Complain about a product or service

Mitsubishi

Jenny of Oconomowoc WI (07/03/08)
We purchased a 52 DLP Mitsubishi from Best Buy 3.5 years ago. I've read everyone's complaints, and received the same sales pitch. That all you have to do is replace the lamp when it goes out and you have a brand new picture. After less than 2.5 years, the lamp went out. $250 to replace it. No problem, so it will last at least another 3 years (we had bought ours at discount as a floor model, figured some life was taken out of the lamp before purchasing).

14 months later, we are having problems with the tv again! One day we turned it on, and it was a bluish blurred screen. When we called customer service, we were told to unplug the tv and then turn it back on. WHen we did, nothing but a black screen and the red lamp light lit up. So, we are peeved that 14 months and the lamp is out again. We purchase a new lamp on ebay for $140 rather than the ridiculous $250. Replace the lamp, tv still not working.

Thru many conversations with tv repair companies (want to avoid mitsubishi customer service) I have been told to look into the cost of light engines, etc and see if we can do the repairs ourself to save some money. Those are $1K parts. So, now we are stuck after reading all the horrid reviews on these tv's as to what to do. Repair it and have it break again like everyone else's has or just put out a couple thousand more and buy a new tv?

And when dealing with customer service they were not helpful in the least. I was upset it was 14 months later and supposedly my lamp was out again. She said all you can do is go to parts and order a new lamp. I said you don't replace lamps that go out in 14 months? Sorry mam was all i got. Upon further research, i found we were a entire 2 months outside of the warranty period. You'd think, since they know all the problems with these tv's that 2 months outside of warranty, they could make an exception.

Frankiebaxley of Elizabethtown NC (07/02/08)
mitsubishi tv lamp has been out of seachervice five times in 3years;app;30day each time. it is out of service now a week so far? wd-52525 model

Debbi of Arlington TX (06/19/08)
We purchased ours at Fry's Electronics in Arlington, TX. This is a horrible product, we only had it for a couple of months and the troubles started. First it was running hot (air flow issues) and wouldn't work. Took two weeks with out the TV and finally a service person came out with a new sensor plug.

A couple of weeks later same thing happened and they came out again another two weeks wait, with another new sensor plug!

Third time we requested a different service facility. After waiting again this company hard wired the sensor. TV seemed to work until recently and now it is our fourth time in a year with out a TV that cost over $3,000!!! These TVs are junk! I am so upset to have paid so much money and this is happening to what appears to be everyone!! I have two Sony TVs (projection and 32 regular) that are over 8 years old and both have never had an issue yet! Plus, other off brand TVs up to 15 years old and no troubles. I wish something could be done to stop Mitsubishi from selling the TVs and perhaps make them accountable for all us hard working families dealing with the expense of keeping these TVs running. How about replacing them with their LCD TVs? I wonder if they are junk as well. Any assistance would be much appreciated.

The bulbs apparently only last from a few months to about 6 months. I cannot afford to pay $249.00 for each bulb as the extended warranty only covered 1 bulb...which we were lied to about as they told us we would get replacement bulbs for 5 years. (length of warranty) cts!

Rose of St. Louis MO (05/28/08)
My husband and I bought a Mitsubishi 55-inch television, Model No. 55515, in October 2004 from American TV and Appliances. In June 2007, after less than three years of ownership, the TV failed and could not be reset to function. It took 27 days to obtain and bring the television back to operation status.

On March 16, 2008, the television again failed and could not be reset to operate. It has taken 57 days to obtain the necessary part and return the television to operational status.

In our opinion, this situation with two serious malfunctions in less than one year, and less than four years of total use, constitutes a faulty product that should be replaced. In less than one year, we have lost nearly three months use of our television. It also reveals an inefficient parts distribtuion system that is unsatisfactory. The Mitsubishi employees were less than understanding.

After 47 days and 30+ phone calls, we were offered one of two options: (1) Accept $900 from our present $2200 television set toward a new Mitsubishi TV, or (2) order the required part on expedited priority service, which would take another 7-10 days before delivery, then repair the set. Neither option was satisfactory to us and we stated no. we should receive a new TV but, within a short time, the part was ordered anyway, and the $900 option removed.

