JVC TVs Reviews

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About JVC TVs

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JVC TVs develops home entertainment products, including LED, LCD and Smart TVs. The company integrates display technologies and smart features into its television models. JVC TVs provides picture quality and connectivity options, providing a range of viewing experiences for home audiences.

Pros
  • Good picture quality and colors
  • User-friendly setup and operation
  • Affordable price for features offered
Cons
  • Frequent need for lamp replacements
  • Inconsistent customer service support
  • Limited smart features and updates

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JVC TVs Reviews

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    Sales & MarketingPriceStaff

    Reviewed Dec. 20, 2024

    I bought the JVC ear buds. Didn't even last 6 months. Only four months, and I can't get a manufacture warranty because support expects you to have a receipt? Yeah no lmao. Confirmed scam. They tried to help me factory reset with the stupidest feature possible. Whoever engineered the JVC earbuds needs to be let go and get a better fitting job because what you make is clearly cheap junk!!!

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    CoverageStaff

    Reviewed Nov. 2, 2024

    Money wasted. I had problems since I bought the Tv, the support didn’t find a solution in the beginning. Very low quality tv. The tv is completely non functional now and the support won’t repair or replace it. I don’t recommend to buy this kind of brand.

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      Punctuality & Speed

      Reviewed March 4, 2024

      After only 2 years the screen has developed lines that are progressively getting worse and it takes forever to load. Also has to be unplugged and restated regularly to function at all. Do not recommend.

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      Customer ServicePunctuality & SpeedTransparencyTimeliness

      Reviewed Nov. 25, 2023

      We purchased tv from Sam's, used it just 3 months. We returned to our condo 6 months later and after 2 weeks tv picture went out. I got in touch with customer service numerous times, sending photos, receipts, explanations with no responses. I see where quite a few people had same experience. We're it a lot of money!

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      Customer ServiceHonesty & Transparency

      Reviewed Sept. 20, 2023

      DO NOT BUY FROM JVC. THEY will not uphold their warranty. Mine went out in 10 months and nothing but lies from them. Emailed all the information and pictures of the product. Nothing from them. No good.

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      Customer ServiceBilling

      Reviewed June 11, 2023

      The box says it has a 2 year warranty but the TV didn't make it that far. I called JVC and they asked for the receipt which I only had the bank statement showing a purchase at Sam's club. They didn't accept that proof of payment. Maybe Sam's club may find the transaction but that's next. Bottom line is not even a credit was offered by JVC.

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      Customer ServiceCoveragePriceMaintenance

      Reviewed May 16, 2023

      I regret purchasing this TV as it turned out to be a complete disaster. After owning it for less than two years, the screen suddenly went out. Despite making multiple calls to JVC, the maker of the TV, they refused to replace it and instead blamed it on getting unlucky and having a "lemon". This is unacceptable as it was clearly a product defect. To make matters worse, their customer service was terrible and unhelpful. We even reached out to Walmart for a replacement, but they were uncooperative as well.

      In addition to the screen malfunction, the TV now emits a burning smell, which is extremely concerning and raises safety issues. We fear that the TV could potentially be a fire hazard. This only adds to our frustration with JVC and their lack of responsibility for the faulty product they sold us. Overall, I strongly advise against purchasing this TV or any other product from JVC. Not only is their product unreliable, but their customer service is equally disappointing. Save yourself the hassle and avoid this TV at all costs.

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      PriceTransparencyHonesty & Transparency

      Reviewed March 22, 2023

      I bought a JVC TV in April 2019. The TV is still holding up decently, it has had a few issues recently where I would press the power button and it would not turn off. Leaving it unplugged for the night ended up fixing this issue, I hope this issue is not a repeating one. This TV is a Chromecast TV and honestly, I don't even use the Chromecast feature especially since it isn't updated and does not support newer applications like Disney+. JVC is definitely a cheaper brand for a TV, I would recommend sticking to better-known TV brands.

