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Steven of Brooklyn NY (06/30/08)
I had just got home from Iraq and wanted a big-screen TV. I went over to AAFES (PX) and we decided to go with a 1300 Philips 42 Plasma. Before making the purchase, my wife asked the helper is she knew of any problems with Plasmas. She said just don't watch 8 hours of TV a day or it'll burn out. That was Feb 1, 2008.
Fast forward to tonight, June 30, 2008. Watching an old hockey game and BLAM....volume and sound OK, but black flickering screen. Since I am in the army and i am always training, I am NEVER home to watch TV more than 2 hours a night. I called Philips and the guy said he never heard of my problem before. So now I have to cancel a planned vacation so the repair guy can come. It'll be in v ain, however, because the TV is going back for a full refund and a new LCD.
Never buy a Plasma. Period.
Yolanda of Cinnaminson NJ (06/25/08)
My husband and I decided to purchase a 37 Magnavox LCD TV as a Christmas present to each other. I went to Target on Black Friday (Nov. 2006) and purchased it for over $800 +tax. We were very happy with our purchase until Dec. 2007 when we noticed that the TV would take longer to turn on.
Eventually a few days later the TV wouldn't turn on at all!! The green light would come on for a second, start blinking red and then stop. No picture, no sound, no TV. Of course the warranty was only for one year and that just expired. We contacted a Phillips rep and they said that there wasn't anything they could do because I didn't purchase the extended warranty.(Aren't TVs suppose to last at least 3-4 years?) They gave me some numbers to a few service centers (all of them out of state) and said that we would have to go through them for a diagnosis and repair.
The fee was $100.00 to just look at the TV and they couldn't give me an idea of what it would cost. We didn't have the money so our TV sat there. I called a few more times to see if I could get a different result with another Rep...NOPE..different person same crap. Every day my husband would press the ON button in hopes that it would turn on but to no avail.
About a month later(end of Jan 2008) he pressed the button and it turn on. He turned it off and it pressed the button and it turned on again. We were watching TV for a few days until no picture, no sound, no TV.
Again we went without a TV for about two months with him trying to turn it on every day until it happened again...Luck of the button...that TV was on again(March 2008). We were so happy that it turned on - we haven't turned it off-AT ALL. Our TV has been on since March 2008 and now it is the end of June 2008. It's an Energy Star product do our electric bill hasn't gone up that much but I'm really upset. I've told all my family and friends about my experience with Phillips/Magnavox and told them....BUYER BEWARE!!!!!!!!!!!!!!
Paying over $800.00 for a TV that barely lasted over the year warranty and a company not standing behind their product doesn't make any sense. Having to keep our TV on and running up our electric bill is really ridiculous. I'm just really upset about this whole situation.
Dora of Newcastle CA (06/11/08)
I puchased a new Phillips flat panel in 2004 - according to video tech my TV needs a new lcd panel part #932221269682 and its no longer available - I need help to confirm if this is correct
I will be forced to by a new TV
Creighton of Durham NC (06/01/08)
Less than two years ago I purchased a Magnavox television set from circuit city. After the first year the picture quality became distorted. There are huge lines on the top of the tv that make it impossible to enjoy the picture. I have continuously complained to the manufacturer regarding this product. I was told each and every time that the product was out of warranty and that there was nothing that they could do. I want to respectfully point out that the average life span of a television set is between 5-10 years. I have not achieved a third of the average life span with this product.
I find it unacceptable and deplorable that this company can get aways with selling honest consumers defective products. The company should be accountable for their actions and correct the problem that I have experienced. Currently, they have no plans to correct the situation, which is why I am filing a complaint. It is not only my hope that my issue gets resolved but other honest hardworking consumers are made aware of the company's questionable and in my opinion unethical practices.
I spent a small fortune on this television set. It is unsettling in these harsh economic times that a company can get away with selling defective products to honest hardworking consumers.
Vicki of Pine Lake GA (05/18/08)
I purchased a Phillips 55 HDTV on sale for $1,400. from Sears in 12/2004. Exactly 13 months later 2/05 the TV died. It was one month out of warranty. The screen went black, the TV would not come on, and the on/off button made a constant click-click noise. I was disgusted with this situation because the GE set I replaced lasted 10 years and this TV was a year old and DEAD! Plus, I did not purchase the extended warranty and knew I was in for a fight to get any help.
As expected, Sears said, it's out of warranty and referred me to Phillips who said it's out of warranty, who referred me to a local repair shop. After describing the problem over the phone I was given an estimate. I did not have the extra money to get this TV repaired. The TV sat -- a black whole in the middle of my family room. Finally, in 2006 I called Sears to come out so that I could at least find out what was wrong with the set. They said I needed a new PCB Deflection and the repair would cost $503.28. I called Phillips to complain and to get some sort of restitution. I was bounced around to a chorus of you're out of warranty. I kept pushing the point that the TV was only 1 year old when it died, but they did not care.
I wrote a letter and kept making phone calls. I finally spoke to a gentleman who listened, but in the end offered no assistance. I received a letter thanking me for bringing the matter to our attention. The TV continued to sit and I still had no money for this repair. I was tempted many times to sit it on the street! The TV sat until April 2008 when I finally had extra money. I have just paid $525.00 for the repair on 4/19 to a local repair shop. On 5/18 the screen went black and the TV turned itself off. I turned it on and the on/off button lit up for about 1 minute before going off again. I did this several times. The TV never powered up and came on.
THIS IS A PIECE OF JUNK! I have called the local shop back and don't know what's going to happen now. Based on what I'm reading, I may just be out of $2,000 for a TV that I have not really had an opportunity to enjoy. I do not plan to put another cent into this TV. What I do know is that I will never buy another Phillips product and will tell others not to.
John of Evanston IL (05/05/08)
I bought a 21 Magnavox LCD TV 4 months ago that went haywire, turning off whenever I switched channels. I called the 800-number on a Saturday morning, was immediately connected with a nice American who gathered the information and very efficiently resolved the situation. I received a replacement within a week, and they covered the cost of shipping back the original one back, which I didn't have to do before I received the replacement.
As a result, I'm now a huge fan of Magnavox. As more and more companies move customer service off-shore and devise ever more cumbersome rules for weasling out of backing up their products, it is refreshing to be treated so well.
Robert of Pembroke Pines FL (04/23/08)
I purchased a 50 Philips Plasma Television, model no. 50PF9630A/37 on 5/5/06. The television all of a sudden got a horizontal black strip on roughly 3/15/08 going down the right side of the TV which prevented you from comfortably watching it.
