Complain about a product or service

New York Sports Club

Liz of Brooklyn NY (09/07/08)
I am still waiting for a refund. In August 2007 I switched my gym membership from NYSC in Brooklyn Heights to NYSC in Cobble Hill. The director there switched it but NEVER cancelled my old membership, thus resulting in me paying 2x for gym membership from August 2007 to August 2008 when I discovered the mistake. I was promised a full refund in approximately the amount of one thousand one hundred dollars. I have been waiting for a month for the refund and have been promised that it 'will be credited' to my account.

It is my fault for not noticing sooner - but the gym has admitted its error and has still not rectified the overcharges!!!

Kathy of Brooklyn, NY July 16, 2008

Kathy of Brooklyn NY (07/16/08)
I signed up for a trial membership and they said I could cancel within 30 days by giving them notice in writing. I went to them with a letter to cancel - they said it had to be mailed to them and they gave me a mailing address. I mailed the letter to them via certified mail and it came back as undeliverable. I went back to them to verify the address - they gave me the same address again. I sent the letter again - again they never accepted it and it came back as undelivered. By then the 30 day period was over and they are now charging me 50 per month. Please advise.

Monetary loss as a result of these deceitful practices.

Gladys of Hasbrouck Heights, NJ July 15, 2008

Gladys of Hasbrouck Heights NJ (07/15/08)
I signed up for what was a 2 year contract in the Brooklyn for me and my mother. This month, I tried to cancel my membership via the customer service number listed on their website.

I was told several different versions of my plan, no one had the correct information.

I was told that my 2 year contract was not up till August. Then after I asked when my contract was signed up for, they said August in Clifton, NJ. That was not true as I lived in Brooklyn, NY at the time.

After being frustrated, I called again and this time I was told that there was no 2 year contract, that I only had a 1 year contract, which was finished in July 2007. However, I kept being renewed every month with zero notification or notice.

I haven't been to NYSC in a year and still was being charged every month with no notice. The only reason I didn't complain is that i was i told I had a 2 year contract. HOwever, I later discovered that wasn't the case.

If that wasn't bad enough, I was able to cancel but had to pay for 14 days of service because I didn't cancel early enough.

89 per month, for me and my mother for 1 full year that we did not use the gym for the false year contract. a total of 2316

Jenny of New York, NY May 30, 2008

Jenny of New York NY (05/30/08)
For serveral years I was a member of New York Sports club on and off. Last year I put my membership on freeze and paid the 15.00 as agree and request that my membership be cancelled after my contract was up. Instead they went on the charge my despite me informing them one month before the due date. It was also difficult reaching anyone by phone so I sent three request via there website. Eventually they cancelled the memembership. One month later I was charge for the month. My bank reverse the charge after I explained what happened.

Recently I have been getting many harrassing phone calls from them and now from a collection agency call NARS stating I owe Town Sports International 74.86. I want the harrassing to stop and is prepared to take legal action because i do not owe them. The records will show I cancelled and it will also show I was not using the gym.

Daniel of South Glastonbury, CT April 13, 2008

Daniel of South Glastonbury CT (04/13/08)
I recently moved so I need to cancel my membership. I've called several times and they are blatantly not returning my phone calls.

Michael of East Orange, NJ February 25, 2008

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