PC Richard & Son

Jeanette of south river, NJ October 7, 2009

I purchased a new Rifridger 01/2009 I was told by Brian to use a PC Richards card (new one) he set up for me as no Interest for 2 years. I set up my payments on auto pay and just keep paying. My bill was not going down I called and found out my interest was 29.9990 I went crazy. That is what GE Money bank is charging. I called the store Brian not there spoke to a Manager and was advised I only had no interest for 3 months or 90 days I would have used my own credit card for a much lower charge. They lied to me I would guess the sales and store gets a bigger cut due to the lying from GE Money.

Richard of East Elmhurst, NY September 23, 2009

On Aug. 22, 2009 I had a refridgerator (Whirlpool Model ED5KVEXVQ) delivered to my home. Due to the incompetence of the delivery men, my new linoleum floor was destroyed when they installed the new and removed the old refridgerator. I called customer service (Chris) and got a song and dance response. I gave him the name of the contractor to contact for replacement of the floor. To this date, I have not heard from Chris regarding replacement of my kitchen floor.

Arno of Mt. Sinai, NY September 22, 2009

On 9/21/09 I purchased an HP 2660 computer printer plus wires and print cartridges totaling 108. I gave the salesman a note stating my computer was a windows 98 model and I wish to replace an HP 5740 model printer. He suggested the HP 2660 and said it would work on my Windows 98. At home I followed instructions to install until I saw the installation disc which read only for Windows 2000. I called the salesman on the phone and asked if he were sure this would work.

After consultation with two other salesmen he told me it would work on my machine. I then inserted the disc into my installation drive. The drive made grinding noises. I removed the disc and discovered there were two discs stuck together. The drive drawer no longer opens and needs to be replaced for hundreds of dollars. The second disc reads "Comp Disc" hand written. Showing the disc to the store manager who handled the disc, he couldnt tell there were two discs either until I brought it to his attention. The same for my repair shop person.

The manager did say that there are instances where the HP factory tests the printers and sometimes leave behind the test disc. Obviously this is what happened here. I received a full refund but my computer is broken and I need to retrieve the information on it through a backup. Unable to do so. I claim PC Richard is responsible as they sold me the wrong printer in the first place that caused the HP disc to break my computer. The manager claims HP is solely reponsible and refuses to pay me or give me an external drive which may allow me to retrieve my information. We are talking about a 70 item (retail price).

NIGEL of Brooklyn, NY August 20, 2009

Bought a Whirlpool refrigerator from PC Richards within 6 months the freezer stops working. I called PC Richards to have it serviced. They set up an appointment, then the service person canceled. Another appointment was set up, this time with PC Richards partner call G&G appliance. They simply did not show up at all.

Food has spoiled. I now have to call an outside service company to fix a product that is still on Manufacture's warranty

Daniel of elizaville, NY August 11, 2009

On 8/04/09 at 5:25pm I purchased a Hewlett Packard Deskjet D2530 Printer. After bringing it home, I discovered the black ink cartridge was missing. I returned to the store 1 hour later and explained the situation to a sales rep. I then showed him where it states on the box that this unit includes both black & tri-color cartridges. He apologized for my inconviniance and said "I will get you a cartridge as soon as I speak with my manager." He then walked me over to the manager and explained the problem.

The manager told "that unit does not come with the black cartridge". I then said "yes it does I will show you where it says so on the box." He firmly replied "I'm telling you it does NOT come with the cartridge! Instead of arguing I simply pointed out where it shows the contents of the box. He then pulled out a pocket knife and proceeded to open the boxes on the display case, loudly challenging me to show him where the cartridge is. I repeated my claim that it says it comes with the cartridge on the box. He retorted loud enough to cause all the customers to take notice that "this is Hewlett Packards fault, they sent me all these boxes w/out the black cartridge, what do you want ME to do?!

I said I just want my cartridge. This made him irate and yelling now said "I showed you the boxes! How many more would you like for me to open!?" I said just give me one from the rack. Fwailing his arms and walking away he yells "I CAN'T DO THAT! TAKE IT UP W/H.P! The salesman then told me he would "discount a new cartridge just for me. Being in a "spot" for time. I purchased a black cartridge for 10.85. After my purchase, I asked the manager his name, he responded by telling me to leave his store.