I contacted Philips and after speaking with 3 supposed customer care representatives I was referred to a local electronics repar firm, D&L Electronics. This company said that there was a possibility that a simple part would be able to repair my TV but after they received the wrong part on two occasions I have now been advised as of 4/21/08 that my television can not be repaired without potentially blowing up the whole panel and that Philips will do nothing to resolve the situation.
I contacted Philips to share my discontent for their product and spoke with Alicia who said there was nothing she could do but forward my information to Consumer Relations. I asked to speak to a Supervisor who also said there is nothing he could do but ask me to wait to speak to Consumer Relations. I provided them every telephone number I had to ensure that the Consumer Relations department could reach me directly but instead Jeff, from Consumer Relations contacted me at home and left a message saying there was nothing Philips could do since the product was out of warranty.
Every television I have had prior to this one, I have had for over 10 years with no problem. I now spend $3,000.00 on a supposed state of the art television and all Philips can say is sorry, you are out of warranty. The service provided by Philips during this ordeal was nothing short of repulsive. I waited 7 weeks to basically be told we do not stand behind our product. I will never again purchase any Philips product of any kind and will tell everyone I know to do the same.
I am now out $3,000 for the purchase of the television and potentially another $2,000 - $3,000 that I will have to pay for a new television to replace the crappy Philips product.
Yahya of Brentwood TN (04/22/08)
42 inch plasma tv, bought a year ago. after 5 months screen got bad. Local service could not repair the tv. After waiting 4 month finally Philips sent a refurbished tv which was damaged. When we ask a new TV, they decided to send us a another refurbished TV. I could not accept another bad product. I want my money back.
Paid 1000 dollars. I bought a brand new TV and I ended up a refurbished abused broken tv.
Steven of New York NY (03/14/08)
I purchased a plasma tv back in 10/2005 ($2,700). About 6 months later, the plasma broke. After about 3 weeks, Philips agreed to honor the warranty and fix the plasma and assured me that I should no longer experience any problems. Also, they offered to extend the warranty since it broke so soon. However, about a month ago, my tv broke again. It has been a little over 2 years.
When I contacted Philips, they made me look like a liar and claim that I made the whole thing up. They refuse to help and say that I am no longer their problem since the 1 year manufacturer warranty ran out.
Because I used my american express to make that purchase, they automatically doubled my warranty. However, Philips denies the fact that they extended the warranty when my tv broke 6 months after original purchase date. So as of now, my tv has been broken for about a month and Philips refuses to help.
Heather of Monroe NC (02/25/08)
I bought a portable DVD player for my son for Christmas. Imagine our surprise when it did not work. Things got worse when Walmart would not take it back. I had to mail it back to the company (at my expense) on 1/3/08 and as of 2/25/08 have not heard from them. I called today and they said they are mailing me a new product, but I would have to wait 10 to 15 more business days. Can anyone explain to me why it would take them another month to drop an item in the mail?! The lady with a foreign accent could not explain anything to me and kept reading from her script. No more Phillips products for us. I am sticking with Sony.
Tom of Niagara Falls OTHER (02/05/08)
So, just after a year of ownership, my TV all of a sudden goes black and white. It will stay in color only until I change the channel or access my satellite menu. Then it goes black and white. I call Magnavox (us support) they direct me to Skyway Electronics in St. Catharines for out of warranty repair. I demand warranty repair; they tell me to call ElectroTek, their Canadian Sales Support folks, so I do. After speaking with them, I get in warranty repair (thankfully). So I am happy.
All SHOULD be well, BUT IT ISN'T! This Chris kid has had my TV in there for 2 freaking months and fails to return my phone calls EVER! Just tells me in an accent, "TV part is on backorder, nothing can do. I call them in morning and find out then call you back." Every time I call, I get the exact same canned statement! AND HE NEVER CALLS ME BACK, EVER! I have since called Electrotek AGAIN and am asking them to take ownership and find out what is going on here. I am still without my $1500 television AND WANT IT BACK NOW!
I am frustrated beyond all belief. I normally do not rant on websites about companies, but this is rediculous! People have what they believe to be horror stories, and they are minor. AT LEAST YOU HAVE YOUR FRIGGIN TV BACK! I am NEVER going to Skyway Electronics for ANYTHING and I am NEVER buying a Magnavox OR Philips product AGAIN! I URGE YOU TO RECONSIDER IF YOU HAVE BOUGHT ONE AND ARE WITHIN YOUR RETURN PERIOD OR IF YOU ARE GOING TO BUY ONE IN THE FUTURE, DO NOT BUY FROM THIS GONG SHOW OF A COMPANY! PERIOD! I will be demanding either money back IN FULL or a replacement new model television of equal or better value than my product at the time of my purchasing it, not current value, because companies will SCAM you that way too. MAGNAVOX SUCKS ROYAL POOH! DO NOT INVEST YOUR VALUED MONEY AND PATIENCE INTO THEIR COMPANY FOR ANYTHING!
Arleen of South Boston MA (02/04/08)
Through partnership with Fidelity Investments Corporate Perks Program and Philips Electronics, I purchased a Philips 50 Pixel Plus Plasma Flat HDTV on 08/17/2007. I, unfortunately, did not purchase with it the extended warranty, but am willing and able to assume all costs associated with the HDTV's repair. The HDTV has been out-of-service since 12/13/07 due to a faulty board, and a Service Ticket was opened as of 12/13/07. We were referred by Philips Customer Support Services to a local Philips Service provider: Stereo Components, Boston MA (617-277-4600) for repair of the HDTV. The service provider has been unsuccessful in repairing the HDTV due to alleged incorrect and/or faulty replacement parts by Philips Electronics. Stereo Components requested an RA Replacement Review with Philips Customer Support Services on 1/24/08. My husband contacted Philips on 2/1/08 and was told by the Philips Customer Support Rep to provide a proof-of-purchase and open a Concession Request with Philips. I personally faxed the materials to Philips Attn: CON REQ on 2/1/08.
Philips Customer Support stated that it would take 3-5 business days for a decision regarding next steps e.g., repair, replace, refund for the HDTV. Today, 2/8/08 we were told by Philips Concession Request Department that the Concession Request was denied as the concession request should have been opened on the day the original ticket was opened: 12/13/07. Unfortunately, we had no awareness of this policy and were not instructed to do so by Philips Customer Support and feel a bit at a loss for what to do other than initiate legal proceedings. I'm looking for your guidance as to what our next steps should be to have our HDTV repaired or replaced and returned. I feel that we're being victimized by Philips process/policy for which we had no awareness of and were simply following, in good faith, the instructions provided to us by Philips Customer Support.
