Complain about a product or service

Bose

Barbara of Coconut Grove, FL December 16, 2008

Barbara of Coconut Grove FL (12/16/08)
BOSE WAVE MUSIC SYSTEM I ordered the Bose Wave Music System with multichager CE by telephone and it is cheap and doesn't live up the advertising. The CD changer doesn't look like it would last a month and the sound is really poor. I called Bose to explain the type of room I had and the type of music I listen to I was assured it would sound perfect.

When I called Bose to send it back because it didn't live up to the advertising they told me I had to pay for the shipping. This is a rather large sum. So anyone who wants to buy from Bose direct BEWARE!!! The sales people are not genuine and the return shipping is very expensive.

I won't be buying any more Bose products.

Jeff of Chicago, IL November 18, 2008

Jeff of Chicago IL (11/18/08)
I contacted Bose about my Quiet Comfort 2 headphones because they suddenly broke at the joint above the left earpiece. I purchased these in June of 07 so they are over a year old and not under warranty. The customer rep told me my options were to replace the headphones for a discount purchase of 100 for the QC2 set or to spend 150 for the QC3 set. I really just wanted to get the headphones repaired and was willing to pay for it, though I would think they would hold up better for 350.00 purchase price.

I don't know if I will send them back only to get another pair that will only last about 2 years. I do use them daily, however, I keep them in the case Bose provided when not in use and carry them to work in my brief case. It seems like a defective design. I'm offended that the rep lied to me when I asked if this is a typical problem. In fact, it appears to be the case when I look at other people's experiences on the blogs - same defective part and same level of care. It seems like a good class action case to me.

I have to spend another 100 for headphones that will likely break within 2 years, no matter how carefully I take care of them. This makes my purchae 450.

Michael of Columbia Falls, MT September 13, 2008

Michael of Columbia Falls MT (09/13/08)
My bose home stero cost 1100. I lost the remote for the system. I called, after I prepared myself for the advent of not being able to purchase a new one or it cost me 50. Turns out that even though this item was no longer under warranty, they promised to send me a new remote control within a 10 day period. Three days later I had that item in my hot little hands. I'd buy another Bose and have.

Martha of Golden, CO September 9, 2008

Martha of Golden CO (09/09/08)
My dream of comfort was to have my CD's lull me to sleep each nite. In Jan of 2005, I spent nearly 1,500 to purchase a Bose 4-CD changer which failed before the warranty was up. The replacement changer was worse. When it failed, 4 of my CD's were locked in the machine. In desperation, I switched to music on the FM radio which also failed.

I'm 83 years old and had to lug this heavy machine through a large mall to the Bose store closest to me. I talked to the manager who said, I can't help you. Take this card, call the number, and request a shipping box. So I have to ship this lemon somewhere to get my CD's back, all to the tune of 150.00. No local Bose store deals with even minor problems. How to keep a stisfied customer! Lesson learned: Don't Buy Bose.

John of Prescott, WI May 19, 2008

John of Prescott WI (05/19/08)
My Bose radio went on the blink due to a power surge. The power supply fuse was blown. This fuse is not user serviceable. I called Bose and was informed that I could send them the radio and they would fix it for a flat rate of 99.00 I am sure the fuse costs about .03 cents. The young man at Bose customer service, and I use the term lightly, told me that the only option was to pay 99 to replace the fuse or upgrade to a different model for from anywhere from 250 to 499. Not much of an option and not much of Customer Service. I feel trapped by this company. There is no cheap or even reasonable way out of this situation except to give them lots more money.

Frustration and loss of use from this very expensive radio which is of course out of warranty date.

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