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Sabrina of Atlanta GA (07/14/08)
Bought two 27inch TV from Walmart in March of 06, to make a long store short one of my TV's shuts on and off by it's self it started in 07 can't get no help.
Bonnie of Hemet CA (07/10/08)
Bought a DVD Recorder and VCR Combo in May of 2007 Paid $219.00 at Walmart. By September of 07 the unit wasn't working called the 1-866#. I shipped the unit back. Cost $15.oo with the vhs tape still inside.Lost cinderella!!
Recieved new machinge by March 08 had to call the 1 866# again. This time they paid for shipping. New machince again. Here it is now July of 08 and the machine is broke again. Now with star wars 1 inside. called again. 1 866 # you call now, gives you a different #, which that person gives you a another # and that person gives you another #. Can't get refund, they are going to send me a machine again, But I was informed it will be my last.
Larry of Moore OK (07/09/08)
I purchased a 50 Scenium table top DLP in August of 2006. In October of 2007 the bulb burnt out just outside of the 1 year warranty of course. I called RCA and sent them an email and they instructed me to replace the bulb. I replaced the bulb and the TV worked fine.
3 months later while watching the TV with nice weather outside and no power outages, the picture and sound was gone. The power was still on as the blue lights on the front where on. Tried to power the TV off and it wouldn't turn off. I had to unplug it from the wall. I plugged it back in and the lights on the front blinked 5 times. The owners manual said it refers to the blub having burnt out that I just replace 3 months earlier.
I sent the bulb back where I purchased it from and they tested it and it worked fine, which from what I can tell it does look just fine. Took the TV in to see what the problem is for $35.00 and the TV repair place said it was the light engine assembly and that it would cost $875 to fix. I paid $1500 for this TV and it truly SUCKS! This was the 1st time I ever purchased an RCA. I will never buy RCA again. I should have stuck with SONY. I have always had good luck with them. After reading all the complaints about RCA. I am going to look into filing a class action suit.
So far for the purchase of this non working TV, I have spent $1500 on the TV and $125 on the bulb, and another $35.00 figuring out whats wrong. I have been without a TV for a total of almost 6 months because of this TV. I also found out that Best Buy sold me a floor model that had been previously owned by someone else who had returned it, as I have the warranty card with someone elses name on it. I want to be contacted by an attorney!
Karen of Belvidere IL (07/06/08)
We purchased a 24 RCA television for my daughter to used at college. We purchased it less than a year ago and it has started turning on and off by itself. We have talked to at least three people at RCA. When my daughter called the first time she was told that we would have to pay $85 to have it fixed. When she complained that it wasn't even a year old the woman she talked to put her on hold and then came back on and said that they would send her a label to pay for the shipping to send the broken one in. If she gave a credit card number they would then send her a new one at no charge.
We had to fax in our receipt and write Secured Option on the fax in order to have this happen. We did this and never heard back from anyone. So we called back again and were told that that was not an option. After talking to two more people and getting the same information, we decided to call a local repairman. He told us that ever since China took over the RCA name, there have been problems with their products. He said that the part would be about $200 to replace.
We only paid $175 for the TV! And what guarantee is there that the same thing won't happen again. I will never buy an RCA product again and I will never go to Walmart for such an item either. Also, a person in the TV department at Walmart told us that the 1 year warrant from RCA should have taken care of the TV.
We will now have to put out more money to buy another television.
Tmara of Newport MI (07/02/08)
My hd dlp 50 television that cost me 1100 from walmart after 90 days turned out to be a piece of junk! The tv would loose its picture on and off every 30 to 70 seconds and stay off for about 3 to 4 minutes at a time. I called walmart and they told me i had to go through rca that my extended contact has not kicked in. rca gave me the run around about faxing the receipt and waitning to hear ferom them then they will send out the part. well its three weeks later and still no lamp.
My daughter has Autism try explaing to her whe she cant watch her shows. Rca does not understand the hardship of this!
Linda of Smiths AL (07/01/08)
we purchased a 42 inch rca tv from alabama power. the television went out on dec-2007. we did not get it back till jan 2008.the digital board went out i was told from allens tv service on may30-2008 it went out again with the same problem the digital board went out it is at farrahs tv this time and she says the part we need is on back order from the factory and does not know if or when we will get the tv fixed. i know someway something can be done to fix theis tv or trade it in on another tv. thank you
digital board out 2 times in this tv in a matter of 7 month
Gary of Fernie OTHER (06/25/08)
Ipurchased my Rca L32WD12 LCD Tv from Walmart in Jan 2007. 1.5 yrs later you turn the Tv on and in a few minutes it the sounds disappears then the screen. Turn Tv off and then on after a few minutes it does the same thing. ater a couple of tries it won't turn on at all.
Called their 1-800 number. Was told a rep. would call back in 24-48hrs. 3 days later after i called again. The said it was off warranty and they would replace it if i paid $189.00 plus the shipping back to their warehouse.I think i have paid enough for this product already and it seems this is a problem with this TV.
