Planet Fitness Reviews

These days, they have stupid event for teenagers. Free trial for summer season. I understand they try to catch the potential customers. However, how about existing customers??? We're paying the fee every month even though it is a small amount of money. The kids are scattered across the gym, playing in groups. The machines are taken by them. The waiting time is longer than usual. They don't even know basic gym etiquette. Why doesn't Planet fitness realize that this event hurts existing members? At the very least, they should have set a time limit that only allows them a designated amount of time. I wonder who planned such a stupid event!!!!

I have been a long time paying customer but have gotten fed up with the gym allowing kids to go for free. They go to hang out and sit on equipment and playing on phones, so the customers who pays the bills there cannot use any of the equipment. Canceling my membership after 10 years there. Would not recommend to anyone who actually works out. Planet Fitness does not care about paying customers.

I canceled my membership over the phone with the thief 'manager' in April. I explained I can't come in just to cancel!(how ridiculous anyway!). I've been disabled since activating... So obviously I can't/couldn't use the membership! Duh. So I emailed a total of 2x stating I'm disabled and to cancel it! Yet...today(5-28-26), I see the criminals stole $35 from my bank account. I'll badmouth this 'co.' until the day I die.

This review is for the Forest Hills location in Queens, NY. The club is constantly crowded, there are no available lockers, and the space is hot, especially in the summer, even though the place is in the basement. Most of the machines are permanently reserved, and there is a line to use them. Per the staff, the club's capacity is 250 people, but there are only 65 lockers in the men's section. With the ratio of men to women about 65:35, the number of lockers should be 2.5 times higher, ie. 160 lockers. The crowd of people exercising generates heat, but the AC does not keep up, or is intentionally set to low temperatures and high humidity.

The staff is rude. They charge you even after you cancel. You can't get anyone to leave from behind the counter to help anyone. They will NOT get anymore money from me. I joined a place that cost a little more money, however, it is better service and the staff is so helpful and very nice.

I overheard the manager (Chelsea) at Planet Fitness in Somers Point bashing and belittling an employee to another employee! She was talking about a young girl who hasn’t been there very long. She must be a terrible manager because her comments were sexual discriminating and disrespectful. I can’t believe a manager would talk about her employees like this to other employees and laugh about it! I feel terrible for whoever she is talking about! This was in an area of the gym where others could hear, I was shocked! This is a Human Resources nightmare!

I had the worst situation at Planet Fitness today. Her name is (Mel) Planet Fitness in Elgin Illinois. I lost my son and have extreme anxiety and PTSD. I’m on disability because of my symptoms. The only way I feel like I’m not numb is to go to Planet Fitness and now I am dropping my membership because of the employee Mel location in Elgin Illinois on Randall Road. The way she bullied me is unimaginable and she would not stop. She kept on gaslighting me. I’m looking for a lawyer. I left with my anxiety and PTSD 100 times worse. I had my membership before I lost my son and took a long, long break after my son’s passing. I still paid my membership because of being detached from anything so technically I’ve been a member for over a decade now. I’m dropping my membership because of (Mel). I will never go to another Planet Fitness again. Shame on Planet Fitness for hiring someone like this so-called woman. She is evil.

I paid for the first month and second month that that I didn't want to pay but they automatically hit for the second month. I been busy with so much other stuff, I haven't even had time. So I get hit for a charge for 69 bucks, which I have no idea why you can tell I haven't even went so they charge from a completely different thing called ABC pf Philadelphia mayf instead of the usual Planet Fitness then y'all tell me I can't leave and pretty much I have to pay for a month service when you been paid already for March and April services. Don't go here, maybe I would have tried going back if you guys worked with people now I'll never try it out, the worst forcing people to pay you.

All the CONS listed here are all TRUE from the Planet Fitness Harbor Blvd. Fountain Valley. No one helps to get back our hard-earned money. We used it for 1 day only, cancelled and still charged for 3 months and other extra charges.

