Complain about a product or service

JVC TVs

Stormie of Phoenix, AZ September 5, 2009

In Oct 2007 I purchased a 42" JVC HD 1080 LCD, LT42x688 TV. By July 2009, the picture had gone out. I saved up for 2 years only to hav it work less than 2 years it took me to save up for it. I called JVC's customer support and they told me that there was nothing they could do that I should have purchased the extended warranty.With that they said good-bye and hung up the phone.

Paul of San Antonio, TX July 7, 2009

I purchased a JVC 56WP94 in 2003 for 1700.00. First major failure, red convergence IC failure, occurred in 22 mos and took 1 month to repair. 2nd major failure, aagain the red convergence, occurred 18 mos later and took two weeks to repair. Next failure, green convergence, occured in 14 mos and the last failure, no picture, flashing power bar and thumping sound, occurred in Jun 09. I detailed these failures to JVC and asked them if there was anything that they could do to help get the best value for my purchase. They sent me a sincere apology.

Virginia of Floyds Knobs, IN July 6, 2009

My children gave me a much needed new TV for Christmas in 2006. It is a 27" JVC D series. After a year of use the picture started to darken. I kept moving the bright control until it would go no farther. I have lived with the problem for over a year until I could afford to get it repaired.

The repair shop has informed me that the screen is weak and that there is very little they can do to fix it. I am on a fixed income and purchasing a new TV is not in my budget. If my experience is representative of the products JVC produces, they should be ashamed to sell such junk.

Kristy of Conyers, GA June 4, 2009

In May 2006, I purchased a 52" HD JVC Television from Brandsmart in Doraville, GA. I spent over 2200.00 including a 5-yr. extended warranty. I was told that this warranty would cover ANYTHING that happens to the TV would be covered and/or I could bring it back and get a new one. Well, needless to say, I had the TV not even a 6 MONTHS and the dern lamp went out and when I called the Extended warranty department, I was told that "THE LAMP" is never covered! WHAT?

Then I had to take it out myself, send it overnight to them and wait for them to evaluate the lamp and then wait for them to send me a replacement! Then another 6-8 moths later, it happened again! I called Brandsmart and was furious. They contacted their rep and she asked me to mail it to her again and she sent a replacement. Now, I had the warranty dept. send out a repairman to see if I had done something wrong, or if it was a major defect. He stated that JVC is not a good quality product and they ALWAYS have complaints.

Now, another year later, the notice of the lamp going out again is coming on!!! This is ridiulous and I can't believe that they are allowed to sell such a terrible product. I have a 20+ year floor model that I have never ever had a problem with, and I spend this much money on a product and it won't even make it a full year without problems. These lamps are not cheap, (200+) and JVC should be ashame to even sell these types of products and the consumer needs to know so no one else will have to endure this type of hardship and aggravation.

george of wharton, TX May 11, 2009

yes i purchased jvc 52 inch hd 52g887 about a year ago. the thing has no picture it turns on and nothing. i called jvc and they told me the same things as the complainants above i will never ever buy nothing from jvc again. i spoke with folks about this and the same thing its not our problem that its not under warranty! jvc sure knows how to screw folks for big money and not go to jail! something has to be done about this folks are spending thousands of doloars on these tvs just to be ripped off a year later. we work hard for our money then to just have it taken away by jvc!

Dee of Near Houston, TX April 9, 2009

The on/off red light on my JVC TV comes on and then goes off. At first, this didn't happen too much. Then it happened a LOT. Now the red light won't come on. The book that we got with the tv said it was on a timer. What timer? I would like to have the address that I can write and complain to about this. Thanks in advance.

Bettie of Sacramento, CA March 19, 2009

Paid 2,300 for this tv in 2005. It has needed a new lamp after one year. Now it needs a new light engine for 2359 and that's not including installation from Sears where I bought it. What a piece of junk.

Bill of Colgate, WI March 12, 2009

My 56 JVC HD-ILA TV is turning greenish across much of the screen. The 2,000 dollar tv was less than 2 years old when first noticed. Having read of many problems with this type of tv, and with Sony's recent recall for their similar technology light engines, I contacted JVC support via email to see if they would help. Their response was the same as the other posted complaints for JVC products, call a service man for repairs. Like others, I feel that if the technology is deficient and has a short life, JVC should stand behind their name and at least offer a repair for minimal cost to the consumer.

My 2,000.00 TV is becoming unwatchable after only two years of use unless I spend nearly that much on repairs (new optical unit/light engine)

Randy of Citrus Heights, CA March 7, 2009

Purchased a 55 JVC TV through Sams Club. Read on the description about long lasting product. It has barely been three years and I have replaced the so called 10 year bulb. Now the main optical unit is bad which costs over 1800 to replace. I paid 2500 for this boat anchor. Customer service will do nothing. I am outside the manufacturer warranty. Well what about good faith in your product, a personal gaurantee behind the product they put out. None. I will never buy a JVC product again of any kind and I recommend everyone else stay away from them as well. Poor customer service and a nice slap in the face with every call.

Darrin of Port Jefferson Station, NY February 24, 2009

i purchased a 42 inch lcd tv on 09/07 and 14 months later the tv went bad and would put out sound and no picture.So i called jvc customer service and was advised to have it checked out by authorized repair service and that there warranty was for only 12months and my tv was no longer covered so i took it to a repair comp and was told that the flat screen it self was no good and that it would cost 1200.00 dollars to fix more than i paid for the tv to begin with.

so i called jvc back and asked if there was anything they could do to help with this repair being the nature of my problem and feeling that after 14 months i should not have to replace something as major as this.iwas informed that sometimes the company would help with either parts or labor in certain situations and was put on hold by the customer service rep who said he would check. upon his return he informrd that there is nothing that the company would do to help because it is past the 12 month purchase period.

So at this point i felt that this was very unfair that a person such as my self would spend all this money on a product like this and now have to throw it away because i can replace for the same money it will cost to fix. i will not be replacing this tv at this time because i cant afford to and repairing it is out of the question since it cost more than i paid for it

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