I will have to purchase another Tv and not an RCA, because it seems they have not fixed their problem
Tammy of Dayton OH (06/17/08)
Purchased a 13 RCA TV on May 24, 2007, this TV is used in a summer home and was rarely used. Turned the TV on May 24, 2008, 1st time this year, it worked for less than 3 hours and turned itseld off. When tried turning back on, all I get a red screen for about 2 seconds and then it turns itself off again. I called RCA, they told me if I had my receipt I could return it for a replacement. I found my receipt, they were supposed to call me within 2 days to get this process started, they never did.
I called them back a week later to find out what I need to do. I was given a fax number to fax my receipt to for verification, the fax number they gave me was incorrect, so I had to call back again. I faxed the receipt and just today received a call back telling me my receipt was out of warranty, through no fault of mine, because I had to [take] over a week to get any answers. Now I was told since its out of warranty, I will have to pay $90 for labor, plus shipping to get this TV fixed. I didnt pay that much for the TV to begin with!
I dont think this is very good customer service, considering the TV was only a few days out of warranty when I called to begin with. All the times I called these people I had to speak with a foreign person to whom I could barely understand and had to ask several times to repeat the answer. I was told from the beginning I would get a new replacement TV and now I got nothing! I will never again purchase anything that has an RCA Thompson name on it.
Ron of Jacksonville FL (06/11/08)
I purchased a 46' RCA flat screen T.V. and in about 2 months it went out. RCA told me to take it to warrant repair dealer took he a month to figure out he couldn't fix it. But during that month he keep telling me he was waiting on parts. Then RCA told me to pick the TV up from the shop and they would send me another one. Thats been 6 weeks and counting.
Each week they tell me that it will be next week when the backorder tv's come in. RCA doesn't care about quality or the customer. For the trouble I'm going through all they offered me was an extended warranty. LOL It seems like I will need a warranty for as long as I own the TV. Someone help me find out how I can get my money back or a better TV from RCA if they make one.
I had to pay 2 months of DirecTV service that I have no TV to watch. Also can't play my video games, DVD player, or stereo receiver because they were all professionally installed in the wall. And without the TV there all going to waste. And now I have to pay someone to reinstall the TV. Help me plase get back at RCA.
Annie of Plano IL (06/05/08)
After reading all the stories on RCA 50 TVs I feel I also need to share mine. I am a paraplegic with 4 children and we spend alot of time watching movies together. We saved our money for the 1 big purchase, we chose RCA
HUGE MISTAKE!!! The lamp went out 6 months after we purchased it. Calling to get it replaced a nightmare I wasn't prepared for. It took me 3 months to get my lamp. We were enjoying the TV when we finally had it running then without warning 5 months later the lamp exploded in the back of the TV.
I started the nightmare process again however they would not even place my order due to backorder and not knowing when they would get any in. So I did my own investigating and found for $200.00 I can order one from Sears and it will be here January of 2009.
Candice of Decatur IL (05/18/08)
In January 2007 we replaced our Rca that went out by a power surge with our insurance company. Well, we was forced to get the RCA model # R52WM24. April 22, 2008 the convergence went out. When I called RCA customer hotline they tell me they can send me to a repair shop at my exspense. And was very very smart about it. Infuriated I continued to dig online especially after I find out it is gonna cost 500 to fix a 1000 dollar tv. I find number for their corporate office.
After the first time I called the lady asked where I was calling from and what I needed so I told her. She gave me a number to call and said my tv would be replaced! I wold in return need to give mine to them so they could figure out whta had happened. The number was disconnected and the lady never answered again.
So, I started calling randoms employees in their directory trying to reach someone anyone who would help! My tv was manufactured July 2006 it should not have gone out already! An made in Mexico. The companys 1800 hotline kept telling me I am wrong! It was made in Chine and manufactured in 2003. So, I asked was it a refurbished tv sold as new? Was I conned? They hung up on me. Several times this happens.
So, finally I started calling the corporate office again some guy whom didn't want to give me his name told me to call a gentlemen named Tom. This man presumed he woudl help. Told me to call him back the following Tuesday. ha! He woudln't answer until a week later after I called him private caller and he said well there is nothing I can do.
I then started over again I then was told to call a Nadra whom will not return calls. So, my last resort. I mailed 8 letters to various departments in their company. I am writing this and filing a complaint with the attorney generals office. If you google that model number there is tons of people with the exact same problem. These people shrugged me off and ask how did you get this number. Persistence! And being pissed! My 4, 6 and 8 year old son lost their tv because RCA is taking quanity over quality!
The convergence went out on the tv. My house has had to go without a frontroom tv now for almost a month!
Tom of Merrittstown PA (05/17/08)
I bought a 46 RCA LCD in Feb online and after 2 days it lost a signal I called customer care and they had a service center locally so I took it there ,after 2 weeks they found out that there was a problem with a fuse. But heres the good part they did not have any to replace it with so they said that they would replace the TV but that they did not have any of those either to replace. go figure a big company like RCA no parts or replacements.
