Complain about a product or service

JVC TVs

Jay of Manchester NH (10/03/08)
7/8/08 my 32 JVC tv had no picture, sound only. Called JVC, they gave us two numbers for service center. Only one would take the job, they are an hour away. Set up appointment for 7/10/08. Tech came out, looked at tv and said it was the power supply. Never look inside tv.

7/22 new tech came out with part, put it inside tv and said that wasn't the problem. It needed a panel. He would order and put a rush on it. Two weeks later they called and said tv needed to come into shop to be checked it needed extensive work. How they knew this without looking at it again is beyond me.

Finally after many phone calls to service center and JVC, they said tv was fixed, & they brought it out to my house. Guess what- it still did not work. After 45 minutes of fooling around with it the tech had to take it back to the shop. He proceded to carry the tv out to his van uncovered in the pouring rain! That is the last I have heard. I called JVC two times since and no one can give me an answer. It is now Oct. 3rd, this tv has been broken since July 8th!!!!! Never, ever by JVC products!

Sudhir of Mumbai IN (08/29/08)
I purchased, Model No. VA1903WM in the month of 4th October 2007 for my customer. After few weeks he encountered a problem that the Display Colour not fair didn't worked. So we called customer service number  and requested them to give a call before visiting my place

Katie of Charlotte NC (08/26/08)
I purchased an $800 32 JVC LCD television in September 2007. 10 months later, on August 6th, while there was still sound, the telelvision picture was no longer there. I called customer support where I first talked to Mark. He located 2 authorized service centers in my area and suggested I call them to schedule a pick up. Unfortunately, the service center was scheduling pick ups 2 weeks out. This was unacceptable to me, so I contacted Mark again, the same afternoon (August 6th). He and I went back and forth about what a reasonable amount of time was for having a repair center look at my television. He suggested that if I was concerned about being without my TV for an extended period of time, I should look into renting one. I was disgusted and asked to speak to a supervisor.

Two days later I found myself talking to Robert. This, after I took the television myself to the repair center, the same day it broke, to expedite the process. [He] assured me the parts for my television would be expedited. One week later, the repair center contacted me to say they had yet to receive ANY thing, despite being in contact with JVC customer support. [He] explained there was a part on back order. The following week, the repair center received the 1st part on the day the 2nd part was promised. Which means the NEXT week, the 2nd part arrived. I then received a phone call from the repair center saying that upon installation of the 2 new parts, my television was not working.

They contacted technical support and were told to RE-BUILD the LCD display; something that is never done. The repair center said they would NOT do this and was waiting for further directions. I tracked down Manager of customer support, Christina at JVC headquarters, who was the FIRST person to echo my disgust in the way this situation is being handled. That was Tuesday August 19. She informed me that the repairs to my old TV would cost more than the set itself, and said they would replace my television. I have been in email and phone contact since Wednesday 8/20, when I was told they had completed all the necessary paperwork and authorization and expected there would be a tracking number in 24-48 hours.

I just today, 8/26 received a tracking number and when I search it as instructed by him to do so, BAX Global shows NO RECORD FOUND. I left voicemails for Robert and Christina both 8/25 and 8/26, with no response. HELP!

Missed ENTIRE 2008 Olympics. Have paid off my credit card that this purchase was made on, and do not have possession of the product! I have gone over my limit in my cell phone minutes plan, costing me additional expenses, not to mention the time logged in dealing with this.

Mike of Converse TX (07/16/08)
I spent $1500 on a 52 widescreen.(52G887). 18 months later it needed a lamp. I purchased the extended warranty and guess what? Lamp not covered! So I guess every 18 months Ill be out 240 dollars, for the upkeep. The most expensive appliance Ive ever purchased!

Also while on JVC, I also purchased a surround sound that went out after month. Took it to the fix-it shop I was instructed to, and they couldnt fix it. JVC would not replace it, they just wanted me to drive all the way across town to another hole-in-the wall fix it shop. I refused. I was able to raise hell where I bought it and get it replaced.

Guess what, the new one,same model, went out as well. It now sits in the garage. Im out 300 bucks on that piece of crap. Since then I went SONY, and have not had a problem! Thank God! I will never purchase a JVC product ever again. If your smart, neither will you!!

Waste of time, gas, and patience!

Grant of Snata Rosa CA (06/26/08)
2 years ago I spent almost 3k on a 61 inch JVC HD-ILA TV. 8 months ago the TV went dead! No color! I contacted a repair company to come out and look at. Repair man said it needed a part that itself cost's $1,200.00! Upset, I contacted JVC Customer service and asked for their help. I stated that I knew it was past the 1 year warranty, but to spend 3k on a big set and have it dead after 2 years was a joke.