Mitsubishi employees took 45 days to order the required part with proper priority to effect rapid delivery; were less than candid in their discussions with us; did not call when they said they would; and were not always truthful! In short, someone dropped the ball obtaining the part necessary to repair the television. Once ordered for expedited Priority delivery, the part (the size of a postage stamp) reached St. Louis overnight. In other words, it appeared they were just stalling us until the part was delivered.

In summary, we found this situation very stressful (migraine headaches, high blood pressure); unpleasant; unnecessary; and highly time consuming for my husband and myself. A letter stating the above was sent to the President of Mitsubishi (MDEA), by registered receipt mail on 12 May 2008. We are still waiting for a response, or an explanation of why ordering the part took so long, or at least an apology. Bottom line: We still want Mitsubishi to replace this defective TV with a new one!

Clayton of Malott WA (05/17/08)
Mitsubishi HD DLP Projection TV Model #WD-62627 (mfrd. Jan. '06, purchased Feb. '06)- Lamp Replacement (lamp module, $229.00). On approximately 2 April 08, after approximately 2 years service, this TV's small 120-watt picture lamp (V29/V30) failed, and had to be replaced. This 2-year period seems to be a short life-expectancy for such a bulb.

However, a replacement lamp isn't provided singularly by Mitsubishi, but is provided as a small component(V29/V30) of a complete $229 lamp module. Providing the bulb inside its module is understandable because of the maticulous (cleanliness) care required in installing the bulb inside its module. However, one should not be charged for the entire new module cost when, at their request, the replaced module is returned to the Mitsubishi repair shop.

Unlike a repair business, when the lamp module core with the defective lamp was returned by me to the above parts store, no core/modular refund was returned/given to me- resulting in a very nice profit for this business. This over-charge by this business should be investigated by a consumer group to determine how many other customers may have been denied similar core refunds. Thank you-

Carson of Phelan CA (03/20/08)
I bought a Mitsubishi TV from Best Buy in March of 2007. Since that time the lamp has burnt out 4 times. We have called each time and received a new lamp under our warranty. The last lamp (before the most recent one that happened 2 days ago) they finally sent out a repair person to look at the TV. He replaced a sensor, it did not help. We have once again had to order a new lamp. Their customer service has done NOTHING to resolve the issue. I have tried escalating the matter and never receive return calls. This TV is a lemon and should be replaced.

If the TV is not replaced it will cost me approximately $1,000 per year just to keep it running. The lamps cost about $250 a piece.

Tina of Green Valley AZ (03/19/08)
We bought our Mitsubishi TV 1 year ago and are having to replace the lamp. We were told the lamp life would be 3years but it already went out. I did a internet search and found other people are having the same problem. We spent $2100.00 on the TV and if we hadn't of bought the extended warranty then we would have to pay for the lamp. But in another year when the lamp goes out (which I'm sure it will) we will be out of luck because the warranty only covers a 1 time replacement lamp. There should be a recall on these TV's and Mitsubishi should be made to fix this problem.

Beharu of Garland TX (03/16/08)
I bought a Mitsibushi DLP TV (model WD 52631) about 10 months ago. After a month it started showing a message: TV will shut down; check air flow. A technician fixed the problem. And very recently I cannot see a picture; I learned that I have to change the lamp. What is wrong with Mitsubishi? I thought the problem would be due to something I was doing, but I understand now that the problem is from Mitsubishi. They have completely refused to replace our TV with a new product.

As a result of the problem, we cannot see TV. We are stuck in a non-information world.

Lora of South Shore KY (03/03/08)
I purchased my 52 inch Mitsubishi TV model #WS55613 about two and a half years ago and the dm module has gone bad. I sent the tv to an authorized repair shop and they have had my tv for over a month. The charge to get my Tv fixed is going to be over $600.00. I spent $2100.00 for it. I don't think a 2 1/2 year old tv should have already broke down and cost $600 for repair. They say they are having a hard time getting the part in and don't know when it will be in.

Cost of repair $600 for a 2 1/2 year old tv that was purchased for $2100. Still waiting for part and tv to be repaired.