I have a 15 month old product that is being reported as unrepairable by the company without a statement that states that the product is at the end of its product life cycle. Therefore, I'm looking for a repair option. I am out $1900.00 for the cost of the TV, $160.00 for the cost of the initial repair delivery and $400.00 for the purchase of a replacement TV.
Dawne of Flint MI (01/31/08)
While moving my 5 month old 37 Magnavox LCD TV, the display screen cracked. No where in the product information or user manual does it tell you how fragile these screens are or what the proper way is to lift and move these televisions. Magnavox claims this was customer abuse, although I did nothing more than move the TV.
The result is that although parts are still under warranty, the damage is not covered so I am out some $700.00. If I had known how fragile the screen was I would have made sure that I handled it properly.
Helga of Berkeley CA (01/27/08)
I purchased a Philips TV model 27PT543S37A in May, 2003. A few months after the warranty expired, I started having problems powering up the TV. About 1.5 years ago, I started having problems with the display. Once I was finally able to turn the TV on and then it would shut off again. Each time I turned it on again, the display would be a tad bit bigger and the TV would stay on a 1 or 2 seconds longer. In order to get the picture display to stay on, I had to repeat the process at least 25 to 30 times before I could sit and watch without it shutting off again. The problem continually got worse and much more frustrating. After a few months, I had to start leaving the TV on all day and all night to keep from having to repeat this process. Someone made a mistake and shut the TV off, then I would have to repeat the powering up process again until I was able to view a full picture display without the power shutting off. About 6 months ago, the TV stopped working all together. There seems to be a buzzing sound that is coming from the tv even when the power is on or off. In order to get rid of the buzzing sound, I had to unplug the power cord from the wall.
As a result of having to keep the tv turned on all day and night, I experienced a significant increase in my pg&e bill. I was not able to have the tv repaired because I don't have the funds to do so.
Steven of Cedar Rapids IA (01/25/08)
We bought a 26 LCD/HDTV from Philips. Spent $800 on this set and it only lasted one year. It is past warranty and will not power on. The repair shop wants $300 to replace the video board. What a great investment.
Derek of Edmonton OTHER (01/20/08)
I purchased a PHILIPS 50PF9731D/37 TV 13 months ago, and it developed a horizontal line through the middle of the picture. I paid over $3000.00 with expectations of lasting enjoyment from this TV. Philips just tells me they are sorry, that it is a month over warranty. I will never, ever purchase another Philips product again whether it be an iron, shaver or blender.
Sabrina of West Covina CA (01/20/08)
In May 2006 I bought a 32 LCD Flat Screen. Dec. 2007 the screen went black with no sound. I can't believe that I bought this TV, and a little over a year went by and the TV does not work. I hate this TV and should have never bought it. Circuit City said that we had to contact Magnavox, and they are rude and not willing to help. I am even more surprised that so many people are encountering the same problems/issues w/ most (if not all) of the Philips/Magnavox TV's. To think that Philips/Magnavox was a trusted, well known name brand....I am sure that is soon to change.
Magda of Tampa FL (12/28/07)
I purchased 20 inch HDTV/DVD combo, brand new. When it broke down while still on full warranty, I was told I would receive a new replacement. They shipped me a refurbished item, a different and cheaper model with smaller screen and no return shipping label as they promised. When I called again they claimed that this is their policy and that they consider it to be an equivalent replacement. I am still negotiating this act of theft with the company, but seem to be getting nowhere. I'd be better off buying a refurbished model from ebay for 1/3 price I paid for a brand new item. My experience with Philips/Magnavox has been unprofessional and dishonest on their part.
Paris of Hammond IN (12/28/07)
I have a faulty television: a 52 inch Phillips. I purchased it in January 2005 and already the picture is distorted, and my 2 children are unable to play their games. (Model # is 51PP9303H17 Serial # is YA1B0435001037.) I just finished paying it off, and now on Christmas Day this TV is distorted. My 9- and 11-year-old children have a problem reading the letters, and now they can't play their Wii game. What can you do about this? I work at Wal-Mart, so I don't have a lot of money, and my children's eyes can be affected. I worked very hard for this TV; it's all we have.
I
Jennifer of Sarasota FL (12/26/07)
We bought a Philips tube TV for $300 from Best Buy. Ninety days later, in October, the picture started to make an hour glass shape. Philips at first tried to send us to a town over 45 minutes away to get the unit fixed. When we called the TV repair shop they said they were 2-3 weeks backlogged and couldn't take anymore repairs for now. So we called back Philips, and they sent us--amazingly--to another repair store 5 minutes away. Wonder why that couldn't have happened earlier? We dropped the TV off. That was October; it is now December. Nobody at the TV repair shop is helpful; they basically say it can't be fixed, and they have a request into Philips to replace the TV. They claim Philips is too hard to work with. When I call Philips, they say that they have no record of the request and promise another call back with status in 2-3 business days. I don't know what to do now.
We have a tiny little TV in our living room that we can watch, but we can't play our video games or see the picture very well. It's really frustrating that the TV repair shop has had the TV for longer than we did, and I hate calling Philips. Nobody has voice mail, there is no number for their corporate offices, they won't email. It's really sad that a company like this can get away with ripping people off. $300 is a lot of money to my family.
An of Brier WA (12/08/07)
I bought my TV refurbished from Phillips Outlet for what seemed to be a great deal on a 1080P HDTV. So it finally comes today, and out of the box the TV does not work. I can't get it to power on at all. Phillips is bad, and the rep. lady was rude.
Ervena of Lockbourne OH (11/25/07)
We purchased a Phillips 20 LCD TV. After 9 months it would just go black. I purchased it from Sam's Club and purchased the 3 year warranty, We called and found out we had to send it to Phillips. It cost $35.00 to ship. They sent us a refurbished one. It had lines all through the picture and no color. We were told to send it back, costing again $35.00. We contacted the BBB and they finally paid for the shipping. We now have a third one which goes black after a little use. We bought them less than 2 years ago.
Phillips is rude, unhelpful, dishonest and have horrible TV's.
