Complain about a product or service

Apex Digital

Sandi of Los Angeles, CA November 2, 2009

My friend and I bought an Apex Digital TV from Ralphs' Grocery Store last Christmas as one of their seasonal items for 139.99 + 8.00 recycle fee + 12.46 tax each. April 2009 both televisions quit working unbelievably at the same time. We were told by Apex that we could pay to ship the TVs along with 50.00 to an address in Walnut, CA. We said that we could drive there and customer service said no. We also went to Ralphs several times with excuses like the manager was on vacation etc. Finally we tried again and now corporate became involved and not it's too late to do anything. So I would like to inform all never to buy anything seasonal from Ralphs and Apex sells junk and wants you to pay for shipping and give them money too.

craig of kansas city, MO October 15, 2009

I reluctantly bought the Apex converter box because the government decided the digital revolution was going to start whether it was ready to or not. These idiots in washington are probably getting bonuses from the cable companies. I bought the first box from best buy the signal was horrible immediately after hook up, the remote control didnt function properly half the time. I immediately returned the box to Best Buy and they gave me another. As soon as i hooked it up i had the same problems. Poor reception and when you hit the up channel button on the remote most of the time the channel goes down once or twice before it realizes im pressing up. You morons at Apex can't even make a functioning remote control? Remotes have been around since the seventies, maybe earlier i dont know i wasnt around till '78.

Like most electronic devices these days they push these products on consumers through massive marketing before the product is developed enough to work without hindering defects. I saw this same thing with cell phone after cell phone when i was a repaair technician for Sprint. The signal goes out every few seconds (no exaggeration) and the audio cuts out repeatedly as well. The good news is I read more now, i hate television, have fewer advertisements in my life, and i get to hang out at the neighborhood sports bar to watch Sports. I had a better signal in the early eighties with an antenna my folks had since the sixties.

Dee of Westminster, CO September 27, 2009

I have purchased 6 of these boxes, now only 2 work and i suspect they will stop anytime. THEN WHAT. i went to BEST BUY where I bought them and all they would say is I need to switch to DIRECT TV. they were willing to "fix" me up right then and there. they were also out of converter boxes....so...no TV watching. I would like to have a new TV and Cable but we are retired...can't afford it. I think the hd vs analog should be a choice...not so. we who are not among the RICH IN DEBT society are without. I refuse to be TV poor. guess we'll have to pop some popcorn and dig out the old monopoly game like when i was a kid...before TV

Pauline of Orlando, FL August 27, 2009

This is ridiculus! The converter box is a joke! Local t.v. is not an option anymore. Depending on the time of day you might get a signal. If I do get a signal, it's in spanish or a religious channel. Not to say that I don't need God, but I would like to watch the news or a decent show on ABC or NBC. When I get a signal on those channels, the picture stays frozen or disappears completely. It's very frustrating trying to watch t.v. right now. I think the government is forcing people to get cable t.v. This is not right!

Porfirio of San Antonio, TX June 20, 2009

My reasons for posting and for asking a question are few and quite simple, 1) to see if these forums are a good way of disseminating customer information to each other, 2) doing a public service in the process by sharing and inviting like information from others, and 3) uniting to create a better response from companies to customer problems and complaints. My guess is that yes, sharing and expressing these sentiments and telling each other of particular problems with specific companies and products can save others the same or like problems by alerting each other and hopefully deterring others from those problem companies who are only interested in a quick buck, don't care about the customer, and don't back or stand behind their products very well or not at all.

Since I'm starting this thread and since I'm wanting to see if others agree with me that this forum can be helpful in helping each other, I will start with my first example of a case of customer neglect and customer abuse by a company that sells electronics and fails to stand behind their product after the product is but a mere few (8) months old.

Sheanean of Brooklyn, NY December 26, 2008

I brought a television on 11/05/08, it blacked out on 12/05/08. I did not harm the television in any way! yet when i call apex to fix the model a rep states i need to ship the television th cali paying shipping and handling and i live in new york, but most important the rep states that their systems are down and i need to call back! i have called four times already and i am not getting any help! can you please help me!

I due to this inconvence i have not been able to conduct my normal life and i am stressed over how i am going to get my television fix

Margie of Brandon, MS December 28, 2007

I purchased a 48" Big Screen Apex television in December 2005. My television went out in January 2007. I started trying to locate anyone who would work on the television and I can not find anyone. I sent a letter to Apex and I never received any response. I think they should have to either furnish me a name of someone who can repair the unit or refund me the depreciated value of the television

Andrew of Morgantown, WV March 25, 2006

I have been calling APEX's customer service department, via their 1-800 number, on and off for the past two years in order to acquire a remote control for an APEX TV/DVD unit I purchased in January 2004. They maintain that they have no records of my calls except for two that I made recently. Also, pursuant to their directions, I have submitted a copy of my receipt (with model number and chassis number) three times over the past two years.

Apparently the first two were lost, destroyed, or ignored. My most recent submission, along with a letter detailing the situation, apparently reached the Warranty Department at Apex Digital, Inc. Linda, from that department, left a message at my home today indicating that there was nothing they could do for me, and that I should buy a remote. What should have been a quick and easy resolution has turned into quite an arduous affair.

Either I or my wife has called at least a dozen times over the past two years, and we have been treated rudely every time. Of course, APEX maintains they have no record of our calls, save for the most recent two. I would have simply returned the set when I opened it and discovered the missing remote over two years ago, but I didn't figure that simply obtaining a remote that should have come with the set in the first place would be such a chore. I am thoroughly unimpressed with APEX's entire customer service operation.

I have had a TV with no remote for the past two-plus years. Regular replacement remotes don't seem to work with this model because it has a built-in DVD player. Replacement remotes work with the TV portion, but not the DVD portion.

Leigh of Farmers Branch, TX July 11, 2005

Ordered remote control on June 27, 2005. When order was not received, I called their customer service phone # 866-427-3946. Service center is in India and no operators spoke English very well. I could not understand the first operator at all and when I asked to be transferred to someone else, he hung up on me. The second try, I asked for a supervisor. He did not speak English very well either but was slightly better than the last. I gave him the order number I had on my receipt and he could not look up the order and told me he had no knowledge of how website orders were handled, nor did he know how to transfer me to anyone that did.

Incredibly rude and not a very bright individual, to say the least. Finally found the phone number for the corporate hq in California (on another consumer complaints website, ironically) and called there, only to be told to call the Indian number again. I refused and was told to fax over the order number. When I asked why I could not give the order number over the phone, I was not given an answer.

I faxed the order number over and later received a tracking number for the order showing that it shipped Fed Ex on June 28, 2005 and was delivered on July 1, 2005. The problem is, Apex Digital shipped the order to the BILLING address and not the SHIPPING address. Why this was so difficult, I will never understand. Numerous requests to Apex Digital via fax and email have resulted in ZERO action to correct the problem.

They keeping faxing back the delivery confirmation printout showing that the order was sent to the billing address, not gaining a clue when I continually fax back the receipt I have from the website which clearly shows the information that I entered for the shipping address, which is not even the same town as the billing address (where the order was shipped).

Khurram of Simsbury, CT October 26, 2004

I purchased a APEX TV worth 850/-. After four months remote got bad. I contacted service Centre. The oredered the remote from the Company. Five months have passed i have not recieved the remote. The TV has extended Warranty for four years. The Service Centre told me that company is very poor in support, he receive TV sets for repair on last Chrismas in his shop and till now about 11 months have passed and he did not recive the spares from company. So my TV's can't be tunned and focussed with a remoted. Now it is lying just like junk in my home.

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