Best Buy - TVs

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Domenic of Niagara Falls OTHER (07/04/07)

Two weeks after purchasing the set the ballast went on the set. I had to wait two weeks for a replacement. At that time, I was told to purchase an extended warranty (500) because parts like the bulb is expensive but is to last 10,000 Hrs. I paid 4000. for the set at that time 2004. Two years later the bulb did go when I called the service guy he tells me the bulb is not covered buy the extended warranty. I paid 475. for a new bulb.

Tiffany of Albuquerque, NM April 22, 2007

Tiffany of Albuquerque NM (04/22/07)

I purchased a 37-inch Insignia TV and 2 days after the one year anniversary it went dead. No picture sound or anything. I watch TV probably 1-2 hours a day. Many calls to get help and guidance for this worthless TV and nothing. They said that since it was out of it's warranty they would do nothing. I could either take it to a shop or throw it out. It was out of there hands. A 1600 dollar TV should not go out just like that. I will never spend another dollar in their store again.

Sandra of Chestertown, MD April 10, 2007

Sandra of Chestertown MD (04/10/07)

I have a 50 HP plasma TV less than 1 year old, it stopped working completely 3 weeks ago. I was given a name of Advanced Video in Baltimore for repair. I have not yet received a phone call from this company and they will not return my phone calls. I called the customer service number at least 12 times and have been left on hold for long periods of time. Finally on April 6 they said they would get me a name for a new service company, they did not get me this name until April 9 after I called Best Buys Corp. office. Today is the 10th and I still have not heard from a service person.

Gina of Mandan, ND March 12, 2006

Gina of Mandan ND (03/12/06)
I have been looking to buy an HDTV 42 inches or bigger, plasma. I found one today in their sales flyer, it was a Samsung 42 inch plasma, on sale for 2999.00. Since I am a rewards card member I received a special 12% off discount for this weekend only. I thought okay, that is a pretty good deal. However once I was reviewing the paper, I noticed that Sears has the exact same tv on sale for 2299.00.

Therefore, I called Best Buy and asked if I could price match with Sears and use my rewards card discount. I spoke with a lady named Hillary and was told yes, then she also asked another lady named Jess, who said yes also, but only if Sears had the television in stock. I said okay and then called Sears to see if they had it in stock, they said they had one left. I am sick, I have the flu but I thought this is too good of a deal to pass up. So I called Best Buy back and spoke to a gentleman named Jordan. I told Jordan that they have one left at Sears and I have my rewards card membership discount card.

He said I could use them both, I said "Are you sure" and he then said Yes.

Therefore I got out of bed and drove 10 miles to Best Buy. I give the flyers to the salesman and he says sure, and then calls for Keith M, who is the manager in Electronics to finish the price match. Keith says "Absoloutely not". I said "Why not??", he said "Because I wouldn't be making any money on it if I gave it to you at that price, I can't even buy it at that price"

I told him, that isn't the point, I was told by three different members of your sales team today that you would honor both. He said they were wrong. I continued saying "But that is not my fault, I got out of bed, and drove down here" I called twice just to make sure... He said "I am not giving it to you at that price and that's final." I said, you don't stand behind what your employees tell your consumers, and he said not when they are wrong. I was then so angry and asked to speak to the manager, I was told General Manager was out but I could speak to another one. I said fine. So up walks Jason, whom tells me right away that whatever Keith says goes, he says thats crazy to even think you could price match plus get the sale price!

I can't believe it, they act like I am nuts! I then just leave. I did ask for the customer service number I could contact with my complaint and they told me it was pointless, and turned around and just walked away. What poor customer service! I bet I spent 5000 bucks there just last year. I am getting ready to build a house and was going to drop another 10000 there probably but after this no way, and I will tell everyone I know to not go there and how they acted and what level of customer service they give.

Grace of Bakersfield, CA March 9, 2006

Grace of Bakersfield CA (03/09/06)
I bought a Sony T.V. July 8,2005. I had to have it repaired 3 days later. Again in Nov, 2005 and again in Jan 2006. The last time they refused to repair it, they said it need replaced. At time of purchase I bought Best Buy performance plan for 4 years. I have repeatly asked them to replace the T.V. and they say no. They give many reasons varing from day to day including they say it is Sony's problem contact them.When I contact Sony they send me back to Best Buy because of the performance plan.I just want them to replace the T.V. I gave 2,250. for this T.V.

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