Complain about a product or service

Nordic Track

Natalie of Hemet, CA March 11, 2009

Natalie of Hemet CA (03/11/09)
I purchase a Nordic Track Audio strider 800 My machine has been having problems form day one, I contacted Nordic Track regarding the problems I was having and they fought me tooth and nail a new console, it kept breaking down. I have no use for a broken machine and now the console-this is the second one they sent to me, which does not work any more, It has issue's I think internally, this machine is a piece of junk, now they want 350 for a new console, The console they sold to be was defected and the second one was two now they are trying to make me pay for a third one, which they probably are going to give me a third defected one, don't purchase from Nordic Track. They are a rip-off and they sell their consumers broken/defected items.

The Nordic track Audio strider caused me more back pain and physical damage to my legs and feet. I stopped using it because it was unreliable, and dangerous.

Katrina of Marietta, GA March 6, 2009

Katrina of Marietta GA (03/06/09)
I purchased a treadmill back in Sept 2006 after the year warranty things went downhill from there. First the Incline motor, Motor belt, and I'm waiting for a part to be shipped Front roller bearing has gone bad. I sent a complaint letter stating my dissatisfaction and the customer service rep wrote back stating that she saw that the part has been ordered and should be there in 7 days. I will never again buy a product from Nordic Track

David of Port Crane, NY November 7, 2008

David of Port Crane NY (11/07/08)
i ave owned a nordic track for several years, back when they were made well. i wore mine out and went to purchase a new one. i purchased a audiostrider 800 w/ the understanding that it was the right machine for my size (6'3, 280#) within 2 months the machine showed signs of metal fatigue and eventually twisted. i nearly fell off backwards but caught myself at the last moment. they repalce the parts but the other side did the same thing, then the console failed.

after numerous months and complaining, they replaced the machine w/ an A.C.T., allegedly commerical grade. just another inferior machine. it took me several weeks to get parts and i still have not gotten a service tech out to finish the work. i am going to an attorney next week to see what is needed to bring a class action suit.

i use my machine to control my overall health without destroying my knees and back as i have problems w/ them. this has cost me more aggravation and physical pain from not being able to keep up my daily regimen

Annie of Toronto, OTHER October 10, 2008

Annie of Toronto, Canada (10/10/08)
I purchased a NordicTrak AudioStrider800 on Sept 20, 2007. WIthin 8 months of usage, this machine has broken THREE times - the weld that connects the arms to the pedals has snapped in the same location each time. Its clearly defective and a very poor design.

Each time this machine broke, I was using it and nearly injured myself. Further, this machine cost 2000, and I am unable to use it. Sears charges exhorbitant rates simply to come and look at the machine, and more to actually repair it. Sears takes ZERO responsibility for the machine, and could not care less for the expense and difficulty. Even if I could get it repaired and have it STAY repaired it might be worth it to fix! What a piece of garbage! I will never buy from Sears or NordicTrak again.

Teresa of Kettle Falls, WA January 25, 2008

Teresa of Kettle Falls WA (01/25/08)
I just purchased a Nordictrack Audiostrider. My husband and I picked it up at Sears, brought it home, put it together and then discovered that it ran on batteries or you had to purchase the power supply seperately. I paid 699.00 on sale (reg price 1000.00) and now find it is battery operated. Looking on both Nordictrack's website and Sears they tell you about all the features and programs it has, all of which require power to work but no where do they tell you it is battery operated or that you can purchase a power supply cord.

Now it is sitting in our living room all assembled, the box it came in in pieces in our garage and faced with the decision of whether to pay for the power supply (an accessory according to the customer service department) or taking it apart trying to tape the box back together and returning it. I think it is deceptive to advertise the features, not mention it is battery operated, and then expect me to pay for the power cord especially after the amount of money I paid for all these great features.

It is now going to cost me another 30.00 (60.00 without the coupon) to be able to use all the features I bought this machine for. It would take a lot of time and effort to pack this one back up, return it to the store, and then have to try and find another one. There is also a chance that I would have to pay a restocking fee.

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