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Tracey of Uhrichsville OH (07/03/08)
Purchased Panasonic PT50LC13 television Aug. 2005. From that time until May, 2008, there have been a total of four lamps in the television. This last time, I purchased a lamp, still didn't work. Had to take it to a service dealer, who just called me to inform me the television is basically, beyond repair. In short, one of the voltages in the television is only putting out 300 watts, when it should be 1700, which results in a problem with the ballister circuit, and possibly affected the main circuit board, of which is no longer available. To even start to fix the television, it would cost app. $1000, and then, the main curciut can be checked, and if ruined, I'm out the money and still no television. I told the repairman to put it back together and we'd pick it up and store it in the garage. I feel Panasonic has a real lemon, and reading the complaints on the consumer affairs web page I'm not alone.
Because of excess medical bills, as well as gas costs, etc., we cannot afford another television, and are paying for hd reception, with no television. I thought when I purchased this television (just a note, it was purchased with my father's death benefit, because he always wanted to buy us a television for our new house, but passed away before he was able), which is the most expensive television I've ever purchased, it would last a lot longer than 31 months.
Michael of Kenmore NY (07/01/08)
my replacement tv from the class action lawsuit ,, the bulb blew out on the new tv after 8 mo bulb was never suppost to go it did go, no warranty on the new one something is up here i'm not the only one
Brian of Lorain OH (06/30/08)
On December 17th 2004 I bought a brand new Panasonic PT 43LC14 from Sears for $2500 of my hard earned cash. I even bought the extended warranty. Well the extended warranty just ran out on December 17th 2007. By know you've guessed it. Last night (6/29/2008) my TV did not work. Both Panasonic and Sears told me that I would have to deal with it and they can not do anything for me.
After doing some research I found the same problem with a lamp (TY-LA1000 REPLACEMENT LAMP) that actually caused a settlement with a law firm and Panasonic. Now I have to pay 300 for the lamp, 100 for a service call plus time and labor.
Stress! Money is tight and no way to pay to fix it or buy a new one.
Larry of Huntington IN (06/28/08)
I truly can say what the term means when you purchase a DEAD HORSE. I have a 23 month old Panasonic HDTV Model no. PT-LCX15 which incorporates the famous controversial low life lamp part no.TYLA-1000. I also know what the term, Thrown under the Bus means after I talked to several people representing Panasonic.
I have to purchase a new replacement lamp and then I am getting rid of this TV.
Larry of Huntington IN (06/28/08)
I truly can say what the term means when you purchase a DEAD HORSE. I am so fortunate to have a 23 month old Panasonic HDTV Model no. PT-LCX15 which incorporates the famous controversial low life lamp part no.TYLA-1000. I also know what the term, Thrown under the Bus means after I talked to several people representing Panasonic.
I have to purchase a new replacement lamp and then I am getting rid of this TV.
Stephanie of League City TX (06/16/08)
Panasonic HD TV1030i PT-50LC13 The lamp has gone out 5 times & have had to replace!!!!
First 3 times Best Buy replaced. Without working TV each time. 4th time the Best Buy extended warranty expired & had to purchase myself. Now it's gone out again & will have to replace again. These bulbs are not cheep!!! Never had a TV do this!
Harvey of Baltimore MD (06/15/08)
bought a lcd projection lamp model ltp/ty-la1000 about a year ago and it stopped working. Am I eligible for a free replacement uner the class action?
no damaage just does not work
Vincent of Jackson NJ (06/14/08)
I purchased a Panasonic PT-50LC13 televsion in 2004. Since that time, at least three times a year, I am replacing the bulb or something else with the televsion. I asked for a replacement because it is a lemon but was told I was not elegible.
I have spent over a thousand dollars in replacement parts for the televsion.
Tom of Arroyo Grande CA (06/09/08)
TY-LA1000 bulb burnt out prematurely
Replacement bulb is $200-$300.
Priscilla of Vista CA (06/07/08)
This is the worst customer service/company I have ever come across! Approximently 2 weeks ago, I was preparing dinner for my family when our Panasonic Plasma went black, hoping it was a problem with the cable company. No of course not, I contact panasonic and explained we had only owned the tv for 2 years. I explained how unhappy we were and we purchased a panasonic due to the name and reputation. I then got a local panasonic tech to give me an estimate. it reguires $1,600 parts/labor.
I then got back in touch with BETTY at customer care and she said I needed to fax her the original receipt? We did so. She said the repair is to costly. She would look into a similar model for replacement. At that point I was extremely happy, WOW it was the right thing to spend the extra $ for Panasonic! After numerous call and faxing back and forth. She called and faxed over a release. The release was signed and faxed back. I called Betty and said how happy I was they were doing the right thing. She then dropped the bomb and asked me for my credit card #. I said for what? Well she said for the replacement plasma!
I was completely confused! I said, why would I pay for another television when the current television was only 2 years old that we paid $2400 and the estimate to repair was $1600, and Best Buy sells the television, the oned she was selling for $1,099. I was so mad, I just couldn't believe, Panasonic was not only not backing up their product, or request to split the repairs, they were manipulating me into purchasing another panasonic television for $200 more than the exact model?
It does not end there, I demanded to speak with her supervisor,she said she would have to have someone get back to me. She said the tv was out of warranty! Of course I have heard not received a call from BETTY's supervisor although I was promised over 5 days ago!
Deirdre of Mount Airy MD (06/03/08)
Haven't talked to COSTCO yet, but I beleive it is out of their warranty period. Have had the TV for 2 years and 5 months. Replaced the lamp about 6 weeks ago and now there's a yellow haze all over the screen and several bright spots (blue, yellow and red) in the lower center and left side of the screen. It sounds like all the other problems I've been reading about. I've been reading up and it seems that now the light engine could be bad. This will cost approx $1,000.+ I will contact COSTCO tomorrow.
$233.00 for a new lamp with a new problem developing each day. will not but anymore TVs from COSTCO!
Priscilla of Vista CA (06/01/08)
Ug, we purchased a Panasonic 37 HDTV 12/2005 for $2300, on May 27, 2008 I was making dinner and the screen went black! I contacted a panasonic servicer and received a $1600 estimate! OMG, the current price for a 42 Panasonic is $1300 brand new! I have spoken to numerous people by e-mail, fax's, letters etc! We have not even finished paying it off! I believe we owe more that what the current price is! I now am waiting to see the outcome as the Plasma sits in the corner collecting dust!
Kristie of New Milford CT (05/22/08)
Purchased the PT-43LC14 Panasonic television in April 2005 and have to replace the lamp for the second time. Lamp TY-LA1000.
Purchase price for the lamp
Evelyn of Gretna LA (05/13/08)
I bought a Panasonic t.v. in june of 05
model #PT-61LCX65 everything was find until around Jan of 06 the lamp went out. Since then we have to change the lamp evry 3 to 4 months. When we bought the t.v. we bought the extend warrrenty. This last time it went out on March 13, 2008 it is still NOT fix and today is May 13, 2008.
I have being fighting with Best Buy for a new t.v. they say its maintenance. I understand that but every 3 to 4 months is more than maintenance
William of Raleigh NC (05/13/08)
I have the TY LA1000 bulb in my panasonic tv--the one that is in the class action lawsuit for 4 of panasonic's tvs--but not mine-- model number pt-52lcx65. just joining in on the complaint issue of the short life of the bulb--$284 to replace after just over 2 years. Customer service was just a goat rodeo--back and forth between groups, told wrong info, sent to different departments--I've got 5 different toll-free numbers to call--and not sure which goes where--and i don't think panasonic knows either...
I'm out $300.
Tracey of Uhrichsville OH (05/10/08)
Puchased television model # PT50LC13 in August, 2005, right now we cannot watch it for the fourth time, because of the lamp defect, which causes the lamp to burn out. This will be fourth lamp in the television since we purchased it. At this time, $300 for a lamp is not available.
We couldn't get in the class action lawsuit because the lamp didn't blow before Nov. 2007. Panasonic, when I've made over 4 phone calls, is not budging at all to send a lamp (comp), or compensate in any way, as matter of fact, they have been absolutely nasty when I approached about requesting for some type of compensation. They continue to want to transfer to me to the parts department to order a new lamp (which I have to pay for). I'm very upset, and have a television that I paid $1700, that is a piece of junk, can't be watched, unless I pay over $300 ($285.95 for the lamp and S/H).
We can't watch television, which I might add, am wasting money with my satellite provider, for HDTV, because this is the only television in the house that is a HDTV. I either want Panasonic to stand behind their product for victims who are stuck with this defective television, either issuing new lamps when one goes, issuing another television (of equal size), or refunding my money so I can purchase another television, that we'll be able to watch and not have to call Panasonic and be treated unfairly every 8 to 14 months.
Robert of Anchorage AK (05/09/08)
Purchased a Panasonic PT-50LC13 tv 11/08/03. I had also purchased the extended warranty through best buy. Since I have purchased this TV I have had a repairman here to fix it 4 times. The last time the TV was no longer under extended warranty and cost me $429 to replace the lamp which was replaced 3 time prior.
The repairman told me about a class action lawsuit. Why didnt the manufacture inform me of the class action lawsuit? Is it too late to get the $1000 towards purchase of a new TV. I dont want to have to replace a bulb every year at $429.
Amanda of Spencer MA (05/06/08)
I purchased my Panasonic 50 LCD television from Best Buy in Marlborough in August of 2006 and have had nothing but problems with this tv since my purchase. I had to have my lamp replaced the first time after 2 months of ownership and then again about 7-8 months later along with the lamp harness and now here we are May 08 and my lamp blew up friday night and when I contacted Panasonic they stated that the class action lawsuit that they had on this T.V. was settled in Nov 2007 and that their hands are legally tied. I think that this is unacceptable for such a well known compnay at that to say to a consumer with this huge issue.
I am now stuck with a $1500 television that is busted and a $300 replacement lamp bill every 2-8 months when the lamp explodes. Along with this inconveinence I am without a television for a week or more. I was never notified that there was a lawsuit on this specific television and I was not compensated nor did I receive any notification from the manufacturer that there was something wrong and that they were going to respectfully fix or replace the television. I am a single mother of 2 and this is a very costly problem to fix every 2-8months. I would like to know if there is something that can be done? I am very unhappy and I think that Panasonic should take responsibility for this and help me and everyone else out that owns this model with whatever issues we are having it's only right.
I have been without a television for 5 days now and it's going to be even longer until I can come up with the $300 to buy a replacement lamp which shouldn't be my responsibility. Panasonic should be replacing this for free.
Manoj of Sacramento CA (05/05/08)
Lamp blowout after 3 years and 10 months on the Panasonic PT-50LC13 Class action lawsuit filing over by Nov 2007. What are my resources now?
Syed of Mumbai OTHER (05/03/08)
Sir, I did import an 50 Plasma TV from Gulf. The PDP of the plasma got broken while transporting. It has been more than a month now, i am running re-seller to re-seller including the distributor to get the PDP replaced. But I am not recieving any favorable response. In fact the services of Panasonic india is very poor and they are not even bothered to entertain my query. Please advice accordingly. Thanks
Ron of Tampa FL (04/30/08)
Purchased a DLP TV #PT50DL54J 9/05 along with an extended warranty. Got a Replace lamp messege on the screen yesterday. Don't know how many hours of use but no where near the 10,000 hours stated in the Owner's Manual. In reading the Service contract from WCPS of Florida, the lamp is not covered since it is designed to be consumed during the life of the product.
To quote the Panasonic web site concerning their extended warranty, You will never have to worry about unexpected or unplanned repair bills. The Plan pays for all parts and labor to keep your product in good operating condition. No where on the web site is a sample copy of the extended warranty contract to review BEFORE the purchase. Lessons learned, never purchase Panasonic products again and read the fine print!
Hung of Orangeville, NE (04/29/08)
I've bought this PT-43LC14-K LCD not even a year and the bulb had blown out already. The amount of hours weren't even 2,000 hours.
I am very disappointed of this only one Panasonic item that I had purchased. Any other Panasonic I have in the past was excellent. Panasonic is my favorite Brand Name. And I am still looking ahead to buy more Panasonic in the future. I hope Panasonic will do something for me.
John of Gorham ME (04/27/08)
I bought the panasonic PT 44LCX65 LCD projection TV just over 2 years ago. My bulb blew out way under the manufactures specs. When i went online to find out about the price of the bulb, $300.00 I saw that there was a lawsuit about defective tv's with model PT 44LCX65 like the one i have.
