Best Buy - TVs

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Russell of Puyallup, WA November 20, 2009

After complaining to sony and to best buy the answer is the same, no one wants to help. My grand wega 60" is having the blue color creep from the right side of my tv. Everyone says its out of warranty or not covered. It also is starting to have an electrical burning smell come from within.

Steven of Pearson, GA November 18, 2009

It appears that BB is changing model numbers on TVs for it's Black Friday sale. If you bought one before the sale and want the lower price honored thru their policy, it will be impossible. PN42B400P3DXZA is the model number of a Samsung tv that they will have on BF. This set doesn't exist anywhere ALTHOUGH they currently have an exact copy of that with a slightly different model number.

Result will be that I have already purchased the set. I was assured that when the price dropped I could bring my receipt back for the difference. That is now impossible due to the model number being changed for the same set. BB only offers one set of this kind/brand. Now with a different model number for BF.

Linda of Beach lake, PA November 16, 2009

Best buy is no longer in service where the tv was purchased, with in the last few months my tv has gotten a starfield pattern with a 2-3inch diagonal blue hue on the right side of screen, I have no idea who to contact about this defect, I have since learned it was a recall and we weren't notified. This Tv is less than 5 yrs old, its a 62inch sony. I can't afford to replace it, I feel Sony should make good on it, I need your help please.

David of Almira, WA November 11, 2009

Puchased new Panasonic TH-50PZ80U plasma w assorted AV equipment(BR player,Amp,Speakers) was overcharged, but plasma started to blink red and had trouble truning on after 6 months. Besy Buys geek squad took 9 months to get to unit for calibration. Called due to plasma not powering on 2 weeks after warranty and have been run in circles for the last 6 weeks. The parts for repair is back-ordered and has been delayed twice. I have been told that this unit is known by company to have bad components and due to the large demand for it a long wait is normal.

But the worst issue is the treatment from Panasonic. I have been buying their products for 30 years and they have now treated me(or should I just say 'handled') unfairly. Well,, that is going to far....they have just ignored me and hope that I go away with what seems is with a very large group after reading these reports. If I had read these before purchase I never would have purchased Panasonic. These people should stay in the 3rd world were the population has no voice.

AS far as Best Buy; beware as fine print is very small as their support and fair billing. I would have asked them to look at the plasma's issues but geek squad took 9 months just to calibrate and I couldn't expect any thing better for a power issue that I wasn't even sure was a problem. I don't want to pay COD when I can't tell if lights were a symptom of a real problem or just normal operation.

CARLOS of NEW PORT RICHEY, FL October 27, 2009

On 10/23/2009 I brought a Sony Bravia 52" (KDL-52S5100) LCD TV. I paid cash 1,604.99., on 10/25/2009 I returned the TV cause I was very inconfortable with the TV colors! But I was expecting for my money back in cash because I paid cash (no personal check, no credit card) they take the TV back but they said the will be send by mail a check!!! Why they do that to the consumers!! If I paid cash, now I don't have the money and I don't have the TV for my children's. If they change the policy why they don't explain to the people if you returned something you will get you money back after 7 or ten days!! This redicules they people in Best Buy play with you money!!

onnolee of redding, CT September 25, 2009

Christmas of 07 I was given a polaroid Flat TV. Two days ago it Turned on my TV and got nothing --a totally black screen. Called Polaroid and got nothing. went to Best Buy, they were very nice but were unable to help. Advised going to Radio Shack for a power thing -bought one for 110 dollars that is supposed to work on any brand. That seems to be any brand but Polaroid. Never will I buy anything marked Polaroid. At 83 I,ve had my share of TV's, never the total frustration of this one.

DANNY of JONESBORO, GA September 15, 2009

Went to purchase projection TV. Rep showed me a floor sample which was not on. Had to plug in and then turn on. Purchased in late Aug. 07. In Oct bulb blew. Toshiba sent me new one. In June 09 TV shut off. Ckd. manual for code and was instructed to unplug and replug corrected concern. Happened a couple more times over the summer. in Aug. bulb blew again.

Contacted Toshiba. Don't have to tell you what they told mea bout the bulb, but was told TV could be too close to wall. Replaced bulb again and have notice if out side temp is high will cut off, so have to set house temp low. Replaced bulb in Feb of 09.

Now it is Aug and TV is black again. Not end of story. About a month ago while playing golf met the young man who sold me the TV. Guess what Best Buys sold TV and was returned for cutting off so they kept it unplugged till sold again to me. He also reminded me the day I picked up I had to wait 45 mins utnil was brought around. They were contacting the manager to find out if they should tell me about the problem.

