P.C. Richard & Son Reviews

Maria **. The sale counselor Herbert at P.C. Richard & Son at Carle Place store did excellent job of providing information and assistance in our purchase of a new refrigerator, It was a very pleasant buying experience and we're quite delighted with our choices. Thanks to all! Maria & Frankie ** 🙏✨

Terrible service experience for a Bose soundbar, was told to bring it to the store and they would repair it even though they mounted on the wall. Then they said install team would have to come but they would call me back to schedule the appointment. They never called back. Had worse problem with my dryer, replaced incorrect parts, took over a week for each part, total of 4 parts. Had no dryer for 4 weeks, the appliance was only a year and half old with extended warranty.

If you buy a GE Appliance from P.C. Richards in Manhattan, NY they will not help you get a service man to repair the appliance if it's out of warranty. I purchased a GE Gas Range and the hinge fell off the door. It was purchased in 2023. I was transferred to various numbers to no avail. The GE Appliance phone number was also NO HELP. The Company "Bodewell" does not help. They do not want to do a Service Call in Manhattan.

I've been using P.C. Richard for years and years, and I wouldn't think of going to anybody else. I’ve been going to them for everything, including the dishwasher, stove, refrigerator, microwave, TVs, bed, and my bed that goes up and down. When I have problems, they take care of it. Everything's good.

Updated on 06/02/2026: This is an update to my March 2026 review. Next month will be 1 yr that I have been waiting to have the same part fixed. After 3 months of trying to figure out what was wrong, they ordered me the correct part which I had to wait for 6 months before it came in. Ironically, right after I wrote my last bad review, the very next day my part came in. I took another day off of work and when they arrived with my part it was the wrong color door for my fridge. They reordered it which took another 3 mos. It's now June 2026 (my first service call was 7/25) and after writing another bad review ironically again they contacted me the next day that the part was in.

We have been buying our appliances from P.C. Richard for years. We've got our kitchen appliances, refrigerators, dryer, washer, stove, microwave, and dishwasher from them. We had a small issue with the gas range that was rectified under warranty. Now, I'm waiting for service to call me back for a part on the washing machine. Other than that, the appliances and service are pretty comparable. The local store that we work with are very customer-oriented. I did have an issue with service when we were having an issue with the gas range and we were going back and forth. I was having difficulty scheduling. They kept putting me off. So, I went to the store and talked to the manager and the manager got involved. He called service himself and they scheduled me for an appointment the next day.

I use P.C. Richard for all my appliances and they're great. It's very easy to communicate with them and everything's been perfect. The quality has been great as well.

I sent in a claim for the Speed Queen washer that I bought on December 24th. I didn't want to file a claim because I felt that it was unfair that I have a brand-new washer that's more expensive than my whole set in the basement. So, I called them and said, "Hey, this thing isn't functioning properly. I rarely use it. I don't want it fixed." They told me someone had to come and fix it first before they could replace it. The guy came out. He looked at it. He was unfamiliar with the Speed Queen machine. He left. I was angry.

I bought all of the appliances in my kitchen from P.C. Richard & Son about four years ago. Everybody was courteous back then. Everything works fine except my dishwasher recently developed a problem. I've had five visits for technicians to try to repair it, and so far, they have not been able to correct the problem. When I contacted P.C. Richard, everybody was polite. They open a ticket, and the technicians that were here would have to order parts, and then you would get a notification that the parts were in and to get in touch to schedule an appointment. So, that seems appropriate.

Alex, the gentleman that I had, is very good, patient, knowledgeable. The issues I've had with P.C. Richard are the parts. When you order parts, they really don't go with the machine. The gentleman had to come out several times because the parts do not go and work with this machine. The ones that did, again, did not work. It took several times to get the parts to work. So, that's the big issue. And when you order the parts, just because it pops up and say it's compatible doesn't mean it is.

We've bought appliances from P.C. Richard & Son and it's very convenient where we live. The most recent purchase was a washing machine 15 months ago, which broke, and because I didn't get the insurance, I can't get it repaired unless I spend more than I paid for the machine. Through the years, we've bought quite a few from them and never had any issues. But now that things are made so crappy, nothing lasts. Who would have known that 15 months after buying a washing machine, it wouldn't work? I didn't realize that you could get up to a year to purchase it if you wanted to. And they could have told us, but I don't remember. The parts that were needed were almost $300 more than the machine cost us. So I had to get a new one.