I've been a member for many years and I welcomed the new changes, But it has been a disaster for me going to the different gyms to find comfort or to be able to use the washroom, or water fountain, or massage chairs, I was not able to take advantage of all that Planet Fitness offers but I'm still being charge full fee.. So disappointed in that we should have gotten a discount or something.. I am looking for another gym to join... The managers did not have a humble attitude about this situation like planet is the only gym in town... Not satisfied at all with the shitty construction going on...

Horrible young kids that work there. Specifically a young kid small build brown hair. Very inattentive. Lack to want to do his job. Slow moving. Horrible service. Would rather stand around and bullshit than to do his own job. Very unmotivated and hate seeing this individual every time I go. He’s very flat and I can’t stand him.

I would have given Planet Fitness 5 stars, except for one reason - High school students admitted free over summer vacation. I realize that the policy is well-intentioned. So why would I object? Allow me to lay out my concerns with the following bullet points:

Went and signed up to get on massage chair. Went up to counter and was totally ignored by the trainer Keith. He was drinking a drink looking at his phone, I asked, "Can you help me? I signed up for a massage chair." He said, "I have class." I waited for the other gentleman to come to the counter to let me get the massage, looking at his phone was more important than helping me. A lot of people in the gym told me he treats everyone like that and I shouldn’t feel ignored. Very rude he is. It would have only taken a second to let me get the massage I signed up for.

The Planet Fitness on Memorial Drive here in Atlanta is AWESOME: the Atmosphere & Culture: "Very welcoming and non-intimidating environment," "a truly judgment-free zone," and "great for all fitness levels". Cleanliness & Maintenance: "Spotlessly clean," "staff regularly clean equipment," and "machines are always in great working condition". Cost & Value: "Best gym value in town," "hard to beat the $10/month price," and "Black Card benefits (guest privileges, massage chairs) are great". Staff & Training: "Friendly and helpful staff" and "knowledgeable trainers willing to help," particularly mentioning free fitness training. Facilities & Equipment: "Lots of variety in cardio and weight machines," "never have to wait for machines," and "convenient 24/7 hours".

The staff at this Planet Fitness location always brings great energy, and Kyra J. stands out with her consistently positive attitude and professionalism. The men’s restrooms are impressively clean every visit, which makes the whole gym experience even better. Really appreciate the pride this team takes in the facility.

I've been trying to cancel my membership for Planet Fitness for two weeks and have not had success. I went to the location today to cancel at the front desk. I went through a process and they assured me that I was cancelled and would no longer see automatic drafts from my account. Tonight, I discovered a new membership fee of $35.00. This is like the Hell, trying to cancel a membership. Watch out, if you plan on joining.

I have had to change to multiple home gyms cause I have had an accident and lost my job and by the way the gyms are not all the same as they advertised. Anyways my billing has gotten messed up due to me trying to get my insurance to help me with it due to my psychiatrist says it helps me get out and associate since I can no longer eat food. I have a permanent feeding tube. I feel like they are trying to get rid of me because I always pay 25.50 and the yearly thing but my parents just got it caught up on the March 17 which is my bill due day so on March 18, 19, and 20 I checked to make sure 100% that March was paid for and this has happened one other time so I screen shot it. It said, "0.00 balance. Your next payment of 25.50 is due April 17, 2026."

Daly City - it took them years (at least six years) to finally sell protein drinks. Today there is a sign on the refrigerator that says “cash only!” - with an exclamation point. Two of the StairMasters are broken, and they only have five total. As usual, on a busy Saturday, there is only one person behind the desk. As often happens, the full body enhancement room is “not working.” Open people are not using equipment correctly and no one ever says anything – probably because there are so few people working there at one time. I have used several other Planet Fitness gyms and Daly City is by far the worst.

After I signed up they put my home gym in Georgia which I'm in TN and never even been there. Then after a year and half of getting charged because I go to National Fitness they made it very difficult to cancel and still charged me a 26 dollar fee too cancel. Ridiculous.

