for a gym membership.In December I received a notice that I was taken to collections by Lucille Roberts for not paying my membership fees since February 2005.I called the number listed on the letter (212-734-9717) and spoke to Collette who said that even though Lucille Roberts was in receipt of my February 2005 cancellation/doctor's note, I still must pay the fees listed.She said that it was not her problem and I literally need to pay up or shut up.
I asked to speak to a manager, John, who refused to give me his extension or location, as I told him I wanted to write a complaint regarding the terrible experience I was having with this organization.He yelled at me on the phone.Refused to listen to me and said I was lying when I recounted the story of what happened.He said he did not see the cancellation letter that I had sent.He refused to discuss the problem and would not transfer me to another manager or tell me the name of his superior who I could talk to.He even refused to give me the address where I could write a complaint. He said there was nothing left to talk about and refused to speak to me unless I repeated these words back to him, "I am done!"
I told John I hope the phone call was recorded as I have never been yelled at or treated like this before.I had to call the number back after John hung up on me and speak to Sherry who gave me the address.I am not sure what else to doas I followed their policy and wrote a cancellation letter in writing and included a doctor's note in Feb.2005.
Kelly of Cream Ridge NJ (12/06/05)
My daughter started college in the fall. She goes to Seton Hall University. When signing up at Lucille Roberts in the spring this was a concern she had as far as signing any contracts. "Veronica" was very helpful and told my daughter (Courtney) not a problem as long as there is not a Lucille Roberts within 25 miles of her school she could cancel when school started, no fees. She then checked and said there was not a facility within the range and all my daughter would have to do is send proof of an address change and everything would be fine. NOT.
I tried discussing this matter with two very rude and condesending individuals at their so called customer service dept., (the number I provided)with no avail. We have since received numerous letters involving the mention of collection agencies getting involved and also the amount that is accruing with the penalties included. I feel my daughter was mislead, and taken advantage of. She is a very mature and responsible young lady and went there with good intentions and also a concern of what type of plan would work best for her considering her situation. I have sent two letters, I received a response from the district manager on the first one and she basically told me that was what the customer service dept. was for.
As a side note, I tried calling the gym many times to speak with Veronica to verify the conversation. Funny thing was I was able to reach her my first call and she basically confirmed my story. When calling back again ironically she was never working that shift. I do not have a problem paying Courtney's last month of dues, but I have a very big problem paying the entire balance of the contract plus all the late fees that have incurred since.
Genese of Brooklyn NY (11/28/05)
The rep. who signed me up fo rthe 2mth. no commitment package in Feb. 2005 failed to inform me that my membership would end in 2mths. only if I called ot cancel it. $384. Later, I am being told that I should have called and there is nothing they can do for me, I should have read what I signed and it is not their problem if I do not like what I hear. You would think that gym with a big name and reputation such as Lucille Roberts, the customer service would be a lot better. I am not going to take this at all!
Marlene of North Miami Beach FL (11/15/05)
I was a member of Lucille Roberts and I moved from Brooklyn New York in September 2005 to North Miami Beach, FL. I called the customer service number 212-734-9717 to cancel my account with Lucille Roberts Fitness since they don't have any locations in Florida. I spoke to a representative that told me in order to cancel my membership I would have to fax over a copy of my current bank statement and a utility bill with the new address on it to 212-734-4151. I faxed over my documents to the number I was provided thinking everything would be resolved since the representative seemed so helpful.
Two months later I received a letter that was forwarded to my new address in Miami, FL from a collection agency. Apparently my account was not closed w/ Lucille Roberts Fitness and that they were continuing to bill my bank account that I also closed from the move to a new state.
Laura of Baldwin NY (08/28/05)
I had a month to month contract with a 30 days cancellation. I called to cancel using my 30 day cancellation notice on Aug.15th, Monday and was told that I would be cancelled as of October 13th because my month billing cycle ended on Sunday Aug.14th. On Sunday they are closed so I said I called the next business day which is acceptable in any business. I also explained that the contract reads 30 days and August has 31 days which would allow me to cancel before the next billing cycle which would be Sept. 14th. I also stated that the contract said nothing about a billing cycle. She hung up on me.
I was sent a letter which stated I will be cancelled as of Oct. 13th and if they did not receive this payment my acccount would be active again and will be charged once again. I did notify my bank not to pay the October bill but they said they could not stop it until the billing was actually done. The bank made a note that I called and have cancelled the contract with Lucille Roberts on August 15th. I am a college student and I do not think that Lucille Roberts has the right to continue charging me and I can't understand why my bank can't stop paying them. I feel I gave both Lucille Roberts and the bank enough notice. What are my rights?
Michelle of Farmingdale NY (08/23/05)
My friend joined the gym and invited me to use a one week free trial guest pass. After 3 or 4 days I decided to sign-up and asked about the policies. As a student, I am no where near the gym facilities for more than half the year. I was told that I could do the stop and go plan and pay $5 to stop my membership and $5 to start it up again when I came home. I was told that my membership would not go into effect until the 14th when my one week trial was up.
I called the main office on the 13th to cancel my membership for the next month and they told me different things. For example, they mentioned a two-month minimum, and they said that my membership had already gone into effect. Since it does clearly state that all cancellations must be done 30 days in advance, due to their representative lying to me they wanted to charge me for an extra month. They also said that to stop my membership I actually had to call and pay $5 every month I wasn't home. This also meant that I would be on the same monthly schedule, so for example when I'm home for winter break one month I would have to pay for two months based on the cycle dates.