They extended the warrenty till nov, of 2007. When i called it was only 5 days after the expiration date. They said they couldnt help me. I was extremely upset, they never contacted the consumer nor did the store i bought it from. Now my TV has green spots all over it. Clearly a defective TV. Panasonci should have been made to contact customer. I paid $3,200 for this Defective TV..
Spent $600.00 on bulbs now the LCD part of TV is failing wich is $1,200.
Dean of El Cajon CA (04/24/08)
Warning indicator: Replace Lamp Unit and reset time.
Melissa of Glen Burnie MD (04/24/08)
i only had my lcd tv for 2 yrs and the bulb doesn't work anymore i think these store retailer need to inform their customers of the life exspectancy of the bulb because these tv's cost alot anyway now you have to replace the bulbs every 1-2 yrs its not fair
Julius of Alhambra CA (04/22/08)
I Bought Panasonic PT-50LC13 for 2200 dollars at costco in July of 05. Television stopped working yesterday April of 08. I watch about 1-2 hours of television a day on average. I calculate that is approximately 2500 hours max on the TV. Panosonic states that the life of the Lamp is about 10000 hours.
Lamp stoppe working. Had to purchase a new lamp online for 200 dollars. Spent 2200 dollars on television. Manufacture claims that lamp life should be 10000 hours. I got about 2500 hours from mine. That is quarter of what Panasonic claims the lamp life should be.
Ahmed of Nutley NJ (04/22/08)
There has been a class action settlement regarding panasonic lcd projection tv's. We have model# PT50LC13. When I contacted panasonic about this very issue in the past I was always given a number to a service center who came to try to fix the tv. In an effort to post a complaint about the defected tv for the 3rd time a Panasonic customer service rep informed me of the suit and advised that the extended warranty has expired. And also went on to say that Panasonic is no longer responsible or has any involvement with the defected tv's.
As an owner of this tv, wasn't panasonic responsible for contacting every owner and informing them of the suit and choice of settlement? We were never informed by panasonic or the seller of the tv (bestbuy). In addition to this the service center provided by Panasonic advised me that they could not correct the problem and the lamp would have to replaced yearly, they also advised that I should contact Panasonic again.
We are now responsbile for a defective tv that will burn out lamps before the life span. a price of $305 was quoted to replace the lamp which will have to be done every few months due to the defect in the tv.
Larry of Winter Haven FL (04/12/08)
We purchased a Panasonic PT-50LC13 in April, 2004. Luckily we also purchased the extra warrantee, the bulb has been replaced by Sears 5 times since purchase, (one time it went out in less than a week. This TV is a piece of junk and low and behold the bulb is out again! I called Sears and they are not even aware of the class action suit, I stumbled upon it purely on accident while looking to purchase a bulb on line.
Agi of Chapel Hill NC (04/10/08)
We bought a Panasonic LCD TV - Model # PT-45LC12 at Circuit City. The bulb just burned out prematurely after 7 months. The previous bulb lasted for 6 months. Our warranty expired. Something must be done.
H
Jan of Littleton CO (04/09/08)
I purchased a Panasonic TV model number PT-40LC12/PT-45LC12 in 2003. I have purchased 5 replacement lamps already. They do not last any where near 5,000 hours. And they are $300.00 approx. each. I question that the TV fan does not cool adequately and that is why the bulbs do not last, I could not have received that many bad replacements. I will soon be ordering number 6 and that is with my TV not being run from December to March!!
Lisa of Akron OH (04/09/08)
Purchased Panasonic PT-44LCX65 from HH Gregg 11/26/05. As of 04/01/08 (approx. 2 years from purchase, receiveing message on tv, Lamp needs replaced. Part is $256.00. We purchased warranty; but, it is not Full Coverage so we are stuck with paying for light that may be defective.
Ryan of Phoenix AZ (04/06/08)
PT-50LCX63 Bulb on tv burnt out with less than the 10,000 hours as promissed. Saw the website for a suit and decided to act due to the cost of these replacement bulbs.
Well, ince they contain mercury and I have small children, I dont think panasonic wants me to possibly break a bulb and cause any harm to myself and or my family.
Mark of El Dorado Hills CA (04/05/08)
I purchased a new 50 Panasonic plasma TV in mid-January 2008. Approximately 40 days later it abruptly stopped working. A Panasonic contact repair facility made an in-home repair service call. A circuitry board was replaced & the TV still didn't work. Two weeks later they took the TV to the shop. We have now been without a TV for almost five weeks and there is no estimated date for it to be back in service or to be replaced if it cannot be repaired.
I am paying for a television that I do not possess. I am paying for high definition broadcasting that I cannot watch. My wife has had to take time-off from work, without pay, to be present when the repair personnel showed up. I, as a consumer, am getting hit with additional costs for Panasonic's faulty product. And, in the end, I will be getting a reconditioned product for the cost of a new product. What's wrong with this picture?
Nimish of Palo Alto CA (04/05/08)
I bought a Panasonic LCD TV PT-60LC14 on Feb 2005 with a 3 year bulb warranty from Anderson. The bulb blew off on Mar 2008. I contacted customer service and they told me they cannot do anything. The lawsuit had expired in Nov 2007 and my TV Model number (although it used the same lamp TY-LA1000) was not covered. I researched the internet regarding the lamp and found this website.
I bought a lamp TY-LA1000 found a third party Ness Electronics that claimed that there was no point paying extra for the shell around the lamp. I bought the lamp from them and it turned out that the lamp replacement is not easy and it requires soldering. So, I spent $200 on a lamp and I still cannot replace my broken lamp in my TV.
Ric of Huntington IN (04/04/08)
The pt50lc13 LCD Panasonic TVs are junk. The lamp no. tyla1000 last nowhere near 10,000 hours. The last one lasted 20 hours. I thought I was part of the class action lawsuit that is no longer in effect.
Lee of San Ysidro CA (03/18/08)
I purchased in good faith a 42" PANASONIC Plasma T.V. on-line. It worked beautifully for THREE (3) DAYS. I then shipped this piece of over-sized/overweight junk to Poway T.V., Poway, California. This authorized service center informed me that the problem was a common occurrence.
I spent the better part of a morning just ON-HOLD with a succession of Panasonic 800 #s. Because I live in Mexico, I had to drive the Panasonic Plasma back to the States and then collect it a week later. I am out-of-pocket at least $500. It is my feeling that outfits like Panasonic will only recall a certain product IF IT PLACES THE BUYING PUBLIC IN PHYSICAL PERIL (i.e. explosion, fire, toxic meltdown et al). I SHALL NEVER BUY ANOTHER PANASONIC PRODUCT UNDER ANY CIRCUMSTANCES! I'm disgusted.
Fred of Austin MN (03/17/08)
I purchased a Panasonic PT-50LC13 TV from Circuit City in September of 2004, spending over $2300 for the TV alone plus stand and additional equipment. Was told the only maintenance this set should ever need would be bulb replacement. While they had a 1 year warranty, I should expect at least 3 to 4 years life on the bulb. I have replaced two bulbs well within the 10,000 hours time limit. The last bulb was replaced in June of 2006. When I called to reorder a bulb today, I stated I wanted to have a complaint on file and asked if anyone else had complained and was told there was a lawsuit that expired in November of 2007. So nothing more can be done for me.
My original complaints were listed with Circuit City and Panasonic prior to this Class Action Lawsuit, yet I was never made aware of this until after it expired. Seems clear to me I should have been part of this settlement. The customer Service rep handling this, Carol O'Brian's, answering machine at 201-211-7262 is full with a message that sends you back to the techs at 800-211-7262 that sent you to her to start with. The attorney in charge of this, Mike Marino at 201-392-6100, has an answering machine stating he will get back to you. Looks like nothing but run around from Panasonic, without legal help
The damage to us is cost of new bulb not covered and down time without TV.
Maria of Riverside CA (03/17/08)
About two years ago, I bought a Panasonic TV (model PT-50LC13), and last year one of the bulbs burned out. Now less than 900 hours of use, another bulb just burned out again which makes me think that something must be wrong because I paid over $500.00 in repairs. I found that this bulb should last for about 10,000 hours per bulb. Something needs to be done because if I'm going to pay $500.00 every six months, I'd rather buy another TV.
The consequence is that I already paid over $500.00 less than six months ago; and now if I want to watch TV, I have to pay another $500.00 to repair my TV.
Robert of Clifton Park NY (03/16/08)
I called to tell them the bulb blew out on our TV again--at least 4 bulbs in 3.5 years. They tell me I could have joined a class action suit; but, oh no, it ended in Nov. of last year. But they will gladly sell me a bulb for $299.99. I never was notified of any suit. They have always been quite nice about honoring my $500.00 extended warranty by replacing their 10,000 hour bulbs at lifespans which approached 10% to 30% of life. They even replaced a $400.00 ballast board. But now they tell me I could have gotten out from under this piece of junk and gotten a replacement that works...except they never notified me....
Michael of Tucson AZ (03/16/08)
I had purchased a Panasonic (Model PT-50LC13) LCD Rear Projection TV. I purchased it in May of 2004. I have had 2 lamps blow. (Panasonic replaced the first one due to warranty.) The next one I had to pay for. I called and complained to no avail. The set just blew up again the other day. It appears it is the ballast this time. I bought another replacement lamp, and the TV will not turn on. Power light (green) turns on and then flashes to off (red), and the lamp indicating light, flashes (red).
I would not recommend to anyone to ever buy a Panasonic product. I have had to purchase 2 lamps that retail for $300.00. I now have had to purchase a ballast repair kit. I have been doing research online to find out where the ballast is located and cannot find out any information. I will have to pay a technician to repair this. I emailed Panasonic, and they sent an email mail back kind of saying as much as: too bad.
Rebecca of South Bloomfield OH (03/11/08)
We purchased a Panasonic PT50LC14 TV from Sam's Club. This is one of the tv's that take the TY-LA1000 lamp kit. We made the purchase in October of 2005 but didn't use it very much until Nov of 2007. The lamp went out and we had to have it replaced today. Almost $500 every six months or so is not good. To put salt in the wound, we purchased a service agreement from Sam's Club. The salesman told us that they had a little trouble with the lamps but the service agreement would cover it. We found out the had way that that was not true. No where in the agreement does it say that the lamp is not covered. They said it was part of the What's not Covered, number 22 parts normally designated to be replaced periodically by you or consumed during the life of the product (ie, batteries, ribbons, toner cartridges, drums, remote control units, video cassettes, dvd and compact discs, etc). There is nothing about internal lamps. This tv should be part of the law suit pending. And/or the Sam's Club Service agreement should cover the part.
Garyy of Hershey PA (03/11/08)
I was unaware that there had been a class action suit filed concerning the problems with my Panasonic TV model # PT 50-LC13 for defective lamp. I did however know the lamps were bad as I have already replaced three and it just went out again. That is when I e-mailed Panasonic. They have only paid for one of the lamps. All I was asking for was for them to replace the lamp. They referred me to the web site that stated the claim was settled in Nov. I wrote them back telling them that I was never made aware of the suit and as in a re-call for defective parts I should have been notified. I received another e-mail referring me to a local service center, so I was on my own again.
I then called Panasonic customer service and talked to Justin position # 5715 who stated they would do nothing to help me but referred me to the web site that said the case was settled or to a local repair center but Panasonic would not pay. I ask to have that in writing over the internet or by mail and he refused. He eventually gave me over to a supervisor who was VERY rude and blunt and eventually gave me the name of their corporate lawyer. I have left a message there. If they know my TV is defective they should fix it.
I can't recall the exact price of the TV but it was around $2,000. I have then paid for two of the three lamps for a total of about $650 to $700. (parts and shipping). Now the lamp is out again. Even if they replace the lamp it will only go out again in another year or just a little over a year. I could not in good conscience sell the TV once I replace the lamp so I am out a 50in Flat Screen 1080i TV.
Michael of Golden, CO (03/08/08)
We purchased our Panasonic in March, 04 and a $500 service warranty. Original bulb sparked-out within the warranty time and was covered/replaced under warranty. Bulb #2 lasted about one year before sparking-out. They would send out a tech, but we would have to pay for the new bulb. The tech could not find anything to fix.
Bulb #3 lasted until Feb. 08. We replaced bulb #4 and then it sparked-out in March 07,2008.
My husband is on the phone with Panasonic customer service now and has been for about 1.5 hrs. They are telling him that they can send a service guy out again, but if they do not find something to fix, they will have to charge us. They also say that they have recalled many models, but not the one we paid for.
I checked out the reason for recall and it is all about the lamp connection. Same problem we're having.
Each bulb replaced cost $200-$300.
