Panasonic DVD

Bob of APO, United States July 27, 2009

I purchased a Panasonic LS-855 portable DVD player from Costco to take with my family overseas with the military. After a month of use, the power adapter started having a loose connection and no longer worked. Normally (if I had remained in the US), I would have taken the unit back to Costco because they have great service. Unfortunately, with no Costco nearby, I tried to get Panasonic's help over the phone. They gave me multiple stories on why they couldn't honor the warranty that is explicitly written to cover the adapter. They first tried to argue that "any accessory that comes with the DVD player is not covered in the warranty." After I quoted from the limited warranty section of the manual, they changed their tune and told me that I had misused the item and it would not be covered. It will take a long time before I trust Panasonic again!

David of Peabody, MA June 15, 2009

I purchased a VHS/DVD Burner combo DMR-EZ47K unit a little over a year ago. Since owning it, is has been nothing but trouble. It frequently freezes up, requiring me to reach around and unplug it to get it working again, it randomly displays artifacts on the screen during DVD playback, and is just plain trouble. I know I didn't just get a bum unit in that most of the review on the product on Amazon and elsewhere bore out the same experiences.

During the course of my ownership, I have contacted Panasonic numerous times in an attempt to resolve it. I have had e-mails ignored, I have received canned responses (2 months after my inquiry. I have spent hours on hold, only to speak with non-english speaking morons who hadn't a clue. I have updated the firmware, and I have gotten nowhere.

Finally, I filed complaints with the BBB and Division of Consumer Affairs, and after first denying the problem, and after 2 more months of lies and baloney, they finally agreed to buy the unit back from me. Their "legal representative" wrote me a letter and stated specifically that if I "forward to him a copy of the receipt, I will send you a check and packaging materials to return the unit." I immediately faxed him a copy of the receipt, only to have this liar then tell me that now I had to send him the unit first. As Panasonic lied to me and played this game already once, I was not going to fall for it a second time.

Since then, I have had several conversation with this dispicable person and have gotten nowhere. Never in my life have I dealt with a company with worse customer service. Rather than honor their warranty, and stand behind their products, Panasonic would rather employ lowlife pseudo legal councilors to protect their precious image by fabricating lies and pushing off customers. Even when he is, in words only, attempting to do the right thing, he can't bring himself to do so without playing games. I am stuck with a defective device, and have wasted a lot of time on a piece of junk

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.