Linda of Harrison Twp MI (10/12/07)
Purchased 42 Phillips plasma from Sam's Club on 01/28/04 for $2,250.00. It went out in 2 weeks and had to be serviced. Now 3 years later it goes out again with a red blinking led light. Called Phillips they gave me a service center in my area. Took TV in to find out that it is garbage and for $1300.00 they can't even guarantee it will work. The service man told me to buy a new one. He said, that the inside was all burnt up from the heat. I then called Phillip's to get I'm sorry buy a new one.
Carol of Delaware OH (04/29/07)
I purchased a PHILIPS PLASMA TV Model Number 50PF9630A/37, in March 2006. The features and picture seemed great until December 2006. No picture. I had purchased a 4-year service contract from Best Buy and the total of the TV and service plan was over $5,000.00.
I called Best Buy. They told me I needed to call PHILIPS because it was still under warranty from them. I called 9 different times and had been told finally to call a repair shop in the city which I live. We had the TV mounted 8ft high on a wall. Because we had Best Buy mounting device the repair shop assigned by Philips would not take it down. My son and husband had to take it down. Very difficult to do.
Five months later, I still don't have my TV. Waiting for parts. I could have walked to Mexico and back in the 5 months it has taken Philips to send parts.
Angela of Mineola NY (04/26/07)
I bought a Philips TV on 11/23/04 and by June of 05 it needed repair as it did not turn on. It was still under warranty but I had to pay for labor, which cost me $180.00 besides the $400.oo I paid for the lemon of a TV. Now it is April 07 and the TV. doesn't turn on again. Consumer relations, corporate offices, and the escalations department which corporate told me I needed to speak to cannot help.
Steven of Canton, OH (04/20/07)
I purchase the Philips LCD TV. After 5 weeks it would not turn on, the green light turns to red, blinks a few times and that's it.
Unplugging the TV does not help. I'm waiting for response from Philips, but based on my findings on the internet I am not feeling too promising.
Michael of Deer Park NY (04/04/07)
I purchased a Philips 37pf9631d/37 LCD tv, in late July 2006. The tv stopped working on 03/20/07. When powering the tv on the power on LED turns Green for a second then is followed up with 6 red LED blinks (with no picture). A local repair service came and took the set away 03/21/07 and ordered a part from Philips on 03/23/07. The repair service checked with Philips on 04/04/07 and was told that the part was being shipped now.
This tv cost almost $2,000 and Philips doesn't not seem to care about customer satisfaction. Their products seem to have a high failure rate and replacement parts take a long time to be shipped. Meanwhile, I still pay my cable bill with no tv watch.
Eric of Los Angeles CA (02/06/07)
After 5 months, my 32" LCD TV that I paid 700 dollars for will not turn on after weeks of sound that would turn off randomly, and Phillips/Magnavox is no help. This is horrible for people who just want a nice product and then end up with no where to turn.
James of Long Beach CA (12/06/06)
I bought a Philips 42 plasma right after Christmas 2005. It made it 10 months before it blew up. Sound but lines across with distortion. Tv repairman said they have to replace everything but the plastic frame! I guess I'm lucky it lasted that long according to the reading I've done since! Now I'm in battle with Customer service. After waiting the 3 week period I contacted them to check status. They tried to say I had to wait another 3-4 weeks for parts availability.
After considerable fighting I was able to speak to a Supervisor who litteraly read from the same script as the person I had just fought with! I LOST IT. That was as far as I got. They will not give out customer complain or customer relations phone numbers! You have no recourse. STONE WALL!!!!. I must wait for them to decide what they will do and contact me.
No TV for over a month with no end in sight. Still paying HDTV and Satellite bills!
Robert of Santa Clara CA (11/20/06)
My Costco, 42" Philips HDTV completely failed after a few months of owning it. Service Techs were out the next day and picked it up for repair. That was 2 months ago. Since that time, I have had numerous contacts with the Contracted Service Group? They explained that this was a high failure part and there was a 4 to 6 week backlog. This was all the good news. I contacted the Service Group after 4 weeks. I was told that the part was still not showing an ETA. I got the order number and the part number from the Tech and called Philips. FOUR reference numbers and several weeks later of being told that the past was IN STOCK and that the Service Group needed to reorder this part.
The Service Group themselves were having problems and advised me to go to the Philips Customer Relations Department before the Manufactures Warranty ran out! I am currently seeking a new HDTV but I am not holding my breath on this one. This HDTV has gone from Excellent Review to Enormous Complaints. I will not buy Philips / Magnavox again and recommend that you do not either or this can happen to you. Or you too might be out $2000.
I will be out $2000.00 if the HDTV is not repaired and Philips does not stand behind their product beofre the Warranty runs out.
Sharon of Reisterstown MD (11/06/06)
I had a Large-screen Philips TV which was under extended warranty. When repairs were needed, I was told that parts had to be back-ordered, and that I had to wait 20 days. The parts that were delivered were the wrong parts. They had to be re-ordered- another 20 day wait! The parts came in- defective. Finally,after revieint the situation for a few more days, they agreed to replace the TV-but I have to wait 15 business days for TV to be shipped. Called today- the form for shipment was put in incorrectly- now I have to wait another 15 business days. I have bever seen such incompetence in my life !! I've been without the set for 10 weeks. I won't buy another Philips product again. This is what they call service ????
Robert of St. Clair Shores MI (10/31/06)
I bought a brand new Phillips Magnavox 36 flat screen LCD TV and FOUR WEEKS LATER it was in service for a recall, for three weeks. The service might have been free but the HD service was not. I am in sales for a living and I will never recommend Phillips Magnavox for anything.
Payed for HD service for three weeks and could not use it.
Scott of Harrisburg PA (10/29/06)
Purchased a 42 Philips Plasma TV from Costco TODAY and when got it home, started watching it and the menu screen popped-up continuously. Went to the Philips Web Site and downloaded a software update for my model, put it on my thumb drive and followed the instructions, my TV said it could not locate any software. Called Philips and they advised me to do what I did and I told them I tried that already, they said they could give me a number for a repair center and I'm like - WHAT? I just paid 1500.00 for this TV TODAY and you're telling me I need to take it to a repair center?!? I told them, how about I just take it back, exchange it for a reliable brand and NEVER buy one of your products again!