Eddie of Plano TX (01/26/08)
We purchased a Mitsubishi WS55613 TV on 11/15/2003. Our blinking green light started 12/29/07, the light will not reset. The TV is completely dead. We have tried everything (Reset, unplugging for days). It has been diagnosed as having a DM module problem. From all our estimates, this will cost around $1,000 plus. We purchased the Mitsubishi brand because of its name and reliability. We cannot believe that the TV is already broken after four years. We have a Sony that has lasted 12 years with no issues. I have called Mitsubishi and opened a claim number 2220674. No one at Mitsubishi will take responsibility. Our repair shop (Burris Price) has faxed in requests for Mitsubishi to help with the part cost. No response. There are pages and pages of issues similar to ours on the internet for Mitsubishi big screen TV. Clearly, this is an issue with Mitsubishi. It is not just my set that has this issue. I am requesting management to review my case to have my TV fixed by Mitsubishi. I want Mitsubishi to pay for the repair and part. I did not pay $2.699.00 for a brand name TV and have it go out in four years. I should not have to pay for a warranty on a reliable name as Mitsubishi. The name should stand for itself. I want a quick resolution to this.

We would be out the $2,700 we paid for the TV if we don't fix the TV. If we fixed the TV we would be spending $1,000 or more on top of the original price of $2,700. The TV is totally worthless without a new DM monitor.

Brent of Red Lion PA (01/10/08)
I purchased a Mitsubishi WD-57831 TV from Tweeter on December 15, 2006. On December 20 I received an error on the screen stating: TV will shut off in a few seconds, please check air if air flow is blocked. It shuts off right away. I went online to Mitsubishi-tv.com and went under warranty, and there was a posting that stated my TV along with 2 other models have this problem; and the warranty would be extended an additional 2 years. So I decided to call Mitsubishi the next day. I talked to Nate (reference number 2216933) who said no problem, please hold. He then got back on and said that there is not a service center in the area, he would forward it to a supervisor, and I will be receiving a call back within 2 business days. 3 days go by no call. I call in and was told that a supervisor will definitely call me back by the end of the day.

No call; same with the next day until Friday, December 28. I got a hold of a Customer Service Rep (Tony, in the US), and he put me on hold to talk to my supervisor. He got back on and gave me 3 numbers to call. I asked him why they did not call me and a service center. I told him to hold; I called from my cell on the other ear. First number was no longer in service, second number they said they do not come to my area. I told Tony; he hung up on me as soon as I gave this information. So I filed a complaint to the BBB. I get a call from Juan January 8th who says he will call me the 9th. He did and told me he talked to a company that will service it but  but not until Monday the 14th. I called the number and there was a message on their answering machine that they would be out of the office for training until Monday. I was not even able to talk to anyone. I just don't get it-- a $3000 TV, and I get lied to, spend hours and hours on hold, do not get any service, pay my cable bill without a TV, and I let my family down for the holidays.

Many hours of my time, lied to, numerous times, hung up on, then lied to again. I asked for a new tv Juan saif that they need someone to service it first. of course no one is in to make that appointment. I asked him how long do you think it is to long to get service. He said well it depends on the time of year, and so on. They could easily swap out my tv and I would be up and running but no luck

Sean of Somerset NJ (12/28/07)
As a warning to everyone, don't buy a DLP TV. The technology is flawed. And especially, don't buy one from  Mitsubishi (MDEA). In just a year I have had to replace the main TV lamp (bulb) twice. That is a $400 expense. Luckily, I took the extended warranty, so it covers for one replacement; but, that's the bad news--the warranty only covers one replacement. Mitsubishi should not sell this defective technology. There should be a lemon law for customers to replace the TV with a different one, perhaps LCD, instead. I contacted Mitsubishi, and the store (Electronics Expo) each time, but Mitsubishi Customer Service will ask you to do useless things like unplug the TV to see if it will fix the problem. It appears silly that turning off the power will magically fix a broken bulb?

I am afraid that the cost of this bulb will eventually add up to be more than the $2400 I paid for the TV. Each time the TV lamp bulb goes out, the down time is about a week. It takes about a week for the repair service, or mail to receive and fix it.

