Complain about a product or service

GE TVs

Randy of Penfield, NY October 31, 2009

The TV started arcking and smoking so I ran behind it and unpluged it. tryed to turn it back on the next day and it does nothing. this is a GEmodel D52GW12 purchased December 2004

Chad of Chapel Hill, TN September 21, 2009

I appreciate you taking the time to read my letter. I am a proud owner of several GE and RCA products and have been extremely satisfied with these products. However, I am disappointed with the quality of a large screen TV that my family and I purchased in 2005. I know it is four years later; however I have tried all other options to pass along my concerns to your company. I have been trying to get assistance with my issue for well over nine (9) months.

The situation is this; we own TV model # D52GW12. This past year my wife was set to have major back surgery and was to be couch ridden for several months, I say this to say: luckily our TV caught fire just two days prior to her surgery instead of after her surgery. She could have been trapped in the house. Our TV was used very little for two years and then moved into our family room and used daily. We even had surround sound installed into the walls and based everything around the great GE TV.

I know this issue may seem minor as compared to most issues that you deal with, but your customer care has been very lacking in this area. The GE service center (McCormick) they stated that “they” had held a committee meeting and determined that there was nothing wrong with our TV. Please make note that they never came to look at our TV. They made their decision based on, what I do not know. I am not trying to get something for nothing; I am just trying to get a TV that works. This is a big investment for my family, we are not a wealthy family and this purchase was a family project. What I wish would happen is that GE fix or replace our TV. Thank You for taking the time out of your very busy schedule to read my letter.

Leo of Elmira, NY January 2, 2009

Leo of Elmira NY (01/02/09)
We purchased a GE 52 HDTV Rear Projection Television less than 3 years ago. This television has completely stopped working. The TV power on light turns on, and then turns back off 3 seconds later. It does this 3 times, and then cannot even be powered on for 90 seconds, and then does the same thing, over and over again. GE needs to issue a complete recall for this product, as through some internet investigation, this problem has happened to hundreds of others. 1200 for a TV that lasts 3 years, and costs just as much or more to repair. People have reported internal fires, etc. associated with this television.

I am out 1200, unless someone is able to find the parts, which they do not make anymore, and want to pay as much as the television to have it repaired.

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