Robert of Winter Park, FL (03/08/08)
I purchased a Panasonic projector LCD TV in January of 2005. May of 2006 and the bulb is already burned out, with is less than 2500 hours on a bulb that claims it can last 10,000 hours. I replaced another bulb in 2007. Now in 2008 another burnt out bulb and $300 to clean the air filter.
$300 a bulb times three $900 plus $300 to clean the air filter. I will replace this bulb one more time, sell this piece of junk and buy anything but a Panasonic.
Jeff of Thornwood NY (03/06/08)
Panasonic Plasma Disappointment! The first day my new Panasonic Plasma (50PZ700U) arrived, the power would not stay on more than 20 minutes. I called Panasonic thinking they would ship me a new unit ... but they had me check how many times my red light was blinking. They seemed to know exactly where this was going, and in less than 3 minutes told me they would dispatch a technician the following week. For those wanting the gory details, Google the following: Panasonic+Plasma+Power supply+Blinking Lights. It's an eye opener for those thinking this unit is flawless (as I did when I read the Consumer Reports review). I should add it seems to affect all current Panasonic Plasmas. At any rate, I'm left to wonder how long this will take to resolve and what else might be wrong. All in all, it's a very bad start for such a highly touted TV.
I spent $2395 for TV; $400 for TV Stand; $650 for new Tivo Unit ... and have nothing to show for these expenditures.
Migdalia of Fishkill NY (03/05/08)
i have the PT-50LC13 model that keeps blowing out and just found out about class action suit. Can I be added to suit?
Already replaced bulb twice since buying it in 2004.
Larry of Bonita Springs FL (03/03/08)
When I bought a 50 Panasonic LCD TV from Circuit City, I also purchased a home theater system (Panasonic SA-HT900) for $699. The system was a total zero from after about 6 months. It would make a loud explosive sound and we would lose the sound for hours, days and eventually the sound never returned. The frustrating part is that I took the unit to Circuit City and they tried to fixed it the first trip. Unfortunately for me, the problems persisted and I had to take the system back to Circuit City for more service. Well this time Circuit City lost the cable that made the system operable and they could not fix the receiver back to working order. I don't understand how it is possible for Panasonic to continually sell products in the USA with their track record. I have gone to different websites to get information about how to reach their customer service department and is virtually impossible.
The consequences are really quite simple. You buy a product and pay good money for it. You take it home and you expect the product to work. When it doesn't work, you expect the maker to do all they can to make good by fixing the problem. I will never buy a Panasonic anything and hope to find out what other products are sold under different names but manufactured by them.
Mike of Atlantic City NJ (02/25/08)
I bought a Panasonic PT-50LC14 TV on Feb.01 2005. I didn't know about this Lamp problems, because the salesman didn't tell you anything about this lamp. Today, Feb.25 2008, my Panasonic PT-50LC14 is still in excellent condition! But soon or later I'm going to replace this lamp. Is it dangerous to change the lamp yourself?
Frank of Monroe NY (02/22/08)
I bought a Panasonic PT-44LCX65 HDTV in Dec. '05. I replaced the lamp which cost $280.00 two months ago. I also had a large blue dot on lower right corner of screen; and last night the TV shut down, and the screen went black. I'm cutting my losses ($1,300 TV and $250 matching TV stand) and purchasing a new TV from a reliable company.
Erin of Bricktown NJ (02/21/08)
We purchased the panasonic model PT-43LC14. We have already replaced the lamp in November of 2007. It is now February of 2008 and the lamp needs to be replaced again. I have written to Panasonic about this problem but have not received any corresponse back from them. This bulb is expensive to replace. I am very disappointed in Panasonic as a company.
Victor of Tucson AZ (02/18/08)
On my LCD projection TV, the lamp in the TV burns premature. model pt-50lc13.
This is my third lamp that has burned out prematurely within 3 and a half years. Each lamp is rated at 10000 hours. Each lamp cost over $300 dollars.
John of Plano TX (02/15/08)
I purchased a 43 inch lcd projection tv about 1.5yrs ago. I have had to replace the lamp 4 times now. The replacement cost is $284.00 per lamp. Can someone tell me if there is a recall on these tv's or any recourse with Panasonic?
My tv is sitting there unused. Frankly, I am thinking of throwing it away at this point as the cost of operating it is becoming cost prohibitive. I am very disappointed with Panasonic and this tv.
Robin of Torrance CA (02/05/08)
I purchased a Panasonic 50 LCD TV which had excellent picture quality. The bad part was, the bulb was failing. In a class action suit with Panasonic, we elected to receive a replacement TV. We were told that we would receive Model PC-56DLX75; instead we received PT-50LXCX70 which is not even close to the picture quality of our original TV.
I called Panasonic, and a very obstinate woman named Zenda told me there was nothing they could do. The old bait-and-switch is in practice at Panasonic. Do not buy anything from Panasonic; the company policy stinks. Our $3000 TV was replaced with a $1000 reject TV that is unwatchable. It is so bad that the owner's manual is a photocopy. I have just begun to fight!
Jill of Orlando FL (02/04/08)
I bought a PT-61LCX65 Rear Projection LCD TV in April 2006, and in February 2008 the TY-LA1000 lamp needed to be replaced. It does not seem that the lamp lived until its true life expectancy. Was this lamp recalled?
Spent $337.55 on a replacement lamp. This is a very expensive cost to expect every 2 years to keep a VERY expensive piece of electronic equipment usable.
Gaurav of Dubai OTHER (02/04/08)
I bought a Panasonic Plasma TV and it was installed on 26th Jan. That day the installation personnel were in a major hurry and showed me the TV superficially. Also I didn't have satellite connection so couldn't see the full screen. When I saw the completely lit up screen there are prominent black lines coming on the top of the TV. I requested on 31st Jan for the replacement of TV as this fault is from Day-1 of receipt. Now I am told that my TV will be taken to service center and will be repaired and returned. Till then I'll be without TV and wall bracket will be awfully visible in my living room. My request is please replace the TV as the issue came up on day-1 and hence the TV is not right. I have paid Panasonic for a wonderful experience and not pain. Please help me. PS: I did face a similar issue with Sony Wega in India in 2005. There was fault on day-1 and Sony India replaced the TV without questioning.
Jackie of Mckeesport PA (02/03/08)
My panasonic ptlcx63 50in tv went out for the 3rd time. I send all the information to the class action suit to get another tv and waited for them to get in touch with me but they didn't. I then called them and they told me the time ran out and I didn't send in what they wanted as for paper work. But I sent in the papers they asked me for. I put my trust in panasonic and I will never do it again for anything. Ebay sells the lamp at a good price I think about $159.00. I will have to spend my money again for this tv.
Joy of Merrill OR (01/28/08)
I have a Panasonic 52 inch lcd telivision, and the lamp/bulb went out. I am disgusted; it costs $300 to replace it. This has happened twice....
$300 for a lamp that goes into a TV is outragious for a single-income family to have to deal with.
Chris of Orlando FL (01/27/08)
For those that don't know how, there is a way to see how many hours you have on your bulb. With the TV powered off (make sure it's off for a few minutes before trying this, or you'll wait for the customary cooldown period before anything happens if you turn the set off and try this stuff immediately), press and hold both the VOLUME Down button on the TV itself and the TV/VIDEO key on the remote control simultaneously for about 7 seconds. The TV will be turned on and it will have a screen of status data atop an active TV channel. To get out of this mode TURN OFF your TV. This initial SERVICE MODE 1/3 screen shows - LAMP OPERATION TIME TOTAL : (total time on the set) CURRENT LAMP: (total time on the bulb**) OSD DISPLAY : ON LON COUNT : (number of times the TV has been turned on) **
We've had our set just a little under 4 years and the bulb has been replaced 4 times as of yesterday. The technician never reset our CURRENT LAMP to zero, so it showed the same number as TOTAL: which was 9645 hours. Doing the math, it looks like we are averaging about 2500 hours per bulb, but turning the set on and off a lot is suppose to cut the bulb's life even shorter (from what I've read, especially if it's hot). Currrently, bulbs look like they cost about $150 and can be replaced by the consumer, so once your TV is out of warrenty, you can expect to buy a new bulb every year, averaging about $15 per month to keep your Panasonic LCD TV that uses the TY-LA1000 bulb operational. After you replace your bulb, you can enter the SERVICE MODE screen and using the up and down arrows on your remote, arrow to CURRENT LAMP: (number) , hit the enter key, and the number will blink, then using your VOLUME DOWN button, hold it down until the number reaches zero, and you should be good for another year or ~2000 more hours on that bulb.
I hope this is helpful info for those of you who bought the same TV as I did, the Panasonic PT-50LC13. I wish I knew how well LCD and Plasma technology performed, considering how long have you had a computer monitor LCD work before it starts getting blurry and fading? 4 Years? 5 Years? and then you need to throw out the monitor. No fixing it. No putting in new bulbs. Same for plasma which currently boasts 60,000 hours, which means that a new plasma TV would last my family about 24 years, based on the stats from our Panasonic over 4 years (if the plasma estimation is really true).
Leyla of Richmond TX (01/23/08)
We purchased the Panasonic Model #PT-61LCX65 2 years ago. Our replacement bulb went out. We have learned now that this is a common problem amongst these televisions. The bulb was supposed to last for 10,000 hours and I was recently told it is more like 3,000 hours. The replacement part is $284, but if you need the buld next day...it ran me $342 with shipping and taxes. Hopefully, the replacement bulb holds out another 2 years. I am just now finding out about the class action suits against Panasonic, which doesn't apply to my situation; however, they continued to sell this product after Panasonic was aware of these issues as early as 2004. I can spend $300 every 2 years (god, willing the bulb holds out that long) or I can cut my losses and buy another t.v.. I can't believe Panasonic is allowed to get away with this.
Thomas of Agawam MA (01/17/08)
(Product Name: SC-HT830V Home Theater sound system) This Home Theater sound system has lost the function display. Panasonic offers no repair parts or method for repair. All parts have been discontinued. Customer service is outsourced to a foreign country and after being on hold for over half an hour I get disconnected after explaining my problem. This is a very common problem
I suffered a $400.00 loss.
Michael of Palm Beach Gardens FL (01/11/08)
I have now gone through 2 bulbs since I purchased the TV. I saw the class action, and it is too late to file. I am facing another $300 charge. What options do I have?
Purchased 2/23/04; replaced bulb 12/12/05; replaced bulb 1/10/07. This would mean that the TV would have had to be on 208+ days straight or average over 14 hours per day every day.
Kimberly of Rochester NY (01/09/08)
I have a Panasonic TV PT50LC13 and I am on my Third projector bulb. I was just recently made aware that there was a class action law suit that was closed on 11/30/2007. I was too late. I called Panasonic about my problem and they said that they were no longer issuing any replacement bulbs and that I was out of luck unless I wanted to pay for it again. So now I am sitting at home with a useless $3000 TV. I can't keep paying $300 dollar every time when the bulb goes.
Dipak of Lubbock TX (01/08/08)
The lamp on our PT-50LC13 TV keeps going out almost every few months and we are now out of warranty for the lamp. We were never notified of any class action law suit against Panasonic. I was merely calling the manufacturer to see if they could help in extending our warranty. This is when I learned of the law suit and that it has been settled and that we do not qualify for an extended warranty. So, if we want to watch TV in the future (because right now it is dead) we will have to pay $300 for it every time it breaks down. Panasonic will not do anything.
Due to the high price on the lamp, I can no longer watch the TV that I paid slightly more than $4,000.00 for. Since I am not a rich man, my TV sits on my living room floor and I have to look at it every minute I am in my living room. My wife and I waited a long time to buy something this nice and expensive. We are completely in shock and deep despair at the loss of our money and the loss of our TV. I cannot afford to plug in $300.00 every few months for this TV. I can not sell this TV to anyone. I cannot trash this TV. It is so huge (55 inches or so), I cannot put it in any corner of my home! We feel like we have been taken for a ride by a giant corporation who does not care for little people and the bad part is that it is because of us little people, Panasonic got to be a giant!
Carlos of Marrero LA (12/31/07)
I had my TV (pt-60lc14) for three years and had to replace bulb (ty-la1000) which costs $300.00. In the manual it said that the bulb will last 10,000 hours. If I had known that this would happen, I would not have purchase this TV for which I paid over $3,000.
Mike of Canton MI (12/30/07)
I have a Panasonic HDTV 1080i purchased 07/2005. I have had to replace the TY-LA1000 bulb 4 times now. First time it was covered under the original manufacturer's warranty. Last 3 times it hasn't been. The lamps average $300 each time.
I have spent almost $1000 in the last 2 years replacing lamps. I only paid $1800 for the TV brand new.