Original CS agent said he would take care of me and send me the part for free. Never happened. I contacted his supervisor, Mr. Steve Calabrese who stated that since I was told they would cover the part out of customer service he would take care of it and charge the cost back to the Sales Dept. He stated he would call me next day and set up. Never did! When I called back, he stated well, I think too much time has passed ,so we cant help you now! 2 people saying they would and now they wont?

I asked for his supervisor their and he said he is as high as it gets, too bad, so sad, go buy a new TV! As a last ditch effort I sent a letter to Mike Saito, the President of JVC USA explaining all that had happened. What did I get back? Absolutely no response! What service JVC has! I would and will not ever buy a JVC product ever again. Sadly for them, I work at a Audio Video retailer! Lets just say that JVC does not and has not sold here or very well anywhere else in the company out this way!

Jimmy of Madison MS (05/07/08)
I purchased a JVC rear projection model HD-55G466 and 6 months later the screen went black. Upon inquiry I was told I needed to purchase a lamp replacement for $200 plus tax and shipping. I complained to JVC and they told me it is considered a consumerable product just like a light bulb. Only problem with that is that a light bulb doesn't cost $200. I just ordered my second $200 consumerable product and feel that there should be some notice to consumers about this when purchasing this TV if not a recall or settlement. I will NEVER buy anything from JVC again.

I have now spent close to $500 dollars on replacement lamps for this TV. They really have me over the barrel because what else cane I do? $2500 TV that needs a new lamp every year. Thats ridiculous.

Frank of Lakewood NJ (04/26/08)
Bought 42 JVC LCD tv 10/21/08, with 1 yr JVC warranty. Stopped working 5 months later 3/17/08. I called their auth repair shop, 1/2 mile from my home 3/17/08. They kept promising to pcik up, finally did 1 week later. Now 6 weeks later, 3rd set of parts ordered, they don't know how to fix it. I want my money back, set was defective, they just keep passing me to different people...I bought a $1,299.99 lemon and I don't even have it back 6 weeks later. Terrible service, should have exchanged or refunded with extended warranty without charge by now.

Ivan of Lexington OH (01/02/08)
I have a JVC h-dila model #HD-52G886. I bought this TV in Oct. 2006; the first month I bought the TV the hdmi circuit board went out, then in July of 2006 the bulb went out--but JVC as well as other TV companies had problems with faulty bulbs. So JVC sent a serviceman out to replace it. Then I was watching TV on 12/10/07 when all of sudden the picture went out. I called JVC, and they told me to call a serviceman. When the serviceman showed up, he looked at the TV and said, "Not another JVC rear projection TV!" He said that this was about his third TV in the last month he has worked on. Without really looking inside the TV, he said it was the power board, has had this problem before, and thought it would cost about $200.00 to $250 to fix it. So I had the power board replaced; but still no picture, and the red light was still blinking.

I called another serviceman (one who has been in the TV repair business for 35 years) just to get another opinion, and he sells JVC TVs, too. He came out and gave me a price to fix it, starting at $800.00,and said it might even cost more then that depending on if any other parts are needed. So now i am stuck with a $2000.00 paper weight! My serviceman called me later the next day and said that JVC has a program where they will refurbish my TV chassis for about $300.00-$400.00 plus shipping, with new parts regardless of what the TV needed. That just tells me that JVC has got a lot of problems with their H-DILA TVs.

I think that all manufacturers should list any and all problems with their products so that we the consumer can make better informed decisions on what products to buy.This might make the TV companies more aware of what's going ON and come up with ideas on how to improve their products.



Dr. of Brecksville OH (12/06/07)
I purchased a JVC HDILA 52 inch TV from HH GREGG on 8/15/2005 for over $2,000.00. I had done my research on comparing these to other TV's. JVC implied that the lamps in the HDILA would last 6,000 to 8,000 hours. I felt at 5 hours of usage per day that a lamp should last at least 3.5 to 4.0 years. Within 8 months the color on my TV went bad. I called HH GREGG and they told me that they did not service the TV but gave me a name of a company that did. I ended up having to take the TV to their store to fix. I got it back a week later, and because it was still under warranty, there was no charge.

In January 2007 the picture went out. I called JVC and HH GREGG to see what the policy was for ordering a new lamp ( which had only lasted 18 months). I was told by HH GREGG they did not have replacement lamps and that I would have to order one from JVC or order one online from an electronics store. I ordered one online at a cost of over $200.00. I replaced the lamp and everything was fine. In November 2007, my picture began to fade and the cable channels would not come in clearly, so I had to contact a repair service to come. They charge $109.00 just to walk in the door. They will be here in 2 days , but they said it sounds like the lamp is bad and there may also be something wrong with the tuner.

