Complain about a product or service

Mvix USA

John of APO, AP, United States October 10, 2009

MVIX Ultio Freezes and No Services Support. On June 20th of this year I purchased two of the new MVIX Ultio with 1.5 TB hard drives totaling over $800.00 including shipping and handling. The units worked find until one of them starting to overheat, freeze and finally show an IO error.

I contacted MVIX support on Aug 21st informing them of the problem and opened a support ticked EWS-492125. After being informed to try a firm ware upgrade that didn't work they finally issued me a RMA # R_MS08272009001 and returned the unit to them at my own expense. After which they informed me the unit needed a new cooling fan but there was nothing else wrong with it. To this day Oct 10, 2009 MVIX has not answered any of my emails and my phone calls are placed on hold. Lose of $800.00 dollars for units that dont work, extra expanse for additional shipping and over seas phone calls do to being part of U.S. Forces Japan

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