I have called the customer care once a week for the last 60 days and every time they tell me 3 to 5 days.I called thier main office in Indianapolis. the guys name is Jim and his assistant is Nadra I have called there to complain but they will no return any calls. My tv has been in the shop for over 70 days now with no end in sight. I WILL NEVER BUY ANOTHER RCA PRODUCT AGAIN. How can a company like them still be in business
Patricia of Seminole AL (05/17/08)
I Purchased a 14 true flat television Nov of 2007, It now turns its self off and on continually. Spoke with RCA's support line and was told that I needed to fax a copy of my receipt and if I did'nt have the receipt there is nothing they can do. I have the receipt somewhere but we just moved and it's boxed up somewhere. After reading all the complaint on RCA I really don't think it will do any good. Sounds to me like RCA is a bunch of Thieves taking money from unsuspecting hard working people. I will never buy anything made by RCA again. I too thought they were a reputable company. Boy was I wrong. Isn't there laws against fraud in this country. I'll go back to buying Sharps again. And my next complaint will be sent to Walmart where I purchased the TV.
Kathryn of Troy ID (05/09/08)
I purchased an RCA sdtv. Model # 24v414T, about 6 months ago from Wal-Mart. Well, the picture tube has already gone out. When I called RCA to resolve the problem, they told me that unless I had my sales receipt they would not fix the problem. I told them I still had the box that the tv came in, but I had thrown the receipt away because Walmart will not accept any refunds after 90 days.
RCA basically told me tough luck, so I asked to speak to a supervisor. She told me that they did not have supervisors, but she would try to locate somebody. After about 1 minute I was disconnected. I called Walmart and they were able to pull up the date I had purchased the tv and give me a copy verifying this, but when I called RCA back they stated that only a sales receipt would work. I will never purchase another RCA product. We are a low income family, so that tv was a big purchase for us. I can not believe it went out after 6 months, but it astounds me that RCA will not stand behind their product. I am really disappointed in this company's attitude towards customer service.
I just wasted my money, We are a low income family and we can not afford another tv. What frustrates me even more is that the tv was rarely used because we only used it for watching dvd's and it still went out.
Michelle of Tampa FL (05/09/08)
My 11 month-old 27 SDTV RCA TV keeps turning on and off on its own at random times. It started doing it about twice a day and now I can't even watch 1 minute without it going off. I called RCA and because my TV is almost one year old, it doesn't qualify to be replaced, which I find ridiculous. I've had toasters with longer warranties.
I was told I'd have to pay $85 to have it fixed, in addition to shipping it over (sure, they're paying that but who's gonna lift this heavy beast and take it to the post office for me?). This is ridiculous. If I sink another $85 in I could have bought a much better TV in the first place. I have no desire to give RCA any more of my money. I plan to complain one more time tomorrow and if that goes nowhere, I'll have to accept the fact I was swindled and never buy an RCA product again.
David of Gadewater TX (05/08/08)
I purchased a 50 Widescreen HDTV by RCA in December of 2007. In April of 2008 (4 months later, Under warranty), the bulb went out according to RCA's technical support. Customer service was difficult and time consuming but I was eventually told that a new bulb would be sent and should arrive within 6-7 days and I would send my faulty bulb back upon receipt. I have yet to recieve the new part and have been told by their parts department that they do not have any have no idea when they will be getting more.
They offered that I get a replacement from the nearest service center and gave me only 2 possible locations for my area. Upon checking with them, I was told they do not carry the bulbs and could not offer any solution. I again checked with customer service and they were unable to provide any other options aside from waiting for an indefinite period of time until they could get another lamp. Judging by the complaints I've read, this isn't an uncommon occurrence.
I am now stuck with a basically brand new television that doesn't work with no foreseeable fix in the near future and I'm out $1000.00. It now serves as a huge paperweight taking up space in my living room. I had to go purchase another television (NOT RCA) in the meantime until RCA is able to provide a resolution. I've also filed a complaint with the BBB.
Sarfraz of Pearland TX (05/08/08)
I wrote the following letter to every where I can find RCA TV Office. But no one replied.
Dear Manager: On June 2005, I bought a RCA HD50? TV (Model # HD50LPW62AYX2) from Wal Mart (Pearland Texas Branch). This RCA HD TV was Birthday present to my daughter Zoya (She loves this TV very much). Little after 2 years, one day when my daughter was watching her Cartoons, this TV lamp died.
On 06/13/07, I call RCA Technical and placed an other of lamp item #TCE 265866. I received the lamp on 06/29/07. But it not works, buzzing sound still coming from the TV. I ordered the lamp two more time but was unable to stop buzzing noise.
About three weeks ago, your technical people suggested me to change the cooling fan. So I ordered a cooling fax and tried it last week and it did not work. RCA Technical Person Scott suggested showing TV to RCA Certified Technician. Last Friday, April 26, 2008, I showed this TV to a local RCA certified Technician. He charged me $168.00 and told us it will cost us another $1770.00.
I called Monday, Aril 27, 2008 again RCA customer service, they advised me to contact you directly. After all this checking the problems in this Large HDTV, I think this TV has lots of manufacturing fault and being a nice person, you should replace my HD TV free of charge.
