Complain about a product or service

JVC TVs

Roger of Niceville, FL November 24, 2007

I purchased a JVC HD-52Z575 from Rex TV in Goldsboro, NC. After running the TV for about 3 months, I started getting a display that said the bulb needs to be replaced soon. I called Rex TV and they directed me to the JVC customer support number. I called them, emailed them and received the same response: the bulb is not part of the warranty and they won't do anything about it--except sell me a new one at 385. That's horrible. My Sony lasted 6 years until Mother Nature (lightning) fried it. I'll never buy another JCV again. You can buy replacement bulbs cheaper on line; but if JVC knows there's is a problem, they should step up to the plate and fix it.

I had to pay for another bulb.

Mike of Parlin, NJ January 17, 2007

My bulb on my hd-52g786 only lasted about 900 hours.Jvc would not send me a replacement. Reading the numerous posts on this same problem from many people, it concludes there is a design defect with these bulbs. JVC will not step up to the plate to admit it.

Stanley of Bonaire, GA May 12, 2006

(Product Name: HD-ILA projection television. Model HD-52z585) The lamp in my projection television has blown twice since purchase (dec 04). JVC rates the lamps at 6000 hrs., however, both lamps I have installed lasted less than 1100 hrs. THIS IS A COMMON PROBLEM REPORTED ON MANY WEB DISCUSSION GROUPS and ratings. I have contacted JVC three times. They have acknowledged the problem but offer only a 25 discount on a new bulb. (Bulbs cost 200). There needs to be a recall on these sets!

Gary of Albuquerque, NM April 5, 2006

On November 21, 2005, I purchased a JVC LT32X776 LCD HDTV from J&R Music and Electronics in New York City. I received the set at my home on November 29, 2005, and all was well. However, on December 4, 2005, the digital side of the set quit working, and the entire set locked up, becoming inoperable. After calling JVC customer service at the number listed in the owner’s manual, I found that I needed to take the set to the nearest JVC factory authorized service center, which turned out to be Crown TV here in Albuquerque, NM.

I called them for a service pickup, but it seemed the soonest they could come for the set was December 22, 2005, 18 days from when the set quit working. I then proceeded to take the set in to Crown TV instead of waiting for them to pick it up to try and expedite the repair process. Crown TV analyzed the problem and communicated with the service technicians at JVC, and it was determined that a new digital board was needed. The board was ordered and installed, and Crown TV called me to say the repair was complete. The repair process lasted from December 7, 2005 when I took in the set, to January 4, 2006, when I picked it up from Crown TV.

Again, all was well, I thought. On January 12, 2006, the digital side of this LT32X776 again went out, also rendering the rest of the set inoperable, the same problem as before. By now I was quite upset that this set had been in for repair for almost a month, and the problem still existed. I began to think that this set was defective and needed to be replaced, and I presented that scenario to the JVC customer service representative that I spoke with when the set went out for the second time.

That representative looked into the possibility, but informed me that the warranty would have to be fulfilled, and that the set could not be replaced until it had gone in for repairs three times. Since that was the case, I again took it back in to Crown TV on January 13, 2006. Again, Crown evaluated the problem and contacted the technicians at JVC, and it was determined that the first digital board was defective and another board was ordered. The board was received and installed as before, and I picked the set up again on January 26, 2006, hoping that the set was fixed once and for all.

Unfortunately, on February 20, 2006 again the set went out as before, the same way, the same problem. Since the set had been repaired twice for the same problem, and was still not working, I was then convinced that this set needed to be replaced, as I was told would happen if I had to take it in for repairs for the same problem a third time. Initially, I had been dealing with a customer service representative named Frank Garza, and he was the individual that initially told me about what it would take for the set to be replaced by JVC. In his email correspondence he copied his supervisor, Marco Flores, so I copied Marco Flores in all the responses I sent to Frank Garza, so Mr. Flores was well aware of the situation with this LT32X776 and the problems I was having with it.

Marco Flores eventually took over the case from Frank Garza, and I finally spoke with Mr. Flores by phone after he had left several messages on my home phone during the day and I asked him to call me at my work, which he did. Mr. Flores finally told me by phone that JVC would replace my set. He stated, however, that if he took care of it in the usual way, it could take several months, so he told me to have Crown TV request a ‘panel’ from JVC, and that when the JVC technicians received that request, they would send a replacement TV, because, according to Mr. Flores, “the panel cost more than the television”. Mr. Flores stated that by handling the replacement in this way would speed up the process of my getting a replacement set.

Now it is over six weeks since I took the set into Crown TV and had them request this ‘panel’. Marco Flores has apologized for the delay and looked into the matter, and stated in one of his last emails that he would ‘take care of this and get the replacement taken care of personally’. After repeated calls and emails to Crown TV as to whether they have heard anything from JVC and why the delay in receiving it is so long, Crown TV finally told me on me on March 16, 2006 that their contact at JVC, a certain Peter Musco, told them that JVC is “out of your model, and didn’t expect any in for quite some time, and asked if I would like a refurbished unit. Crown TV told the JVC rep that they didn’t think so, but JVC could refund my purchase price, but that idea was pretty much shot down. When I informed Marco Flores by email of this information given to Crown TV by JVC, Mr. Flores replied, “I researched the claim and the exchange paperwork was submitted on 3/2. If they (Crown TV) were told differently, then I need to know who it is they spoke to. If it is not exchanged, then I will do it myself. If there is any truth behind the availability I will find another one.”

Since giving me that assurance, Mr. Flores has now done a 180 degree turnaround, and now stated that no LT32X776 are available until some months down the road, and is trying to get me to take a refurbished LT32X776 instead of a new unit.

Steven of Bowen Island, OTHER March 8, 2006

Hi, My JVC 27" started warping and I took it into an authorized JVC repair center. The repair place for the record was DIAL a MOVIE in North Vancouver. I was promised my TV back in about a week which at the time I thought nothing of it, even if it tooks a couple of weeks or so would be fine. I am almost hitting 7 Months with no TV. After many attempts I managed to log a complain with JVC Canada who were not helpful and I did not hear much back.

I then logged a complaint with BBB who attempted to get me my TV back. JVC claimed serveral times the parts are been shipped from Japan. I could believe it if this was a very rare or expensive tv, but this was a inexpensive unit. The repair place claimed the parts kept blowing. It basically took them a month just to look at the TV. I am not sure how I can get my TV back as I am out of options.

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