Arlene of Norfolk VA (12/10/06)
I was involved in a car accident in which I was forced to rear ended another car head on. I was driving at 45 -50 MPH and when I came to at the hospital the police officer and the doctors were amazed that my kneck was not broked due to the impact and questioning why the air bags did not deploy. Had they done so I would not have not been injured as badly and I would not have sustained and head trauma. I had my seat belt on and it did not lock me into the seat upon applying pressure to the brakes. I contacted Mitsubishi and was told I would hear from the Legal Dept in three days. I got a brochure in the mail from them What you should know about your Airbags.

I suffered a head trauma and bodily damage.back and kneck injured as well.

Karen of Keller TX (12/04/06)
I bought a new mitsubishi eclipe in 2001 and the paint has completly come off of the vehicle. I have spoke with Mitsubishi and they said that there is nothing that they will do because of the miles on the car. I have found hundreds of people online that have the same problem as I do. This is not right. Unless I parked my car under an acid bath (which I didn't) then this should not be happening. I am a college student who barely gets by and can not afford to loose the money that I will upon resell because mitsubishi wont repaint the car. This is completly unacceptable. DO NOT BUY A MITSUBISHI UNLESS YOU WANT THE PAINT TO COME OFF OF THE CAR!!!!!!

Sharon of Sherrard IL (03/01/06)
We bought a Mitsubishi TV, Model #WD-52525, Serial #115160 at Sears at the end of Jan. 2005.  We bought this TV because of the price, it was on sale, and the history we had with Mitsubishi products. We were not told that the lamp on this product only had a life of 9,000 hours or 1 to 1 1/2 years when we bought the TV. We payed a good price for this TV and at the time we talked to the sales associate my husband and I remember being told that the lamp had a life of 3 years not the 1 to 1 1/2 years. If this had been told to us we would not have bought the TV.

Anyway, the lamp went out on our TV around 2/19/06. Just over the 1 year warranty. This is when we learned about the lamp life and the cost of the lamp, which was $336.26, plus the $107.00 for the technician to come out to the house to replace the lamp. We did not buy the extended life insurance on the TV when it was bought it as we have never had problems with TVs in the past and had faith in Sears. As well asMitsubishi's Television quality product reputation.

Now, I can buy the extended insurance on the TV and it will not cost me anything for the technician to come out next time, I will still pay for the lamp as the cost of the insurance is $340 a year or $970 for 3 years. I was told the lamp cost will be coming down as it use to cost $500 and now only cost $336.26 plus tax. I was shown how and now I am able to replace the lamp myself as there are directions to replace it on the inside of the TV.

I was told by Sears management that their sales agents will now make sure all their consumers are informed about the lamp in these types of TV's.

Mike of Vacaville CA (12/30/05)
I purchased my Big Screen TV from Good Guys on November 26th 2004 and it was delivered on November 29th. The first problem I had with the set was the screen was warped and that took almost 2 months to be replaced and it was the start of what turned out to be a real hassle.

Over the next 11 months I called out Comcast Cable because the “Picture and Sound” were cutting out and I was blaming it on cable, (I have over 15 service requests on these problems already). Each time Cable would say they could not find a problem, but would replace the cable box just in case.

Around November 28 2005 the color went to a full green color. Everything was in green and you could not adjust it out. I called Mitsubishi on or about the 1st of December 2005 (1 year and 4 days after I bought it). I was on hold for over 30 minutes before I was able to speak to someone, he looked up my name and ALL the information about my set and told me to call ”Parkway TV” in Fairfield CA - 707-437-3325 for service and gave me a file # 955636. I called Parkway TV and they sent out a technician the next day.

I was informed that I needed a “PWB terminal P/N # 934C060001 and it would be about 10 days before the TV would be fixed. After waiting for about 5 days I called Parkway TV AGAIN and was told the part I needed was already on back order for another set since 10/31/05 and was not due in until the end of January 2006. I again called (you) Mitsubishi and after being on hold for another 45 minutes, I was finally told someone would look into it and call me back. I have never been contacted by anyone from Mitsubishi.

