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Donald of Oviedo FL (03/02/08)
I purchased a weather radio which was then recalled. The substitute did not arrive for 4 months. It arrived without a charging dock. Weeks later a dock was sent after several requests. The radio will not charge, and Oregon Scientific will not answer my messages. Worst customer service ever!
Living in a hurricane and tornado prone area, I need a weather radio. Had to purchase another one.
Michael of Highlands Ranch CO (01/20/08)
I returned my Oregon Scientific weather radio under terms of their recent recall. The notice I received stated a replacement would be sent within 2-3 weeks of receipt. The UPS tracking states Oregon Scientific received the radio on 11/27/07. Three emails have gone unanswered. I have called customer support three times, only to be told they are having a high volume of calls and someone would call back. Of course, no one ever has.
I am out a weather radio that cost over $100.00. I have had no response whatsoever from this company.
Donald of Orlando FL (09/27/07)
Re: Recalled weather radio WR-108. Numerous emails regarding failure to send return address and prepaid label, as promised, have gotten nowhere. So, have not been able to return useless unit for replacement.
None yet, but we had a tornado warning the other night. The recalled unit was useless in this situation. The tornado did strike and did severe damage a few miles to the northwest.
Larry of Aumsville OR (01/05/07)
OREGON SCIENTIFIC WEATHER FORECASTER AND ATOMIC CLOCK (MOD. BAR888A) MALFUNCTIONED. ATTEMPTS TO CONTACT THE COMPANY AT AN 800 HELP LINE , ON THEIR PUBLISHED FAX LINE AND ON TWO ON_ LINE TECH SERVICE LINES POSTED BY OREGON SCIENTIFIC, OVER A TWO WEEK PERIOD, HAVE PRODUCED NO REPONSES FORM THE COMPANY. THEIR PRODUCTS ARE INTERESTING BUT THEIR SERVICE IS NON-EXISTANT. EVIDENTLY THEIR PRODUCTS ARE DESIGNED AS THROWAWAYS, AS NO SERVICE OR SUPPORT IS AVAILABLE.
Jarrett of Goshen NY (10/31/01)
I bought a alarm/projection clock product model#BAR338PA which was advertised and also stated in the manual that if you hit the snooze button the time will be projected on the wall for 5 sec. This did not occur and I then called up customer assistance. The representative nastly explained that they removed that option after production. No where on the box and the manual did they explain this new change.
One of the main reasons why I picked this product was for that option. There is false advertizement with no attempt to correct it. The product was $100 and I feel they should correct the problem.
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