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John of Prescott WI (05/19/08)
My Bose radio went on the blink due to a power surge. The power supply fuse was blown. This fuse is not user serviceable. I called Bose and was informed that I could send them the radio and they would fix it for a flat rate of $99.00 I am sure the fuse costs about .03 cents. The young man at Bose customer service, and I use the term lightly, told me that the only option was to pay $99 to replace the fuse or upgrade to a different model for from anywhere from $250 to $499. Not much of an option and not much of Customer Service. I feel trapped by this company. There is no cheap or even reasonable way out of this situation except to give them lots more money.
Frustration and loss of use from this very expensive radio which is of course out of warranty date.
Annette of Pekin IL (01/13/08)
Headphone came out of the package with the wire severed. Bose at this time refuses to replace the set.
$150.00 headphone. American TV and Electronics has offered $50 off another pair.
Luis of San Juan OTHER (12/29/07)
After spending around $40,000 in equipment, nothing works. The DVD does not play any movies, the remotes do not work across the rooms, the stored music skips and jumps within songs, every 3 to 4 weeks the system has to be turned off completely and restarted as it freezes.
I am really upset as I was ripped off.
John of Denver CO (12/17/07)
I have a Bose Quiet Comfort 2 Headset, one month out of warranty. A small plastic ring that holds the ear pad on, broke and no longer holds the thing together. I called and was told my only option was to exchange the entire headset for a new one for $100. They said replacement parts are not available. This little plastic piece cannot be worth 25 cents. So they want $100 for a 25-cent part. This was a rather expensive headset. Boy did I get ripped off.
I now own a rather expensive paperweight.
Rodney of Amarillo TX (03/30/07)
I bought a set of Triport headphones from Bose. The quality performance of the product is/was excellent. My cat chewed the wires and the headphones will no longer work. I tried contacting Bose but could not wait any longer after 15 minutes on hold. I called again a few days later and got through in only 10 minutes. The only remedy Bose could offer was for me to send the headphones to them and they would send me a new set for only $50.00. They will not repair the chewed wire. My remedy is to not deal with Bose anymore due to their lousy customer service and ridiculous solution for what should be a $5.00 repair.
1. 2 phone calls, 25 minutes wait time
2. Now have a $150.00 cat toy
Lee of Jerusalem Israel (08/21/06)
Beware Bose' demonstrations.
I purchased the Lifestyle speaker system which they presented as practiacally speakerless. In one demonstration the base (subwoofer) unit was hidden under an endtable and exposed only momentarily. In another Bose store the base was built into the wall and actually protruded into another room! The specs on this unit reads: 23.3 W x 7.5 D x 14.0 H. But in reality it is 23.3 deep and must protrude out into the room far more than most ordinary speakers. So they demonstrate something that appears tiny and deliver one of the most obtrusive speakers on the market. The main unit, a 6 CD changer, operates noisily and breaks down often, a fact recognized by their repair people. Sell the sizzle, not the steak.
$3,000 spent on absolute dissatisfaction.
Carol of Madison WI (04/07/06)
I decided to take the plunge in December 2003 to purchase a $499 premium gift (with an unexpected bonus check I received) for my husband as a Christmas present - a Bose Wave Radio/CD. Our 15-yr old clock radio we had gotten for FREE from our bank had just died. We enjoyed the Bose Wave product for 25 months until ... this past Tuesday it just quit. I contacted Bose and was reminded that the product had a 1 year warranty and that on occasion electrical products can fail. My options were to: 1) spend $316 purchasing a different product 2)have an authorized service center repair it (the closest is a 3-hr. drive) or 3)pay to ship it to them PLUS pay $150 for the repair. I e-mailed them back to describe my frustration in purchasing an expensive product that I expected to have a MUCH longer life time and was lectured that as a consumer I should inform myself about product warranties when I make purchases, understand that electrical products include many different components that can fail, and consider the future use of a surge protector (although that wouldn't guarantee failure of their products and they can't endorse any particular brand of surge protector.