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      Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

      Reviewed Jan. 26, 2023

      I bought a 60" JVC TV from Sam's Club thinking that it is Japanese which are known with superior quality but unfortunately this TV is not Japanese, a shady company is using the name to market their low-quality products. The tv started to have episodes of no picture, just a blank screen with sound, then the picture started displaying a permanent line, then a black screen forever. All this happened within 9 months. I called their customer service, thinking that they will expedite exchanging the tv, but unfortunately, they were the worse I ever seen.

      First, they wanted me to describe the issue, take a picture of the label on the back and a video of the tv plugged in and showing the black screen. Then it took them three weeks to get back with me telling me that they will send someone to my house to try to fix it. Three more weeks of waiting and no one showed up or called, I called them again they informed me that my case is under review. All this time I am living without a TV and using another smaller tv I have.

      I kept calling them every three to four days. Another month passed by, I called them again, and they told me that a technician looked at the pictures and video I sent and deemed the TV nonrepairable and they will send me a new tv. After waiting about three more weeks, called them again and this time they changed the story and told me that they will send me refund check instead of a new TV due to nonavailability. Bottom line folks as I wrote in the title, don't waste your time and money on this worthless company. I will never fall for these shady businesses that buy Japanese companies, use their name and sell you junk, with horrible customer service. Do not buy any JVC name brand product.

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      Customer ServiceCoverageRates

      Reviewed Dec. 3, 2022

      I first purchased my 50” JVC Roku tv 6 months ago but had it hook up and installed 2 months ago. I rarely used the tv until I had back surgery. After 2 months I developed lines and distorted picture. Contacted JVC. Spoke to June who was very rude and not compassionate at all. She took me through a couple troubleshooting tips which I had already tried and it didn’t work. She then proceeded to tell me to take a picture of the back with model number and video or picture of the tv showing the issue which I did. I then get an email stating it will be 4 weeks and someone will be back in touch which I found unacceptable.

      I then spoke to Alex ** and he assured me that someone will be in touch in 1 week because he escalated it. Well it’s been over a week and nothing. I cannot get ahold of them via phone and this is the same thing thousands of customers are saying they have and are experiencing with JVC. Please google and you will see for yourself. It’s sad a top rated company is ok with not holding up to their product nor warranty and customers have lost their money and time trying to get a warranty item covered. It should not ever take customers being treated this way. I will be taking this further and not letting this slide. I work hard for my money and I expect to get more than 2 months out of a tv that should have been recalled due to so many people having the same issue. Stay away!!

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      Punctuality & Speed

      Reviewed Nov. 14, 2022

      Bought a JVC Linux TV in early September 2022. Remote control never worked properly, right out of the box. Button pressing is difficult due to button position(s). More often than not, button presses are ignored by TV. Tried 5 different universal remote controls and none of them could control television. Contacting JVC was a waste of time. Avoid this Chinese-made television unless you like headaches and sore thumbs from using their remote.

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      Customer ServicePunctuality & SpeedTransparency

      Reviewed Nov. 8, 2022

      I updated the TV software thru Wi-fi, tried all codes and also searched using Shaw Direct remote control instructions over a couple days. Called JVC Support and tried other codes they had provided by email. None worked and was informed later that the TV does not support Shaw Direct Satellite Dish products. A bit of a hassle having to use 2 remote controls to watch TV. I will not purchase a JVC TV again in the future.

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      Customer Service

      Reviewed June 29, 2022

      I bought a JVC 50" 4K UHD HDR "Smart" LED TV from Visions Electronics and it lasted just over the 1yr warranty before the remote started glitching, it got 2 lines across the middle of the screen, it struggles to find the WiFi, the volume takes about 5 seconds to change 1 level up or down, and just plain old needs to be unplugged about once a week because it won't respond to anything. Not to mention the fact that there is no way possible to get the Disney+ app, yet, it has dozens and dozens of BS apps available that look like they were created by children in other countries. I will NEVER purchase anything JVC, or JVC related again. Absolutely embarrassing product to have put out. Pure trash. Oh and.... good luck getting a response from JVC. They have zero integrity, and should be ashamed but, they are a typical greed-filled company.