Liz of Antioch CT (10/24/06)
On 2-4-06 we purchased a Philips 51 inch tv. Approx. 3-27-06 we began having problems. TV would turn itself off when we were changing channels. Called Philips and they referred us to Melody TV in Oakley. They called after looking at it and said it needed a small signal board. Ordered 4-7-06 but part was backordered and didn't know when they would get it. Tried to get refund at Circuit City where we purchased it, and they said no refunds after 30 days. Called Philips saying I wanted refund & they referred me to complaint dept. Someone would call me in 5-10 business days. I called Philips back 5-10-06 requesting refund but they had already approved a replacement tv.
Spoke with Tracy who said refund wasn't an option and would ship new tv to Melody's 15-20 business days. Mid June received new tv. Approx. 2 months later same thing happened again. Called Philips requesting refund. They referred me back to Melody TV, couldn't give refund and part was backordered. On 9-11-06 called Philips and part was still backordered. They said they would have consumer complaints call me in 3-4 days. On 9-12-06 Philips called and said they had received part & would ship to Melody's. Received tv back 10-14-06. 10-21-06 tv began doing same thing again & has done it 3 more times since. Phoned Philips 10-24-06 again requesting refund. They will not refund and referred me back to Melody TV.
I am now convinced there is no way to get a refund on a piece of junk we paid $1300.00 for. I know I will never purchase another Philips product again.
Sam of Newport Beach CA (09/13/06)
I purchase a Philips 42 inch plasma in Jan, 2006. After about three months of use, I started seeing an issue that after around 10 minutes of the tv being on, it would shut itself off. If I turned the TV off and let it set for a couple hours it would work again for about twenty minutes and go blank as did previously. I call Philips, they put me in touch with a local company called Dependable Electronics (funny). Anyway, they trouble shooted over the phone and have ordered a part with Philips. This part is back logged with no ETA to ship. So now I have a 2,000 tv that doesn't work and no ETA to be fixed. I called to escalate with Philips, but their computer system was down.
Benoit of Greenbelt MD (09/03/06)
I bought a Philips 27 flat screen TV on May 2004. Just two years later, I can't get the power to come on. The tv is completely dead. Obviously a power supply problem and of course the warranty is over. I read that other people have had the same problem. The frustrating thing is that I paid about $300 for this name brand TV that I thought was built by a reputable company. The last thing I expected to be replacing is a TV that I bought 2 years ago. I would even expect that with a no name brand company. I'm going to take it to a tech. If it is about $200 to repair then they can keep it. Needless to say I will not purchase aother Philips Magnavox anything.
Scott of Emporium PA (08/25/06)
I have purchased 2 Phillips 36 TV's in the last 4 years. Cannot get any support from Phillips. Cost to repair exceeded the price of the sets. $600.....I bought a Panasonic HDTV and am very happy with it. I will NEVER buy another product that has the Phillips name!!
Ed of Laguna Beach CA (08/11/06)
My 42-inch plasma model number42pf930a/37 went black and would not power on may 5, 2006. I purchased the tv aug 2005. It is now August 11, and after a failed repair attempt, the tv still does not work. I was told by consumer relations friday Aug 4, that if this repair didn't work, they would replace the plasma display. This has been in going foe over 3 months, with various excuses from phillips i.e. parts need approval, need to be ordered, are on back order etc. Today i placed another call, and they claim after looking at notes from my Aug. 4 call, they never said they would replace the TV. They now are blatently lying to me! I WILL NEVER PURCHASE ANOTHER PHILLIPS PRODUCT. I paid almost 3000 for this TV! And this is HORRIBLE CUSTOMER SERVICE!
Lee of Beavercreek OH (08/04/06)
My wife and I bought a 26 Philips tv for Christmas 2005. We had the tv for less than 3 months before the problem. When we turned on the tv it would only have a black screen but we could hear the audio. Using the 1 year warranty I called Philips and was told to go to an approved service center, All Points Video. I actually had them come to the house to repair the tv. It did not take and I was unhappy with the serviceman that come to the house. I was told that since I had the tv repaired by All Points that I would HAVE TO continue with them. Even when I told them I did not want them working on the tv Philips informed me that was just too bad.
I dropped the tv off 6-20-06 and was told the part was ordered 6-22-06. Today is 8-5-06 and I have talked to, screamed at and begged for some answers about this back ordered part. Repeatedly I have been told that there is nothing we can do, you will have to wait and the ETA is 7-28-06. When I called 7-28-06 to ask for a tracking # I was told that was no ETA available. I have been escalated to customer relations twice and each time I am told a phone call will be placed to me in 5-7 days. At this point my hands are tied and under no circumstances will I ever buy a Philips product for myself or anyone else. Even if I recieve one as a gift I will return it.
Branden of Phoenix AZ (08/01/06)
We purchased a 42 inch plasma in December of 2005 due to a sale. We were in the process of having a new home built so we stored the TV for three months (never took out of box) until completion. When I turned the TV on the picture worked for about 20 minutes and blanked out to (never worked) black/nothing. If you turned the TV off and let it set for a couple hours it would work again for about twenty minutes and go blank as did previously. It was out of the return time period from the dealer but still under manufacture’s warranty. I contacted Philips and was told to take it to a certified Philips Repair Shop, which we did….Ables Video Repair.
The TV has been in the repair shop for over 130 days. I have 6 case numbers with Philips and have been told 3 different dead lines. I was told at each deadline if the TV was not repairable I would receive a full refund which has not happened I have been told the part is backorder, unavailable, in low reserve, needs approval, wrong part ordered, substitute part not available and many more unacceptable situations. We paid over $2200.00 for this TV and still have not even been able to watch a complete show. Now it sits at the repair shop with out any hope. This situation astonishes me in how a consumer can be mentally abused and stressed to the max without any consequences. Isn’t there any kind of law that protects me! When speaking with the repair shop I found out this is a very common problem with Philips.
I have lost over 10 hours on the phone if not more, sleep, over stressed!!!, fights with my fiancés and $2200.00 (still don’t have my TV). I would do almost anything to prevent this from happening to another consumer.
Raquel of Alexandria VA (06/09/06)
I recently bought a 42 inch Philips plasma TV after doing much research and decided to by Philips because of its picture quality. I bought it through an online dealer Expo Electronics knowing it has a 1 year mfg warranty in case there is something wrong. When received the TV the first week of May it was damaged so I called Philips customer service and they referred me to a local repair shop Strauss Photo Technical Service in Washington DC. They said that the whole screen needs to be replaced and it will take 3 weeks. It is now the 4th week and have not heard from them. The repair man said that Philips customer service keeps putting him on hold for 1hr.
