Complain about a product or service

Good Guys

Ben of Irvine CA (1/31/05):
Over two weeks ago I contacted the people at GE Protection Plus to make arrangements for repair on a 46" Mitsubishi high-definition television that I purchased at Good Guys. To my surprise, GE informed me that my television was still covered by Good Guys and connected me with Customer Service at Good Guys. They told me that they'd contact me the following Sunday to confirm an appointment. We stayed at home and waited all day ... NO CALL.

I contacted them again the following Monday and they made the same promise. I stayed at home all day today waiting for a phone call that again, never came. The warranty expires on 10 Feb. 2005. In the meantime I'm watching a blurry $4000 high-definition "Black & White" bohemoth.

It doesn't take a "Rocketsurgeon" to see that I'm being ripped off. If they don't honor their word by week's end, my only alternative is to return to their store with this lemon, sit out front and tell their prospective customers about my Good Guys experience.

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