Panasonic LCD TV

Panasonic • Cameras • DVD Players/Recorders • LCD TVs • Microwaves • Other TVs --- News • Panasonic Offers Replacement Lamps for Some LCD TVs

Walter of Seal Beach, CA February 6, 2006

Walter of Seal Beach CA (02/06/06)
On May 28,2004 I bought a Panasonic 50" LCD TV PT50LC13. ON 2/1/2005 the ballast had to be replaced. It was still under warranty so there was no charge. Because I had a problem so soon, I bought Panasonic Customer Care plan for 469.95 for 2 years. On 9/3/2005 my bulb blew out. When I called the authorized repair shop the said the bulb was not covered by the plan I had, and that I would have to pay 300 for the bulb. I was not aware that my plan didn't cover the bulb.

When go online and look at the FAQ's for the plan it says: "What does a Panasonic Customer Care Plan cover? The Plan covers labor and all replacement parts for keeping your product in good operating condition." Is not the bulb essential for the operation of the TV? Since the set was a little over a year old Panasonic did extend my basic warranty 6 months and didn't charge me for the bulb. Both times my TV was out of commission for 5 or 6 days.

On Sunday 2/5/2006 I was going to have a small Super Bowl party at my house because I had the 50" TV. About about 1 hour before the Super Bowl my TV went out again. We hurriedly moved the Party to a friend's house. The repair man is scheduled to come Thursday. Again I had to wait 5 days. This is the first TV I've ever had that failed this often. Some have lasted more than 10 years without a problem. I feel that Panasonic should extend the warranty for at least 5 years. Even that would not make up for the days of lost availability of the TV. I would never buy or recommend another Panasonic product. As I read through the other complaints on consumeraffairs.com I feel these defects my be worth a class action suit.

Carl of Dickson, TN February 4, 2006

Carl of Dickson TN (02/04/06)
I purchased a Panasonic PT47WX53 in December of 2003. In November of 2005 the Television died. It has been in a Panasonic repair facility for well over a month. I am being told that the television can not be repaired due to parts being discontinued. I find this unacceptable for a purchase of over 1500.00. If this were a 200.00 TV I would throw it away and buy another. However I do not have 1500.00 to buy a new TV every 20 months. I can not believe that spare parts are no longer available for such a new product.

Mafzul of London, OTHER January 18, 2006

Mafzul of London OTHER (01/18/06)
About 3 and half years my father bought a widescreen 32" panasonic tv for our home. The tv was working fine until recently when the tv started playing up. TV would automatically go on standby mode -- even worse the screen would change colour, either it goes too bright or too dark. After trying numerous times to change the picture setting the same problem continued happening. I called panasonic at the Slough customer service.

For 30 minutes I was on the phone, the lady didnt have a clue who to refer me to, so she refered to retailers. After 35 minutes my call ended up in one of the retailers in the high street who said i will be £95 to get a engineer..an expensive equiry call, but I did not go ahead. Within 2 days later I called out two tv engineers recommende dby some friends -- both engineer said the "bulb" which is located behind the screen is about to go and a replacement cost would be about £250/£350.

I was also told that problem is very common with panasonic tv's and actual fact the "bulb" should last at least 7/9 years. 

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