Marsha of Gulfport MS (12/16/05)
i purchased the 321 home entertainment center on 11/30/05.the cost was 1,282.93.i auth.a check payment over the phone.after checking the status of my order on line it continued to be in the pending status.i called to inquire and was given another order #.as a result my cking acct was debited twice for the same amount.with oustanding checks wriiten based on that money in my acct.needless to say they failed.i have talked repeatedly to mr goodwin and was first told it would take 21/2 weeks to get my money refunded.not satisfied with that(it only took them less than 2 days to take it twice) i called back to and spoke again to me goodwin and was told it would be expedited.to date thee money hasn't been refunded,i've called telecheck anly to be met with a rude customer service representative that i finally hung up on.i've gone to the bank and gotten a printout of the transactions and faxed them to telecheck.why am i having to do all the work to get my money back? i ams so angry and frustrated i just need someone to be on my side in this matter.can someone help me with this?
my checking account depleted and prior business transaction failed.an nsf status that should not have occurred.
John of Fairbanks AK (11/07/05)
Product: Quiet Comfort 2 Noise Canceling Headset.
Problem: Small loss - large cost. I lost the small, plastic battery cover for my headsets. I called Bose to order a replacement battery cover.
By phone and followup email, Bose insists the battery cover is not available separately. My only recourse would be to authorize a $100 repair order and ship the headsets back to Bose for repair. I find this policy to be ridiculous.
C. of Gaithersburg MD (08/03/05)
On Tuesday, I placed an order for a $500 item as a gift for an event Friday of that same week. Bose guaranteed delivery by Friday. 1) As of Friday morning, Bose confirmed that they hadn't even shipped the item. 2) I requested and they confirmed the order would be cancelled. 3) They assured me that a credit would be applied to my AmEx account the following Monday.
One week after the item was originally ordered, the item arrived on my doorstep.
Shopping with Bose On-line was an effort in futility. They were very inept. They didn't follow through on anything they stated: 1) Not only was the item not delivered by the date needed, it hadn't even shipped; 2) they failed to cancel the order even after a verbal confirmation; 3) the credit to my AmEx card was not issued and will not be issued until the item I received is returned. To top it off, in order to process the return, I have to take the item to a FedEx store or wait at home for a 7 hour window for FedEx to pick it up.
PLEASE NOTE: I do not want any follow up to this complaint. I just want to make other possible Bose On-line shoppers aware of the inefficiency I experienced.
Michael of Roseville CA (04/22/03)
I had purchase a Bose Lifestyles 35 Home system and upon doing so I was given a cupon for a free or upgrade wave radio system of my choice and as of date Bose systems and Mike Crall are refusing to hold up to there deal.
I bought an system knowing that I could get the wave radio and they will not allow me.
John of Fairbanks, AK (11/7/05)
Product: Quiet Comfort 2 Noise Canceling Headset.
Problem: Small loss - large cost.
I lost the small, plastic battery cover for my headsets. I called Bose to order a replacement battery cover. Bose insists the battery cover is not available separately. My only recourse is to authorize a $100 repair order and ship the headsets back to Bose for "repair".
I find this policy to be ridiculous.
"C" of Gaithersburg MD (8/3/05):
On Tuesday, I placed an order for a $500 item as a gift for an event Friday of that same week. Bose guaranteed delivery by Friday.
1) As of Friday morning, Bose confirmed that they hadn't even shipped the item.
2) I requested and they confirmed the order would be cancelled.
3) They assured me that a credit would be applied to my AmEx account the following Monday. One week after the item was originally ordered, the item arrived on my doorstep.
Shopping with Bose online was an effort in futility. They were very inept. They didn't follow through on anything they stated:
1) Not only was the item not delivered by the date needed, it hadn't even shipped;
2) they failed to cancel the order even after a verbal confirmation;
3) the credit to my AmEx card was not issued and will not be issued until the item I received is returned.
To top it off, in order to process the return, I have to take the item to a FedEx store or wait at home for a 7 hour window for FedEx to pick it up.
Michael of Roseville CA (4/22/03):
I had purchased a Bose Lifestyles 35 Home system and upon doing so I was given a coupon for a free or upgrade Wave radio system of my choice and as of this date Bose systems are refusing to hold up to their deal.
I bought a system knowing that I could get the Wave radio and they will not allow me.
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