World Gym Reviews
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About World Gym
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World Gym offers a range of fitness services and facilities. Founded in 1976, it provides members with access to strength training equipment, cardio machines and group fitness classes.
- Clean and well-maintained facilities
- Diverse range of classes available
- Affordable membership options
- Poor customer service experiences
- Difficulties with membership cancellation
- Unexpected fees and charges
World Gym Reviews
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- 4,895,222 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 29, 2026
World Gym Sunridge, Calgary, Alberta - 2346960 Alberta Corp. Back story, my son signed up for a gym membership at Sunridge World Gym, being under 18 I was the payee. We went to the gym together and listened to the typical sales pitch. I will not give my credit card to these types of predators. Therefore, we agreed on a 1 year membership price and I refused to pay until they agreed to not try and auto-renew. Representative and I agreed, but then he said he needs my credit card on file. Once again we went back and forth, I will not give you my credit card for the file, I will just pay the total and next year we can negotiate again or no deal. Once again he makes a call and we agree, I pay the total and we are done.
1.5 years later my son receives a call from a credit agency threatening him and demanding money regarding a failed auto-renew. They stated that the credit card on file didn't work and he needs to clean up this debt. Asked for online banking information and all of the standard crap. I called and asked for the legal company information and information on the company that made the claim, nothing. They hang up on me. The gym has not sent any demand letters via mail or email for payment, they went straight to collections.
I went to the gym and asked for the main company information and a contact for the location. They asked why, I told them the story, they told me that every membership is auto-renew no matter what. They then refused to give me any information other than the business license. These types of businesses should not exist and need to be taught a lesson, my recommendation is to steer clear of them.
Reviewed Dec. 4, 2024
ZERO STARS!!! Customer service is a joke. World Gym holds no morals or ethics when drafting payments from your accounts. They take whatever amount they want whenever they feel like and they charge you more than they say they will a month. They make it impossible to cancel memberships and then will continue to charge you after cancellation. They are a joke!!! If you are considering a membership at World Gym: TURN AROUND AND RUN AWAY FROM THEM!!!
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Reviewed Oct. 23, 2024
Making it so difficult to cancel contract and threatening to send the supposed debt in collection even after the cancellation is really bad business on their part. I had to send a formal notice that I sue if they continue and even after that it was like 4 email back and forth at least.
Reviewed April 23, 2024
I am trying to cancel my subscription as I'm going on holiday. I called up to ask how long I'd been on my subscription, how much it would be to cancel, and how many weeks I had left. The lady on the phone said that I had only been there 25 weeks and that I'm on 18 month subscription. This didn't sound right so I looked back through my bank transactions, and she was at least 50 WEEKS OFF. DO NOT JOIN THIS GYM. ALL THEY WANT IS YOUR MONEY. ONE STAR IS GENEROUS.
Reviewed Feb. 7, 2023
STAY AWAY. NO ETHICS Whatsoever!! Just want your money and scam people due to the small print on the contract. Just before Christmas 2022 I received a letter from a collections agency for a charge $2800 in regards to a payment we allegedly owed to World Gym Barrie. This letter was a huge shock for my wife and I so much that my wife can barely sleep at night as we cannot afford to pay this, and on top of it is so close to Christmas. This caused our family extreme anxiety and mental health issues.
In this letter we simply saw the charge of over $2800 with not details of what the charges are for. Some history. My wife went to the gym maybe 5 times approximately 3 years ago and hasn't been since. She attempted to cancel her membership by phone many times and left multiple messages over the past 2 years with no response. She also attempted to cancel the message via the world gym local chat on the local world gym page in early, 2021. She received a response stating, "Hey there, currently we do not have staff at our facility answering phone calls or emails. Unfortunately, you will have to wait to cancel your membership. You currently aren't being charged your mostly membership fee as they've been placed on hold. We appreciate your patience during this time."