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      Customer ServicePunctuality & SpeedTransparencyTimeliness

      Reviewed April 13, 2022

      I purchased a JVC 58 MWA at Sam's Club and warranty claims within a year must be filed with JVC. They try to let you wait until the one year warranty is over so they just write you a mail "We are working on it" but no status update, no response, simply nothing. Calling the "service" number makes you hearing really music until some recorded voice tells you. "No one is available" and the call gets disconnected.

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      Customer Service

      Reviewed March 31, 2022

      I purchased a JVC TV about 8 months ago. The TV now has lines going through making it hard to watch. I have been talking to customer service for about a month now and my issue is still not resolved! They refused to let me speak with a supervisor and at this point I will never spend my hard earned money on another JVC product...

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      Reviewed March 18, 2022

      I bought a JVC Smart TV in Feb and get damage in Oct. 2021. It's a nightmare to solve the problem with a warranty. The worst service in the world. Six month with the problem and anyone can give any solution. Just keep the TV damage. I still with the problem.

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      Reviewed Feb. 8, 2022

      I purchased a JVC 55" Smart TV 11/26/2020 that was supposed to have a 2 year manufacturers warranty. Approximately 14 months of use and the picture developed a horizontal line about 2" wide across the bottom of the screen and vertical streaks of blue, purple and pink that originate from throughout the picture. I contacted warranty support and tried all their "fixes" but nothing worked. I sent them the receipt with the serial number and description of the TV from Sam's Club that stated there was a two-year warranty. Not good enough. JVC will not stand behind their product. Do Not Purchase JVC products. They will not stand behind them!

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      Reviewed Jan. 3, 2022

      I bought 3 of these TVs. You would think I would learn but I didn't. Use about 9 to 12 months. Within that time a small black line maybe 1/2 in would appear on the screen. Then in a day or 2 it would become about 6 in. wide. I just threw the last one in the trash yesterday. Don't buy a JVC Roku Smart TV. I just bought a new TV and it is not a JVC.

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      Reviewed Dec. 26, 2021

      I bought a 50" JVC LED smart tv one year ago. The tv part using cable is no problem. However this is my first smart tv and I wanted to see what smart tv can do for me. Since day one the smart part of the tv has not been good. When I try using it for internet or YouTube or Disney+ it keeps disconnecting and I have to keep going back in many times over. There have been a few times when it will eventually work continuously but not often. I don't know what the problem is. One thing I will say is, to the people who say they had an older model 15yrs or so, and they would buy another JVC, JVC nowadays is not the same JVC as 15 years ago. The quality is no longer there. I read that JVC and other brands have been taken over by Chinese companies and the brand name no longer means anything.

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      Customer ServiceStaffTimeliness

      Reviewed Dec. 10, 2021

      Purchased a 58” JVC TV in March 2020 from a retail store in Lac La Biche, Alberta. The sound on the TV periodically quits for 5 to 15 seconds. I text their technician with required warranty information. After the information was delivered I have not received anything from them. I have tried texting and phoning. No response. Never ever buy a JVC TV. Total garbage.

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      Punctuality & SpeedMaintenanceStaff

      Reviewed Nov. 22, 2021

      My JVC Smart TV is stupid! Pre-loaded apps do not work, I had to re-download them from Google Play. Does not keep date and time, therefore wifi does not work without resetting time and date every day. Google assistant does not work. Black screen and rebooting on its own quite often. NO SUPPORT. Being asking for help since week one, now month 8 and waiting for warranty service still. No reason for the hold up. I am very unhappy that I choose JVC, it will not happen again.