I had previously gone to Best Buy for a refrigerator, but it was a low-end model, made noise, and wasn’t what I wanted. It took a couple of years to get settled in our place, and then I realized that we can now work on the fridge because I have a hot water heater and other appliances. I went back to Best Buy and they didn’t have what I wanted at my price in the color I wanted. Home Depot also didn’t have what I wanted. I decided to try P.C. Richard & Son, even though I hadn’t been there before. They had what I was looking for within my budget, and I got a side-by-side with a water filter. Overall, I’m very happy with it.

My experience with P.C. Richard was fine. They did an excellent job. They were very friendly and good. I purchased a refrigerator, a microwave, a dishwasher, and a washer and dryer. Every time I have an issue with an appliance that I had, an older one, I usually go there first, and then I go to a few other places just to make sure they're in line, which they've always been, and I always wind up going back there. I've been there a few times, and everyone was fabulous and couldn't do enough to help you. When I had an issue, I called, and they set up an appointment really quickly, and they followed through. When they delivered or repaired, they were right on time and within the window that they gave me, and were very pleasant and good. I've had very good luck with them. They were outstanding, competitive, and reliable. I would recommend them to anybody.

P.C. Richard & Son has been absolutely great. I'm a price shopper and we purchase from them most of the time. We came from Home Depot, but when we had a complete kitchen remake, we wanted all the appliances to come from the same place. It would be easier, and P.C. Richard was very accommodating. We took the insurance, and it holds up to whatever we need. They're taking care of the problems we're having and the interactions have been over and above.

P.C. Richard & Son is a very good company. The customer service and everything after the fact here has been wonderful, but unfortunately, I picked the wrong product. The rep gave me misinformation. I was told when I bought the refrigerator that the ice maker mechanics are different on the new model that I got and I wouldn't have gotten this refrigerator otherwise. The rep shouldn't have told me it's a new system in the ice maker because the technician that works on the refrigerators tells me it's not. This is my second refrigerator of the same brand and luckily, I bought the warranty on both of them.

I have always done business with P.C. Richard, and I do business with the same management specialist at P.C. Richard in Carle Place. I like their reputation and the way they stand behind the product, and because we've never had an issue in the decades that I've always used them for all my properties, all my homes, all my appliance needs. That's just who I've found to be the best retailer with the largest selection and great sales staff.

I went in P.C. Richard & Son and the sales representative was very good, very accommodating, working with the price, and gave good guidance as to which brands to buy. In other words, it's not always price, and then the incentives that were available. We ended up basically doing a rental for the whole house, so we bought all new appliances. I'm talking washer, dryer for laundry, and then the dishwasher, refrigerator, stove, the in-island microwave, refrigerator. I'm probably leaving stuff off, but it was quite an order. They put a deal together with the warranty. And the pricing, the service, the knowledge of the salespeople are so good. They actually understand the products they're selling. They gave good advice. The dryer or the washer was dented and they gave an accommodation on the price. I think we spent almost $15,000 on everything. They said, "Listen, you want a new one or you wanna take a little money off?" So they worked with us. I'm very, very, very happy with P.C. I would never go anywhere else.

Do not order a laptop online with delivery option unless you don't mind your computer being shipped across the country during a snow storm. It defies common sense to me, so how can I expect comprehensive service if something should be wrong with it? Order has been canceled, and I am going to pick one up myself local instead. Receipt says it could take up to 12 weeks to arrive. I would not have opted for that if I had known.

Whenever I go to P.C. Richard, my shopping experience has been good and enjoyable. They follow up and they don't harass you. I also have them come out for repairs and it's been okay. They're very prompt. My mother also bought a fridge from them.

Most of our appliances came from P.C. Richard & Son. I was usually able to go there, and they negotiated the price with me and gave me a good deal. I've been very satisfied with them. We got a washer, dryer, dishwasher, and microwave. Their service is good. They come right out and fix the issue. They're coming tomorrow to repair my icemaker for the sixth time. But the good thing is I took out a 10-year warranty when I bought it. They don't offer them anymore. The technician laughed and said, "You're lucky you got 10 years. They don't offer them." I said, "Yeah, I know why." So, I don't get annoyed. He comes out, he fixes it. As long as I'm not paying for it. My son also has P.C. Richard & Son's appliances. One talks to the other about prices and everything, and they took good care of us.