Mitsubishi

Terise of Aliso Viejo, CA January 3, 2008

Terise of Aliso Viejo CA (01/03/08)
I bought a 55 inch model WS55905 in 2000 and barely used the tv. The picture went out last week December 2007 and we had a repair man out and the tv cannot be fixed since the coolant leaked on the PCB circuit board. The issue I have is the problem could of been prevented. Mitsubishi knew about the issue and never notified customers there was a fix for it so that this could of been prevented. I spent 4500.00 on a tv that I know have to pay someone to remove from my home and I hardly used it. I had similar issues that most folks have with their customer service. You call and are on hold for at least 30 minutes and they will not give you any retrobution or credit towards a new TV. Shame on you Mitsubishi.

Sean of Somerset, NJ December 28, 2007

Sean of Somerset NJ (12/28/07)
As a warning to everyone, don't buy a DLP TV. The technology is flawed. And especially, don't buy one from  Mitsubishi (MDEA). In just a year I have had to replace the main TV lamp (bulb) twice. That is a 400 expense. Luckily, I took the extended warranty, so it covers for one replacement; but, that's the bad news--the warranty only covers one replacement. Mitsubishi should not sell this defective technology. There should be a lemon law for customers to replace the TV with a different one, perhaps LCD, instead. I contacted Mitsubishi, and the store (Electronics Expo) each time, but Mitsubishi Customer Service will ask you to do useless things like unplug the TV to see if it will fix the problem. It appears silly that turning off the power will magically fix a broken bulb?

I am afraid that the cost of this bulb will eventually add up to be more than the 2400 I paid for the TV. Each time the TV lamp bulb goes out, the down time is about a week. It takes about a week for the repair service, or mail to receive and fix it.

Arlene of Norfolk, VA December 10, 2006

Arlene of Norfolk VA (12/10/06)
I was involved in a car accident in which I was forced to rear ended another car head on. I was driving at 45 -50 MPH and when I came to at the hospital the police officer and the doctors were amazed that my kneck was not broked due to the impact and questioning why the air bags did not deploy. Had they done so I would not have not been injured as badly and I would not have sustained and head trauma. I had my seat belt on and it did not lock me into the seat upon applying pressure to the brakes. I contacted Mitsubishi and was told I would hear from the Legal Dept in three days. I got a brochure in the mail from them What you should know about your Airbags.

I suffered a head trauma and bodily damage.back and kneck injured as well.

Karen of Keller, TX December 4, 2006

Karen of Keller TX (12/04/06)
I bought a new mitsubishi eclipe in 2001 and the paint has completly come off of the vehicle. I have spoke with Mitsubishi and they said that there is nothing that they will do because of the miles on the car. I have found hundreds of people online that have the same problem as I do. This is not right. Unless I parked my car under an acid bath (which I didn't) then this should not be happening. I am a college student who barely gets by and can not afford to loose the money that I will upon resell because mitsubishi wont repaint the car. This is completly unacceptable. DO NOT BUY A MITSUBISHI UNLESS YOU WANT THE PAINT TO COME OFF OF THE CAR!!!!!!

Sharon of Sherrard, IL March 1, 2006

Sharon of Sherrard IL (03/01/06)
We bought a Mitsubishi TV, Model #WD-52525, Serial #115160 at Sears at the end of Jan. 2005.  We bought this TV because of the price, it was on sale, and the history we had with Mitsubishi products. We were not told that the lamp on this product only had a life of 9,000 hours or 1 to 1 1/2 years when we bought the TV. We payed a good price for this TV and at the time we talked to the sales associate my husband and I remember being told that the lamp had a life of 3 years not the 1 to 1 1/2 years. If this had been told to us we would not have bought the TV.

Anyway, the lamp went out on our TV around 2/19/06. Just over the 1 year warranty. This is when we learned about the lamp life and the cost of the lamp, which was 336.26, plus the 107.00 for the technician to come out to the house to replace the lamp. We did not buy the extended life insurance on the TV when it was bought it as we have never had problems with TVs in the past and had faith in Sears. As well asMitsubishi's Television quality product reputation.

Now, I can buy the extended insurance on the TV and it will not cost me anything for the technician to come out next time, I will still pay for the lamp as the cost of the insurance is 340 a year or 970 for 3 years. I was told the lamp cost will be coming down as it use to cost 500 and now only cost 336.26 plus tax. I was shown how and now I am able to replace the lamp myself as there are directions to replace it on the inside of the TV.

I was told by Sears management that their sales agents will now make sure all their consumers are informed about the lamp in these types of TV's.

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