Peggy of Englewood CO (12/29/07)
We bought this TV in 2004 and had to replace the bulb just about 1 year later, 8/05. Then about 1 year later had to replace another bulb in 2006. Then today the bulb went out again 12/07. I did see the civil suit online in 2006, but it expired 11/07. So now I'm out of luck? I can't get anything for buying a TV and having to replace bulbs every year? It can be anywhere from $200-$400 for a new bulb. I can't believe that Panasonic will still not take any blame for the faulty works of this product. I don't know what causes this problem, but I have been replacing the bulb every year and we only use the TV a couple of hours in the evening Mon-Fri and more on the weekends, but never have we reached the supposed life any of the of the bulbs. We still need Panasonic to step up and handle this problem. What do we do?
I do have the receipts over the last 2 years and then will soon have another. I believe we paid $350.00 for the 1st and 2nd, and I may be able to find just the bulb this time for about $200 instead of the bulb with the housing. Do you think there will be another suit opened? I don't think that because my 3rd bulb lasted just 29 days pasr the end of the suit that I should now suffer.
Brian of Electra TX (12/28/07)
I purchased a Panasonic Model PT-50LC13 television from Best Buy in August of 2003. The first bulb, TYLA 1000, lasted until January of 2007. It is December 28, 2007 and the bulb is out again, another $500.00 parts and labor to fix it. There is no way this bulb should be out by now. I looked on the internet and find a class action suit regarding this bulb issue. We were never notified about a resolution. Why was every owner of the models in question given an option to get reimbursed for their expenses or exchange their problem child?
It appears that Panasonic was trying to lessen the impact by only taking care of the complainers, instead of dealing with the issue. I want to see if there are any options for me to pursue. I can't afford $500/year to replace a bulb that is having a design issue. I think it was totally unfair and unethical to not give all the owners the same options. Is there anything I can do?
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Hye of Rochester Hills MI (12/28/07)
We have the Panasonic PT-50LC13 LCD TV. The bulb has been out on this TV for about a year. We do not watch TV that much, so the repair of it was not really an issue. In fact we did have a service person come out to take a look at the TV and said it was the bulb and that the repair would cost $600.00. We decided that this was too much to afford at the time and decided to wait. I was surfing the internet today looking for prices for this bulb when I came across this link regarding a class action that was filed against Panasonic for problems people have been having with this TV and bulb.
Apparently a settlement was reached where Panasonic would replace the bulb or refund people who have already paid to have this replaced. However, the settlement claim filing period ended on Nov. 30, 2007, even though we were never notified or were aware of this settlement. Even the service man never mentioned a settlement regarding this TV. When we contacted Panasonic they refused to even consider to honor their settlement and basically said tough.
As a result of this faulty lamp, it is going to cost us around $600.00 to repair a $1,200 TV. Since we never knew of the settlement and were never notified by Panasonic, how can we be included in the settlement?
Lori of Fall City WA (12/23/07)
We purchased a Panasonic PT-50 TV about three years ago, and the bulb has just burned out for the third time. the TV cost about $2,500 and each bulb is about $300. Replacing the bulb every year significantly raises the cost of owning this TV, and we are terrible disappointed in the product and Panasonic in general. We've heard there was a class action suit and registered for it but never received any notice of the Nov 30, 2007 deadline. What can we do?
The result is that purchasing this TV is costing us about $300 each year to own. This is completely unacceptable, and Panasonic needs to stand my their products. Can we get this more into the public eye to try to make Panasonic wake up?
Guy of Winnsboro TX (12/18/07)
I have had two blown lamps since purchasing the TV in 2005. The first was replaced by warranty and the second was to be covered by the court action. I requested and turned in all paperwork and have received notice that they will not honor the requirements of the court decision.
I have had to replace the bulb twice although hours on the TV are just over 5000. I'm out the cost of bulb, installation and transport.
Becky of Kelso WA (12/16/07)
We bought the Panasonic PT-50LC13 television in July 2004. The first lamp exploded in May 2005 and was replaced under warranty. The second lamp exploded in June 2006, which Panasonic agreed to replace under warranty since it was just past the 1 year warranty period. The Panasonic representative said they would look into our TV being a possible lemon if the lamp exploded again. Hmmmm! Well, it is early December 2007 and the third lamp just exploded. I called Panasonic and they wouldn't talk to me because of this class-action lawsuit. We have never been notified about this suit or recall.
Panasonic has failed in our eyes to notify consumers about problems. They have our contact information and know the history of our TV. We can't believe we are stuck with a television that we have to keep replacing lamps. Why should we have to do that? We now have a TV that we don't know what to do with. We paid $2000 initially and now face the realization we're going to shell out more just because Panasonic did not diligently notify consumers.
Mai of Woodbridge VA (12/16/07)
I currently own a non-working Panasonic 50 LCD HD PTV model PT-50LC13. For the past year I have spent so much time in submitting the claim form to the Garden City Group, Inc (the claim administrator for Panasonic class action law suit) because my TV have not been working for the past year and a half. In the settlement form, it states, if the TV experiences 3 or more performance problems then I might be able to get a replacement of my defected TV. So for the whole time, I keep waiting for the City Garden Group to respond to my claim. I did not even bother to call Panasonic to come and fix my TV. I left it unfixed, hoping that I might be able to get a replacement for this defected $3000 TV that we purchased in 2004.
Just recently, I contacted the City Garden Group, because I know the deadline is November 30, 2007. The Garden City finally replied to me via email stated that they could not help me with my claim because I have only two documents (invoices) for the lamp replacement and one invoice for the tuner block replacement, therefore, I am not qualify for the replacement of my TV, and there is nothing they could help me with. I felt extremely hopeless. I could not believe I went through so much for this TV and now it is still not working. Please help me out. I am not sure who I should contact to get my TV fix. I went online recently, I found that there are so many people with the same problems as I do through this website. I vow never to buy another product from Panasonic again evertime I look at my 50 non-working TV in my family room.
Salvatore of Spring Grove PA (12/16/07)
Our 50" Panasonic PT50LC13 TV was purchased new through Nice Electronics on June 27, 2004. Since then, our lamp has burned out, red and blue dots constantly appear on the screen and most recently, the lamp light has started blinking again. However, the warranty company is stating that it may not be the lamp. We had the lamp replaced once--well before the 10,000 hours--and requested repairs to remove the blue and red dots. We were told there weren't enough dots to have that issue addressed yet, and that it was an engine problem.
Only 7 months later after having the lamp replaced, the TV is not coming on again. Again, well with-in 10,000 hours of viewing. We now have about 7 dots appearing on the screen, but the warranty company is still stating it can't be fixed. In addition, it will cost $300 to have the lamp replaced, which is the only way for them to determine if that is the current problem. If not, we may incur more dept to fix the actual problem. When researching online, I saw that my model was involved in a class action law suite, and was hoping to get some assistance.
Robert of Sacramento CA (12/15/07)
The bulb! I have read the other complaints and I cannot believe that Panasonic, a company as big as they are, is not willing to back their product. What are people to do when the product fails, when they purchased products based on reputation of name of company? Panasonic's customer service department actually had me dismantling the television to try to find the problem. Oh no. Stopped after I was asked to get a screwdriver.
What are we consumers supposed to do? $300.00 for a bulb, $80.00 to have the tech come out, labor is unknown at this time since bulb is not in stock. We have only had the television for 15 months. I would not recommend Panasonic to anyone. Who can afford to replace bulbs every year? Not sure of final costs since labor is not included in phone estimate. Not sure if even able to afford to have repairs done. We are still waiting for estimate.
Prasanth of Fremont CA (12/14/07)
My Panasonic PT-50LC13 TV has numerous problems. I've replaced the lamp 4 times in 4 years. I ran out of the extended warranty and when I called Panasonic, they said I missed the Nov. 30, 2007 deadline for the class action law suit. Nobody notified me. This lamp supposedly lasts for 5000 hours on average. But they lasted less than 1000 hours each.
It costs about $300 to replace the lamp.
Brenna of Emporia KS (12/13/07)
I own a Panasonic PT-61LCX65 TV and the bulb just popped one night, no warning. We had the TV for 2 years, so of course the warranty was out. I'd say there was maybe 3000 hours, and that's being very gracious, so no where near what they told me when we bought it. It takes the Ty-LA1000 bulb that was in the other class action suits.
Robert of Clinton IA (12/13/07)
I have burned out three lamps in three years. The first lamp was covered under waranty, but it took several weeks to get the television fixed. The other lamp was purchased by me. The television now has a burned out lamp and has been sitting on the dining room floor for about two months.
I am now watching a 20 non-HD TV waiting for Panasonic or the court system to settle the case. I am still paying for HD service. I would like a determination as to whether the lamp is going to be replaced or I will be compensated for the trouble I've had with the set.
Timothy of Folsom CA (12/07/07)
Lamp burned for the 3rd time in 3.5 years on Panasonic PT-50LC13 Projection Television. Turns out there was a class action suit, but I never received notice of this. When I found out today (Dec 7, 2007) I called Panasonic and they simply said too bad, you missed the deadline.
Have had to replace 3 lamps at a cost of roughly $300 each.
KELLY of BAYONNE NJ (12/07/07)
I purchased a 42 inch Plasma TV in September, 2007, and in November the TV started giving us problems. We contacted Panasonic right away (11/14), but I am still waiting for a response on Dec. 7. We've put in new electric in the house, new satellite dish wiring, and I've lost time at work trying to resolve this.
Stephen of Pineville LA (12/03/07)
As part of class action law suit againts the defective lamps in the Panasonic LCD TV my TV PT61-LCX65 was not listed, but I just spent $480 on repairs to my lamp. Also included in my repairs was a power supply and the imaging unit is also damaged which the repair shop has quoted my a price of $1500 to repair. After speaking to Panasonic customer care they said sorry you are three days late and there is nothing they will do about the imaging unit. I purchased the TV November 2005, two months after I evacuated from my sunken home in New Orleans.
I am out the purchase price of my TV and the repair cost that I have payed for up to this point since the imaging unit is burned out.
Frank of Barrington IL (11/29/07)
Today, My Panasonic Model #PV-M2035
fell to the floor as I lifted it, and shattered. I went on-line to search this item and discovered that there had been a previous recall with some personal injuries awhile back. The described issue regarding the recall was exactly what happened to me. I called Panasonic and they responded by saying recall notices were mailed and that because the Model is over 10 years old, it is considered worthless and to throw away the pieces. I never received any recall notices and have been at my current address for over 20 years.
The TV functioned perfectly up until this occured, It was not WORTHLESS.
What is Worthless is the Manufacturer.
I lost out due to an unsafe product.
Lyle of Parrish FL (11/24/07)
Our TV is just 2 years old and not used as much as most and the lamp light has burned out once already. Then llast night, November 24, 2007, it burned out again. No place was open due to the holiday weekend and when my neighbor came over they told me that their parent's TV had done the same thing several times and that there was a recall. So I decided to check into it. Now here I am and my model # PT-44LCX65 is not one of the 4 to be replaced. What should I do?
Dennisof Sterling OK (11/24/07)
I got a Panasonic projection TV, MODEL # PT-43LC14. The 10,000 hour lamp failed after less than 500 hours and now I have to buy the lamp PART no: TY-LA1000, which is priced at $284.00.
Erick of Columbus IN (11/17/07)
This is an update. I now am on my fourth lamp for this Panasonic TV in 3 years, and the TV repairman tells me that the reason the lamps go so quickly is that my Light Engine or Ballast has been bad: $1500 to repair. How long has it been bad? My first lamp blew way before the 10,000 hours that both the Best Buy salesman and the users manual tell me they should last. Doesnt that mean my light engine was bad under warranty?
I suppose spending $3,000 with a company no longer engenders any sort of loyalty back to the customer. And making a shoddy product and passing the buck to me is the way to go for Panasonic. Why weren't any of the stated models covered in the class action lawsuit? My television is having the exact same problems and has the exact same lamp.
I feel ripped off. I have had no end of trouble from this product and wouldnt be completely happy without a total refund; but a working TV for a year or more would suffice. I would love to speak to an attorney about this.
Erick of Columbus IN (11/03/07)
I purchased a panasonic widescreen lcd projection screeen TV (model pt60 lc 14)in late 2005. I have had to replace the lamp three times in that time even though the lamp states it is supposed to last 10,000 hours. Since i purchased this TV (for 3,000$) it has cost me well over 1,000$ to keep it running.
John of Spring Grove PA (10/27/07)
We had the TV bulb replaced twice under Panasonic's one-year warranty and at least 4 more times under Sears extended warranty. Now its out again; Sears is giving me a runaround saying it was just replaced in July, and they can't order another bulb. I'm very disgusted, could use some help, paid $2700 for the TV and $400 (twice) for extended warranties.