A $2000 TV should at least work. It seems from this site that a number of people are having problems with them.
Janet of Stroudsburg PA (05/17/06)
We purchased a 42 Plasma TV in November 2005 (Thanksgiving sale). Forty five days later, the TV was not working properly, the display was distorted. We called Circuit City where we purchased the TV and they said that Philips has to handle it since it is under the Philips warranty. Called Philips - an Authorized Service Center (ASC) came out and looked at the TV. They ordered a part under technical advice of Philips came back and installed it - did not fix the problem. For the second time, they ordered another part under technical advice of Philips. Came back installed it - did not fix the problem.
Third time, under Technical advice of Philips, they ordered another part in March. From the time they ordered this part up until May 16th we believed we needed it. On May 16th I was told by Philips that our ASC was instructed sometime between 5/6 - 5/13 (Philips has given me different dates) to fix the unit without needing the part that we have been waiting on. I called our ASC; they have not heard anything from Philips. The ASC has tried to get a response from Philips Field Technicians via phone, email, and fax for the past two weeks.
We paid $2119.99 for this TV and spent lots of time on the phone with Philips. Brand New 42 Plasma TV with replaced parts and still does not work properly, a distorted display is the best way I can describe it. We could have purchased a better TV and a different brand for $2000, especially after 5 months.
Charles of Middletown DE (04/09/06)
My wife and I purchased our first home in April 2005. After we purchased our home we decided to buy a new television. I have worked for Circuit City in the past and THOUGHT that Philips was a good brand. In November 2005 our television blew two fuses. I contacted Philips and the customer service representative informed that I should contact a Philips certified repair facility.
I took my television to KRAL electronics in Newark, DE. They repaired the television, but it took a week longer than they told me. The parts were still covered under the Manufacturer's Warranty, however, the labor had to be paid. The total for the labor was $120. I asked the repair person how much the parts cost. He told me part (there were two) would cost around three dollars each. This morning, April 9, 2006, My television is broken AGAIN. Everything else is working (i.e. DVD player and VCR). It broke while I was watching it. This complaint is to inform Philips/Magnavox that I will no longer purchase ANYthing with their names on it again nor any subsidiary.
Nanette of Magalia CA (04/07/06)
I bought a 53 inch widescreen tv, paid A LOT of money for it, and just after the warranty expired, it broke. It is a Magnovox by Philips, and is supposed to be a top of the line product. I called to request that they help with the repairs which will be over $500, but they were not interested in backing up their product, or keeping a customer satisfied. A big purchase like this should last SEVERAL years and this only made it past the warranty.
The economic damage to my husband and I is first, the $1200 we paid for the tv, and now a little over a year we will have to pay over $500 to fix this. My husband and I are having financial problems at this time and this will take most of what is left of our savings. But what choice do we have? We could choose not to fix it and then we are still out $1200 for a tv that should have lasted alot longer. I spoke with Philips and they will not help in any way.
Sue of Jackson MI (02/09/06)
Philips/Magnavox 50 in tv model number 9p5034c103 serial number 58116455 had the tv just about 5 year all the color tubes went out in the tv and it blew out a electrical componet in the tv it is going to cost over $1,100.00 to fix it. Philips/Magnavox will not even help pay for the repairs we are will to pay for at least half of it but why should we have to pay for it all when a tv that cost over $3,000.00 last only 5 years it should have lasted more than 5 years Philips/Magnavox don't even want to help.
Alex of Saint Petersburg FL (01/23/06)
I bought Philips Ambilight Plasma TV in July of 2005 and paid close to $4,000. On December 19th, 2005 it stopped working. After I contacted Philips customer center they told me that for this TV they do not have needed part and I will have to wait 20 days before they could do anything. After 21 days I contacted them again and inquired about the part. The answer they gave was same. Part is not available, and within 3 to 5 business days they will contact me.
On January 23, 2006 was over a month since my complaint and nothing was resolved. Philips never contacted me so i had to contact Philips customer care. After me explaining situation again they told me the same old line:we are sorry but part is not available and department that you have to talk to is now closed. I feel there is nothing else I could do but buy another TV.
Shawn of Santa Fe NM (12/15/05)
My husband and I purchased a Philips Plasma 42 tv on Sept 14, 2002 at a Bose store. The televison worked fine until June 2005 at which time we called Philips to ask for an authorized repair shop to have it serviced. The repair cost over $1200 and we paid for it as the warranty had expired. By October 2005, the tv would not work again at which time we called the repair who had fixed it just four months earlier and they said their work would fall under a warranty and they would correct the problem at no expense (provide of course, it was the same problem.) Of course, this was not the case and they called us a week later and told us the repair would be VERY costly as now the screen needed to be replaced and it would cost $6000.00.
When we purchased this tv it cost over $5,000 and now you can purchase a new Plasma 42 for about $2200. So we have been SCREWED by Philips. I contacted Philips Customer Service and was told my only avenue was to write to Philips in Marietta Ga and that I could not call them at their corporate location to make a complaint as they did not have a telephone number available. So I wrote a letter and to my surprise they wrote me back a standard form letter which completely ignored the fact we bought a very expensive tv that lasted only 3 years and that has required a $1200 and $6000 repair in that time frame, instead they addressed this as a complaint against their customer service and ignored the issue I had written about. I am OUTRAGED!!!!!
Lets break this down. We bought a $5,650 Philips Plasma TV9/14/02 June 2005 we paid for a $1200 for a repair October 2005 TV is dead and requires a SIX THOUSAND DOLLAR Repair We now have a TV that we paid $6850(including a repair earlier this year) that is worth CRAP as it does not work and it still needs $6000 to repair it and Philips does not care at all!
Tina of Palmyra NY (06/28/08)
I too purchased a 42 magnavox tv just over 2 years ago for $1500...model 42MF230A/37. One week ago today it started acting up, there were lines going across the top of the tv, then the entire screen would turn multiple colors and now it is just black. It does power up but that is it. I called magnavox and they said they couldn't help us either that we would have to take it to a repair shop. It is extremely frustrating. My husband and myself work very hard for our money and are feeling as though we have been taken advantage of.
We used our tax return to purchase this 2 years ago. We thought we would treat ourselves. Some treat! We do not have that kind of money to throw around and keep purchasing tv's. Never did I think that this tv would barely last 2 years. I am so angry. Does this company really need to take advantage of hard working individuals in order to be successful? Magnavox stinks and I will not be shy about sharing that bit of information.
