Gamestop Reviews

To Whom It May Concern, I know this email may not reach anyone who truly cares about what happened to me on 5/23/2026 between approximately 2:47 PM and 3:30 PM at your Kirkwood Highway location in Delaware, but I am writing it anyway because of how poorly I was treated. On that day, I purchased two games: Mario Brothers and a WWE game. Unfortunately, I did not realize at the time of purchase that the WWE game was made for the Nintendo Switch 2, which is not the console my son owns. As soon as my son and I left the store and noticed the mistake, I immediately returned to the store to see if I could exchange or return the game. That is when I interacted with a manager or supervisor named Mike or Michael.

I just want to say I went to GameStop in Citrus Park mall. I called. My PS5 was overheating. They said they would take care of it. I went in the store. The store associate then began to bash me because I have issues of overheating PlayStation in front of customer and employees. I forgot my debit card. I had to go back the next day. They then told me they would not be doing the return and I would be no longer accepted in their store after today. Yesterday I was fine but today I was not. I ask for her name and she refused to give to me stating she not allowed to give to me even after I was going to call corporate office and file a complaint. This is second time this store has discriminate against me. This is unacceptable.

The customer service for GameStop is absolutely horrid, I wish I could give 0 stars. Placed an order on April 28th, now in mid May 15th still half of it missing, still no answers after many calls, been yelled at by a representative. 2 days ago I cancelled the order for what was missing, today I get charged. I am told it's a refund when clearly GameStop shows as the transaction with -$50. I explained "no this means money was taken". They finally understand. No answer why I was even charged when I cancelled 2 days prior. Please close down the rest of these stores already. They are crooks. I've bought preowned items in store that were broken when I got home to have nothing done. I've also known people that have had bugs come out of preowned consoles from there.

My daughter and son in law ordered a switch for me for Christmas, and also a game for a friend. The game came, the switch never arrived. Gamestop states that it was delivered to the correct address. The picture from the delivery is not my daughter/ son in law's home, not the same place the game was delivered, it is obvious. Yet, Jamestown is unwilling to make this issue right. My daughter/ son in law are deaf and have had issues getting the right department/person, have been hung ip on, and disrespected. Gamestop does not help customers when there is an issue.

6 weeks ago, I purchased a PS5. The same day, I was notified by GameStop that they were out of the PS5, and the order was canceled. I then bought the game from Amazon, got it within a couple of days, no issues. 6 weeks later, GameStop has charged my credit card 3 times for this stupid PS5, despite canceling the order themselves, and I still haven't received a PS5 from GameStop. emails, phone calls, nothing gets through to these incompetents; they keep banging my card, I get the charge taken off, they do it again. Really awful, just a complete dog shit of a company.

Ordered a new PS5 for my son, and upon its arrival, it looked as if it was packaged by a 5 year old. The seal on the box was cut open and wrapping was very poorly wrapped for being "NEW ". I contacted the "help desk" and that was a waste of time. After 3 weeks of emails of either unanswered or answered 3 to 4 days after mine were sent, they only offered one solution, which was not acceptable. Being how long it took them to answer emails. I gave them a couple options, which I believed to be fair, but in their corporate thinking, it wasn't fair to them. Being it was their fault to start with, the options should favor the customer, since the customer is paying the money. So, canceled our pro membership and will no longer deal or buy anything from them again. My son and I have been dealing with Gamestop for about 20 years, to bad to see them go down the toilet, no wonder the stores are closing up left and right.

Mine goal was to purchase a collectible that said in-store pick up. Went in-stock to purchase and was told it wasn't for sale it was someone's pre-order. It's called bait and switch, the bait is to make you think you could pick something up in store! Once you go in store they try switch it up tricking you to buy something else. It's 100% false advertisement. What if you purchase it and you're unable to get your money back which is GameStop's goal! I pre-ordered something a few years ago and then they ran off with my $40 closed the GameStop location and never gave me back, or my money or called me, and they probably erased the order out of their GameStop system so they stole 40 bucks from me!

Online orders are not recommended unless you want to wait a week on a game. The delivery process is very slow and no communication for the 6.99. You have to pay for it.

I see why they are going out of business. I purchased a $541 item on the 3/17 and have called 3 times with the same answer of, "We are going to escalate this. It should take up to 72 hrs." I wait past 72 hrs and get the same broken English speaker reading out of a manual say, "I sorry. I can escalate this" while I still have not received an email on the status of my order. They have gladly taken my money and not providing and service except lip service. What a joke. I really use to enjoy this place but this is just called theft. Taking money while not providing services.