Dino Maselli of Montreal , Quebec Canada OTHER (10/23/07)
Panasonic lamp replacements for HD LCD projection tv's. 2 years , 2 bulbs.
David of North Syracuse NY (10/14/07)
I have a Panasonic LCD TV that I have purchased 2 bulbs in a period of 3 years and now the 3rd bulb has just blown. I feel this is becoming excessive at $300.00 each. It is going to cost me close to $1,000 in total for bulb replacements.
Bulbs not lasting even 1 year for a TV we use 2-4 hours a day. We are using it less than 2500 hours a year and the bulbs explode.
Nicole Kearney of Beachwood NJ (10/05/07)
We have a PANASONIC LCD TV - #PT-45LC12. Why is this the ONLY one that is NOT included within the class action law suit? We have to buy a bulb for this tv at least once per year - unacceptable after paying over $4,000 for the TV! Please let me know where I do from here about getting a complaint filed.
The bulbs cost $300 each and shipping is usually around $50.
Don F Mailander of Deluth GA (09/25/07)
Panasonic 60 Wide LCD HD Mod. #PT-60LC14 purchased 6/18/2005 and now light has to be replaced (TY-LA1000)
Have to now purchase a lamp for $284.00
Raul of Miami FL (09/05/07)
Purchased a Panasonic PT-50LC13 in 2004 and I have had to replace the Lamp TY LA 1000 Three times. the first time it was covered under the warranty the next two times it cost us $235.00 plus tax and delivery.
William Canino of Houston TX (08/08/07)
I purchased a Panasonic PT-60LC14 television on October 27, 2005. The bulb burned out on July 23, 2007. We have an extended warranty but it will not cover the bulb. The bulb costs $302.00. This is the same problem that Panasonic settled a class action law suit in 2006 on 4 other models.
Raoul of Bronx NY (07/04/07)
Received a Panasonic PT-60LC14 as a Father's Day gift purchased 6/18/05. The lamp TY-LA1000 blew in less than a year. As the tv was still under warranty Panasonic replaced the lamp on 5/31/06. The lamp blew again 6/24/07, just after Father's Day and just past Panasonic's 1 year warranty on replacement lamps. I was charged $284. plus shipping for a replacement lamp.
Kerri of Bloomington MN (07/02/07)
We bought the TV in 2004 and the lamp went out three times since we have purchased the TV. It is the inconvenience of not having a TV and the hassle of trying to get it fixed. I have much older TV’s and do not have problems like this.
Noah of Fpo OTHER (06/28/07)
I purchased a Panasonic TV Model# PT-52LCX65 from a Military Exchange in Okinawa Japan on February 15 2006. As soon as the warranty ran down, a red spot about the size of a baseball appeared in the right upper corner of the screen. I have contacted Panasonic and they said I would pay to send it in, labor + parts.
Steven of AZ (06/24/07)
The lamp in my Panasonic PT-50LC13 television burned out. I purchased it in March of 2004 and believe that I am outside the warranty period. I believe Panasonic should replace all the faulty lamps regardless of when they were purchased.
Chris of Rio Rancho NM (06/20/07)
The bulb in this television just burned out for the fourth time since we purchased this in November, 2003. We got this Rear Projection LCD at Best Buy along with their 4-year Performance Service Plan. After the third bulb death they informed us of their Lemon Law and we felt somewhat relieved knowing that at least we would get some kind of reimbursement for our investment.
Now we're hearing that Best Buy may not honor their lemon law pledge because in talking with Panasonic it's been determined that it's not a defect with the TV but rather a normal wear and tear, regular maintenance issue and that it's the same as changing the oil in your car. Since it's not a defect, the lemon law will not apply and that it should just be repaired again!
Judy of San Juan Capistrano CA (06/16/07)
I bought a TV model # PT-60 LCX63 2 years ago. My lamp is now flashing and the screen doesn't show any picture at all. Power light is also flashing RED.
Michael of San Antonio TX (06/10/07)
the bulb for the panasonic projection display tv model number PT-43LC14 the bulb part number is TY LA 1000 and the bulbs are defective and the lawsuit only says about re-embursment of funds on certain models but not my model.
Robert of Springfield MO (06/09/07)
I bought a PT60LC14 TV from Sams club 7/05 The bulb, part number TY-LA1000 has burned out twice. The first time it was under warranty, now it is not. very frustrating, and not lasting.
Expensive TV, that frequently doesn't work.
Nathan French of Lincoln IL (05/28/07)
I bought a TV model # PT-50LC13 about 2 1/2 years ago. My lamp light is now flashing and the screen doesn't show any picture at all. For only haveing this TV for the 2 1/2 years I believe it should've lasted a bit longer than this.
No picture is being shown by the TV. Lamp light on front is flashing while Power light is also flashing RED.
Melissa of Corpus Christi TX (05/26/07)
We purchased a Panasonic Multi-Media Projection Display Model #PT-45LC12 in February of 2003. To date we have had to replace 3 lamps and 2 ballasts (one set was replaced within the first month after we purchased the television set). It is no surprise that our television set is down again and has been down for over 6 months. The lamps did not work the amount of hours they stated they would, and now we are being told by Panasonic representatives that they no longer make the ballast we need for our television set.
Carlos of Apple Valley, CA (05/25/07)
I have a Panasonic TV. PT-50LC13 purchase on 11-30-03 with extended warranty (4yrs).
I replace the lamp bulb 3 times, however my warranty expires on 11-29-07 and after that I will be spending $300 every 7 months for a lamp bulb.
Ana of Beale Afb CA (05/09/07)
I bought my Panasonic 60 inch LCD screen TV not even 1 year ago and I have already had to purchase a lamp for it. I have a friend who also purchased one a few months before me and her 50 inch LCD screen TV is also needing a lamp. We both live on a military base outside a small town and we have found out that the lamps run us around $250.
Rae of Langdon NH (05/07/07)
WE have purchased a Panasonic LCD TV model # PT-50LC14 in January 2004 and had to replace the lamp at $300. And once we got that home it still doesn't work and we were told that that because the lamp was working so hard that we have to replace the balister?
Fred of Greeneville TN (05/06/07)
I purchased a Panasonic TV model PT45LC12 in 2005 and since then I have replaced the bulb (TY-LA1500) 3 times at the cost of over $300 each time. Now the TV set has been sitting in my living room for the past 4 months because the Ballast is bad and none of the TV repair shops in my town would even touch it. I have checked with other repair shops in surrounding towns and only one told me that they can get the Ballast for $369 however after doing the repair the total would be over $900.
The technician himself told me that would be stupid because not only this would happen again but these days with the price of electronics coming down daily I would be better off buying another brand of TV. He even mentioned that he would not even buy Plasma TV because every few years the gases in it (Neon and Xenon) have to be replaced, he said buy the biggest tube TV you can find since you can run it for 24 hours daily for the next 20 years and still have no problem.
The Ballast in my unit has a Ceramic Thermal Fuse (250V 5A 115° C) that can not be purchased anywhere and if replaced the picture will come on for 15 minutes and the fuse will be blown again, therefore something in the Ballast is making it run too hot.
Robert of Dallastown PA (04/30/07)
Purchased Panasonic SC HT800V new 1/25/2007. Unit failed within one week. Took it to York Electronic Services (YES) in York, PA 2/06/2007. YES and Panasonic say it is not repairable. The warranty provides for repair or replacement. Panasonic refused to do either, instead offering a small refund check. I got the unit on a great deal, but paid $46 shipping. No shipping refund offered. I want the unit repaired or replaced. I do not care if it is out of production. I bought it in good faith.
Stephen of Toms River NJ (04/22/07)
I have a Panasonic LCD TV Model Number PT-50LCX63 and am going on my third bulb. The second bulb I got didn’t even come close to lasting the 10000 hours that Panasonic says it should. My wife is ready to put the TV to the curb and go back to the old tube style TV because you don't need to spend $300 every six months or so.
Joe of Midland TX (04/19/07)
I bought the Panasonic PT40LC12 projection tv and have to have at least 5 bulbs replaced - thankfully I bought the 4yr warranty - but it is about to expire - and I know that the lamps will only last about 1/5 the time they are supposed to last and at $300 plus I can't afford that.
Just having to replace expensive lamps about every 6 to 8 months at $300 plus ( I don't pay) covered under a warranty that will expire in 2 months.
Melissa of Fresno CA (04/16/07)
We bought a Panasonic HD TV in December of 2005 for about $2800. About 10 months after we had the TV, it would go blank off and on when watching cable TV. I called Panasonic and was told to contact the cable company because their box was bad. I returned the box and got a new one but weeks later had the same problem. I returned the other box and went through the process again. Then, I figured out that it was probably not the box but the TV. By then, we were out of the warranty period.
I recently contacted them again and they said they would pay for a technician to look at it but we would have to pay the trip fee (about $75). They also said that they are going to wait and see what the technician says before they make any judgment on whether or not they would pay for repairs. This to me is a cop out. They are not making a guarantee to me that they will pay. I believe they should pay in full for the technician to come out, check it, and pay for any repairs. This was a very expensive TV but I guess they don't really care about their customers.
George of Bradenton, FL (04/15/07)
My Panasonic TV has blown 2 lamps and one balasts within 3 years, with very low hour uses.
Lamps are rated at 10,000 hours - mine lasted about 300 hours. Unexceptable!
Don of Columbiana, AL (04/11/07)
Mine is the 60 inch Panasonic. I replaced the bulb less than a year ago and it is out again. I give up.
I have spent almost 2K on this TV in the last few years replacing bulbs and such. I will never, never buy another Panasonic anything.
Michael of Mcminnville TN (04/10/07)
First the ballast goes out but luckily the extended warranty covers that. No television for 2 weeks waiting on part to be delivered, then finally receive TV back and 2 months later the bulb blows out. It’s still under manufacturers 18 month warranty but they will not issue a replacement lamp until first you fax them a copy of original receipt even though it is registered with them and then have to use a credit card in case you don’t return defective part. This is definitely my last purchase with Panasonic until they can remedy their customer service and stand behind their 10000 hr bulb policy.
Michael of Cicero NY (04/09/07)
We purchased a Panasonic Multimedia Projection TV, model #PT-43LC14 in April 2004 at Circuit City in Syracuse, NY. The lamp unit burnt out recently, and we had no idea what was wrong with our TV. It was not communicated to us when we purchased the TV that this would happen and that the lifespan of the lamp was a short period of time. We would not have purchased the TV, had we known of this added costly, annual expense. In addition, the owners manual for this TV indicates that a warning light should display indicating that the lamp needs to be replaced. This did not occur on our TV.
Ann of Kennewick WA (04/09/07)
I have replaced 2 bulbs and need to replace the bulb again (TY-LA1000)my model was not listed however my model uses the same bulb with the exact same issue problems. At $300. a bulb plus shipping and installations I feel I should be entitled to the as tehother buyers.
Douglas of Lake Hopatcong NJ (04/05/07)
I have a Panasonic model PT-50LC14 LCD television that uses the TY-LA1000 bulb. The TV was purchased two years ago, but is at a summer home and has less than one months usage on it. The bulb has shattered during normal operation. I informed Panasonic of this and was informed that my TV was not under warrenty and not covered by the class action lawsuit and that I would need to purchase a new bulb. I do not feel that a TV with such minimal usage should experience these problems.
The replacement cost of the bulb is $300 and there is not guarentee that it will last longer.
Scott & Shaunna of Vacaville CA (04/03/07)
We bought a panasonic PT-50LC13 in Aug of 2003. We are on our third lamp since we bought this tv. When the first one blew we had the tv for about 1 year. We were without the tv for about 6 weeks(back order on lamps). Now there is a red spot in the TV and the technician is coming out for a second time for the same red spot.
Marcie of Biddeford ME (04/03/07)
Blown bulb, part # TY-LA2004 I have had the product PT-50DL54 since July 2007 and have used it far less than the 10,000 hours. Panasonic will not replace as it is 6 months out of warranty. I had to order a replacement bulb for $328.95.
Rod of Scarborough Canada (04/03/07)
I bought my TV in 2004 and have already replaced the lamp bulb once and now it is busted again. It si obviously lasted less than 10,000 hours as Panasonic claim it should.
Mark of Madison WI (04/01/07)
Poor Lamp TY-LA1000 Lifetime. Just had one burnout that was installed August 17, 2006.
$300 expense everytime the lamp needs replaced.