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      Customer ServiceCoverage

      Reviewed Nov. 15, 2021

      Bought my 32 inch Roku TV back on March 10th 2021 and by September 21st it had this bubble of missing pixels at the bottom of the screen so I contact JVC September 21st and after many emails and phone calls. today November 15th 2021 I finally get an email and they tell me. "Thank you for contacting JVC support. Upon closer inspection the TV screen seems to be cracked/physically damaged. We regret to inform you that we do not cover warranty for physically damaged units." The problem is the tv suffered no physical damage it is kept in a bedroom with the door shut all day and is only used at night also the screen has no cracks but they are trying to tell me it does. So now I have to go buy another TV and it certainly will not be a JVC.

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      Reviewed Oct. 7, 2021

      This T.V has a beautiful Picture... Lots of sound setting....it's a great buy! HDMI connections, dvd connection, wifi, speaker output connection, Bluetooth capable. Perfect for a family gathering or Sunday afternoon football game?

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      Customer ServicePunctuality & Speed

      Reviewed Sept. 30, 2021

      I have wasted enough time with JVC as it is and hate wasting additional time writing this review. Simply...stay away from JVC products. You'll thank me later. Product is faulty, interface makes no sense. Warranty is no good. Customer service is limited and have their hands tied. Car stereo is absolute garbage.

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      Customer ServiceOnline & AppStaff

      Reviewed Sept. 22, 2021

      A clear picture is a must, and that it has. I like the help app that comes with it to help with setup and functions that you haven't tried before. I discovered the remote on my phone's app and I had so much fun with it. I changed channels and muted on & off, and my family couldn't figure out the problem. Big plus was it doesn't rely on batteries. It comes back after a power outage or internet failure with ease.

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      Customer ServiceMaintenanceStaff

      Reviewed Aug. 18, 2021

      I brought JVC LT-55N775 tv on the 6th month before 11 Dec 2020, it has under warranty when I brought time some timelines are coming, and the google account also not working. I just ignore these issues. On last month 30th July 2021 its was stop working sound on videos. I brought from UAE Sharjah Nesto Hypermart. I give back to the same place and they send service. They said it will be it 20 days. Last week I got call internal motherboard having a problem. It's a physically damage. They asking for money to repair. They are telling it voltage problem that because it happens. For the last 8 years I am staying in the same Flat. I am using all kinds of electronic devices. I am not facing any voltage issues. As customer hypermart also not supporting to me I don't understand when customers will purchase they are giving warranty. If anything happened they ignoring customer rights.

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      CoverageOnline & AppMaintenance

      Reviewed July 27, 2021

      Bought 70 in JVC tv 3 months ago. Just stopped working. I even got insurance on it. Insurance company said it's a warranty problem get ahold of them. They ask for this and that give them all of it so it will take up to a week. Cool. I am disabled so I get my nephews to move the tv so I can put another tv n living room. All of a sudden on their last day which was today they want a video of what's going on. Now I'm disabled they act like I should have went without a tv in my living room for a week or I should just be able to pick it up like it's a tablet, take other tv down, and put a 70 inch back up like it's light as a feather. Never ever will I buy jvc again so I did.

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      StaffHonesty & Transparency

      Reviewed May 27, 2021

      I have received a 43-in JVC tv as a prize from a benefit for a dear family I supported. I do not have a receipt so I'm not eligible to get any service or parts for my TV. I opened the box and there is no bag containing remote, manual or screws for the legs. I turned the TV on which it only has 1 button under the center of it for power and no channel or volume buttons. My first screen is to choose my language which I can not do cause I need a remote. I have contacted JVC and you say it's not your product and some China company bought the rights to use JVC name. I have tried so many different options from company to company and no one can help me. I just want to purchase a remote so I can use the TV, I can not use a universal remote or an app until the TV is past the first 4 set up steps. I can honestly say this service is the worst I have dealt with JVC not made by JVC.