I have a very lengthy review to give about this location. (1) I had a membership there for the past 2 years. Never had any encounters with a staff members until March 10th 2026. There are a few situations I have observed at this location that I would like to bring awareness to. Myself and a couple members were working out at the Rockaway Location Brooklyn NY when a staff member decided to put the equipments back in its rightful place. She proceeded to ask (with attitude) a member to remove one of the weights from the space where a bench normally sits.

My husband and I go to the club in Milton. We like the staff, but I don't like their housekeeping. First of all, in the ladies bathroom stalls the corners are full of cobwebs from floor to ceiling. Don't know when the last time someone really mopped the locker room or if anyone actually cleans it and not touch the toilet stalls. Second, paper towels supplies aren't managed well. Most of the time there's very little or no paper towels at the cleaning stations. Hard to wipe the machines down if there's no paper towels. It's not the job of the members to remind the staff to check the supplies at the cleaning stations. When you see 2 people standing behind the counter, one checking people in and the other just standing leaning against the back counter, why aren't they checking the supplies. And running out of paper towels is not a good answer if someone was properly taking inventory and ordering what is needed so they don't run out.

Most of the staff is friendly except for manager. She don't smile, walks around with an attitude. They have me maybe 9 television and only 5 of 6 works. All other Planet Fitness TV are on and working. A big pole is blocking one of the TV. Maybe it's the demographic area is the reason for this. Not fair to the customers who don't live in the other area. Do better and fix or turn on all those tv because the one on Tom Hill in Macon GA have 35 TV and all of them are on and working.

Great crew. Always polite and professional, dropped my wallet, made a phone call and the staff remembered me, they make you feel like family. So to the crew on 59th and Ames in Omaha a big thank you! Keep up the great work.

The worst thing about Planet Fitness are the people who go to Planet Fitness. They love to sit on the equipment - and rest! I have actually come across people who went to sleep on the equipment. If you like to sit on the exercise equipment and play with your phone, or just sit on the equipment, stare into space, and contemplate the meaning of life, Planet Fitness is the place for you.

I signed up two years ago. Usually I go during my lunch break. Never had an issue. It’s a judgment free zone. I was just kicked out for wearing pants. Apparently they’re only wants you 3/4 naked. If you go in there dress properly. You will be kicked out. Join a gym. These people are scammers.

Broke down equipment, weeks before equipment is repaired. Three leg machines broke down all at same time. Takes away from overall review. Clean. Knowledgeable. Good price. Broke down equipment Trump’s all.

I canceled my membership but continued to get charged regardless. I addressed the manager but got the run around for around 6 months before finally getting ahold of the regional manager. He claimed that he would refund me, but only gave me back a small portion. After reaching back out, he said he would get me the rest. I never received the rest and since have had my number blocked. I've been lied to continuously throughout this process and just want my money.

Planet Fitness in Columbia for two years has been charging me before my due date then taking late fees. Over and over again. How can they do this? Now they terminated me and took my late fee and not my payment. I looked at my agreement and there is no fee listed lol. I would never ever ever recommend. Very shady, I was warned and joined anyway.

Never really had a problem with them. Until I sent an email to the regional manager. For the most part I was giving praise in the email. I also had a simple question. That deserved a simple answer. But, I didn’t get one. I was disappointed. I’m now looking for a new gym. Thanks.

Horrible customer service! They started overcharging our account I was supposed to be $20 and they started charging $30 and we cancelled the membership 1/16/26 and they still charged our card today 2/14/26!! We tried to fix the problem and every time we went to the Gym there was never a Manager on site, one time there was a manager and they said they could not help out, because they dis not have access to the account 😳 Can you believe that a Manager with no access to account to resolve an issue, so we decided to cancel and we notice the following month they still charge our account again, DON'T RECOMMEND. SAVE THE HASSLE IS NOT WORTH IT, better join a more respectable Gym!! This was the Poway Location 92064 Gym

If I could give zero stars, I would. Unfortunately, my experience at this location has been extremely disappointing and mishandled from start to finish. I originally became a member in 2022 at $10 per month. In March 2025, when I returned to the club, I was informed that I had a past-due balance that needed to be paid in order to move forward. I paid the balance in full and specifically requested to cancel my original 2022 membership. At that same visit, I chose to upgrade and sign up for the Black Card membership at $24.99 per month. I signed the necessary documents, was issued a Black Card, and was told everything was taken care of.