I again called Mitsubishi and was told that they had made a mistake and I needed to contact the EXTENDED warranty provider. So I called GE and was put on their answering program and it set me up with another TV repair store that was almost 50 miles away. I finally was allowed to speak to a representative from GE and she first off told me that I might have to pay for the service Parkway provided out of my own pocket because I did not contact them first (Remember Mitsubishi told me to call Parkway). She also told me in a very condescending tone of voice that it did not matter how long it took for a part to arrive as long as it was within the warranty period (4 years in my case).

I again called Mitsubishi and again was put on hold for over 45 minutes, when I did get someone on line he hung up on my so I called back again after all I had nothing important to do on my day off except be put on hold by your people. Now I was again on hold for 30 minutes before I spoke with someone who then said “Oh, we have that part” and I’ll call parkway and send it out to them.

This was on the 12 of December. I called Parkway and told them it was on the way. Parkway had never made contact with Mitsubishi because they would not sit on hold for 30-45 minutes at a time.

Ron of Fountain Valley CA (01/06/05)
Back on 8/2/04 I walked into my living room which was filled with a burning smell of something electrical that had burnt. I check all my Home Theater equipment and it was fine. I noticed my Mitsubishi HDTV model # WS55805 would no longer power up. I called for service to come out, the service tech. when straight ot the problem, the "Color Gun" had leaked its coolant onto the main PCB.

I asked if he replaced the "color Gun" could he get it calibrated correctly again? He says " I don't need to replace it, they leak all the time, that's why Mitsubishi started installing drip pans a couple of years ago". The tech. pulled the chassis out for repair, it took 5 weeks to get it back. Once re-installed the picture quality was not correct. I questioned him about it, he thought it looked fine.

I am a Home Theater/Audio file enthusiast, I have over $35,000 invested in equipment and I know the picture quaility of my TV before this event, something wasn't right. The screen would blur at times,the convergence calibration feature was out of focus. I called service out several more times to look into it, unable to resolve it back to the way it was.

Today, their is a black vertical line on the screen and on the left hand side of the screen there are black wavey lines that appear. Service is sheduled to come out and remove my chassis for a second time today 1/6/05. This TV has had no more than 20 hrs of viewing since August.

Here's my problem with this, I work for one of the largest Kidney Dialysis manufacture in the world, anytime an engineer, technician or a customer discovers a problem, we send out a Service Bulletin explaining the problem and what our customers must do have it corrected. Mitsubishi knew that these "Color Gun/Projection Guns" were leaking and installed DRIP PANS to catch the coolant on later models.

Mitsubishi should have notified its customers of the premature damage this would cause to these particular models if there was a leak, its negligence on Mitsubishi's part not to do so. MY TV WAS PERFECT BEFORE THIS EVENT!

I opened up a complaint case with Mitsubishi, Iv'e written letters to Mitsubishi asking to speak to Virgil White (Service Manager at Mitsubishi) -- nothing, no response. The customer service reps over the phone just try to pacify me. I check with a few other Mitsubishi repair shops and they told me the same thing," The projections guns leakout coolant and Mitsubishi had install drip pans to catch it.

Marc of Las Vegas NV (10/08/04)
When I purchased my Mitsubishi 60” HDTV ready big screen model VS-60803 I was assured that when HDTV programming was available, this unit could be upgraded. Since this was my 3rd Mitsubishi big screen, I bought with confidence. My cable company finally offered that service here in Las Vegas so I proceeded to sign up for it. After several unsuccessful attempts by the cable installers, and several days of phone calls by myself it was determined I required an RGB-CV10 unit to receive the HDTV signals.

On 6/28/04 I purchased an RGB-CV10 from Mitsubishi for my VS-60803 and that is when this whole ordeal with Mitsubishi started, and has brought me to the point of never buying your products again.

When I received the RGB-CV10, I called my local cable company to come out and hook it up. After numerous days of effort, and 3 service calls by the cable company, we could not get it the unit to work. After calling Mitsubishi on 7/8/04 at 949-465-6000 and speaking with Carolyn, I was told that there may be a problem with the TV and not the RGB-CV10, and was told to have a service technician come out from one of their approved service centers. At that time, your employee, Carolyn told me that if it were found that the TV was defective, Mitsubishi would repair the TV set.

