Complain about a product or service

JVC TVs

Marc of Stoughton, WI November 27, 2008

Purchased a JVC HD-52G886 Projection TV less than 3 years ago. After about 13 months, had to replace projection lamp @ over 200. Now, after another 15 months, I need to replace again. What a joke!! Never told by sales rep. that this was something that was going to be necesarry to do every year or year and a half.

I contacted both American and JVC, but both said they couldn't help - all I could do I spend the 200 for the replacement or use it as a boat anchor! I will never buy another JVC product again!

Jay of Manchester, NH October 3, 2008

7/8/08 my 32 JVC tv had no picture, sound only. Called JVC, they gave us two numbers for service center. Only one would take the job, they are an hour away. Set up appointment for 7/10/08. Tech came out, looked at tv and said it was the power supply. Never look inside tv.

7/22 new tech came out with part, put it inside tv and said that wasn't the problem. It needed a panel. He would order and put a rush on it. Two weeks later they called and said tv needed to come into shop to be checked it needed extensive work. How they knew this without looking at it again is beyond me.

Finally after many phone calls to service center and JVC, they said tv was fixed, & they brought it out to my house. Guess what- it still did not work. After 45 minutes of fooling around with it the tech had to take it back to the shop. He proceded to carry the tv out to his van uncovered in the pouring rain! That is the last I have heard. I called JVC two times since and no one can give me an answer. It is now Oct. 3rd, this tv has been broken since July 8th!!!!! Never, ever by JVC products!

Sudhir of Mumbai, IN August 29, 2008

I purchased, Model No. VA1903WM in the month of 4th October 2007 for my customer. After few weeks he encountered a problem that the Display Colour not fair didn't worked. So we called customer service number  and requested them to give a call before visiting my place

Katie of Charlotte, NC August 26, 2008

I purchased an 800 32 JVC LCD television in September 2007. 10 months later, on August 6th, while there was still sound, the telelvision picture was no longer there. I called customer support where I first talked to Mark. He located 2 authorized service centers in my area and suggested I call them to schedule a pick up. Unfortunately, the service center was scheduling pick ups 2 weeks out. This was unacceptable to me, so I contacted Mark again, the same afternoon (August 6th). He and I went back and forth about what a reasonable amount of time was for having a repair center look at my television. He suggested that if I was concerned about being without my TV for an extended period of time, I should look into renting one. I was disgusted and asked to speak to a supervisor.

Two days later I found myself talking to Robert. This, after I took the television myself to the repair center, the same day it broke, to expedite the process. [He] assured me the parts for my television would be expedited. One week later, the repair center contacted me to say they had yet to receive ANY thing, despite being in contact with JVC customer support. [He] explained there was a part on back order. The following week, the repair center received the 1st part on the day the 2nd part was promised. Which means the NEXT week, the 2nd part arrived. I then received a phone call from the repair center saying that upon installation of the 2 new parts, my television was not working.

They contacted technical support and were told to RE-BUILD the LCD display; something that is never done. The repair center said they would NOT do this and was waiting for further directions. I tracked down Manager of customer support, Christina at JVC headquarters, who was the FIRST person to echo my disgust in the way this situation is being handled. That was Tuesday August 19. She informed me that the repairs to my old TV would cost more than the set itself, and said they would replace my television. I have been in email and phone contact since Wednesday 8/20, when I was told they had completed all the necessary paperwork and authorization and expected there would be a tracking number in 24-48 hours.

I just today, 8/26 received a tracking number and when I search it as instructed by him to do so, BAX Global shows NO RECORD FOUND. I left voicemails for Robert and Christina both 8/25 and 8/26, with no response. HELP!

Missed ENTIRE 2008 Olympics. Have paid off my credit card that this purchase was made on, and do not have possession of the product! I have gone over my limit in my cell phone minutes plan, costing me additional expenses, not to mention the time logged in dealing with this.

Mike of Converse, TX July 16, 2008

I spent 1500 on a 52 widescreen.(52G887). 18 months later it needed a lamp. I purchased the extended warranty and guess what? Lamp not covered! So I guess every 18 months Ill be out 240 dollars, for the upkeep. The most expensive appliance Ive ever purchased!

Also while on JVC, I also purchased a surround sound that went out after month. Took it to the fix-it shop I was instructed to, and they couldnt fix it. JVC would not replace it, they just wanted me to drive all the way across town to another hole-in-the wall fix it shop. I refused. I was able to raise hell where I bought it and get it replaced.

Guess what, the new one,same model, went out as well. It now sits in the garage. Im out 300 bucks on that piece of crap. Since then I went SONY, and have not had a problem! Thank God! I will never purchase a JVC product ever again. If your smart, neither will you!!

Waste of time, gas, and patience!

Grant of Snata Rosa, CA June 26, 2008

2 years ago I spent almost 3k on a 61 inch JVC HD-ILA TV. 8 months ago the TV went dead! No color! I contacted a repair company to come out and look at. Repair man said it needed a part that itself cost's 1,200.00! Upset, I contacted JVC Customer service and asked for their help. I stated that I knew it was past the 1 year warranty, but to spend 3k on a big set and have it dead after 2 years was a joke.

