Best Buy - TVs

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June McLaughlin of Norman, OK May 2, 2009

I bought a TV, (Insignia NS-LCD26A LCD) Dec. 17, 2007 at Best Buy and the serge protector that they recommended at the time. A Sanus Elements WLM201-B1. Several days ago I turned on my 'new' TV and it went "pop," and never came on and still won't no matter what. Best Buy basically says gee, too bad, out of warranty, you're just out the 462.?? (the receipt is very hard to read) that you spent. They also said it was too bad I didn't buy the "monster" serge protector because it might have had some warranty. I am not aware of any 'injury' to the TV.

The damage is that I have to spend more money if I want a 2nd TV. The irony is that I resurrected the 10+ yr old RCA that the new one replaced. It's picture tube is weak and it's not HDL ready, but it still works.

mark of canterbury, CT April 29, 2009

best buy ordered parts 50in hp plasma 2 boards. still dont work. they say have to order 3 more boards. have to wait. who no how long when they get done. they was better off just replace and i have 4yr warranty. dont get it. never buy from them again. trust me

Mary of Holiday, FL April 25, 2009

purchased a Samsung home theater system in June 2008. Bought the Best Buy warranty for and extra 60. 2nd day of use, the main unit would not power on. Took in to store and it was sent out to their geek repair center. gone for 6 weeks. Set up again watched a movie (works great when it works) then later that evening turned on again to watch another movie. no power again. Back to the store for another ship out for repair. another 6 weeks. Now it is October and once again after being on for maybe 30 minutes, power is gone.

Now totally fed up with best buys attempts to fix (they require 4 repairs before a swap will be offered) I decide to deal with Samsung directly and send it to their New Jersey repair center. Get it back in Feb 2009. Buy a super duper Power Surge proctector on the advice of local electronics repair service in our area. Set the unit up 4 days ago, and finally had time to sit down today to see a movie. No power. Checked all the equipment plug, etc. Called Best Buy again clearly sounding my total frustration with their company and practices. I have been a manager in retail for 15 yrs, and my store would NEVER GIVE CUSTOMER SERVICE LIKE THIS and expect to survive.Its almost like they are trying to go out of business. I now know I will never shop their stores again, and will always make sure I understand the fine print of a repair warranty. Our total time out with this produce has been 18 weeks, with part of the time added just because we were afraid to turn it on untill we added more protection.

Mark of Canterbury, CT April 22, 2009

bought a 50 hp plasma hd tv bestbuy tv. sent tech out. he says it might be these 2 boards he has to order but it might not be problem. tv not even 2yrs old and i took 5yr warranty. have to wait for 2weeks from them to see what their going to do. ripoff. upset customer

Gregg of Cente Moriches, NY April 11, 2009

Gregg of Cente Moriches NY (04/11/09)
Update to our 11/08 plasma complaint. To our satisfaction Best Buy has resolved our complaint.

Mike of Long Beach, CA April 6, 2009

Mike of Long Beach CA (04/06/09)
I bought u dv20006 20 inch tv with a built in dvd player. At the time 0f purchase the salesman assured me that the unit was ready for the digital tv conversion. he showed me how all I had to do was connect the flat window mount flat antenna and the unit would be ready to go. Several months later I noticed this information was false and my unit was not capable of doing what I had been promised it would at the time of purchase. I would HAVE never bought a tv knowing that it was not capable of doing what I wanted it to.

I feel mislead by audiovox for the way they labled the tv. I have contacted them and they told me they could do nothing and I should get a coupon then purchase the box that will be needed. What a scam how could they do this? As a disabled honerably discharged vetran on a limited income I dought I will ever be able to afford another tv.

Linda of Vidor, TX February 26, 2009

Linda of Vidor TX (02/26/09)
I bought a 60 Sony Tv in 2006 and paid 4500 not counting 2300 extra for warranty and extra's. The TV will not last a yr without some knid of service. They have been out 4 times and I haven't had the TV 3 yrs. Was told that Best Buy knew there was defects in these Tv's, but sold them anyway. Now I have a lemon and no one cares, Best Buy the warranty dept or Sony!! I will never buy anything from Best Buy or Sony again, and I will tell everyone I know that they sell defected products, and could care less about their service! Also I'm going to write a letter to the newpaper so all can read about their service and defected products!!

When you pay for something and it doesn't even work a year, the store should be held responsible for the product. From what I have read about Best Buy, there should be some kind of class action filed against them!

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