I complained about this and was told I should just completely cancel my membership and re-sign up in the summer, paying the registration fee again and not using the facilities over winter break. They said that they can not be responsible for what their representative's say because it was my word against theirs. I was upset at the complete lack of caring or effort in addition to the lies more so than money. Had I been correctly informed about the terms I would gladly have paid or worked something out. I refuse to do business with a company that cares so little about their customer and allows their representatives to lie. I went directly to my credit card company to dispute the charge, which they have done.
However, now I am getting billed directly from Lucille Roberts again. I have called them again, and their response is that they can not get rid of the charge and remind me that I signed a contract. However, the only thing the contract says in agreement with what I was told when I signed up is about the 30 day cancellation policy and because I was lied to about the day my membership went into effect I missed that. I am appalled at this way of doing business, which has increased by billing from $65 to $80 due to late fees. I would really like to know what action to take because, though it is obviously immoral, it doesn't seem very legal either.
Joan of Jersey City NJ (08/13/05)
Joined Lucille Roberts in New Jersey near my home after seeing ad that indicated no contract would be required and one could cancel at any time. Upon joining though found out that for the short period of time I wanted, a contract was required (23 months at @20.98 mo) I accepted. However, after one session in very hot weather, I have since suffered a mini-stroke, I am 71 years old my doctor has forbidden any further participation in a gym and limited activity of any kind. I have written customer service and they have not honored my request to cancel my committment. I have sent them a doctor's note but they want more statements from the doctor than he is willing to give at this time.
Adrianne of E. Williston NY (04/21/05)
I called and spoke to Sherry who said my no commitment contract was cancelled, but not another contract for two years. I never commited to this two year contract, i moved to California where there is no Lucille Roberts. She was so miserable and rude the worst costumer service. She transferred me to John operator #1103 who was nasty and not helpful. He had a no answer for me before he even looked up my name. I called back and sherry was even more rude and told me I was not getting my money back. I asked if I could talk to John's #1103 boss, she said Tony was not available and did'nt take calls, how ridiculous is this. There is no customer service as far as I am concerned no one tried to help. I am still trying to get someone else besides these two people.
Margaret of Brooklyn (7/8/03):
They renewed the contract without contacting me and and I only paid for a two-year membership. They have cancelled any further payments, but they have taken an extra two months of dues from my account and they claim there will be no refund. They also stipulated that they do not have to inform you when they renew. How is it that they can get away doing this to people?
Marti of Philadelphia (6/26/03):
I discovered that Lucille Roberts continued to deduct monthly fees from my checking account 3-months after my contract ended. Furthermore I had to “pay” to call the customer service offices in NY to rectify the situation. The exhorbinent costs of calling during “peak hours,” the prolonged wait on the phone (15 minutes and up) and the persistence it takes to reach a live person day-after-day, is frustrating, inconsiderate and bad customer relations. When I finally did reach a customer service agent, she informed me that my contract had been “automatically renewed.” I was horrified that unbeknownst to me and “without my consent” this company continued to deduct money from my account after my contract ended. Moreover, the agent admited that this shouldn't have happend in "my case" because her records show that last year I requested early termination of my membership. (which the company denied even though I was told that I could stop anytime).
This "automatic renewal" is a blatant disregard of the contract and my rights. This is an immoral and illegal practice. Lucille Roberts never contacted me by phone or letter to obtain "my consent" for an extension. I am both outraged and saddened by this fleecing of customers. This practice must occur every day because the customer service agent gave me no hassle and immediately offered to send me a letter terminating my contract and a check for $75 for the monthly deductions. There is no telling how many thousands of customers have been involunatarily paying for memberships past the termination date of their contract. Lucille Roberts is undoubtedly reaping thousands of dollars in membership fees and interest every month, without obtaining customer consent.
Carol of Copiague NY (6/20/03):
I had a 2 year contract with Lucille Roberts gym in Massapequa, New York. Unfortunately my daughter and I, due to both our heavy schedules did not take advantage of the 2 year contract. Our contract expired this past Jan. 2003, and they have been continually withdrawing both monthly dues from my checking account. I was told that even though my 2 year contract expired they would continue to take out the monthly dues as an automatic renewal and that at the time of my initial sign up that this statement is in the contract.
My problem is that I don't have a copy of the contract, and I believe that they should let you know that they are automatically renewing it at the end of the initial contract. The membership card you are given does not state this, it only gives you the expiration date. I feel that a contract should not be renewed unless the client is given a reminder notice. To date they have STOLEN almost $300.00 from my account. When I called to find out about this the representative was rude, and my phone call was disconnected. When I tried to call them back the phone was constantly busy. I feel that this is a very POOR way to conduct business. I feel that a reminder notice should be sent out just in case the client does not recall that the contract is automatically renewed, especially since the service was not used.
Dayna of New York, NY (2/4/03):
I had a 2-yr. membership which expired on 1/2/03. Therefore the last payment that should have been debited from my account should have been for the month of January. To my surprise as I was reviewing my bank statement, I realized that they went ahead and debited the membership fee for the month of February even though my membership is expired, causing one of my checks to bounce and now I have to pay a insufficient funds fee.
Patricia of Brooklyn (2/3/03):
I have been registered with Lucille Roberts for more than 4 years. My membership is already expired. I haven't been to Lucille Roberts for over 2-3years now I emailed Lucille Roberts to cancel the membership that is being continued and I am still being billed monthly. I want her to know that I will get in touch with a Lawyer if she does not cancel my membership immediately. This will be the last month she will get my money. I will attempt to get all of my money back.
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