After that there was again no further communication from anyone at your location with any direction or updates on re-opening, payment issues, payment and membership concerns or the gym re opening... nothing at all. She spoke to a gentleman on the phone asking to speak to a manager in December 2023 and he said that there isn't a manager available and no one at the Barrie World Gym can do anything in regards to the charges as this has gone to collections. We were also unaware of any issues in payment until we received the letter from the collections agency asking for over $2800 as no one at the gym had ever sent any email or called her. We requested a statement outlining the charges from the gentlemen yesterday and we haven't received anything so we aren't even aware of any additional NSF charges that may have been added that she wasn't aware of.
The management wouldn't speak to us about any of this as it had gone to collections with out giving us a chance to pay throughout. Basically the response was basically the contract says that you must keep paying and that's it and no matter what attempts you make to communicate with the gym to cancel, email, texts, phone calls, etc it will not be accepted. So basically they could continue to charge for years and years with the charge increasing and increasing and you have no recourse and they won't communicate with you as they will are backed by the contract and of course it is more money in their pockets. STAY AWAY... this is the most unethical management that I've seen in my life and by all the other posts I am not alone and not the first person to have been taken advantage of!
Reviewed Dec. 17, 2020
My rant.... don't even bother joining .... World Gym. Can't cancel your membership even if you want to. Apparently after speaking with 2 different associates who gives you 4 different people to email the cancelation to and what to say in the email isn't good enough. After charging me for 2 more months and charging me a 35 surcharge both months I now find out you have to do it in person.... but get this.... they're closed. So you have to print the form then call and someone will meet you at the door. Print the form .... with what. Does everyone now have a printer. Unbelievable. World Gym obviously doesn't care for their customers especially during covid. I want to be reimbursed and my membership canceled.
Reviewed Sept. 29, 2020
Please don't go here - there is a better business model out there because this corp thinks it's ok to lie and steal. The Covid-19 struck and all gyms were closed - but the charges kept on coming! Emails and voicemails to cancel the account were ignored. Gyms were open with restrictions - but now school is closed, there are no jobs, my kids' apartment is gone and they've had to move home because of covid-19. They are still charging us. Apparently we had to go in person to cancel - so we did in August. They are still charging us. What gives? Looking forward to collections! See you in court!
Reviewed April 20, 2020
Your welcoming is perfect. I also enjoy the place. Everything is done perfectly. It is good and I wish you must have an experience by joining. Be hopefully and be sure to join and it will help you a lot.
Reviewed April 14, 2020
It is a great gym that has an abundance of equipment, and very friendly staff. Also it is very affordable. Gyms like this are getting harder to find because less and less people are lifting weights these days.
Reviewed April 9, 2020
The World Gym is great. Exercise really easy. And with great confidence. It helps to have great customer service to deal with. And who are polite and quick to respond to customers' needs or wants. Appreciate all you do.
World Gym author review by Joey Thurman
World Gym was founded in 1976 by Joe Gold, the founder of Gold’s Gym, in Venice, California. It began as a part of the “Muscle Beach” celebrity fitness scene and is today a franchise gym with 85 United States locations and branches in 16 other countries. It is dedicated to remaining a traditional, no-frills gym experience for those serious about weight training and fitness.
Focus on weight training: World Gym is best known for its focus on weight training, with state-of-the-art strength equipment including machines, free weights and more.
Cardio: While World Gym focuses on weight training, it also recognizes the importance of cardio for a healthy fitness routine. Locations feature cardio machines like treadmills, stationary bikes, ellipticals and more.
Nutrition: Many gym locations offer a nutrition bar featuring protein shakes, smoothies and more to help individuals prepare for workouts and recover more quickly.
Services: Certified personal trainers offer classes and personal coaching services at most locations. Other services available at some World Gym locations include chiropractic therapy, tanning, nutrition counseling, physical therapy and more.
Gear: World Gym offers a full line of fitness apparel and gear on its website and at locations across the world.
Joey Thurman is a nationally recognized and spin certified health, fitness, nutrition expert and television host He is the author of "365 Health and Fitness Hacks That Could Save Your Life." His work has been featured in publications such as Men’s Health, U.S. News and World Report, NPR, People Magazine, Shape, NY Post, Fitness Magazine, Women's Health and many more.
World Gym Company Information
- Company Name:
- World Gym
- Website:
- www.worldgym.com