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      Customer ServiceResolution

      Reviewed Dec. 16, 2020

      Our warranty expired 5 days ago. We have been calling since the beginning of October. The tv just went black, won't turn on sometimes at all. We got a confirmation number that was for us calling back but also for the "repair" man that was suppose to come out and look at the tv. Needless to say, they never came. We have been calling every day from even different phones no one answered, left a million messages. Now they answer today and say "Sorry but your warranty is expired so there is nothing we can do but you can buy another tv." I have never been so aggravated.

      I've been in retail and customer service for a long time. I have never dealt with a situation like that nor I have I had a situation like that happen to me. It's a warranty for a reason and it almost feels like they purposely handled the situation the way they did because the warranty would expire in 2 months. I will never purchase a JVC again nor will I recommend. I've already gotten people to steer away from buying from this company for that reason.

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      Customer ServicePunctuality & SpeedTimeliness

      Reviewed Dec. 14, 2020

      Bought this JVC tv in October 2020. Didn’t get it hooked up until November, 34 days later due to remodeling. It was 4 days past being able to return. There was no picture on screen. Called JVC customer service and had to hold for over an hour. They took my complaint, gave me a reference number and had me email a picture of back and front with tv on. You can’t tell it’s on, it’s black, no picture. They said I would be contacted by a manager within a week to 10 days. 2 weeks later no response. Called again and on hold for an hour and 45 minutes. Gave me a new reference number and said manager would contact me in a week to 10 days. It’s been 2 more weeks and nothing. DO NOT BUY JVC!

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      Customer ServicePunctuality & Speed

      Reviewed Nov. 16, 2020

      DO NOT PURCHASE A JVC PRODUCT!!! The picture went out on this TV after 8 months. We've been trying to obtain warranty service from JVC since 9-2-20. We've called several times and waited up to an hour to speak to someone who says they will send in a service request and we should hear something in 3-5 days-WHICH WE NEVER HAVE! We were given an email to "support" to contact a manager and have never received a reply. How is this company even is business??? Worst consumer experience ever!

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      Customer ServiceStaffTimeliness

      Reviewed Oct. 14, 2020

      Purchased 70 inch TV online from Walmart.com 12/19. 8/20 the TV went completely black. I contacted customer service for help. Their response was that I would receive an email within 2 to 3 business days. It's been a month with no response. This is my first JVC product and it will be my last.

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      Customer ServiceCoverageTechSales & MarketingRefunds & PayoutsMaintenance

      Reviewed Aug. 4, 2020

      We bought this TV on Jan 8th, 2020 for $205.19 via WalMart Online. On July 6, 2020 the picture went completely black. We called JVC Service Center and talked with Matt on who stated they would file the complaint giving us a reference number and said they would locate a service center in our area. He said we would be contacted by the service center for repair within 3-5 business days, that they do not give refunds only repair or replace the TV. We never heard from anyone so on July 10, 2020 we called JVC Service Center again and talked with James who also said they are still trying to locate a service center in our area. We asked to speak to a manager and were told none were available, that we will be contacted by a service center for repair within 3-5 business days.

      We never heard from anyone so AGAIN on July 15, 2020 we called JVC Service Center again and talked with Matt for a 2nd time who said they are still trying to locate a service center in our area. We asked to speak to a manager and again were told none were available, that we will be contacted by a service center for repair within 3-5 business days. It has been over 30 days with no contact from anyone. We filed a complaint with the BBB who stated "The business has not made any further concessions to their original response. Unfortunately, BBB can not pursue the matter further. This complaint case is now considered closed UNRESOLVED."

      This is a scam. JVC and their contracted service centers are not honoring the 1 year manufacturer's warranty on their faulty TVs. Also, I posted a review on WalMart's website 2 weeks after purchasing this TV. When I went to edit the review in July it would not allow me to stating I already posted a review. This is unacceptable as it doesn't allow for consumers to warn other consumers about faulty electronic equipment which are still being sold via WalMart online. JVC quality has diminished and they cannot back up their equipment. We should receive a full refund as the TV stopped working in LESS than 6 months from the date of purchase. We purchased this TV online and picked it up in Walmart, 1830 US Highway 82 W., Tifton, GA 31793.