Original CS agent said he would take care of me and send me the part for free. Never happened. I contacted his supervisor, Mr. Steve Calabrese who stated that since I was told they would cover the part out of customer service he would take care of it and charge the cost back to the Sales Dept. He stated he would call me next day and set up. Never did! When I called back, he stated well, I think too much time has passed ,so we cant help you now! 2 people saying they would and now they wont?

I asked for his supervisor their and he said he is as high as it gets, too bad, so sad, go buy a new TV! As a last ditch effort I sent a letter to Mike Saito, the President of JVC USA explaining all that had happened. What did I get back? Absolutely no response! What service JVC has! I would and will not ever buy a JVC product ever again. Sadly for them, I work at a Audio Video retailer! Lets just say that JVC does not and has not sold here or very well anywhere else in the company out this way!

Jimmy of Madison, MS May 7, 2008

I purchased a JVC rear projection model HD-55G466 and 6 months later the screen went black. Upon inquiry I was told I needed to purchase a lamp replacement for 200 plus tax and shipping. I complained to JVC and they told me it is considered a consumerable product just like a light bulb. Only problem with that is that a light bulb doesn't cost 200. I just ordered my second 200 consumerable product and feel that there should be some notice to consumers about this when purchasing this TV if not a recall or settlement. I will NEVER buy anything from JVC again.

I have now spent close to 500 dollars on replacement lamps for this TV. They really have me over the barrel because what else cane I do? 2500 TV that needs a new lamp every year. Thats ridiculous.

Frank of Lakewood, NJ April 26, 2008

Bought 42 JVC LCD tv 10/21/08, with 1 yr JVC warranty. Stopped working 5 months later 3/17/08. I called their auth repair shop, 1/2 mile from my home 3/17/08. They kept promising to pcik up, finally did 1 week later. Now 6 weeks later, 3rd set of parts ordered, they don't know how to fix it. I want my money back, set was defective, they just keep passing me to different people...I bought a 1,299.99 lemon and I don't even have it back 6 weeks later. Terrible service, should have exchanged or refunded with extended warranty without charge by now.

Ivan of Lexington, OH January 2, 2008

I have a JVC h-dila model #HD-52G886. I bought this TV in Oct. 2006; the first month I bought the TV the hdmi circuit board went out, then in July of 2006 the bulb went out--but JVC as well as other TV companies had problems with faulty bulbs. So JVC sent a serviceman out to replace it. Then I was watching TV on 12/10/07 when all of sudden the picture went out. I called JVC, and they told me to call a serviceman. When the serviceman showed up, he looked at the TV and said, "Not another JVC rear projection TV!" He said that this was about his third TV in the last month he has worked on. Without really looking inside the TV, he said it was the power board, has had this problem before, and thought it would cost about 200.00 to 250 to fix it. So I had the power board replaced; but still no picture, and the red light was still blinking.

I called another serviceman (one who has been in the TV repair business for 35 years) just to get another opinion, and he sells JVC TVs, too. He came out and gave me a price to fix it, starting at 800.00,and said it might even cost more then that depending on if any other parts are needed. So now i am stuck with a 2000.00 paper weight! My serviceman called me later the next day and said that JVC has a program where they will refurbish my TV chassis for about 300.00-400.00 plus shipping, with new parts regardless of what the TV needed. That just tells me that JVC has got a lot of problems with their H-DILA TVs.

I think that all manufacturers should list any and all problems with their products so that we the consumer can make better informed decisions on what products to buy.This might make the TV companies more aware of what's going ON and come up with ideas on how to improve their products.



Dr. of Brecksville, OH December 6, 2007

I purchased a JVC HDILA 52 inch TV from HH GREGG on 8/15/2005 for over 2,000.00. I had done my research on comparing these to other TV's. JVC implied that the lamps in the HDILA would last 6,000 to 8,000 hours. I felt at 5 hours of usage per day that a lamp should last at least 3.5 to 4.0 years. Within 8 months the color on my TV went bad. I called HH GREGG and they told me that they did not service the TV but gave me a name of a company that did. I ended up having to take the TV to their store to fix. I got it back a week later, and because it was still under warranty, there was no charge.

In January 2007 the picture went out. I called JVC and HH GREGG to see what the policy was for ordering a new lamp ( which had only lasted 18 months). I was told by HH GREGG they did not have replacement lamps and that I would have to order one from JVC or order one online from an electronics store. I ordered one online at a cost of over 200.00. I replaced the lamp and everything was fine. In November 2007, my picture began to fade and the cable channels would not come in clearly, so I had to contact a repair service to come. They charge 109.00 just to walk in the door. They will be here in 2 days , but they said it sounds like the lamp is bad and there may also be something wrong with the tuner.

 I have looked at the adds, on a regular basis and never see any JVC HDILA TV's listed anymore. This makes me highly suspicious that there has been a considerable amount of problems with JVC HDILA's. There must be some recourse for this. I have not been contacted by JVC as far as any recall, but I know there must be quite a few people who have had this same experience. I do not watch this TVmore than 4 to 5 hours per day on average.

In 2 years and 3 months I have spent over 320.00, lost usage, and who knows how much more it will cost when the service repair people fix the existing problem.

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