Complain about a product or service

World Gym

Shanti of San Francisco, CA September 12, 2008

Lock cut in women's locker room b/w 2-3 pm in middle of day when barely any women were at the gym. Business plan flash drive, phone, wallet, purse, contacts, personal belongings stolen. Was told this hasnt happened in four years in women's locker room. Talked to two members and found out it had happened the week earlier!! There was a report filed for both at gym. (so blatant cover up)

Gym did not apologize, did not post signs to alert other members, ignored my calls and was abusive towards me!! Blake S the manager and Troy, dance instructor, both used intimidating tones. Three persons checked in at the office to make sure I was allright while being yelled at by manangement. Blake consequently slammed the door on one person!! Blake's boss Dan ignored my call when I called to alert him and asked why he hadnt posted signs since two women were victim in two weeks. As did the owner Zsolt. Zsolt responded to an email saying he empathized with me b/c of the theft but ignored complaints about abusive staff!! No apology, no gesture of apology, no signs to protect other members!!

Have been without a proper working phone due to insurance company mishaps. All locks on house changed, without ID, unable to access accts or money for over a week due to expired ID, lied to by management, abusive treamtent from two staff members, ignored by others (bosses) about inappropriate yelling! Business plan lost! Unbelievable frustration since I am unable to receive a proper working phone. Money stolen, affidavits signed about charges on credit cards, numbers gone, personal check made out to me lost and most likely cashed at check cashing place. Several hundred dollars of goods taken., Without a gym membership since I was treated so poorly. Theft cannot be prevented but consequent cover up by staff of this happening the week before plus abusive yelling is absolutely unbelievable!

Becky of Arlington, VA July 2, 2008

Just thought that i would put it out there that I caught HPV/genital warts from the tanning bed at the Largo, MD World's Gym location. Please be advised NOT to use their tanning beds & always always always keep underpants on as this has completely ruined a part of my sex life.

doctor bills, perscription cream, & my partner thought I was cheating on him cause he does not have warts. Needless to say i'm single now. and still dealing with ridding myself of GW's

Nikita of Rogers, AR June 17, 2008

Well when i first started going to worldgym everything was fine. until now. they told me when i first started that i had to pay sales tax so that i could have a simple 50 dollars a month for worlds gym but they are charging me 59 and i dont even use the gym! id rather pay nothing and run around the neighborhood a couple of times! dont get a world gym membership.. save yourself!

Dawn of Roseville, MI May 23, 2008

I signed up for 2 yrs with the gym, it was 8 a month. You had to pay the money in advanced, so I made a payment plan for like 4 months. It was something like 50 a month. I paid the gym off early. Something like 2 months went by, after I paid them off, and I checked my checking account online. I was overdrafted. So I looked at it and they took out another payment that they were not supposed to. I had 80 in overdraft fees because of this.

hey refunded my 50 payment they took out, but I fought with them for the past 2 months about my overdraft fees. Steve would never return my phone calls. When I called them he was always busy or never there. I talked to him today and he said there was nothing he could do about the 80. He could only offer me membership services. I live kind of far from the gym and told him it would be of no use to me. He will not refund my 80 because of a mistake they made.

I am out 80, I have a job that does not pay well, and because the money came out of my pocket, I had to suffer for a month of having no money. I had to pay the bank the 80 and I only make like 100 a week if that.

Greg And Tracey Beach of Senoia, GA April 2, 2008

My wife signed what she thought was a one year contract with World Gym in March of 2007. She only used the membership twice. We were having the dues auto debited until our bankcard was compromised and we decided to pay World Gym by check each month. All our payments were sent in on time each and every month (have copies of each check). We recieved numerous calls from World Gym about payments which werent even late. Also, we continued to get late notices from World Gym stating that the payment was late. We often paid 2 weeks before it was due. We have sent two certified letters to World Gym and enclosed copies of each check and they continue to send us late notices.

Also, my wife informed them by phone that when her year was up that she would not be renewing. They told us today that she had initialed the auto renew block of the contract. There billing agency has turned the account over to a collection agency. These people need to investigated and shut down for duping people into signing contracts with misleading fine print and false advertisement. We are not sure what, who or where to go for remedy to prevent this from being a blot on our excellent credit rating.

We are trying to keep these people from tarnishing our credit with their defamatory actions and misleading contract. Further, action is needed to prevent other consumers from being duped by World Gym.

Hope F. Farmer of Manassas, VA January 2, 2008

My son who is a minor was signed up for a gym membership with World Gymn in Manassas, VA, by his grandmother back in May, 2007, without my knowledge. The credit card she used expired, so they started sending the invoices to him. He does not work because he is a minor and still in grade school. He has not used the membership or attended the gym since July 2007. When I called ASF International to request the membership be canceled because he is a minor, they keep saying that they need his birth certificate. Obviously, because of identity theft, I am reluctant to send it, so I asked them to send me their policy that this is the only way to have his membership canceled. I am his Mom. I just want to ensure that they are a legitimate organization. They have refused to send me anything because the membership is in my son's name. This is ludicrous.

Several months of membership fees/dues have built up, and it is causing financial hardship on me as his mother. I am a single parent.

Janet of Delaware, OH November 16, 2007

I joined about 5 years ago and signed up for the check free monthly charge to be taken out of my account. Every year the amount goes up, as if I was just signing up again - my fee monthly should remain the same if my membership has not lapsed at all. This is bad business.

Maria of Lufkin, TX November 11, 2007

When I moved to Beaumont from Montana, I paid World Gym for a year in advance. When my job fizzled, I moved back. I went to the gym and told them I'd like to cancel as I am moving. The contract was taken from me and the manager circled the phrase "paid in full contracts are non-refundable for any reason." This was located under the renewable contract section, which was not the type of membership I got. When I pointed out that the back of the contract gave termination upon moving, she apologized and gave me a bogus number-- their debt collectors-- phone number stating that was headquarters, and they would give me the refund.

When I followed the refund procedure on the contract and got no response, I filed with the BBB. The World Gym manager called and left a screaming message saying I could cancel but could not get a refund. Her late reply to the BBB claims that the refund applies to month-to- month contracts only, which is not what is stated.

Now I am out 350.00 or go to court, in Beaumont, TX, from Bozeman, MT where I reside, or Lufkin, TX, where I have been working.

Kristy of Chicago, IL November 6, 2007

I went to World Gym. They told me I could start a membership and CANCEL AT ANYTIME...that is the ONLY reason I agreed to it because with kids, nothing is steady and I needed that option. We moved, the kids changed schools, and I tried to cancel. I was told to write to cancel. I did. They denied it because they claim I do not have a good enough reason. I called them on the phone to ask what was up: I was told I could cancel at anytime, and to write to cancel. Now I am being charged 962.95 for a place I only went to twice! If they would not have told me I could cancel at anytime, I would not have signed up in the first place. I feel I was wronged and shouldn't have to pay it...yet the collection agency is still after me!

Michele of Gainesville, FL August 16, 2006

My contract ended in June 2006 and then my account was charged AGAIN in July. When I contacted World Gym, they told me that I selected to have my contract auto renew. When I asked to have my contract faxed to me, they said they would not be able to help me! Now, we're in August and my account is STILL getting charged.

For one, my account is suffering, two, I'm extremely stressed because of the hassle I have to go through to try and get something so simple as to have a contract faxed. I thought that was my right!! I feel as if I have no control over this situation. In the meantime, my hard-earned money is being taken, cell minutes being wasted and I'm at the verge of insanity.