Of course he said no. It makes me sick every tiem I past Best Buys and I assure you I have told this tory many times and will continue to do so. I wrote letter to Best Busy and Toshiba. Store said if this did happen it was micomunication. But would not say it didn't happen.

sharon of Hannibal, NY September 12, 2009

I bought this large screen T.V. on Sept.6th, 2005. Its an RCA. I also bought the service contract with the purchase. Two months into watching it we had a critter walk all over the screen face. yes I am telling you it was a Daddy Long Leggs spider on the INSIDE of the screen. It was very active too. once the t.v. was on it would walk all over the screen face and was very annoying. I made a phone call to best buy the next day and they said they couldn't help me because my service contract didn't cover insect removal. I'm thinking what a joke right? well this is no joke!

I told them they needed to send someone to help me remove that from the t.v. because he was VERY VISIBLE! Then 3 days later he ended up on the right side of the screen and died but even after he died his leggs were still visible. very annoying. I still made phone calls and no one responded. I'm beyond irate at this point.

now it has been 4 years later and I have cobb webbs that are clearly appearing on my screen. Its all very upsetting. I paid 1000.00 for this set and haven't been happy at all. I don't know what is up with all of this but someone needs to come to my home and see this situation up close. I had nothing to do with any of this beyond buying this nightmare. That daddy long leggs came with the set, and so did the webbs.

I have nothing nice to say about the RCA company or thier products. This problem have came from [their] factory.. somewhere. I am not going to stop till I get someone to answer me. Its the BBB Next.

Rodney of Plainfield, IL September 5, 2009

The first lamp burned out after 2 years. I have had Best Buy to replace the lamp on 4 other occasions. I bought an extended service warranty for 4 years that has now expired. My TV is no longer usable and smells like it is burning when I try to cut it on. When I called service for Best Buy today, I was told that my service warranty has expired and that I would have to agree to 150.00 trip charge for them to come out and then pay for any parts that need replacing out of my pocket. The last time my TV was serviced was 8 months ago in January. We are now in August and it is broken again. It is a Samsung DLP TV model HLP 4663W. I have never had so much trouble with any TV that I have ever owner. So much for technology.

David of Morgan Hill, CA August 26, 2009

Two years ago I purchased a 65 Mitsubishi rear projection 1080p TV. At the time of the purchase, the sales associate recommended the 4 year extended warranty. One of the benefits of the warranty, he explained, was their lemon policy. I was told if the TV ever required multiple services calls (I believe the magic number was 4) for the same problem, I would be provided with a replacement or a refund under this policy. So I ended up purchasing the additional coverage and went on my way.

Within a few short months, the bulb burned out. This was a little concerning as the sales associate explained that the lifespan for these bulbs was roughly 2 years. So I called Best Buy service and had to wait a week for a tech to be sent to my home. He confirmed the bulb was burned out, and It took another week for the replacement bulb to be ordered and installed. This same scenario has played out several times since the purchase date.

Recently, the bulb burned out yet again. When I called Best Buy customer service to report it and remind them that this has been an ongoing problem, they reviewed my records and confirmed that it was time to enact their lemon policy. I was told that a technician would be sent to my home to evaluate the problem and make a recommendation based on their findings. To my surprise, the technician who was sent to my home was not there to evaluate. In fact, he knew nothing about the history of problems I'd had with my TV. As he stated, he was simply there confirm that it was a burned out bulb and to place an order for another.

Another call to Best Buy was made, only this time I was told they would NOT be considering my case for replacement or refund under their lemon clause because the bulb was considered a consumable item. I explained to them that the bulb wasn't the problem, but a symptom of a problem elsewhere within the TV. A problem their technicians had not been able to nail down in the numerous service calls made to my home. The customer service rep was unyielding and insisted the previous rep had made a mistake and that Best Buy would not be honoring their promise to replace my defective set.

After speaking to a customer service supervisor, I was told I would be receiving a call from a service rep supervisor within 4 hours to review my history and discuss getting the issue resolved. The call never came that day. Or the next. It was two days later when I got a call from a rep telling me that they would (yet again) be sending a technician to my home to evaluate the TV make a determination as to whether it qualified for replacement or refund.

I received a call from the service tech this morning telling me the part wasn't in and he would need to reschedule. When I asked if he was still coming to evaluate my TV, he had no clue what I was talking about! Once again, Best Buy was simply sending someone out to throw another bulb in the set and go on their way.

In the two years that I've owned this set, I've had to have 4 bulbs replaced. Each time it takes an average of 2 to 3 weeks for the repair process to be completed. That's approximately 2 months that I've gone without use of the TV they sold me as a result of this ongoing problem. Each service call requires that I take time off from work to wait at home for a tech to arrive and tell me what I already know. It's ANOTHER burned out bulb.

I'm tired of getting the runaround. I'm tired of having to wait for weeks to have the same problem fixed every few months. Best Buy has gone out of their way to find reasons why they shouldn't have to honor their warranty and, in the process, they have left a longtime customer twisting in the wind. If Best Buy is unwilling or unable to make things right, I'm prepared to take whatever steps necessary to get results. I just hope it doesn't come to that.

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