Complain about a product or service

Bose

Garry of Hedgesville, WV June 23, 2009

BOSE QC2 quiet comfort 2 headphones. The plastic on both sides above the ear piece cracks and breaks even with light use. Search the internet - a lot of people have had this very problem which is a product defect in my opinion. Complaint to BBB didn't help. BOSE offered to "upgrade" for another 50, but they would not entertain fixing the 300 QC2 headphones... I highly recommend that everyone NOT buy anything from BOSE. They do not stand behind their so called "quality" product. Paying more for a BOSE product because you think your getting a superior product is STUPID!

R of BAY PINES , FL May 8, 2009

Copy of review left 08MAY09 at Amazon.com regarding the Bose Wave optional Multi-CD Changer.

My experience is identical to the other three folks regarding the failure of the Bose Wave Multi CD Changer failing within a couple of years of VERY MINIMAL use. In the context of the original price for the unit, 75 plus the 15 UPS shipping fee seemed okay, but; in the context of REALITY it is fairly absurd to think the unit is apparently prone to this obviously design related failure. There are other sites with similar stories, ALL regarding this unit and the identical problem.

HELLO BOSE, wake up and take note. The fact that there are so many identical reports regarding this very same piece of equipment is a little curious.

James of Milpitas, CA February 6, 2009

James of Milpitas CA (02/06/09)
The plastic that encases the wires and metal extension is broken and cracked in many areas. Obviously a design defect. It cannot support the stress of normal use. My headset is 4 years old and hardly used over the last 2+ years. My only recourse is to wrap and epoxy it to hopefully prevent total failure. When I'm on a plane and someone inquires about my broken Bose headset I'll make sure that's the last time Bose is thought of in a good light!

Patricia of Detroit, MI February 5, 2009

Patricia of Detroit MI (02/05/09)
In 2008, I elected to purchase Bose radio and CD changer. I was required to pay 123.15 and 38.24 a month for 12 months. During the process, I lost my Debit Card. After reporting it lost and recieving a new one, I called Bose immediately and made the scheduled payment which put my account back on time. Several months passed and I contacted Bose in November of 2008 because I wanted to purchase their Surround Sound System so I asked when would my payments end. The representitive stated my last payment would be in December of 2008. By the end of that year, I closed out the Bose account.

In Febuary of 2009, I received a statement from my bank showing Bose debting my account for an additional payment causing. When I contacted Bose concerning this issue, they stated the were justified in taking the money from my account because that was my final payment. I responded, your employee confirmed in November of 2008 my last payment would be in December of 2008. The Bose Supervisor appologized for the mis-imformation , but offered nothing else. In my opinion, if the service representitive made a mistake in calculating the last payment, I should have been sent some kind of notice. I will never purchase a Bose product again and I will repeat this story to whom ever will listen. Trust me, Bose will lose a lot more than 38.24.

Their low-life actions caused an over-draft in my checking account. I am a senior citizen, trying to live on a fixed income, therefore, in my opinion, Bose have resorted to robbing the seniors.

Greg of Uintah, UT January 15, 2009

Greg of Uintah UT (01/15/09)
I have a set of Bose Quiet Comfort 2 QC2 headphones that I have owened for approximately 3 years. The plastic pieces above the ear cups are all cracked. Four pieces in all are cracked. The headphones are still useable but the cracked plastic pieces often snag my hair which is painful and irritating. I use these headphones regularly, on long flights and around the house, however, they are never abused in any way. They are stored when not in use in the the original protective case. I contacted Bose for repair or replacement costs for the broken plastic pieces. I was told these are not repairable or replaceable items and my only option was to spend 100 for a replacement pair of QC2's or 150 for a pair of QC3's. This is an absurd policy when the replacement parts that I need can't be very expensive. Very poor customer service in my opinion. I own several pieces of Bose equipment, but I will most likely NOT purchase from them again.

Deanna of Newport, OR December 17, 2008

Deanna of Newport OR (12/17/08)
Bose complete high end surround sound system was acquired in downtown Portland, OR store and professionally installed in our home by Bose agents in July. Our digital flat screen TV seems unable to shake hands for more than 2-7 days, even after 3 service calls. Bose thinks the Dell TV unit, which works fine as a TV absent Bose, is at fault. No one asked what TV unit we would run when it bought the 6,000+ Bose system. Sound is amazing, even with TV. However, the impossible visual flashing on the TV completely ruins use for DVDs or TV use. Bose has at least a dozen reasons why they share no blame...but did admit from the Boston tech center that others had the same complaint. Upshot: BE PREPARED TO TAKE IT BACK RIGHT AWAY IF IT DOESN'T FUNCTION AS PROMISED WITH TV/DVD/CDs. We're still under warranty but can get no reasonable fix but replace TV it appears.

Replace the 42 digital TV with one that might be compatible with BOSE. What's that cost? Probably 800-1,800. Cost of continuing aggravation: PRICELESS!

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