Indra of new york, NY August 7, 2009

My husband bought two panasonic flat panel televisions for the price of 599 each He also purchased pc richards extended warranty my sons is working fine mine started to show lines of colors when I took it in they took down the info and proceded to take the tv as they had to send it out to their service center I was told it could be upto 3 weeks I received text messages telling my tv was on its way to the service center then another one saying the center received the tv after about a week I receive a call from the son of the cardholder of which the tv were orginally bought saying he got a letter and my tv was not economical fixable so I called the service center spoke to the supervisor he explained the screen is cracked and the lines of color are consistent with physcial damage now the tv was purchased march 29th 2009 and it was july 27th 2009 I only had the tv 4 months I did not do any damage nor were there any sighn of scratches or breaks so I then wrote an email to the customer care and a day later received a call from brian saying there is nothing they or anyone will do I am not covered this is not fair it is covered under panasonic he claims but not for this type of damage I am 49 years old and not a person who moves or changes any thing as furniture ect the tv was not damaged I feel they do not or will not stand behind their warranty I also told brian that the card holder had purchased 7 tvs in the past year for family and friends do you want to loose a customer like that he said he cannot loose any money so I am stuck with no tv please if you can advise or help me I would greatly appreciate it

Laura of Valley Stream, NY August 4, 2009

I recently went into the this pc richards to price hdtv's. I was approached by the store manager who was a typical sales guy, and told me he was going to give me a "sick" deal for a tv and that he wanted me to shop in his store and refer people i know to go there. Well he gave me a price and before i committed to buying anything i did my homework on the hdtv. He told me he was giving me the best price ever and that only "cops and fireman" were eligible for this price.

Well I went on his website pcrichard.com and he gave me the same price that was online for the tv which was 200 dollars cheaper than what was in his showroom, no consumer wants to feel like they had been had by a sales guy and thats exactly how i felt, i went back to the store to speak to pedro but of course he was off, and this was management who was lying and telling me no one else could get that price when all you had to do was go on his website to get the same price!!! I do not recomend his store at all, and i will continue to tell people not to shop there, if management is not trustworthy and honest than you can almost bet the sales guys are the same.

Gloria of elmont, NY July 25, 2009

It is now over a week and my refrigerator has not been repaired or replaced. Several service technicans have worked on the refrigerator, but are unable to determine what is wrong with it.

Andrew of North Bellmore, NY July 25, 2009

Back in 2007 I got a great deal on a 27" LCD TV. Just recently, the TV broke and I called for service on my extended 3 year warranty. The service men came, and they were great. They said it should be repairable, but may take some time because the company is terrible at shipping parts. They said I should hear from the service center in a day or so.

I never heard from the service center unless I initiated contact. 9 days after they took my TV, I called and I was told it was not going to be fixed and they will call with my options later in the day. I never heard from them until once more I called them on day 10. I was told I will be issued store credit for a new TV, but like I said I got a great deal. So now I have a smaller TV, minus the 50 extra it cost me and I have no warranty because I'm not dealing with those clowns again.

I asked if they could put the remainder of my warranty on the new TV, but the woman on the phone said their obligation has been filled. I told her that I paid for 3 years, not one incident within 3 years. So she said "it's like car insurance." I told her that if I pay my car insurance in full on Jan 1, and wreck my car on June 1, that new car they bought me would still be covered till Jan 1 on the policy that covered my wrecked car. She was making comparisons she didn't understand and I left her speachless.

nilda of STATEN ISLAND, NY July 17, 2009

i have a warantee for a 42" plasma my tv was picked up for service by p.c richard and son and returned the same way my tv was takin back that day and i recieved a phone call 2 days later saying that my t.v was fixed. I then stated i was going toi go to the store and check the t.v before i leave i then recieve a phonecall 20 mins later my t.v is being fixed and it is not in the store.employees are rude and disrespectful

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