Went to Gamestop 2 hours after they opened to get a promo card that released on that day! They only got 50 of these cards and they apparently ran out 15 minutes after opening! How do they only get 50 of these? Pretty horrible that they get such a small amount of promo cards. Their pokemon cards are crazy overpriced! Way above MSRP!! It's a scam!

My son couldn’t wait for a video game that was just coming out. GameStop promised same day delivery. We did not receive the video game that day. We did not receive the video game the next day. Gamestop told me that the order was automatically canceled when they couldn’t deliver same day. I did not receive any notifications from Gamestop and still have not. If I didn’t call customer service I would not know it was canceled. Now the game is sold out everywhere.

I’m honestly beyond frustrated with my experience at GameStop. I bought a PS5 controller specifically because an employee (Zack) told me, with complete confidence, that it would definitely work on PC—no question about it. That was the entire reason I spent the money. I get home, plug it in, download the PlayStation software, follow every setup step I can find, and waste a ton of time trying to make it work. Nothing. It does not work the way I was told it would. I even went as far as looking up guides and troubleshooting—still nothing. So I go back expecting some kind of help or solution, and instead I get told by another employee (Maggie) that I’m basically stuck with it.

I placed my order for same day delivery. My card was charged immediately and delivery guaranteed by 8 pm. Turns out it was an Uber delivery and was cancelled. I called GameStop to see if we could reschedule delivery or I could pick it up, and was told no - the order was now cancelled. Nothing I could do. I was told by customer service that I would wait 7-10 days for my refund on the card I used for the merchandise that I never received. Horrible company - horrible customer service. I am unable to not recommend it on this site either.

I purchased some NHL cards from the GameStop website. When tracking the order, it went from Tennessee to my home town. Then it just stopped at the sorting center. Then disappeared. I called the post office and they said the package is lost. So I requested a replacement from GameStop. They agreed but told me to wait so can investigate. AFTER A MONTH they finally said, "Ok, we will send a replacement." 2 weeks go by and nothing was sent, not even an email with tracking info. I call back. They tell me, "Sorry, give us another week." Nothing AGAIN. So now I have had enough and requested a refund. Now I have to wait another 10 business days. I’m not holding my breath. I will never order from GameStop ever again.

GameStop has repeatedly made errors that have resulted in financial loss for me. For example, I renewed my GameStop Pro membership through an employee, yet GameStop claims that I never renewed it and refuses to reinstate my previous membership. They did mention, however, that I could start a new membership, but all the points and funds I have accumulated over the past 15-20 years would be forfeited. In my view, they are responsible for the mistake and should correct it. Since they are unwilling to do so, I consider this to be a form of theft. The money in my account was earned through consistent payments for their membership, and they are deliberately withholding it from me.

I've ordered from Gamestop online once before, was a few years ago, no issues. Ordered again this yr, really bad experience.... Sent me a defective ps3 system, I contacted them within their return policy timeline. After 9 emails, back and forth, they finally sent me a return label. After waiting over 2 weeks for a refund, I contacted them again, only to find out they had sent me a replacement console!!!!

Ordered 2 Nintendo Switches for my 2 sons on Christmas but only received one. After a month and a half they are sending the replacement. No sorry or compensation for my wasted time. Horrible service and will never order from again.

Make sure you get what you came for. They tried to do a switchy roo on me. I thought it was weird they took so long to find my game. I was buying a sequel to a loved game and they gave me the first one because they couldn't find the one I wanted and let me walk out the door with no mention until I turned around and said this was not the game I paid for. They said, "Yeah we don't have the one you want. Sorry." Lmao yet still kinda pissed they just wouldn't just tell me that before leaving. They thought I must of been too dumb to know any better. Just talking about it pisses me off.

I ordered an Xbox with a disc drive from GameStop for my son’s Christmas gift. What arrived was an all-digital Xbox, in very banged-up condition, despite being listed as “very good.” On Christmas morning, my son couldn’t play the disc games Santa brought him. It was heartbreaking and completely avoidable. I contacted GameStop on 12/26 and was told I must ship the Xbox back before they would send the correct one, and that I could not exchange it in a physical store because online and retail are “not connected.”

For my birthday I ordered a Xbox online just for it to arrive late and cracked and damaged. The disk won't open. Can't play any of my games, it's heartbreaking I really thought this would be a good gift.

I bought a PlayStation 5 gift card on December 23, 2025. The card didn't work, so I took it back to the store today, December 27, 2025, and they say they won't take responsibility. I will complain as much as possible until they give me my money back. It's not fair; I'm entrusting my money to a store that gives me a purchase receipt that proves my payment, and I'm paying for a product that is supposed to work. So, where is the guarantee and value for their customers? How can I trust a store that refuses to take responsibility for my money when they don't even know the defective products they're selling to customers? I will continue to complain and call every office until I get my money back. It's not fair that I bought a Christmas present for my son, and now they're simply ignoring my problem. Never buy anything from there!