Gene of Webster NY (06/19/08)
I purchase the extended warranty for my magnavox palsma tv. On May 9th 2008 the picture went black. I called to arrange for service. I waited 2 weeks for someone to come out. I was then told the TV could not be fixed, ie: part was not available. I was told that they would contact me to arrange for delivery of a new TV.
Another week or so went by so I called again. I was now told that they have located a part and the service rep will contact me. Finally he called and after a few more days came out to my home. This time it was the wrong part!! It is now June 19th and I still do not have a TV. I'm so disgusted!! The extended warranty is a bunch of crap!!
I'm paying for cable that I can't watch!!!
Chernay of Millville NJ (06/18/08)
bought a 42 inch plasma tv 9 months ago. when i took it out the box it had 2 dents on the top in the casing. called the store where i purchased it (target) and they said i had to contact the manufaturer. shortly after tha the tv went blank while watching a movie. when i got closer to the screen, i noticed a crack on the inside of the glass. the unit made loud buzzing souinds no picture or sound.
1100 loss.
Sheila of Houston TX (06/17/08)
I am complaining about service provided to me from J&K Electronic and Magnovox service contract purchased and not following up on the service provided to their customers. Television picked up by J&K Electronics, Houston,TX on 05/02/2008 and still television not fixed. Called and they couldnot give me any information on how long it would take only that they had ordered parts for TV. Contacted Magnovox service contract which hires Serivce Net to handle all services being made on their products. They called J&K Electronics bout matter and stated parts ordered less than 10days ago for TV. I the consumer had to followup on this and explained that to ServiceNet/Magnovox.
Weeks without my TV. As of 06/17/2008 still havenot received a phone call, nothing. Magnovox needs to send me a check for the value of TV: $1000 so I can purchase me a new TV and amount back I paid for Magnovox Service contract: $80. And will never buy another contract from them.
Gail of Las Vegas NV (06/12/08)
Magnavox 37mf23d1 lcd tv comes on but no picture or sound since Jan and Feb 2008, after labor warranty is out. Bought in Sept 2007, at Target. Magnavox says to go to repair shop, which has minimal charge of about 250 to 300 hundred dolars which I can't afford. This appears to be a systematic problem with their tv's fo yearws. Can't something be done?
S.g.ardrey of Houston TX (06/11/08)
television would not come on any more. purchased service contract. tv would not work, picture would come on,and on/off light flashed. called magnavox service contract to pick up on may 2nd. no response to repair of tv. called service contractor 5/13/08; stated part was ordered; but could not give date for completion of repair of tv. reported to magnavox service center that tv had not been repaired in the 30 day ttime frame
Chris of Hoover AL (06/07/08)
I purchased a magnavox 50ml8105/17 in march of 2006 for 1499.00 from buy.com. april 2007 bulb blew and was left with a 1500.00 boat anchor that needed a 695.00 bulb. i spent 3 weeks hunting a bulb to fit the tv.i finally found one for 129.00. it turns out it fits other tv's under a different number. i fixed it myself. now, june, 2008 bulb and color wheel out and the tv is not worth fixing as the repair needed is now at 700-800 dollars.
i know magnavox is not going to help me due to the fact they would not help me at 13months. i think all of this calls for a class action lawsuit. i have another magnavox that is approximately 17 years old it was manufactured in 1991 and still works perfect!
i am out the 1499.00 i purchased the set for, the 129.00 bulb and now have to purchase another set for about the same. i should have about 10 years left before the set expires. i am very disgruntled and will never purchase another phillips/magnavox product for the rest of my life. magnavoxs' days are numbered.
Christy of Fort Wayne IN (06/01/08)
I bought a TV in 2006 for a Christmas present, not even a year later the TV went black it has a line through the middle. It is unreal that a TV that i bought almost 10 years ago used still works but this new TV doesnt.
Tommy of Broken Arrow OK (04/22/08)
In 2007 I bought a Big Screen T.V. from Walmart for $1600.00 and exactly 100 days later the thing went out. I recieved no help what so ever on this problem. It is all documented with the store and if anyone wants to check it out (Which I really dought will happen) it would be easy enough to do so. At that time I itimized out how much money I spent at Walmart each year which came to about $6000.00. I told them then I would never set foot in their store and, so far, I haven't. I'm writting now to let Walmart know the first year has passed and (Walmart) has lost the first years worth of purchases from me totaling atleast $6000.00.
I will continue to remind them as the years go by. I inform everyone I meet of this situation and suggest they shop elsewhere and let them know I lived life before Walmart perfectly fine and I'm still living life fine without them. This is my only recourse and will continue with it until I can no longer report it. I am 51 years old now and ,at best, will have 30 years to do this which will be a $180,000.00 loss for Walmart so they could have the privledge of stealing $1600.00 from a man who averages $35,000.00 a year. I hope it was worth it for Walmart.
This situation caused a problem with my credit card (since I didn't want to pay for something I didn't recieve) and after paying them off I cancelled my card. I guess Walmart's business with my credit card was worth more than mine. I realize I am only one of millions of people who do business with Walmart and the loss of my business is very insignificent which is why I will be letting Walmart know each and every year of the situation I went through. When my Father was a child, Sears was a booming power in stores. When I was a teenager K-mart was a very large power in stores.
Today Walmart, although larger than both of these, is a larger power in stores. It appears that all stores have to realize that it's the people who make them and eventially it will be the people who will break them. One day a store will open which will have the peoples best interest in mind and they will dominate the market which Walmart now has. I will asleast have the privledge of knowing that in some small way by spreading my situation with everyone I meet I will have a small hand in this also along with the loss of my purchases over the years.
Vanessa of Dayton OH (04/21/08)
37 INCH MAGNAVOX LCD 13months after purchase of $1000+ tv quits turning on. warranty is 3 months past and can't have tv repaired free of charge. MAGNAVOX refuses to post a recall on product knowing this is what is happening to everyones tv. I'm now writing a letter to corporate offfice and sending in complaint to BBB, consumer affairs, and the Mayor this product should be recalled and repaired free no one should have to invest so much for a tv that only lasts a few months
Joseph of Holiday FL (04/21/08)
we purchased a plasma tv from home depot. It was a magnavox plasma tv,model 42mf230a/37 serial ae1bo624002051 . We bought it on 09/02/2006. On 03/09/2008 the screen went blank.We contacted you guys and you told us where to go.We did that and $644.73 later we got the tv back.I know we did not get the extended warranty,but the tv should last more then 17 months.I called and was told to send the repair bill and proof of purchase and would see what you could do. Nobody has called me back or called and I sent this on 04/01/2008.