Angela of Dunedin FL (05/02/08)
Got a 20 flat screen RCA tv. because that is all I have ever own because of it's great picture & reliability. It is in my room & hardly ever used. Last month it started shutting off, now it's so bad it keeps turning off & won't power on for hours at a time, the tv is not even 2 years old! I feel so let down & betrayed by RCA's decline in quality, I feel like taking it to their company & throwing it through their window! How dare they sell me a piece of junk! I will never ever buy their products again, I see all the other bad complaints against them, shame on you RCA for letting down your old faithful customers!
This is not convenient for me at all, I had someone come from out of town to install this tv for me not even 2 years ago because I relied that it would last a long time & I am disabled & have no one to physically pick up the tv or the funds to get a new tv, what a major inconvenience, it's just sitting there doing nothing & I am not expecting anyone from out of town for a few months, am I going to have to waste money to have someone come in & haul their junk out & install a DECENT TV for me?
Cyndi of Mt. Vernon IL (05/01/08)
I have an 42 RCA LCD HDTV, at 10:00am a required testing came on the tv, so I went to the kitchen to get a cup of coffee. I came back and there was the words unusable signal on the screen. Thinking that it may be the cable, I waited for it to come back on. 4 hours later, I called the cable company and they came out to check it and said that i was getting a good signal, however my tv was not receiving the signal.
Only 9 months of having this tv and still within the 1 year warranty, I called the 1-800 number and my nightmare began. I was told to go to our local RCA service dealer and they will fix it. They told me that the ended their contract with RCA several years previous because of non-payment. They said in warranty, we WILL NOT fix but, if it is out of warranty THEY WILL fix. Because, I will have to pay for it.
So, at this point I call back RCA and now i have been getting the run around spending hours on the phone with them hoping that they will give me my money back $1300 or send me another tv, or just do their job and fix my tv as per what I have paid for. This company truely has been the worst case of stealing from someone and others and I for one would like to know how to get back what i have coming to me. I have called the BBB. I dont believe they will get anywhere either.
Steven of Brandon OTHER (04/21/08)
I bought a brand new RCA 37 flat screen television from Wallmart in Brandon Manitoba. It cost 1000$ dollars and lasted a couple months then quit. I phoned the warranty number in the manual and the RCA people told me where i had to take it to get it repaired. I did exactly what was asked and the repairman took it apart and said it needed a new board and it could take a couple weeks for it to get here.
It has now been over three months and they have not been able to get the part. Every time i talk to RCA they give me the run around putting me on hold then tell me i have to talk to different department and so on and nothing is getting done. It does not look like anything will change they keep putting the expected shipping date back further and further and im fed up and the repair place says there is nothing they can do either. please let me know if you can help or have any suggestions on what else i can do.
I am just fed up that i spent 1000$ on a brand new product that has one year warranty and after it quits 3 months after purchase they have had it for over three months and have got absolutely nothing done its the worst most pathetic service i have ever had to deal with
Thelma of El Paso TX (04/06/08)
RCA HD Monitor tv is a piece of junk. After 1year and 4 months it is out.
After reading consumers complaints. Why are we not recalling RCA products.
I'M ON MY OWN. THEY WILL NOT FIX THE SET. I WILL NEVER BUY RCA PRODUCTS. WHY ISN'T ANYTHING BEING DONE ABOUT THIS?
Jennifer of Wells ME (04/06/08)
My husband and I bought a 32 inch RCA television last year and already it is broken and the repairs would cost us as much as the tv itself. We do not have much money and to spend so much money on a product you should be able to expect it to last more than a year! I will never buy an RCA EVER again.
$300 tv, worthless to fix
Beverly of Lebanon MO (04/01/08)
My husband and I purchased a 52 in RCA hdtv/monitor from walmart on 3/1/05. We paid around $1000.00 for this tv and you can't even get it to turn on. We have no children at home and this tv is still in new condition other than it won't work. Why is RCA able to produce a product like this and get away with it? The model# is D52W19BYX1 SERIAL# F025C302C.
We either have to purchase a new TV or do without.
Patsy of Jayess MS (03/10/08)
We purchased an RCA 32" sdtv on 6/14/07. I have always had problems turning the set off with the remote, but I assumed that it was just me. My TV went out about a month ago, and then it came back on and worked until about a week and half ago. I called and got the name of the repair shop located closest to my home. We took the TV to this shop, explained the problem, and he said he'd check it out and call us back. The repairman called and said the TV would cost $218.00 to fix (the parts are still under warranty-the labor is not). I looked around the repairman's shop and saw several TV's exactly like mine - all broken.
I have had no problems with RCA in the past, however I paid extra in the Walmart store to buy the RCA brand. I will be sure to tell all my family and friends (and anyone else who will listen) that I WILL NEVER PURCHASE AN RCA TV AGAIN. MY ADVICE IS: DON'T WASTE YOUR MONEY ON AN RCA BRAND. I will also contact the Better Business Bureau.