Abed of Fairfax VA (03/31/07)
We purchased a Panasonic LCD in 2004 and up to date have replaced the lamp for the 3rd time. Each time the part alone cost approx. $300.00 + tax and shipping. THe first two times we had to hire a repair person to inform us of the problem and I paid over $500.00. I have the receipts for all these transactions. I need to be compensated for this manufactures defect.
Michael of Vancouver WA (03/27/07)
In less than 24 months, the $300.00 bulb burned out in my Panasonic PT43LC14.
Wade of Hollidaysburg PA (03/18/07)
I purchased a 40 Panasonic LCD, model number PT40LC12, on 4/26/03. Since that time period, I'm on my 3rd lamp and now the ballast is bad. I called Panasonic and was told there was nothing they can do. All I would like Panasonic to do is to include this model in their class action lawsuit so that I can either extend the warranty through 11/2007 or receive a replacement equivalent or better LCD TV.
The damage that's resulted is simply that I use this LCD TV for both work and pleasure. I'm an IT professional and use this as my primary screen. I've also paid for various TV packages, the NFL Ticket for example, and missed over a month of it because of the TV's failure. I've spent hundreds of dollars since the initial purchase and feel that's a ripoff for a $2800.00 purchase.
Julie of Greenville SC (03/18/07)
Have had the TV since December of 2005 and the lamp went out in Feb. of 2007. We're now living without this TV that we paid over 1,500.00 for a little over a year of use, but am scared to pay to replace a lamp that appears to be defective anyway.
Eric of Cranston RI (03/18/07)
I have had my TV for about a year and I rarely utilize it as it is in the basement. I may turn it on once a week if that but yet the bulb has burned out.
Barry & Barbara of Portland OR (03/16/07)
Our 3rd lamp blew out todayin the Panasonic PT-50LC13 TV purchased Dec 19, 2003. Panasonic has replaced the bulb twice and sent a technician out to replace the balast.
Geoffery of Sarasota FL (03/14/07)
My PT-43lc14 HDTV is experiencing the same problems with the ty-la1000 bulb as the larger models have.Am I the only one in this boat. I was upset when I heard panasonic agreed only to cater to customers with the larger models.I have owned this tv since 12/11/04, the first bulb failed in April of 05' and the second in january of 07'. I could not be more disappointed in this product. I believe panasonic is a good company but needs to realize that this product has failed. Please contact me if there is anything I can do, because I am reluctant to purchase a new $300 bulb if it is only going to fail.
James of Valencia CA (03/13/07)
I purchased the PT50LC13 in 2003. I replaced the bulb in 18 months. My second bulb has just burned out after 13 Months of use.
Sandra of Petersburg VA (03/10/07)
Purchased Multimedia Projection HDTV Model #PT-44LCX65 Nov.05. Power turned off and red lamp bulb blinking. No way near 10,000 hrs. use manufacturer claims for life of bulb. Have read the many online complaints on these TV’s and have decided that I will not sink a lot of money into trying to repair what is obviously a defective product.
Sandra of Petersburg VA (03/10/07)
Purchased Multimedia Projection HDTV Model #PT-44LCX65 Nov.05. Power turned off and red lamp bulb blinking. No way near 10,000 hours use manufacturer claims for life of bulb.
Mike of Philadelphia PA (03/08/07)
My wife and I purchased a Panasonic TV Model#PT50LC13 at Best Buy 6/14/04. We also purchased a 4 year extended warranty with our TV. We had the TV for about a year and the lamp blew out. We got bounced around to different departments and finally after complaining enough we got the lamp replaced. Now it has maybe been a year and a half later and the lamp is out again. I was bounced around today on the phone for about an hour and a half and no one wants to replace the lamp unit. I should say they will replace it for about $300.00.
My 4 year extended warranty doesn’t mean squat. I buy a brand new TV to pay $300.00 every year to replace a lamp unit that blows out. I DON'T THINK SO.
James of Sugar Grove IL (03/08/07)
Purchased a PT-50LC13 from Circuit City in Sept. of 2003. About a year and a half later the lamp in the TV burned out. I purchased a replacement and it worked fine until two weeks ago. The bulb burned out again. I purchased a new bulb and put it in and it works occasionally, when it does work it takes about 2 minutes to light. The bulbs cost about $550.00.
Sharon of Marion IN (02/27/07)
I purchased a Panasonic TV, since purchase I’ve replaced the lamp three times and have had a repair person sent by Panasonic out to repair my TV. My lamp went out again and when I called Panasonic they told me about a settlement offer. I received an application after 3 weeks of leaving my information on the phone number given and sent it out. I asked if it was possible to exchange my lamp since I have been without a TV since December. I was informed that since I was involved in the class action settlement that i would have to purchase one.
Thomas of Collegeville PA (02/24/07)
The first time the ballast and bulb blew out and it took a week to get parts. Today another 300.00 for a bulb. (Bulbs not covered under warranty). Paying $2,989.00 for this TV really is disappointing. I’ll never buy a Panasonic again.
Christopher of Monterey Park CA (02/15/07)
Lamp keeps burning out on my 50 inch Panasonic DLP TV. Purchased it in May 2004 and had to purchase a new lamp in June 2005. Lamp burned out again in June 2006 (Was replaced by warranty). The warranty lamp just burned out Feb 2007. No word from Panasonic about this. Paid $2,700 for a TV that costs $350 a year to run.
Michelle of Anthem AZ (01/31/07)
After participating in the Class Action Lawsuit we are now stuck in limbo - Panasonic accepted our claim and has agreed to replace our TV (Multiple-Failure Remedy), but we have not been contacted and we are now two weeks past the typical 30 Day window as mentioned by Garden City Group in which Panasonic supposedly sets up replacement/removal with consumer.
We have contacted Garden City group numerous times and they are trying to assist us, but ultimately the ball is in Panasonic's court and we cannot locate the responsible party to discuss with at Panasonic. This has been going on since we purchased the TV in 2004! The lawsuit portion has been going on since October 2006 when our TV's lamp blew-up for the third time.
How do we get our replacement tv promised under the Multiple Failure Remedy? So much for process we have followed as consumers. We are out $2400 and a TV until someone at Panasonic wants to become responsible to the consumer.
Barry of Quakertown PA (01/30/07)
I own the Panasonic PT-44LCX65 television and had a premature bulb failure after only 15 months. The lamp is the TY LA1000. I do not want to be replacing these lamps every year at $300.00 each or being stuck with an $1800.00 TV.
Alvin of Kaneohe HI (01/22/07)
I bought a Panasonic Pt-50dl54. Shortly after a year, the red lamp light would blink and the TV set shut down. I called Panasonic and they told me the lamp needed to be replaced. I ordered a brand new lamp, installed it according to their instructions, and the TV wouldn't turn on. The power light would turn on (green blinking) then about 20 seconds later the power light turned red and blinked without any picture or even the screen lighting up. I spent three hundred dollars purchasing a new lamp. Not to mention the loss time of use of this set.
Dale of Naperville IL (01/09/07)
Have PT-40LC12 projection LCD TV with TY-LA1500 lamp, 1st lamp lasted 1200 hours, second replacement lamp lasted 800 hrs. Lamp is rated for 5000 hrs.
$250 replacement cost
Molly of Lynnwood WA (12/28/06)
We purchased a Panasonic PT-40LC12 Projection TV 01-14-04. We are on our 3rd bulb!!! item: TY-LA1500 We get no answers or support from panasonic customer service just a reply of well you just need to purchase another one if you want to TV to work! This is our first and for certain our last Panasonic product! They should recall this bulb as well as the1000 model.
Philip of Washington Twp MI (12/28/06)
I purchased a lcd panasonic tv model# PT-LCX63 in 2004 and within one year the lamp burned out, so i purchased a new lamp at $351.87 within 6 months the lamp burned out again.
Alan of Altamonte Springs FL (12/18/06)
PT-50LC14 Bought 29 months ago, about 2500 hours on bulb. TV no longer comes on. Based on other complaints it looks like we've been lucky to have it work that long! The life of the bulb is stated to be 10,000 hours. We paid $2700 for the TV. I'm not even sure what is wrong with it (bulb vs ballast) but given the cost estimates to repair $300 for bulb, $700 for ballast, plus service repair charge $???, and the likelihood of bulb failure (and additional $300 a pop) I don't plan to even check- I'll just plan on buying a new plasma screen for less than $2000-and it won't be a Panasonic!
A TV that cost me about $1200 per year to watch. Seems like a rip-off to me. I am aware of class action suits for other Panasonic models, there should be one for this model too
Buck of Rochester MN (12/12/06)
In the two years that I have had my Panasonic PT-50LC13 TV, I have had to replace two bulbs and had a bad ballast board. The rep told me that Panasonic no longer manufactured the ballast board, so he would have to send it back to the factory to be reworked though it was doubtful if it would be a long-term fix. I now seem to have a very large paperweight!
Mike of Lubbock TX (12/02/06)
We purchased our Panasonic 45 inch LCD perjection TV at Ultimate Electronics in November 2004. Since our perchase we've replaced two bulbs and Febuary '06 we were told our light engine need to be replaced. Within three months antoher bulb went out.
We now have a very expensive TV we cannot use. As the replacement bulb cost three hundred dollars and the light engine we were told is about $2400 to replace.
Alistair of Albuquerque NM (11/28/06)
My wife and I purchased the Panasonic plasma TV (TH50PX60U) for $1709 (incl tax, installation and wall mount) on Friday 24 Nov. We purchased this tv, rather than a similar Toshiba model at Besy Buy (a savings of $1300 over regular price), because of the apparent price advantage. We were informed by the store manger, Eric, on 26 Nov that there was a screw up and that Circuit City could not sell us the tv for the price I paid, and the price and I have on my receipt. Apparently someone at Circuit City Corp made a mistake in allowing this price. The manager, Eric, whom I do not hold at fault, has offered several replacements, though they are either significantly more expensive or less capable and smaller TVs.
Missed opportunity to purchase alternative TVs at other stores since we had purchased the TV at Circuit City. We'll have to wait months for the price to drop to the same sales price.
Diego of Gibsonton FL (11/28/06)
I purchased a panasonic pt-50lc13 on Dec 14, 2004, in November of 2005 bad pixels started to show, took it for warranty and panasonic fixed for free, later on January, 2006 Lamp went bad, tv was out of warranty I purchased a lamp for 375.00, it worked fined untill April, 2006, then Ballaster went bad had it change, after ballaster was changed the technician said that the lamp was bad also. Since then I have the TV sitting on the living room, since I am out of money to keep buying lamps.
Dennis of San Juan Capistrano CA (11/26/06)
I have a Panasonic PT-45LC12 Projection TV and have had constant problems with the TY-LA1500 projection bulb burning out. I have had the set for 3 years andhave just burned out my 4th projection bulb. The cost of the bulb is is approximately $250 which means when I buy this one, I will have spent about $750 for replacemnt bulbs. I do see where Panasonic has recently setteled a Class Action involving their PT-50LC and PT-55LC type projection TV's that use TY-LA1000 projection bulbs.
Laura of Chicago IL (11/25/06)
On January 19, 2004 I purchased a 50 panasonic LCD TV Model #PT50LC13 from ABT, approximately 6 months ago the pictures flashed a few times and turned black. I called ABT they said it was probably the bulb. It would be a $179.00 service charge to come out and about $300.00 for the bulb. I could not understand how such an expensive T.V. could now start costing me additional money. I paid $2686.00 for the T.V. I recently learned that I am not alone.
Due to financial contraints I am still unable to repair my T.V. It just sits in my living room collecting dust.
Melissa of Coral Springs FL (11/24/06)
Purchased TV 6/29/04 paid $600 to have bulb replaced 11/05, sent in paper work for law suit and since the bulb is out again 11/06- so no t.v. and have not been reimbursed for 1st repair yet.
Greg of Chester Springs, PA (11/23/06)
I am having the same problems with my Panasonic PT-50LC13 TV as everyone else. The TY-LA1000 bulb blew out way too early. I replaced the blub, and the TV only worked for 4 days, and then the Balast went out.
So far, I am our about $700!
Troy of Kansas City MO (11/18/06)
I have a Panasonic 52 LCD Television and have had for 1 year. This is the second bulb and one ballast I have had to put in this television. This is becoming a very expensive venture! When I read on-line the amount of people who are having the same problem it appears this is a product warranty malfunction. I would suggest that Panasonic does something about this immediately. I have over $1000 in repairs, which is half what I paid for the television in the beginning.