I had a service technician come out and look at both the TV and the Mitsubishi unit. The service technician was able to get the RGB-CV10 to work, but only sporadically and suspected an intermittent problem with the RGB-CV10, or the TV set needed a new internal module (If one was available). Again after several calls to Mitsubishi at 949-465-6000 and speaking with Michael Farris, I was told to return the unit to them for a new one. I shipped it back on 7/29/04 at my own cost of $35.37, which Michael Farris said Mitsubishi would reimburse.

Keep in mind that all this time I am subscribing to cable services that I can’t view or use. I finally did receive the same unit back on August 24, 2004 via UPS, with a letter indicating the unit was tested 8 hours and it worked fine. Again, after installing it on my TV and making several attempts to make the unit work, no HDTV, no working unit. My cable company has made another service trip out here and they also could not get it to work. I have finally given up on Mitsubishi and this whole ordeal.

I am furious about the whole matter and want some retribution. Although they have returned the unit to me, it does not work regardless of what they claim. My $5,000 big screen still does not receive a HDTV signal as it was “Promised” to do so. I also believe that Mitsubishi owes me reimbursement for shipping the unit back to them ($35.37), dozens of long distance phone calls to their office in California, HDTV cable service for 2 months that I never received ($211.08) that I have now cancelled, $25 service fee for the cable hookup and my time and frustration.

Jack of Mcalester OK (07/23/04)
It seems that Mitsubishi has been putting out their new HD big screen TV's with faulty soldering joints. These loose joints cause a lot of stress on the ICU's causing them to fail. This happened to us after we owned the set for 18 months. I

 called Mitsubishi cosumer relations and asked precisely what steps needed to be done for them to stand-by their product. I was told to provide proof of purchase and to obtain a diagnostic estimate for repair. I called what seemed to be the obvious choice, Sears because that is where I bought the product. The diagnostic estimate and parts which were ordered cost $160.00 which had to be paid up front. Labor to install the parts will be another $95.00.

When I provided these items back to Mitsubishi, they now said they were unwilling to help me because Sears is not on their list of approved repair facilities. An approved list was never mentioned in the beginning. I was never given any help in any way as to who to contact or how to contact someone for repair. They only said to provide a diagnostic estimate. In the end all they had to say was too bad so sad.

Andy of Doylestown PA (10/09/03)
I bought a $3,000 big screen mitsubishi tv. it came with a 2 year warranty. the first time i turned it on, it shut off. it has continued to shut off almost every time i turn it on. the dealer i bought it from has come out three times,it turned off while the repair guy was here so he finally took my tv back to the shop for repair. after 9 days, i called to see what was going on with it and they said they couldn't find anythng wrong with it so they couldn't fix it. he said it was out of his hands and i had to call mitsubishi for help. Remember, it shut down while the tech was here.

I called Stacey in customer relations at mitsubishi. She was rude to say the least and told me that all the warranty guaranteed was that they would fix the tv but there was no time limit. I asked her if they couldn't fix it in five years, would they keep my tv for five years and she said yes. She said there is no time frame that they must fix it within so they can keep it forever. The repair shop has had my tv running "all day" for the past 4 days.

Shelia of Houston Texas (05/23/02)
After only 11 months of usage my Big Screen TV stopped focusing. Once the service representative opened the unit and diagnosed the problem he also discovered scratched lens a factory defect since the unit had never been opened before. The proof of this is that the question of warranty work has never before been invoked in my case. This defect would not have been discovered in the 30 days after purchase since there was previously no need to open the unit. But it has provided Mitsubishi with an easy excuse not to replace the parts as explained by my service rep.

Also Mitsubishi has refused to honor their warranty for the original repair work eventhough I have not yet owned this TV for a year. Mitsubishi's representative has cited the reason for the refusal is because I purchased the TV via the Internet from a wholesaler. I paid good money for this TV real money only to recieve a piece of junk in the end. And now I have been forced to pay another 475 dollars for work that should have been covered by Mitsubishi.

The operative word here is: honor. Either Mitsubishi stands by their products or they don't. Any reputable manufacturer wouldn't weasel out of an obligation to their customer with sorry excuses like these. I paid over 3300 dollars for this set not including delivery 475 for repairs and I still own a defective product.I've always heard that you get what you pay for. But I paid quality money for what I considered quality product from a quality manufacturer. 

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