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      PriceStaffRates

      Reviewed May 15, 2020

      I'm not the average woman and I have a degree in nuclear and radiological awareness for First Responders. My Samsung 55-inch TV went out after only 4 years so based on covid-19 and the price I bought a JVC 55" inch Roku TV. I have just unpacked it. I wear a size 5 ring and the remote control is absolutely microscopic even for my hands (cheap quality - my makeup Barbie set was a better quality plastic in the 1970s). There is no ethernet port. It takes an HDMI cable to connect it to my computer which does not have an HDMI port and I'm afraid based on the weight of the TV that my cat is going to flip it over. I am shocked it is NOT user-friendly. It's so new I don't even know what the picture quality is like. I am so disappointed. I guess if you're still watching antenna or for a child it might be okay. SMH.

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      Reviewed April 23, 2020

      JVC is probably the most ** tv about. Just down to how it always disconnecting itself from WiFi and will not connect again. So am unable to use the ** TV as can’t watch a thing, also it randomly comes off apps while watching programs.

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      Sales & MarketingMaintenance

      Reviewed April 10, 2020

      If someone asked me if they would recommend this JVC Tv to anyone, I would say, "NO!" This is the first time I bought a JVC product and this will be my last. After researching why my Tv freezes when it turns on and does nothing else, it's the motherboard and needs to be replaced. Why? Also reading reviews (after the fact) it's common for ALL JVC tvs to have this type of issues. Never again will I purchase a JVC product. This JVC tv in our guest bedroom and so hardly used, except the one time we have guests, the Tv stops working. I have a 55" Samsung flat screen Tv in my living room that is on 90% of time with no issues, not one. I have had it since 2007 and still running strong. All of my Tvs are Samsung, I don't know how I ended up with this JVC, must of been on sale. Again do not buy!

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      Customer ServiceStaff

      Reviewed Feb. 3, 2020

      I have a JVC TV that is a couple of years old. I have a problem with the picture size. When I called JVC for help, they said they don't support that model. I would consider this really lousy customer service.

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      Punctuality & SpeedRefunds & Payouts

      Reviewed Jan. 23, 2020

      Ordered online through a local store. Was delivered a day early. Let it set over night. Plugged it in this morning and the top left side of the screen has a big crack going half way through the screen to the right n bottom. Not happy. Now have to take it to the store and return it. Not sure if I want to get another JVC again.

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      Customer ServiceStaff

      Reviewed Jan. 21, 2020

      I bought smart tv, it doesn't like YouTube or Netflix, it stutters on both, it will not allow you to add play store apps. This is so bad. I've had it a month and went out and purchased a Samsung smart tv that is excellent on all counts. Don't waste money on JVC. They are rubbish. It connects on my network and to internet but you can't use screen share to access pictures from phone etc as it doesn't appear to be on network and it will not allow screen share. I will never by JVC again. Total rubbish. Dumbest smart tv ever.

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      Customer ServiceCoverageMaintenanceStaff

      Reviewed Jan. 12, 2020

      I purchased a Model EM37T several years ago and last month it suddenly stopped working. Since it fit perfectly in my wall unit, I thought I would try to have it serviced instead of replacing it. There is no reliable service for JVC TVs. JVC customer service gave me a number to call and when I called it, each time for more than 10 times (!!!), I held for 15 minutes (exactly) and then the recording said all agents were busy and that I should leave a number to be called back. I did and nobody EVER called me back. When I called and emailed JVC again and complained, they told me the only place to call is the number they originally gave me. I am junking that TV and bought another but I would NEVER purchase another JVC TV. I highly recommend against your doing the same.

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      JVC TVs Company Information

      Company Name:
      JVC
      Website:
      www.jvc.com