Shawn of Virginia MN (03/04/08)
I bought a 50 inch hd TVrear proj. RCA and had it for two months when the lamp went out . I waited 2 months for the lamp and had it working for another 4 months. As soon as the warranty went off, the color wheel went. Now I can't find a color wheel for that model and can't get any support from RCA. Never again will I buy an RCA product.
Sophia of Rochester NY (02/28/08)
I bought a new RCA 42 inch flat screen LCD TV in May of 2007. The sound stopped working October 4, 2007. The authorized dealer could not fix it. RCA said they would replace the TV; they did not. Then RCA said they would refund my money; they have not. I have called them once a week for 5 months, with no resolution. You cannot speak to a manager, there are no other numbers to call, no one from the company calls you, the phone calls are usually long, no resolution in sight. I called a lawyer today. I'm going to sue them for not only my TV, but for the five months of cable I've been paying for because they keep telling me they will resolve this matter in 2-4 weeks. I don't want to pay the $500 penalty my cable company will charge for ending the service before the contract is up. I also want money for all my phone calls. I bought the TV with cash. I just went out last Saturday to purchase a SONY TV. I had to finance it because RCA has not refunded my money yet. I think RCA should be responsible for my newly acquired finance charges as well.
I'm out almost $3,000 over this ordeal.
Debby of Sandwich IL (02/27/08)
I purchased two 50" HD DLP TVs, both from Walmart. The first one was purchased in Oct. 2005 and the second in Sept. 2006. I paid $2000.00 for each one. Within 15 months of purchasing each one, my picture went out on both TV's. I did some trouble shooting and believe the problem is with the bulb. I called to find out about ordering a bulb only to find out that the cost is $200.00 per bulb plus shipping and tax. That is an outrageous price to have to pay every 14-15 months to replace. The bulb is replacement is supposed to customer friendly and pretty simple to replace. I thought I would replace it myself. Not at that cost. I am very disappointed with this product and the company for the way their customer service dept. handled things. I had to call back after they would transfer me to each dept., and then they would tell me they had no information after giving them the information on both products 4 times. They still have not helped me with anything to date.
I think they need to recall these bulbs as I have seen several complaints on the same product for the same thing. I have two of the same, and how ironic they both have the same problem--and how odd that they both went out within the same amount of time frame for the running of the product, which was not often. The TV's were on usually only in the evening hours for approx. 4-5 hrs. during winter months. This product is a big disappointment, and I may have to buy another TV. For with the price of two bulbs ($400.00 plus tax and shipping), I could buy another TV product from another company. I never had RCA TV's before, and I do not think I will ever purchase another one. This is not cost effective to us consumers who purchased this junk. I would think RCA would better back their product strictly because of the name they have behind them. Guess not!
The consequences to me are that I have to either come up with $400.00+ every 14-15 months to replace a lousy bulb or buy another television.
Susan. of East Bethel MN (02/25/08)
Purchased a TV in August that stopped working on January 1. We have been trying to get the TV fixed or replaced for two months. Have been in contact with company a minimum of once a week. After 3 weeks, the company finally told us that they did not have the part available to fix the TV and they would replace under warranty. Two weeks and several calls later, they told us that they would be shipping the replacement TV. On 2/18/08 we were told that the order for the new TV had been placed and it should be with the shipping company by end of week. Today, 2/25, I am being told that they do not have the TV in stock and there is no date for shipment. When customer service has told me they will call me back with a resolution, I never receive the phone call. I have had to continually follow-up with them, and each time am told something different. We have been without a TV for two months and have no indication from Thomson on when they will resolve the situation.
This is the main TV in our home (46 TV). We have had to continue to pay on a cable TV contract that we are not using. We have also been inconvenienced in that we have had to make alternate plans for certain TV events that cost us more money. If the TV is not replaced within the next month, we will have to rent a TV until our replacement one can actually be delivered. While the cost at this point has been minimal, the inconvenience has been great.
Karen of Providence RI (02/22/08)
I purchased my RCA TV in June, 2007. In Oct. it wouldn't turn on, so I called RCA to see if they could help. They had me try a couple of things with my remote, and it didn't work so they told me I would have to take it to an authorized dealer to get it fixed. So I took the television to the dealer, and after two weeks of waiting I called them and they said they were having a problem with RCA. I called the warranty department and was not successful. I called and was told someone will call me back within 24-48 hrs. After the third time I was so mad they had someone call me back within a half hour. I was then told I should have never taken the television anywhere; I was supposed to send it back to them, and they would replace it for a fee of $85.00. Mind you I only had the TV for 4 months.... I was told it was an out of warranty fee!
If you're going to have a call center, they need to get people who know what they're talking about. I have always had RCA televisions and never had a problem. If this is the way they want to play, I'll take my business elsewhere. FOR ALL OF YOU THAT SAY SAID THEY DON'T CARE ABOUT THE CONSUMER, YOU ARE ABSOLUTELY CORRECT....