Purchased item on GameStop.com to be picked up in store. Order was cancelled due because unable to fulfill. I verified the item was in stock in specific store the day prior to purchase, the day of the purchase, and the day after order was cancelled. GameStop would not allow me to apply the purchase to the order and cancelled it altogether. Also paid with Affirm so tied my down payment funds for an additional 10 business days, and I don’t have my item that was supposed to be a Christmas gift. No accountability or compensation for their error. I feel like I got robbed.

Finally, over a week later I get a email denying my replacement. None of the reps I talked to mentioned that this was even a possibility. All lead me to believe they would take care of this mistake.

I received my package on 12/2 and 2/ 3 Battle 6 games I paid for were in the box. I reached out to GameStop that day and they said they would investigate this and would get back to me within 3-5 business days. After many attempts by phone and email, this is the response I got from them 15 days later.

Will never shop at GameStop again. Went in to get a Switch 2, they were advertised online for $449. When I asked the guy at the counter what the prices were he told me $550, I asked about the advertised one on the website and he said we have them I asked how much it would be out the door and again he said $550, I asked why there would be $100 tax and was told because it's a Nintendo product. At that time I said, "Have a good day," went to Walmart and got the same one for $480 out the door. Seems like he was making money on the deal.

Went to my local Gamestop. Took my defective controller and asked to get it swapped. I told them I had warranty and they advised that there was no warranty. I ended buying 2 more controllers. Went home and found the original receipt showing I had warranty. Having a busy week I didn't have time to go back to the store. I ended going back later the same week. I explained what happened and the issue was ignored. They refunded me one controller plus the warranty. I told them that they should swap the other controller because I did have warranty. The reason was that they couldn't anymore because the original controller was shipped. They ended giving a refund on the original warranty but gave it to me a store credit. So because they messed up I had to buy another controller with a new warranty.

Hello, tonight around 8:15 I purchased Mario and Luigi Brothership after I learned about a sale so I stopped in my local GameStop at 735 Upper Glen Street in Queensbury NY. There when making my purchase with my son I was appalled by how I was treated. I won't be going back to GameStop after my son saw me treated that poorly. I was treated very rudely by the staff.

Manager sold us the wrong cards for our grandson. Would not refund the money. The manager was very eager to see the picture of what our grandson wanted but also very eager to sell us the wrong cards. The no return policy is not posted in store, on the receipt, or explained before purchase. Terrible customer service

I recently purchased a new PS5 online with GameStop. I have had a very terrible experience. First the estimated delivery was 1 to 3 days. When it didn't arrive and the tracking showed it hadn't left the store the first thing I did was call the store that it was supposed to ship from to see what the hold up was and I was told that they had no way to look up my order in the system at all and that I should call USPS well I had already checked with USPS and they informed me that they had not received it. I then call customer service who can see that I've placed the order but have no idea where it is and that it was estimated as 3 to 5 days instead of the original estimate and the only solutions I was offered was to wait for it or a refund.

I went into my local New Port Richey, FL location in hopes to trade 2 iPads in for store credit. They did not accept either although on the website it showed they would. I asked if they could order the PS4 for me in store and they told me they don’t have access to online stock, but assured me GameStop had immaculate condition resell pre-owned items and to trust the process. I went home, ordered a pre owned gold PS4 with a gold controller as advertised/described. Website said shipping 1-3days, which meant they would ship it in 1-3 days not me receiving it in that time. *Sidenote: As I was waiting on my order I saw they decreased the price by $25 so I called customer service to ask them to honor that price. They refused. I told them I’ll order at that price and return the 1st one once received. After that call the PS4 showed available but not able to ship, then was no longer showing as a product at all. I feel it was blocked from my access.

So I have been going to my local Gamestop for Pokémon drops, waiting hours prior to store opening... didn't like it- but I did it. I didn't mind the limits, that great from a collector standpoint... try and fight the resellers. But now GameStop is nothing more than a stupid reseller. They charged $70 over retail on my Pokémon box today!!!!! You can get them for $10 less off of Stock X!!! This is ridiculous, you are supposed to be a store for the customers to enjoy buying items from.... now I refuse to go back for any Pokemon or Lorcana, and I'm the type to buy whatever cards they let me when it comes to Pokémon. This is pure garbage, if you feel the need to charge over MSRP... then up to $10 extra is cool... you charged near double over MSRP. RIDICULOUS.