At the year anniversary with Planet Fitness in Easton Mass, I wanted to acknowledge the friendly and helpful staff. Leah greets me with a smile and encouragement regardless of how early it is in the morning. Then there’s Reggie, the trainer who has taught me a variety of strengthening exercises taking great care to accommodate my injured shoulder. I am so happy with the equipment, the cleanliness, and the hours of this Planet Fitness but my experience with the company pales in comparison to the extra effort by the staff. Reggie and Leah in particular!!

Love my Planet Fitness (Brooklyn Park, MN). Always clean, friendly employees and great customer service! Big thank you to Me and manager Rebecca.

I was charged from October 17, 2023 to January 2025. I thought membership was cancelled. I never received notice about the annual fee which is supposed to be sent out 15 to 45 days before withdrawing the fee.

Please think before you sign up with Planet Fitness. First the people who manage the planet fitness in Murrells Inlet are extremely rude. If you try to file a complaint thru customer service they take the information and send it to same planet fitness who calls you back and is actually more rude. Second beware of Planet Fitness selling your personal information. I went through their app as instructed. Filled out what asked over three weeks ago and no help just asking to do same process over again. Planet Fitness makes a lot of money selling your information as do other companies. It’s big business. Example is try to stop Kroger from selling my information and saw where all companies under Kroger selling your information is almost One BILLION dollars. Just saying!!

I cannot believe how nasty the customers are. They workout on a machine, get off and walk off. They don't have the common courtesy to clean the machine. :-( Nowwww, I have to wipe before I get on a machine. Nasty ass people. I pay good money to come here.

I signed up for Planet Fitness as a spur of the moment decision. A month later, having never even gone in, let alone used it, and with no plans to, I decided to cancel. It turns out that the annual fee was due 5 days after my cancellation. I had no issue with paying the monthly fee, as I was a member at that time, even though I hadn’t gone in. I spoke to an employee at the location who agreed with me that I was canceling before the due date for the annual fee, so I shouldn’t have to pay. In order to cancel online though, you have to pay the annual fee. I was told by this same woman to call back and speak to the manager, and he might give me a refund.

I like PF for the location and the amount of machines, BUT, when they switched their treadmills to Matrix it took a big nosedive. The treadmills are inconsistent in their power, the elevations sometimes don't respond, and the speed sometimes feels like it's either struggling or outperforming. Terrible product. The treadmills should never have been replaced because the previous models were consistent and reliable.

West Des Moines is utterly disgusting. The tanning beds are never clean and the rooms aren't either. The staff is very unprofessional! They don't listen to you, ignore you when you are at the front counter waiting to tan, they are always on their cell phones sitting around on the couches that designated for customers and they are rude! The tanning rooms never have paper towels, the beds are disgusting and the floors are never mopped! When you tell them you want to tan for the full 12 minutes they ignore you and only set the timer for 5. They do not care what the customers want rather it's what they want to do regardless! They are lazy and extremely unprofessional and I will be canceling my membership! Word of mouth travels fast and I will not be quiet!!

Closest gym to my house PF. I look online to see if some program or discount for disabled veterans to discover $9.99, a little discount. Because of issues with my health due to time in the Army I need the exercise. I started off with a problem getting in using the app on my phone. I asked the front desk for help. No help. I called corporate and spoke with someone that was able to simply help me. I was going every morning till I got the flu. Didn't feel like going nor did I want to pass the flu around. 3 weeks later I try to go back and I can't get in. I asked the front desk why and they couldn't tell me. Payment was automatic and scheduled for the 1st of each month. Usually my VA payment hits the bank 2 or 3 days before this. I tried calling corporate again and can't seem to get through. Now I should be working out at the gym but can't get in so let's spend the time wisely and letting the public know about the PF service.