Gayle of Deleon Springs FL (02/18/08)
I bought a RCA 32 inch TV two years ago. On February 17, 2008 it started flipping through channels by itself and then switching itself on and off. We tried everything to try and fix the problem. First by unplugging for awhile, but it continued to do the same thing. It doesn't seem to do any good to contact RCA about the problem because they apparently don't care about the customers. I called a repairman to see if it could be fixed and he quoted $135.00 to fix the problem and that he knew what the problem was. So it sounds like this is a common problem with RCA tvs. A very dissatisfied customer.
Richard of Lancaster MA (02/17/08)
RCA TV model # HD44LPW62YX1 Warranty Stopped working 03-Nov-2007 contact RCA warranty issue = after much problems getting a lamp did not fix TV told by RCA contact to get local repair source the authotized repair SUZOR has been to my home replaced 1 part and said more parts are needed and they would order the part#271012 DM Board. I spoke with 1 person at SUZOR and was told they could not get a date or the part. this issue has been going on since 03-Nov-2007 and cannot get any info from RCA/Thomson Inc. or SUZOR again this is a warranty issue around 100 days old
Jody of Wheatley OTHER (02/17/08)
I bought a 52' Scenium t.v in 2002. In 2006 it shut off and started smoking and there was a bad burning smell. I called RCA and they told me get it fixed, that it wasn't a safety issue. I got it fixed. It did the same thing again in 2007. Called RCA back and they told me I should have called when it was under warranty. I told them I did, They again told me to get it fixed, I told them I wouldn't because of safety issues! They refuse to give me a refund. I have put in a report with a safety complaint and I found out my t.v is not Canadian certified. (I live in can.) I called RCA and told them, they still don't care. I reported them to national safety, lu and I'm going to complain to better business bureau. By law they have to have the t.v Canadian certified if they sell them in Canada. Hopefully someone can do something. If not I will go to small claims court. It has to be manufacturers defect. What upsets me is they won't do anything for their consumers.
Rick of Dandridge TN (02/10/08)
In Feb '07 I purchased a model#27v414t RCA TV and used it 3 hours/week max and a green halo surrounded the picture in dec '07. several calls to thomson service and 2 trips to their knoxville, TN authorized service center who could not get a replacement crt saying other rca customers had similar problems and auth svc repair cntr, knoxville could not obtain any crts to replace in the sets for a year! I was told by thomson to send a complaint in writing to marieta corp office in ga. (this after repeated denials to talk to a supervisor).
My credit card company can extend the 1 yr warranty to 2 years and that is the action I will take after also sending thompson a complaint e-mail on 2-9-08.
Arthur of Denver CO (02/08/08)
I bought a 50-inch RCA DLP TV for $1700. After two years, it has serious problems. The light engine needs replacement. This part costs more than the TV--if you can get the part! I have found many consumer complaints that are the same as mine. I believe there should be a recall on this product. I am out $1700.
Sharon of Columbia TN (01/28/08)
I bought a 46-inch RCA TV from Walmart in Dec., 2006. It stopped working in June, 2007. I have talked to several people at RCA; they wanted to make me take the TV in for repairs and said that was my responsibility. I agreed to take it to a repair shop after much arguing with customer service about which shop would be the closest to me. However, one shop was out of business, and the other had the repair man out sick. So I called back. After many conversations with their customer service (who never return your calls but always say they will), I was told they would replace the TV. But guess what? They had none available in the warehouse at this time. I would have to wait another two weeks. So I waited. Called them back in two weeks; they have a TV but not the exact one I purchased. Big surprise again. I asked when would this TV be sent.... Two weeks....
I asked for the manager who I have spoken to throughout this whole ordeal. Jen informed me that the manager would tell me the same thing. But she would have him (Mark ) call me within the hour. No call. I called back and was informed the business was closed for the day. I did contact the BBB. They have sent the complaint to RCA, and I am waiting for response. I have requested a full refund. Hopefully I will receive this and be done with this fiasco. I wish more than anything that I would have read customer reviews before buying this TV. The reviews for RCA are terrible, the reviews on the BBB also list the company as unsatisfactory, and the reviews here are bad as well. I truly hope this company can be dealt with. I thought that RCA was a good, older company that I could trust; I chose them because of this. Boy, was I wrong.
Karen of New Castle PA (01/25/08)
I purchased my husband an RCA Scenium DLP TV in 2004. Upon delivery of the unit, there was a scratch on the screen. Thomson wouldn't do anything about it. I requested the extended warranty, but was told there was none available. In 2006, a shadow started to develop on the screen. I contacted Thomson again and was told that there was nothing that could be done. After several calls to the company, one of the CSR's told me that it was the lamps. I was told that the lamps usually go after 4 years, but in my case it is sooner. With my husband working shifts, and myself working, there is no way that we could have been watching the television as much as they claim. There is a TV in every room in my house with the exception of the bathroom. So I know we did not go over the hours of viewing and this is before 4 years, so what is the problem? I had a magnavox (PIP) for 20+ years and only spent $150 on repairs. With this television, I will be spending $400 or so replacing the bulbs every 2, 3 or 4 years. It is not worth the aggravation. I will never buy another RCA television. Customer service is uncooperative.