I know we are passed 1 year,we love the picture this tv has and would have definetly stayed with magnavox in our future purchases but if products are going to last 17 months and then we have to pay another $644 we are not going to.So I did expect a response and some some kind of help with this repair bill.We payed the tv off so we would not pay interest and we wound up paying another $600 anyway.
Joseph of Holiday FL (04/21/08)
we purchased a plasma tv from home depot. It was a magnavox plasma tv,model 42mf230a/37 serial ae1bo624002051 . We bought it on 09/02/2006. On 03/09/2008 the screen went blank.We contacted them and told us where to go.We did that and $644.73 later we got the tv back.I know we did not get the extended warranty,but the tv should last more then 17 months.
I called and was told to send the repair bill and proof of purchase and you would see what you could do. Nobody has called me back or called and I sent this on 04/01/2008.I was told to put attn:rs653j1 and attn: conreq. I know we are passed 1 year,we love the picture this tv has and would have definetly stayed with magnavox in our future purchases but if products are going to last 17 months and then we have to pay another $644 we are not going to.So I did expect a response and some some kind of help with this repair bill.We payed the tv off so we would not pay interest and we wound up paying another $600 anyway.
Gail of Las Vegas NV (04/03/08)
3 months after buying a 37 in Magnavox Lcd TV, I began having problems. When I turn it on it take any where from 15 minutes to more than an hour to come on, depending how long it has been off. During this time the green light continuously flashes, then does out. To get it to come on I have to wait for the light to go out and continuously press the on switch until it comes on. This process takes longer and longer to get it to come on.
Customer service recommended I take it to a repair shop but I haven't been able to because I can't afford the labor cost.
Michelle of Arvada, CO (03/28/08)
My husband and I purchased a 26 Magnavox Flat panel LCD TV on 11/16/07 on 3/27/08 it would not even power on. Of course that was 41 days past the 90 day warranty. Magnavox would not help, but directed us to a local service center. After reading these complaints, we won't even bother to start the repair process. We will not ever buy a Magnavox product again.
A $600 TV should last over 132 days.
Renee of New Berlin WI (02/17/08)
We bought a Magnavox 26 inch flat screen and 15 days after warranty the remote stopped working. I called Magnavox and they would not do anything but offered an exchange for $600! I then took it to a tv repair and they said the sensor is bad but couldn't get part. Called Magnavox again and they said I would not be able to get the part and I would be forced to pay the $600 exchange.
Mary of Fall River MA (02/10/08)
Magnavox DOES NOT stand behind their product! I bought a TV brand new in May of '07, and it stopped working in Jan '08. Will not power on. Plug and unplug--itresets for a few minutes, then it crashes. I called Magnavox customer service; they would replace if I paid $200.00! That is robbery in anyones' book! A 9-month- old TV shouldn't just stop working! There is no recourse; the TV is junk. Please beware, and if you must purchase, get an extended warranty...you'll need it!
My TV is useless after under a year of part-time usage, That's $400. gone. Now I have to buy a replacement, another $400. That is a significant economic loss to me!
Paris of Hammond IN (12/27/07)
I purchased a 50 Phillips Magnavox TV just 3 years ago and now the picture tube is going out. I work at Wal-Mart and I have 2 boys who love to watch wresting so imagine my outrage when on Christmas Day they couldn't play the Wii game on their TV. I don't make a lot of money and I had just finished my last payment on the TV when the picture started to get blurred. I need to know how I can fix this. My previous Magnavox TV only lasted 3 years. My mother's TV didn't get blurred for 10 years. I paid a lot of money every 2 weeks and I don't have $2500 just to give away to Phillips Magnavox
My children will suffer. The Blurred picture and words on the TV Phillips Magnavox will damage their eyes and now I have nothing. Economically, I can't afford another TV.
Wade of Anywhere AL (12/25/07)
We purchased a 42" Magnavox plasma TV, and on 12/06 the picture went out. On 11/07 we paid $1400 for it; we still have sound but no picture. We did purchase an extended warranty on this, thank God! Service people have been out numerous times to fix the problem, with no end in sight. Each time they come out it's a new diagnosis an another part ordered for the next repair person to figure out. Ordering a part is usually 4-6 weeks of waiting in between; they don't have a clue. Now they're saying it's the screen, and we're waiting to see if they can get one. Buyer beware and avoid Philips/Magnavox; plasmas are too new and no one has parts for them.
Ronald of Atascadero CA (11/19/07)
I bought a Magnavox 42 LCD TV two months ago.We had it just a couple of days when the picture started getting sparkly flecks. I called Magnavox and there is no service center in my area. They replaced it with a new set. This set lasted two weeks and the right speaker started making hissing, crackling noises. Called service center again and they replaced it again. This new set was bad from day one. The picture is grainy and fuzzy. I called the fourth time and am waiting to see what they plan to do. I am inclined to ask for my money back, but can't find the original receipt.
Jon of Naples FL (07/24/06)
I purchased a LCD TV, model #32MF231D/37, serial #BZ3A0609170320 on 4/21/2006 and on 7/1/2006 the TV quit working. I contacted Magnavox customer service on 7/3, who directed me to a local service tech for repair. I contacted the service repair by phone at 239.566.2424 on 7/3. I then faxed the details of the problem to the service repairman. I followed up the fax message with a phone call. I have since called 4 times and visited his shop. With each visit I have to re-explain the situtuation. I have lost my patience and would like to return the TV for a full refund. I contacted Magnavox customer support, 1-800-705-2000 Robyn employee ID 42590, who said there wasnt anything he could do to help me return the TV.
The economic impact is that I am potentionally out 1271.99, the cost of the TV.
Jennifer of Orange Beach AL (05/01/06)
I bought a 42' plasma tv just 31 days after the plasma panel goes out. Here it is 5 months later and my tv is still not fixed. They have sent 2 plasma panels but still does not work. We have to wait 20 more days before our case goes back up for review.
Linda of Cincinnati OH (03/10/06)
My TV broke. It was under warranty. It's been 80 days and it's not fixed. I have to watch a 13" tv. The one that broke is 51". I can't enjoy my TV. I have Cable and I can't see HD or Widescreen on the 13" tv. My head hurts if I watch the 13" tv for nay length of time.
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