Shannon of Oroville CA (11/13/06)
I called to get a replacement lamp for my Panasonic PT-50LC13 LCD TV that I purchased 2-1/2 years ago. The TV just went out and a light is blinking red on the lamp light. She said that the lamp has a 1 year or 10,000 hour lamp life. I told to to repeat that again, and she did. I said there is no way I have had the tv on that long, since it's in our living room, and is not used a great deal. She said it would be $284 plus shipping and handling to get a new lamp. I told her I wasn't interested, and that I will look for it elsewhere.
My parents also had their lamp go out within 2 years. They have a model that isn't under the law suit, so they'll have to pay around $300 every two years...That's $1,500 over 10 years...not a good buy is it?
I will have to pay around $300 every two years or so for a lamp so I can use my Panasonic TV. That wouldn't be a very good selling point at the time of purchase! Maybe that's why they didn't tell anybody about it! Should have bought a Sony!
Thomas of Warrenton VA (11/13/06)
I am on my fourth bulb for my TV, the last one only lasted 7 days. When I called Panasonic to get another they refused. I now have to buy one aftermarket so that I can at least have a TV. I understand that there is an ongoing settlement ref. these TVs, even so I should be allowed to get another bulb. I'm sure the settlement will take some time and now I'm without a bulb. In the meantime I e-mailed for a copy of the claim form.
Timothy of Mifflintown PA (11/10/06)
Replaced 3 tv lamps in less than 3 years
Thomas of Warrenton VA (11/09/06)
I purchased a PT50LC13 Panasonic 50 LCD TV 10/20/2003, I just replaced the third bulb and it only lasted 7 days.
The cost to me so far has been over $500 dollars.
Steven of Tucson AZ (11/07/06)
I am having the same issues with my Panasonic PT-50LC13 as other consumers. My television has very little life on it considering it was in storage in the original packaging for almost two years. I watch very little TV. My Television went out two days ago and it seems not to be the buld but the balast is the problem and why the bulds go out. I am not sure if the extended warranty is going to take care of this issue for me. I spoke with Panisonic yesterday and upon determining that the bulb was not bad they asked me to call a authorized service repair person in my area. They did not offer to cover the charges. Is this not what the extended warranty should cover?
Sabrina of Jackson TN (11/06/06)
Panasonic tv model pt43lc14,lamp burned out after 22 months. Despite promise of 10000 hrs. Lamp # tyla1000
Cost to replace $347.00
Kevin of Berlin MD (11/05/06)
I already have to replace the bulb on my Panasonic PT43LC14 rear projection television. This bulb is supposed to last 5000 hrs where it has been used only half of it's life
J of Macon GA (11/05/06)
Purchased a PT-50LC13 Lcd Television in Dec 2003. Bulb/lamp has failed 3 times in less than 3 years with only moderate use. Much less than the 5 year life advertised per bulb.
James of Chantilly VA (11/01/06)
Bulb went out in tv model # PT 60LCX64, after 15 months...they will replace with new but they knew about this problem from prior complaints. I think they were uncooperative and even charged me to ship the replacement bulb that they knew was defective. next one is one me for 300.00. I just had a Sony tv break after I've had it for 25 years.
Future cost will be 300.00 plus each time it goes out. This could be every year. I spent almost 3000.00 for this tv. Last panasonic in my home.
David of Fresno CA (10/31/06)
The lamp in my panasonic 50 inch t v went out after 2 years of use.
Kris Hooker of Austin TX (10/19/06)
I purchased a Panasonic LCD projection TV from Circuit City in June of 2004 and was told the bulb would last 10,000 hours. So far I have had two bulbs shatter in the TV after less that 2,000 hours. The first time it happened I got the bulb replaced through the warranty but now I am outside of the warranty and fear I may have to purchase a bulb that cost over $300.
I feel that the quality of this bulb was misrepresented and I purchased the TV thinking that it would be close to 3-5 yrs before needing new bulb. At this rate I will need a $300 new bulb every year.
Anil of Orangeburg SC (10/01/06)
I Purchased a Panasonic LCD TV- Model # PT-50LC13 in June of 2005- it is now Oct. 2006 and and the bulb is aleready burned out twice. What can i do about this problem happening every 10 months.
Richard of Plainwell MI (09/18/06)
I purchased a Panasonic 50 inch LCD TV in 2004. I have gone through 2 projection lamps in 3 years. The lamps were supposed to get 10,000 hours of use but I'm replacing them after 2400 hours at the cost of $300.00 a lamp. There must be somthing that can be done to get Panasonic to rectify this situation. This was an expensive TV and the performance should be better then it has been.
Dale of Inman SC (05/30/06)
Bought the 50' Panasonic projection TV, in December 05, bulb blew early May 06. It seems to be a much bigger issue than I was told it was by Panasonic. I want to burn their butts just like they burn their bulbs!!279.00 plus 15.00 shpping to order bulb online, same bulb is 299.00 from the lowest of low class Panasonic..they are not even ATTEMPTING to rectify the problem.
Mark of Welch WV (05/30/06)
Bulb life not as stated in manual. Not 10,000 hours as Panasonic claims. Replaced 1/3/06 bulb blew 5/29/06. This is definatly not 10,000 hours of use and surely not worth 300.00 for a new TV. First bulb lasted about 1.5 years still not the 10,000 hours but I replaced it without complaining. Now the repair shop I bought the bulb from claims that the ballast may need to be replaced and estimates around 500.00 plus 300.00 for a new bulb. That's ridiculious.
Kelly of Gilbert AZ (05/24/06)
Just like many other people I purchased a 50in panasonic lcd tv about 3k. I have had it for about 19 months. The bulb blew. $300 to replace it. We were never informed about this. This is crazy to think that just to maintain this tv it is going to cost $300 every year and a half. Rip off. I would not buy a panasonic again.
David of Livonia MI (05/20/06)
In October 2004 I purchased a Panasonic LCD 50 televison from Best Buy, model PT50LC13. Soon after their in-store return deadline, the bulb blew out. Best Buy management said they would do nothing since I has not purchased their extended warranty. The sales people never said anything about potential early bulb burnout, or that a new lamp would cost $300 to replace. Had I been informed of this, I would never have bought the set. Anyway, we dealt with the manufacturer who replaced the bulb. It didn't work still, and the serviceman found that the ballast had blown also.
After 2 more weeks of waiting, it was replaced and worked. A few months later, the bulb went out again. Fortunately, we were just under the warranty expiration, and even though they balked, Panasonic replaced the bulb. The service company had to be the ones to install it, which they did, and all seemed well again. The bulb blew again a few months later, and I calculated that I got almost 8,000 hours out of it. I found a factory bulb on the internet from a reputable dealer, and replaced it myself. It lasted almost 5 minutes. The dealer warranteed the bulb, and sent me a replacement.
We had the TV working maybe 3 weeks when the picture started flickering. I was informed by service people that I had to replace the ballast again at a cost of about $700. Enough is enough. I went to Costco and bought a plasma for $700 less than the LCD, and it's gauranteed. If it goes out, Costco will refund my money. That beats all of the other so-called warranties. I'll never go to a projection TV again.
Jennifer Mcardle of Chesterfield VA (05/13/06)
I purchased a Panasonic LCD TV - Model # PT-50LC13 in January of 2005 - it is now May of 2006 and the bulb is already burned out - less than 2500 hours on a bulb that claims it can last 10,000 hours. I have seen lots of posts on this same subject and feel that it is worthy of a class action. Something must be done because at $300 a bulb you may as well buy a new TV.
Time, loss of TV usage and $300+ for now.
Cecilia of Rancho Palso Verdes CA (05/03/06)
Purchased PT50LC13 on 7/10/04 Sales Rep said no problem w/this set. After 3 months set broke down due to bulb/Ballast. It was repaired. 7 mo's later same problem. Set repaired and 3rd problem occured 8 months later. The set has been down longer than it has worked. Panasonic negeleted known problem and failed to replace, exchange or refund for almost 2 years.
50 inch TV is still in my living room taking up space still broken. I am deeply depressed and dispointented w/Panasonic.
Greg of Jacksonville FL (04/24/06)
Purchased a Panasonic projector model # PT-AE700U, used with careful operation for less than 800 hours and the bulb blew out. Called projector people.com which is where I bought it and basically they told me to "contact panasonic." Am doing so when I get off work but it looks bleak now that I've found so many others with unresolved problems....now I feel like I spent $2k on a shoebox with a busted light in it. thanks panasonic.
Ricky of Frisco TX (04/23/06)
I, like thousands of other consumers, have purchased a Panasonic LCD/rear-projection television (PT-60LC13) and was advised by Panasonic that the lamp life in the set was 10,000 after only 18 months the lamp has exploded and costs $300 to replace. The life was nowhere near 10,000 more like 1,200 hours. If Panasonic had been honest and not deceptive in the product literature I am certain that myself and thousands like me would not have purchased this TV. No One in their right mind is going to spend $300 per year to replace a lamp in a television.
Based on thousands of complaints that I have read on-line this is far from an isolated incident this is flat out theft. I would never be able to lie about a product just to sell it and this is exactly what Panasonic has done. Here is an on-line petition that lists over 2400 people who have had the exact same problem.
Michael of Bridgewater NJ (04/20/06)
Purchased the pt-50lc13 tv in Jan - 04 for my basement. I rarely use the TV except for about an hour a day. The TV was no longer working. The company told me I need a new Lamp. 2 complaints 1st is obvious...why is the lamp burning out so fast when the company said it has a life of 10000 hours. now I have to pay $300. to replace 2nd - They told me if I order a new lamp and that doesn't fix the problem, they won't allow me to return it for a refund. This is just outrageous... needless to say, I will never buy from Panasonic again.
Michael of Durham NC (04/14/06)
Panasonic LCD projection TV PT-50LC13. Bulb defect. I'm just adding my name to the number of people complaining about these bulbs. Panasonic rates them at 10,000 hours but in my case both lasted about 1000 hours. They then charge $300 for a replacement bulb. The product is obviously defective. I and others have notifed Panasonic about this.
$300 per year at this rate to keep replacing a defective product.
Annmarie of Jackson NJ (04/05/06)
We purchased a 37" Panasonic Plasma TV last year for Christmas, right after one year the TV broke. We called Panasonic and they honored the warranty to fix it for free since it was only a few weeks past a year. The TV went to the repair shop and was there for over two weeks after much aggravation we finally get the tv back only to find it is worse, now the tv is totally dead. We call Panasonic and we all agreed that the tv is a lemon and we would get a newer model.
We were offered a 37" for an additional $600.00 and a 42" for an additional $900.00. We decided to go for the 42". We sign the contract and gave our credit card information, our card was charged $900.00 over two weeks ago and we have not heard from Panasonic since, despite numerous phone calls and emails to 3 (yes 3) different people!
Panasonic needs to reimburse us our money for all this aggravation, the fact still remains we originally paid over $2,000.00 for a tv that lasted only a year and now we have been without a tv for over 2 months and gave them an additional $900.00 and paying interest on this. We want our new 42" tv delivered and want our credit card remibursed for all the aggravation during the past two months.
Albert of Lake In The Hills IL (04/04/06)
I purchased pt-50lc13 TV in July of 2005 and bulb is already gone (April of2006). Panasonic should be responsible for replacing this bulb. I can't belive they are getting away with such ripoff. I paid $2700.00 and I have to buy bulb for $300.00, which might lest next 3-4 months. What next? Should I buy one more, and another and another.......This is good business for Panasonic.
David of Oakland Park FL (04/02/06)
Re: PanasonicPT-50LC13, I puchased this TV 12/30/2003, Since then I have had a ballast replaced, The light gun, And now am on my Fourth lamp at $300 each. I have contacted the Consumer Complaint dept at Panasonic with no success. I have cpious documentation re: this from panasonic and their local service people. I would love to talk to an attorney to see f I qualify for some kind of "lemon law"
I have replaced the bulbs and light gun under warranty, however am out about $500 in service calls and without a TV for 3 months. I currently have to fight for a new lamp.
Karen of Los Altos CA (02/27/06)
This TV states in the manual the bulb life is 10,000 hours. We have replaced the bulb THREE times already, far far less then 10,000 hours. When the bulb blows - which has been on Sundays, once just before the SuperBowl - I have scoured stores to find a replacement and no one carries it. This is a defective part, and the TV is extremely expensive to have to replace this bulb so often. I have read all the other accounts and my situation has been the same - There should be a recall on this part. I had the ballast replaced because they said it was defective - but another bulb blew soon after. I want free bulbs! I love the quality of the TV, but I will never buy a Panasonic anything (I have a digital camera too) again if this is not resolved.