I am now with a television that has to have the bulbs replaced. This is costly to the consumer.
Kevin of Reading VT (01/22/08)
I purchased 2 RCA 20" TVs (20f420t) for my vacation condo. After only using a few weeks, but owning for a few months, one of the TV's screens went blank. I called customer support and was told to fax company my receipt, and they would send a prepaid label to return the TV for exchange. I faxed the receipt and never heard back from RCA. A week passed, so I called RCA. They said they received the receipt but was told that they now want $80 to exchange TV, and I was to pay for shipping. TV only cost $125 at Walmart! I asked to speak to a supervisor. Joe Smith (name he gave me at call service in Philippines), said he would look into problem and call me back in 24 to 48 hours. A week later, after no returned call, I called back to ask what happened. I spoke to another supervisor Pepper (ya right), and she told me there was nothing they could do. I asked them to listen to the original taped conversation between myself and first customer support person. She refused...end of call.
A week later, Joe Smith from RCA, called me back and said there was no corroborating information on the tape, and they weren't going to keep the original promise to repair the TV under warranty. Impossible, because I originally offered to bring the TV to a local dealer,and the first rep said not to because the local dealer would charge me for repair whereas RCA wouldn't. Joe Smith said that the conversation never happened. I gave up with call center. I tried to contact RCA (Thompson) directly in Marietta, GA. They sent my email back with a thank you for contacting us and please write a letter to another address. I give up!
I have now thrown the TV away. Will not buy another RCA or Thompson product again!
Robert of Yonkers NY (01/06/08)
In April 2006, I bought an Rca Truflat 19 diagomal tv. I read online about its faults only AFTER I had bought it. It said the set's volume will get very soft then very loud, which it did almost incessantly. Also, it said two green blobs will appear, which they do. I'm thinking of getting a medium sized plasma from phillips. Are they trustworthy?
Ted of Coldwater MI (01/05/08)
I purchased a 61 inch HD DLP RCA TV in April of 2005. From day one it made a loud humming noise. After 2 years the TV quit. It was taken back to the place of purchase for repairs. They called me within two days, said the color wheel was broken, it would be about a $500.00 part, and did I want to go ahead and fix it? The TV cost 3,000.00 so yes, I want it fixed. This was in August of 07; it is now Jan 08 and still no part from RCA. I called RCA and talked with several different people but have gotten nothing but a run around. By reading blogs I find that this is a common problem with RCA. I have been told that they no longer make parts so there aren't many out there.
THIS COMPANY, THOMSON RCA, needs to be investigated by BBB. They are ripping off thousands of people each year.
Melva of Chicago IL (12/30/07)
In Nov 2005 I bought a 52 inch RCA floor model TV model # 52w19. On Dec 26, 2007 it made a popping sound and started to burn and smoke with no warning. I feel this is do to a defect in the TV. If I had not been home my house could have burned down. I think RCA should replace the TV or pay for repairs. Any help you can give me in this matter will be appreicated.
Because I was at home I unplugged the TV so there was only damaage to the TV.
Robert of Leicester NC (12/29/07)
Do not buy RCA/Thomson products! I have a RCA 61 inch DLP. It quit one day. I called RCA customer service over seas. No help! I called back; they set me up with a local repair company, gave me an est. of $1100.00! I paid $3000.00 plus for the TV! I Googled RCA and got their customer service person for North America (Nadra Maxwell@ 317-817-8101). This a direct number to her office (make a Note!). She agreed to pay half. I gave the TV away for the price of repair and bought a different brand! This was a bad ordeal!
Debby of Columbia MO (12/26/07)
We purchased a RCA SDTV 36" screen on May 7, 2007. On December 16, 2007, in the middle of a movie the television died and has not come back on since. That's not the bad part. The bad part is, you can't reach anyone at RCA to get repair information; and when you get an auto-response from Thomson (who by the way, did not read the emails because all the responses have been the same no matter what you state) you get auto-reply. We have a year warranty, and it looks like they are going to ignore us until the warranty wears out. After reading thousands of comments and complaints, I'm sure my $400 TV will never be repaired or replaced.
We are out all that money, and now the TV--and with the way this corporation is now, we won't even be able to talk to someone to tell them how disappointed we are with their product. Because this is the second time one of their products has quit working in under a year, we will never purchase any product affiliated with RCA. The consumer should be their number one priority; it's a shame it's not.
Sandra of Van Buren AR (12/23/07)
This is all about an RCA HD 50 TV (which I bought 2 years ago on 5 Oct. 2005) which has been sitting at Tower TV in Fort Smith, AR for 59 days as of today (23 Dec. 2007). I went through a warranty number, and they gave me a number for Tower TV to call so they could fix the TV. I told Tower TV at the time that according to the manual it could possibly be the lamp but also the color was distorted. They picked up the TV on 26 Oct 2007 and ordered a part through Thomson Consumer Electronic Corp which apparently owns RCA. The part was ordered on 31 October from Clarita, CA but was told that it was back ordered and would be in around 8 November. Part did not arrive at Tower TV until around 15 or 16 November. The part was a color wheel (that is what Tower TV told me). They said it fixed the noise that the TV made but did not fix the main problem.
