Complain about a product or service

Akai

David of Staten Island NY (11/28/08)
I purchased the Akai TV/DVD combo on 23 Nov 07 @ 6th Ave Electronics in Brick, NJ. The DVD player stopped working in Apr 08. Contacted Akai 13 May 08 and referred to A&M Electronics for authorized repair. Yan @ A&M said they were ordering part 14 May 08. A&M was supposed to call when part came in. It never did even after a few months so I went back to AKAI and they made me contact A&M to have A&M send a work order back to Akai to state that they couldn't get the part.

All this while I was already told that the part wasn't avail by Rachael @ Akai anyway. Akai knew it wasn't avail but made me jump through hoops regardless. I had been talking to Akai all through this and getting the run around. I spoke with: John and Rachael numerous times Lamar  (Sup) Jeff I have spoken w/ Akai numerous times about this and what they are going to do. Now they said that they need to get the TV back to California to get repaired. 21 Oct spoke with Roshida and Hassan-No help. They said they were waiting for a response from Corporate on when they would pick up the TV to be shipped out for repair. It is still sitting there on 28 Nov 08, over a year after it's purchase and 7 months after the reported problem.

My Mother has been without a TV for months now since I was told by Akai to have the TV packed and ready for pickup. Also anytime anything needs to be done with this I have to drive 1 1/2 hours through tolls and high price gas to get to her house. I've spent hours on the phone either on hold or talking with reps that have given me the runaround. I've wasted hours and money on this issue. Thanks very much for reading and whatever you can do.

Linda of Sulphur Springs, TX November 18, 2008

Linda of Sulphur Springs TX (11/18/08)
I e-mailed Akai about my LCT3285TA TV, Nov 4, 2008. I purchased this TV 12/06/2007 from Radio Shack. 11/01/2008 the TV started not turning on. I purchased new batteries for the remote and it worked off and on for a day. Then, it began again not wanting to turn on, so I went back to Radio Shack and purchased a new remote control. This work for one day, then again the TV would not turn on. I spoke with an employee of our local Radio Shack and was told the manufacturer should cover the tv with a warranty for the 1st year. The manufacturer requested on their web site for the consumer to send an e-mail with date of purchase, model, serial number and store it was purchased and attach a copy of the receipt. I did this 11/4/08. I have had no response except the generic reply.

I have a TV that cost over 500. that is less than a year old and will not turn on unless I unplug it for a while then replug it in. I have read numberous similair complaints on the internet. No one stated that Akai help took care of the problem. I also found out that eventually the TV will stop turning on all together. It is a powersource problem, which is clearly a mfg. defect. I just feel people need to know what they are getting into when they purchase an Akai TV which is a defective product. This is not the only model of theirs with this problem from what I read on the internet postings.

Marshall of Newcastle, WA November 8, 2008

Marshall of Newcastle WA (11/08/08)
Joined Sam's Club just for this Akai 32combo television/DVD player 9/2006. In Oct 2007 it started not lighting-black screen. Just out of warrantee-Sam's had no record & I couldn't find my receipt so I had Colortronics repair it. The main inverter board was replaced 1/5/2008. In November 1,2008 it wouldn't come on unless it was unplugged for 2-3minutes. 11/6/2008 it won't come on at all! That repair was 272.25 & the original cost was 790. Akai LCT3201AD Serial#60213905.

Without this TV for several months. Is it worth fixing? My BIGGER & BETTER & OLDER Plasma has cost less to operate than this Bedroom Model!

Michael of Berwick, LA October 29, 2008

Michael of Berwick LA (10/29/08)
Trying to get technical support on the phone with no luck. My tv is exactly one year old and it will not turn on. It is a 37 inch flat screen that i purchased at Sams, they do not warranty after 6 months. I went on the internet and read many of the same complaints about the tv not turning on and that no one would help them. I hope something can be done about this, too many companies are getting away with selling junk and leaving the consumer out a lot of money.

Out 800.00

Connie of Birmingham, AL August 27, 2008

Connie of Birmingham AL (08/27/08)
I was given an AKAI 27 in flat screen tv for my birthday January 2008. August 1,2008 the TV stopped powering on from the TV or remote. It took me 5 days to determine who should be called regarding the tv repair. I called the store where my daughter purchased and was advised I had to speak with the manager who was out until Friday, August 5, 2008. While waiting, I called the service number that was in the technical assistance book and was told I needed to call the store where the tv was purchased.I called the store again and got a different person and they gave me a number for the AKAI technical support line. I called the tech support line for AKAI and reached a support person who took the complaint, but advised that I would have to send a copy of the receipt before they could continue.

On August 8, 2008 I sent a copy of the complaint number assigned to me along with a copy of the receipt, name, address, phone number and e-mail address to AKAI tech support. The person taking the complaint advised that I would receive an e-mail within 3 days on the complaint. After 3 days I did not receive an e-mail or call so I called AKAI tech support line again and was advised they needed the serial # before thay could make a determination. I gave them the information on August 13, 2008 and was told someone from a company called Audio Vedio Specialist located in Decatur, Alabama; this company is over 80 miles.

On August 14 I received a call from Audio Video Specialist stating that I was scheduled for a service call on Monday, August 18, 2008 from the hours of 12:00noon to 5:00pm. I received a call around 1:15pm on August 18, 2008 and was advised they were 15 minutes from my house because the ha a cancellation. I advised the service tech that it takes me 30 minutes to get home. The waited for me only not to repair the TV. I was told they don't carry parts on the TV and have to make the service call to make sure there is a problem with the tv. I was advised a part had to be ordered and I would be contacted by Friday to set-up a day for them to return to put in the part. Well today is Tuesday, August 26, 2008 and I have not been able to reach the Audio Video Specialist Company

Rito of San Diego, CA August 16, 2008

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