Walter of Seal Beach CA (02/06/06)
On May 28,2004 I bought a Panasonic 50" LCD TV PT50LC13. ON 2/1/2005 the ballast had to be replaced. It was still under warranty so there was no charge. Because I had a problem so soon, I bought Panasonic Customer Care plan for $469.95 for 2 years. On 9/3/2005 my bulb blew out. When I called the authorized repair shop the said the bulb was not covered by the plan I had, and that I would have to pay $300 for the bulb. I was not aware that my plan didn't cover the bulb.
When go online and look at the FAQ's for the plan it says: "What does a Panasonic Customer Care Plan cover? The Plan covers labor and all replacement parts for keeping your product in good operating condition." Is not the bulb essential for the operation of the TV? Since the set was a little over a year old Panasonic did extend my basic warranty 6 months and didn't charge me for the bulb. Both times my TV was out of commission for 5 or 6 days.
On Sunday 2/5/2006 I was going to have a small Super Bowl party at my house because I had the 50" TV. About about 1 hour before the Super Bowl my TV went out again. We hurriedly moved the Party to a friend's house. The repair man is scheduled to come Thursday. Again I had to wait 5 days. This is the first TV I've ever had that failed this often. Some have lasted more than 10 years without a problem. I feel that Panasonic should extend the warranty for at least 5 years. Even that would not make up for the days of lost availability of the TV. I would never buy or recommend another Panasonic product. As I read through the other complaints on consumeraffairs.com I feel these defects my be worth a class action suit.
Carl of Dickson TN (02/04/06)
I purchased a Panasonic PT47WX53 in December of 2003. In November of 2005 the Television died. It has been in a Panasonic repair facility for well over a month. I am being told that the television can not be repaired due to parts being discontinued. I find this unacceptable for a purchase of over $1500.00. If this were a $200.00 TV I would throw it away and buy another. However I do not have $1500.00 to buy a new TV every 20 months. I can not believe that spare parts are no longer available for such a new product.
Mafzul of London OTHER (01/18/06)
About 3 and half years my father bought a widescreen 32" panasonic tv for our home. The tv was working fine until recently when the tv started playing up. TV would automatically go on standby mode -- even worse the screen would change colour, either it goes too bright or too dark. After trying numerous times to change the picture setting the same problem continued happening. I called panasonic at the Slough customer service.
For 30 minutes I was on the phone, the lady didnt have a clue who to refer me to, so she refered to retailers. After 35 minutes my call ended up in one of the retailers in the high street who said i will be £95 to get a engineer..an expensive equiry call, but I did not go ahead. Within 2 days later I called out two tv engineers recommende dby some friends -- both engineer said the "bulb" which is located behind the screen is about to go and a replacement cost would be about £250/£350.
I was also told that problem is very common with panasonic tv's and actual fact the "bulb" should last at least 7/9 years.
Steven of Tampa FL (12/14/05)
I own a Panasonic PT50LC13 LCD projection TV purchased in approx May 2004. The lamp failed after approx 3-4 weeks and at that time they were out of stock everywhere because of what Panasonic stated was high failure rates. I received a temp replacement directly from Panasonic after a couple of days and the permanent replacement after several weeks. When discussing this failure with a manager at Panasonic Headquarters he indicated that these bulbs had been failing at a higher rate, and well in advance of the expected lifespan, and it appeared they had an issue.
Well, I just experienced a second failure after only 17 months and it looks as if Panasonic has done nothing to correct the issues with this lamp. I have read numerous complaints on the Internet on this same issue and it seems the normal life span on the lamp is half or less than stated in the owners manual. People are indicating failure at anywhere from 1000 to 5000 hours, as opposed to the "up to 10,000 hours" stated by Panasonic. I feel it is time someone should address this issue with Panasonic and force them into making good to the consumer.
Mike of Powhatan VA (12/11/05)
We purchased a Panasonic LCD TV (Model number PT50LC13) June 13th, 2004. The bulb blew out on August 10th 2004. The whole scenario to get the bulb replaced took over 2 weeks. Within those 2 weeks a seviceman stopped out to look at the tv with no replacement bulb. Another service man called to come out and repir, still had no bulb. When the seviceman stopped out (around Aug. 24th) he knew we were unhappy and replaced the bulb in the tv and left us a spare.
In May 2005 another bulb blew, we replaced it with the additional bulb from the service man. Today Dec.12th 2005 the bulb blew again. Now we don't have any replacement bulbs, we have to buy one and I believe they are around$300. So from 6-12-04 to 12-12-2005, approx. one and a half years there have been 3 blown bulbs. My wife and I both work and watch at the most 4 hours of tv and evening and are very aware about leaving the tv on when not in use. I am writing this letter both to make my complaint in ink and hoping this may help someone before they purchase a Panasonic LCD. Also my son has a Sony LCD and he purchase it soon after we bought our Panasonic. He has gone through 1 bulb, versus our 3 in the approx. same time period.
D. K. of Bloomfield Hills MI (11/29/05)
I can just repeat almost the same complaint as below by Mary of Ellerslie, GA (9/18/05) and others: I purchased a Panasonic PT-50LC13 TV on December 21, 2003. The original lamp TY-LA1000 failed on October 28, 2004 and the second one on November 18, 2005, two lamps in less than two years and Panasonic does not except warranty claim. They lamp sell the lamp for $300, even though it looks like a very primitive and cheep prototype. If it is a consumable part, it should be priced at $30 instead. There are rumors, which I cannot prove, that Panasonic is involved in refurbishing original lamps and giving them as replacement within warranty, without notifying customers about that.
I still have the last failed lamp and I am thinking of investigating if it is really a genuine part or a refurbished clone.
Beth of Fairfax VA (11/22/05)
About 2 months ago I contacted Panasonic b/c the new television I bought no longer had sound. I went to one of the only 4 shops in the area to service their productions on their recommendation. Please keep in mind you must usually wait 20 mins or more after you have finally gotten the voice activated person to actually put you through. So we contacted the repair shop whom I will be filing a separate complaint for Strauss Photo Technical Services and they came and picked up our television (Sept 19th).
We waited a long time to get back in touch with Panasonic because it is truly 20 mins to 1hr on hold when you call them to get through to an actual person that doesn't count the 5-10mins it takes to get through their system. I am now told everytime I call Panasonic someone will call me back with details after they have contacted the repair shop, and of course no one calls back. Nor can you speak to anyone directly in the warranty department. They won't transfer you, they don't have managers you are just told someone will call you back. I hold Panasonic personally responsible for by TV since it is one of their "authorized repair shops" that my TV has been sitting in for the last 2 months. I don't know what can be done to get my televison back repaired or get a new one but I think I have been more than patient considering it has been in the repair shop longer than it was in my house.
Barbara of Spring Hill TN (11/12/05)
Bought a Panasonic LCD TV (model #PT50LC13) from 'Rex's' for 2500.00 on 7/14/04. As of 11/11/05 it no longer works. The $300.00 bulb burned out with about 2400 hours on it (not the 10,000 stated). We bought this Television with a 3 yr extended warrenty from Rex's - but of course it doesn't cover the $300.00 bulb (though the salesman told us it did). Rex's closed their store here in Columbia, TN - so now we are out 199.99 for a useless warranty and another $300.00 for a bulb that by what I have been reading on your site I will be replacing quite frequently. Panasonic needs to either (1) replace all our bulbs for the life of the tv - free or (2) Replace our televisions with one that is not a defective 'lemon'.
Matt of Woodland Hills CA (10/27/05)
I purchased a LCD Projection TV model PT-50LC13 from Panasonic. After 14 months the lamp unit burned. However, according to panasonic it should provide 10,000 houres. Mine was under 1000. My uncle and my freind also bought the same unit. My uncle had change his six time in less two years. my other freind change three times. I have checked out other consumer review sites and have seen at least 80 to 100 similar complaints.
Julianne of Wheatfield IN (10/27/05)
Ppurchased a panasonic television pt-50lc13 in january of 2004. the lamplight has gone out twice in 4 months time and the ballast has needed to be replaced. Now I have blue dots appearing on the screen of the television. I was told that the tv is out of warranty with panasonic but purchased an extended warranty through circuit city. spoke to a few tv repairmen which said it sounds like the engine for the tv is now going out and the part is 1100.00 to replace. I believe these tvs should be recalled since we rarely even watch it. Consumer beware!
George of Burke VA (10/18/05)
I bought a PT50LC14 television and after 6 months it stopped working without any signs that it had a problem. I than called panasonic and they refered me to authorized dealers in my area, when I called the shops they needed over a week to come and fix the TV, then they asked me where I purchased the TV and when I said Sears they replied we can't fix it you have to call Sears.
The problem with that is Sears is going to charge me for the repair that should be covered by Panasonic, Who made me wait for 25 minutes or more on hold to tell me their is nothing they can do for me. I am so disappointed that I have returned the two new Panasonic units that I recently purchsed because I will no Longer support Panasonic if this is how they treat their customers.
Mike of Williasmsburg IA (10/18/05)
Bought my tv for $2500 on 7-12-04 and within 3 months the bulb blew out. Got it replaced and within 4 months it blew again. Now on oct 17,2005 it blew out again. There is no way I am even close to their 10,000 hours. (I mean that is what it says in the owner manual.) Then it was a pain trying to talk to panasonic (very long waits 7 min to over half an hour) and best buy to try and get a new lamp. If you are going to pay the money Panasonic ought to put its name behind their product. Will not buy another Panasonic product again b/c of all the trouble that I have had.
Miklos of Herndon VA (10/01/05)
Purchased Panasonic pt50lc13 lcd tv for $ 2800. Bulb went bad in 11 months in warranty, bulb went bad again 6 months later cost $300.00. bulb went bad again 4 months later. now i am contemplating buying another bulb.
Mary of Ellerslie, GA (9/18/05):
I bought a Panasonic multimedia projection TV model #PT-50LC13 in August of 2003 and have replaced the lamp twice already. The first burnout occurred at less than 5,000 hours use and the second burnout occurred at less than 2000 hours use. The manual claims 10,000 hours max use. I paid $3,000 for the TV and the extended warranty. Panasonic will replace the lamp unit if the TV is less than 12 months old.
I do not wish to have to replace this lamp unit one or more times per year. I feel Panasonic has misrepresented the longevity of this lamp. In addition, I have read that other part problems occur with this TV 1 or 2 years after purchase. This should not occur with such an expensive product.
Pamela of Tiffin, OH (8/4/05):
I purchased a Panasonic PT-50LC13 television for my husband for Father's Day
last year. We paid $2,899.99 before taxes for this TV. The lamp unit, as
stated in the manual, is rated for a maximum of 10,000 hours. The lamp
lasted for perhaps a third of that.
At $300 for a replacement lamp, that only seems to last for one year, you
could purchase a pretty decent flat screen TV.
Panasonic should offer a no-cost replacement bulb if they don’t last two
years or at least close to what is stated in the manual. Or maybe they
could offer the replacement bulbs at a more reasonable cost.
Philip of Farmingdale NY (1/22/05):
Whether PC Richard was aware or not, I was sold a Panasonic 50" LCD television for approx. $2700. The model has the same problem as the one I purchased with a similar number. The television requires a $300 bulb to operate the LCD display. They also advertise, I believe, roughly 8,000 to 10,000 hours of "bulb life".
Not only PC Richard, but Panasonic themselves, had not told me in advance, or after the fact that these bulbs are faulty. Nor have they investigated the problem. To try and make a long story short, my first bulb lasted 2000 hours and my second, only 1,000. My problem is that a service technician must come with a bulb, which is a waiting time of at least 4 days since I have a warranty with PC Richard.
The instructions in the Panasonic book clearly state that I can replace the bulb myself. To sum it all up, I apologize, I first think that Panasonic should recognize publicly by mail and at their website, that there is a problem so that consumers can have a clear understanding of what they are buying.
I would like Panasonic to give us all a lifetime guarantee replacement on these bulbs outside of the extended warranty we purchase. At the same time, I want to have an extra bulb in my closet so that I won't have to be inconvenienced by a delay waiting for a service technician.
Joanne of Greensboro NC (12/3/04):
I purchased a Pansonic television, model #PT50LC13, on 9/7/03. On 11/9/04 a bulb inside the television exploded doing damage to other components inside the TV. We did not purchase an extended warranty. I have two Sony TV's, one is 14 years old and the other is 15 years old and neither has ever needed to be repaired, therefore I could not image a TV that I paid $3000.00 having to be repaired within 14 months of purchase.
The TV repairer cannot get one of the parts needed to fix the TV. It is not available. I am very disappointed in Panasonic. I will never purchase another Panasonic product. I will only purchase Sony products in the future and I would like Panasonic to be aware of this fact.
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