 I have looked at the adds, on a regular basis and never see any JVC HDILA TV's listed anymore. This makes me highly suspicious that there has been a considerable amount of problems with JVC HDILA's. There must be some recourse for this. I have not been contacted by JVC as far as any recall, but I know there must be quite a few people who have had this same experience. I do not watch this TVmore than 4 to 5 hours per day on average.

In 2 years and 3 months I have spent over $320.00, lost usage, and who knows how much more it will cost when the service repair people fix the existing problem.

Roger of Niceville FL (11/24/07)
I purchased a JVC HD-52Z575 from Rex TV in Goldsboro, NC. After running the TV for about 3 months, I started getting a display that said the bulb needs to be replaced soon. I called Rex TV and they directed me to the JVC customer support number. I called them, emailed them and received the same response: the bulb is not part of the warranty and they won't do anything about it--except sell me a new one at $385. That's horrible. My Sony lasted 6 years until Mother Nature (lightning) fried it. I'll never buy another JCV again. You can buy replacement bulbs cheaper on line; but if JVC knows there's is a problem, they should step up to the plate and fix it.

I had to pay for another bulb.

Mike of Parlin NJ (01/17/07)
My bulb on my hd-52g786 only lasted about 900 hours.Jvc would not send me a replacement. Reading the numerous posts on this same problem from many people, it concludes there is a design defect with these bulbs. JVC will not step up to the plate to admit it.

Stanley of Bonaire GA (05/12/06)
(Product Name: HD-ILA projection television. Model HD-52z585) The lamp in my projection television has blown twice since purchase (dec 04). JVC rates the lamps at 6000 hrs., however, both lamps I have installed lasted less than 1100 hrs. THIS IS A COMMON PROBLEM REPORTED ON MANY WEB DISCUSSION GROUPS and ratings. I have contacted JVC three times. They have acknowledged the problem but offer only a $25 discount on a new bulb. (Bulbs cost $200). There needs to be a recall on these sets!

Gary of Albuquerque NM (04/05/06)
On November 21, 2005, I purchased a JVC LT32X776 LCD HDTV from J&R Music and Electronics in New York City. I received the set at my home on November 29, 2005, and all was well. However, on December 4, 2005, the digital side of the set quit working, and the entire set locked up, becoming inoperable. After calling JVC customer service at the number listed in the owner’s manual, I found that I needed to take the set to the nearest JVC factory authorized service center, which turned out to be Crown TV here in Albuquerque, NM.

I called them for a service pickup, but it seemed the soonest they could come for the set was December 22, 2005, 18 days from when the set quit working. I then proceeded to take the set in to Crown TV instead of waiting for them to pick it up to try and expedite the repair process. Crown TV analyzed the problem and communicated with the service technicians at JVC, and it was determined that a new digital board was needed. The board was ordered and installed, and Crown TV called me to say the repair was complete. The repair process lasted from December 7, 2005 when I took in the set, to January 4, 2006, when I picked it up from Crown TV.

Again, all was well, I thought. On January 12, 2006, the digital side of this LT32X776 again went out, also rendering the rest of the set inoperable, the same problem as before. By now I was quite upset that this set had been in for repair for almost a month, and the problem still existed. I began to think that this set was defective and needed to be replaced, and I presented that scenario to the JVC customer service representative that I spoke with when the set went out for the second time.

That representative looked into the possibility, but informed me that the warranty would have to be fulfilled, and that the set could not be replaced until it had gone in for repairs three times. Since that was the case, I again took it back in to Crown TV on January 13, 2006. Again, Crown evaluated the problem and contacted the technicians at JVC, and it was determined that the first digital board was defective and another board was ordered. The board was received and installed as before, and I picked the set up again on January 26, 2006, hoping that the set was fixed once and for all.

Unfortunately, on February 20, 2006 again the set went out as before, the same way, the same problem. Since the set had been repaired twice for the same problem, and was still not working, I was then convinced that this set needed to be replaced, as I was told would happen if I had to take it in for repairs for the same problem a third time. Initially, I had been dealing with a customer service representative named Frank Garza, and he was the individual that initially told me about what it would take for the set to be replaced by JVC. In his email correspondence he copied his supervisor, Marco Flores, so I copied Marco Flores in all the responses I sent to Frank Garza, so Mr. Flores was well aware of the situation with this LT32X776 and the problems I was having with it.

