Complain about a product or service

Polaroid TV

Jessica of Kimmell, IN November 6, 2009

Well we bought a Polaroid TV with built in DVD player Nov 2, 2008. Within a few months the DVD player stopped reading DVD's and would make a clicking noise. After waiting on hold for close to an hours they told me I had to pay to ship it back. Over a month later I called and waited on hold about another hour to be told I never sent it in. So when I told them I had proof from the post office I got a new DVD player in the mail within a week. Now, 4 days after my 1 year warranty the "new" DVD player goes out again. (Same clicking noise as before and then says "No Disk".) So after waiting on hold 20 min. I get a guy and he tells me I've never called in before and when I tell him it shouldn't matter he takes my name and address and then puts me on hold for another 15 minutes before I have to hang up. After reading other complaints I'm waiting to see how much longer until the screen goes out completely. What a rip off!

S. of Oviedo, FL November 5, 2009

Purchased Polaroid flat screen T.V. dvd combo less than three years ago. One month after warranty ran out Dvd player stopped working. No help from Polaroid. Now less than three years old the T.V. started smoking from the sides. No warranty!!!!

Lawrence of Richmond, VA November 4, 2009

my Tv would not come on when started up. bought tv 2 years ago. bought warranty but circuit city went out of business. For any body who cannot afford to buy a new one. COST 800.00

Beverly of Novi, MI November 3, 2009

Big expensive Polaroid TV 2 years old, "went out", no picture, called, they said 250 for control box, up front, then they will send someone to put it in, 6-8 weeks later....what a rip off, never will I ever buy another polaroid product of any kind. I see many complaints here on polaroid TVs, who knew!!

Linda of Salem, OR November 1, 2009

I purchased a 32" HD Widescreen LCD Poloroid TV about a year and a half ago. Just today I turned on my TV and all I get is sound. These products are made so these items we buy stop working just after the warranty is up. Is there anything we can do about this matter? I cannot afford to go out and buy another television. Funny though this is olmy website I have been to, look how many complaints are within days or daily. And right before Christmas when most were bought to begin with.

florence of jamaica, NY October 30, 2009

i both a 20 in polaroid tv a little over 3 years, about 5 months after, the screen went blank, i called polaroid and they send me to one of there fixing shops, I went back in a few days and they told me nothing was wrong with the tv, it was showing again, couple weeks after the same thing again, it was not working, I called customer service and they had me play around with the tv, every few months this will happen and it will start back, 5 months now it's been blank and never came back, all i hear is voices This is the worst tv i have ever both!!! I payed around 385.00 for this peace of crap....

sondra of caddo mills, TX October 30, 2009

We purchased a Polaroid TV in sept. 2008, in oct 2009 it went out. We were told it was no longer under warranty, and the TV was not guaranteed any longer than the original 1 year since we did not purchase the 200.00 extended warranty. We finally found a repair shop that would deal with Polaroid TV's and it took him 1 week to even get Polaroid to give him a live person to talk with. They told him all 4 boards needed to replaced, when he tried to tell them it was only 1 board that needed to be replaced, they would only sell all 4 together. I have sent several e-mails and called several times, but I have a job and only 1 hour for lunch, so calling them all the time and being on hold 2 hours at a time doesn't fit my schedule. Needless to say we picked the TV up today and it is not repaired.

Lewis of Robert Lee, Tx, TX October 29, 2009

Bought a 32" HDTV last Christmas for my Mother and here in Oct 2009 picture went out and just have sound. Have seen numerous compliants on the same problem. Took it to a repair shop and Polaroid will not sell a 122 dollar part to shop to fix a 800 dollar TV. But will send their own tech to my house for 250 dollars plus labor, 122 dollars for the part, and 100 dollars for a core charge. As I have read here, there are several people with this same problem. I think this is fraud and they should be took to court.

Deborah of Ironton, MO October 28, 2009

I purchased a 32" HD Widescreen LCD Poloroid TV about a year and a half ago. Just today I turned on my TV and all I get is sound. You know this just isn't fair. We buy these products and they are made so these items we buy stop working just after the warranty is up. Is there anything we can do about this matter? I cannot afford to go out and buy another television.

Jason of kill devil hills, NC October 28, 2009

I called Polaroid Cust. Service on 08/28/09 for a problem with a tv. This was under warranty. After doing everything asked they said they would send me out the part and then would setup a service call. I received the part on 10/15/09. After talking to the support group on that thursday they assured me that a technical group would call me within 3-5 business days to setup a service call.

I called them once again the 26th of October and talked to the same manager (Nick G.). They keep giving me the run around. They claim they have no contact the the technical company that will come out and install the part. I feel I have been very patient since my tv has been out since 08/28/09 and it is now 2 months to fix a warranty part.

The support group manager claims they will call me within the next three to four days now. Even though he claimed on last thursday the 22nd of October that after the day of me getting the part they would call within 3-5 business days. This is the second time that this tv has gone bad 09/06/08. The first time they replaced a part on March 10, 2008. Now it does not work again. Today 10/28/09: A technician showed up at my house at about 11:00 today. He saw that the TV worked but would flicker when there were light colors on the screen. He took the part that they sent to me and went to replace it. This part would not work due to a cable would not connect to the TV from the controller box. They instructed the technician to take the cable from the old controller and put it on the new controller so it would fit. Which the technician had done.

After it was reassembled the technician had re-hung the TV and we turned it on to find that the TV screen looked like pastel colors. A whole different issue. The technician called the company (Polaroid) and explained what was going on. They instructed him to remove the controller board and reseat it again to make sure it was seated correctly. When the technician went to remove the board to reseat it he said the board was very, very hot.

To hot to touch. He let the support technician on the phone know that the board was extremely hot. After trying to reseat and hang the TV once again the TV will now get no picture at all. He explained to the support line technician on the phone that there is no picture now and thinks that the board might have caused a different problem due to the heat of it.

I then had to talk to the representative and he explained to me that there is nothing else they can do and that I am just out of the 719.32 TV that I purchased that is still under warranty. They will not send another technician out and that is it.

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