| Nordic Track Fraser of Thunder Bay, Ontario, writes:
I have owned a Nordic Track
"Achiever" cross country ski machine for 4 years and am extremely pleased with
the results achieved from it. I use it 5-6 times a week for 35-40 minutes. Besides the
regular wear and tear on the machine ie: new drive straps and drive rollers; I have
experienced two potentially serious incidents.
1. While pulling on the Arm-Exerciser cord the bolt
holding the arm-resistor adjuster knob snapped clean, sending the knob just over my head
into the wall. (I am 5' 6 1/4", if i was 5' 9" the knob would have struck me
between the eyes). I contacted Nordic Track and they replaced the entire assembly at a
minimum charge and said this had never happened before.
2. I had my height adjustment on the front frame at the
fourth hole with the resistance on the track set at maximum 30. While skiing front frame
snapped away from the exerciser. I was not hurt but the structural integrity of the
machine as the height increases should be questioned.
J.C. of Wharton, NJ, writes:
I purchased over phone a NordicTrack exercise machine.
I agreed to the purchase price of $695.00 payable in $30.00 per month interest free
payments over a 2 year period.
In May of 1998, I noticed on my bill that I still owed a balance of over $600.00, I
then requested a complete payment accounting with NordicTrack and a copy of any agreement
that I had with them. I have had no response from them.
In Dec. of 1998, I sent to the collection agency for NordicTrack all copies of
cancelled checks, along with copies of all letters sent to NordicTrack, with a letter
stating that my records showed a balance of $28.80 due on this account. I forwarded a
check with pd in full on the check.
It was cashed.
I am still receiving harrassing phone calls and threats by the collection agency with
serving me a supenoa at my employer for superior court. I have just recently again
remitted all canceled checks and another letter to NordicTrack requesting an accounting of
my account and also a copy of the agreement.
I get constant harassment messages left on my answering machine at home. I have made
every attempt to contact NordicTrack about this for almost 1 year and I have yet to have a
response from them.
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