Marco Flores eventually took over the case from Frank Garza, and I finally spoke with Mr. Flores by phone after he had left several messages on my home phone during the day and I asked him to call me at my work, which he did. Mr. Flores finally told me by phone that JVC would replace my set. He stated, however, that if he took care of it in the usual way, it could take several months, so he told me to have Crown TV request a ‘panel’ from JVC, and that when the JVC technicians received that request, they would send a replacement TV, because, according to Mr. Flores, “the panel cost more than the television”. Mr. Flores stated that by handling the replacement in this way would speed up the process of my getting a replacement set.

Now it is over six weeks since I took the set into Crown TV and had them request this ‘panel’. Marco Flores has apologized for the delay and looked into the matter, and stated in one of his last emails that he would ‘take care of this and get the replacement taken care of personally’. After repeated calls and emails to Crown TV as to whether they have heard anything from JVC and why the delay in receiving it is so long, Crown TV finally told me on me on March 16, 2006 that their contact at JVC, a certain Peter Musco, told them that JVC is “out of your model, and didn’t expect any in for quite some time, and asked if I would like a refurbished unit. Crown TV told the JVC rep that they didn’t think so, but JVC could refund my purchase price, but that idea was pretty much shot down. When I informed Marco Flores by email of this information given to Crown TV by JVC, Mr. Flores replied, “I researched the claim and the exchange paperwork was submitted on 3/2. If they (Crown TV) were told differently, then I need to know who it is they spoke to. If it is not exchanged, then I will do it myself. If there is any truth behind the availability I will find another one.”

Since giving me that assurance, Mr. Flores has now done a 180 degree turnaround, and now stated that no LT32X776 are available until some months down the road, and is trying to get me to take a refurbished LT32X776 instead of a new unit.

Steven  of Bowen Island Canada (03/08/06)
Hi, My JVC 27" started warping and I took it into an authorized JVC repair center. The repair place for the record was DIAL a MOVIE in North Vancouver. I was promised my TV back in about a week which at the time I thought nothing of it, even if it tooks a couple of weeks or so would be fine. I am almost hitting 7 Months with no TV. After many attempts I managed to log a complain with JVC Canada who were not helpful and I did not hear much back.

I then logged a complaint with BBB who attempted to get me my TV back. JVC claimed serveral times the parts are been shipped from Japan. I could believe it if this was a very rare or expensive tv, but this was a inexpensive unit. The repair place claimed the parts kept blowing. It basically took them a month just to look at the TV. I am not sure how I can get my TV back as I am out of options.

Franklin of Charlotte NC (11/17/05)
Purchased 61" JVC HDTV on 6/15. On 10/21 the TV went blank. Called to have someone fix it. They have been out 4 times already and the TV is still not working. Called JVC concerning there product. They said they would have someone call. After no one called I called back and asked to speak to a supervisor was told they were all in a meeting and would have some one call me again. Some one finally call (Robert) and he said he would look into it.

Well, we have not heard anything since. So I called the repairman and he said the only thing they can do now is bring it into the shop and fix it. But they have to have authorization to do that. So now I am told they can pick it up in a week and bring it to there shop and it will be another week before I will know anything. I paid over $3000.00 for this TV and it only worked for 4 months. The seller HHGregg said there was nothing they can do. I feel JVC should stand behind their product and tell me something instead of giving me the run around.

Antonio of Killeen TX (03/02/05)
I purchased a 65 inch JVC TV in September 2004, and I It has been broken since November 2004. I called JVC and they stated that the part would be out in 3 to 4 weeks. Well it is now Mar 2005, and my TV is still broken. After calling them on several occasions, someone finally told me that the part that I needed was on back order for 13 weeks. It has been about 16 weeks, but I just found out today that it would be another 3 to 4 weeks.

I spoke to the technician that was servicing my TV and he stated that he has been waiting for the same part for 5 other TV's in his shop. Why can't they just replace my TV?

Leon of Dania Beach FL (11/30/04)
I purchased a JVC TV, model #HD-52Z575. Recently the projection lamp blew out after having the tv for 3 months; the lamp is supposed to be replaced after @1,200 hours according to JVC. The tech said the lamps are continuously blowing out. If the power goes off, the bulb blows, if the tv is shut off and not cool downed and turned back out it blows. This is a design problem that needs to be rectified. The tv cost $4,000 and the bulb cost around $350. This should be a product recall, until they can redesign the system or lamp.

Covered under warranty, however, I've waited two weeks and apparently the problem is so prevalent, the lamps are not readily available.

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