Order a game online & it never came, ok cool? I’ll call customer service, majority of them are rude, talk over you, and to be honest don’t really comprehend. Took 3-4 calls each time each time to get a decent rep, on top of that you can barely understand any them. They give me the run around for a complete WEEK telling me “it’s processing". Keep in mind was only supposed to take 3 days to process (which what I was told in the batch of mixes answers from all idk how many people). Here it is almost 2 weeks later still haven’t heard or even gotten a email like I was told. They never reached out to me. I have to keep calling myself or I will not get an update. I will NEVER shop GameStop again & I wish we all would do the same. It’s time for them to go out of business.

30 yr plus Gamestop customer no longer! My story is long and no one will want to read this so I'll try to shorten. So I ordered a graded Pokemon Wailord psa 10 card about a month ago. Let's just say it never came and they couldn't give me a reason. It was on their website, I ordered it but they said it was back ordered after 3 weeks but they had others listed on their website. After much back and forth I just cancelled and got my money back. Fast forward to 7 days ago, same card PSA 10 but now it was $40 more. I decided to try again and ordered card and paid more. This time it immediately went to packaged and shipped. Here I am today, still no card after it was promised delivery by 3 days ago. I emailed 2 times, no response? I created a report through their website, took all day for a response finally. They said it was stuck in shipping and possibly lost in transit but the USPS tracking said they never received it? What is going on here?

Customer service cancelled my service/replacement warranty when I called inquiring about my replacement console! Then they refused to reactivate it because it had been cancelled. Representative told me to take the replacement to a store and get a warranty there, well they don’t do that. Joke was on me. Then they refused to take the console for a return because it was out of the “days” If my warranty wasn’t cancelled without my permission or if I could get a warranty on the new console or just take the console back - it’s still in the original box and hasn’t been unpacked. Nope, would not help at all. I was hung up on twice. Request a supervisor, ha, they are all busy but will call you back. Still waiting. This is a joke of a company.

First time reviewing on ConsumerAffairs, for the once beloved GameStop. Silent Hill f launch date 09/25/2025. Preordered over 1 month ago at my local store for the steelbook. GameStop even emailed ads on 09/24/2025 saying "Preorder now to get an exclusive steelbook". Went to the store as the first customer of the day, was informed that I'm the 3rd one preordered the game there, but they only got 2 in stock and will reserve for the 2 guys for 48 hrs. Ok I went to another store 25 miles away and was informed that they had 7 steelbooks which are first come first serve (irrelevant to the preorder date). Apparently this shitty company doesn't even know how to do marketing and operation. I was once a pro member for many years. Cancelled 2 years ago. Now I've permanently blacklisted their email and deleted their app. This company deserves to bankrupt.

After being a long time customer I will not be returning. I purchased two remote controls that I was told I had 30 days to return due to my pro status. I go to return the two controllers which are both sealed and I was told they are not returnable because they are now on clearance. The store doesn't want to help and customer care just refers you back to the store. Sad.

Went to Gamestop at 2705 Veterans Blvd in Kenner. On 9/18/25. I purchased 5 games. 1 of those games would not install completely. The other game was a Xbox series X, which is not compatible to my Xbox. Went back on 9/1925 with the receipt. I was told they could give me 5 dollars back on the one I purchased for 29.99 plus tax. The other one they can't do nothing about. Will never shop there again. Shared my story on Facebook, recommended going anywhere but gamestop. I am totally disappointed

They are the most money-hungry company out there!! They pick and choose what product to put above MSRP that will make them the most money, it’s disgusting. They are getting bad when it comes to Pokemon cards. They feed you some excuse about their computer automatically putting prices to match their competitors, yet their competitors have the product at MSRP!! I would stop using them if I was you and maybe they will actually go at MSRP. Don’t bother emailing them because they just feed you the same crap over and over again!!

Gamestop seriously needs to be investigated. Bought a used controller from their online store, paid an extra $10 for same day delivery that didn't come for 3 days. When it arrived it did not work at all. Then I read the hundreds of reviews of them sending out broken used controllers so I called support and told them I wanted a refund. They said I could only get an exchange and they would email a return label, they never did. So filed a complaint with the BBB and their response to the BBB was that they would refund within 7 days. They never did. They lie, cheat, and steal openly and regularly.

Would give a zero if available. Bought a game for my son back in Oct 24. He lives in NWT. I am in AB. When visiting for Xmas was told he buys his games without the disc... Okay...went to return the Brand new game. Still in wrap. Never opened. Had receipt. All I wanted was to exchange for another game. Was told NO... Had to bring it back within 15 days???...which I and I'm pretty sure NO ONE knows about. COMPLETE BULLSHIT. Will never...ever buy anything from them again. BRUTAL customer service that makes little to no sense.