So on 21 Nov 07 they ordered a light engine from Thomson (which I found out when I called Tower TV). At the time the person I talked to at Tower TV said that RCA has parts built in China. On 27 November I called Thomson Consumer Elect. Corp with the number Tower TV gave me, as they told me that I should call because if they did, it wouldn't do any good. I talked to Michael. He took info and said the information would be sent to the search dept, and they would be in touch with me or Tower TV.
On 17 December Tower TV told me the parts Dept was doing a world search for the part: Light Engine. So on 17 Dec I called Thomson Consumer Elec Corp (800) 448-0329 again and talked to Sidney who told me that the parts dept said they are trying to find a compatible part as RCA (Thomson) has no RCA light engine available. Amazing!
This to me is unbelievable that they have no RCA part available. I just don't know what to do. I have never heard of a repair taking so long. Makes me wonder if I got a LEMON. The consequence is that I have had my TV in the repair shop for 59 days. I don't even know if I am telling this to the right people. HELP.
Harrould of Jackson MS (12/20/07)
I purchased a 20 inch Tru-Flat RCA television and it is less than a year old. It cuts off by itself and I can not get it to say on. This is very upsetting because of the way I like to watch tv. RCA keep giving me the run-a-round.
I am very upset and don't trust any RCA products or Walmart items.
Jennifer of Wilmington NC (12/14/07)
I purchased a RCA 52INCH TV in June 2006. In Oct. 2007, the TV just stopped working. I called a repair man and it was a bad deflector board. After researching online, this is a common problem with RCA, yet RCA will not take responsibilty.
It cost me $410.00 to get it repaired.
Brandilynn of Mantua OH (12/12/07)
I bought an RCA 50 TV at sales price from Best Buy 1/27/07. The light engine needed to be replaced by an authorized service company. I have been without my TV since 11/15/07, and it is still not repaired. Thomson/RCA offered finally an exchange, but then I found out they will not exchange for the same quality or model; instead they want me to exchange for a cheaper product because I did not pay their manufacturer sales price. Then I asked for a refund, and they said they do not do refunds. After complaining they agreed to a refund, but then I was told it will be 6-8 weeks to process and receive my money. So not only did I go without during Thanksgiving and my vacation but now they are telling me I am going to go with out during Christmas, maybe even New Years as slow as they actually move. And nothing accommodates for that and the stress of all this. I am losing sleep over this because I am so angry. It isn't fair!
This has caused great stress in my life on a daily basis between all the time I spend on call and contacting this company--to coming home and having to share a smaller TV with another adult--to the pride that has been taken away from me. I thought it was a privilege for me to be able to spend $1300 on a nice television, and all Thomson/RCA has done is cheapen the experience. Of course this may be silly for some people, but for me money doesn't come easily.
Roger of Trinity NC (11/20/07)
I purchased a new RCA TV from Big K-Mart in Sept., 2006. The picture turned bright red and the set cut off in Sept., 2007. Luckily, I purchased an extended warranty with the set. I called Big K-Mart and filed a claim. Between the first repair visit, waiting for the back-ordered part, and the second repair visit to install the part, it took over seven weeks to get my set repaired. Two weeks later, the set is turning red and cutting off again! I will not purchase another RCA product again.
Isaac of Suwanee GA (10/24/07)
I purchased a 32-inch RCA TV in April, 2006. It stayed in the box four months because of some home improvements. We started to use it in August,2006. It always made buzzing sounds while running, but I thought it was okay since it was my first HDTV. Then it started to fail when I turned it on. So I called RCA, and they went through the troubleshooting process. Later it failed completely. My warranty was out, but I was told they would provide a replacement TV if I sent it. I shipped it August 15, and no replacement yet. I've gotten 5 or 6 different stories; when I ask for a supervisor they say someone will call me back. Who can I talk to?
David of Claypool AZ (10/23/07)
In the last 6 years I have bought several RCA products and none lasted longer than 2.5 years. I bought a 36-inch TV that would not power up after 2 years. I had it fixed for $300, but while it was in the shop I bought another one. The second one I bought lasted just a little over 2 years. I just threw it away. A few months before the second one went out I purchased an RCA DVD player/recorder, just under $300; it quit working after 4 months. I e-mailed RCA and received a generic letter telling how they strive for quality products and were sorry I was not satisfied. There was no name or signature on the e-mail. I will never buy, and advise everyone not to purchase, RCA products.
After paying $800 for the first TV and $1000 for the second, and just under $300 for the player, they should last longer than they did. I want everyone to know how bad RCA products have become.
Donna of Ashland City TN (02/24/07)
I bought a 52 inch TV the day after thanksgiving in 2006. 3 months later the TV would not turn on anymore so I took it back to the store (Wal-Mart) and got a replacement TV (after arguing with them for an hour).Today is Feb. 24 2007 and this morning my TV color is out of register. I went to setting and it won’t let me change anything to fix the color. Now my screen looks like it has a big bubble in it and the color is awful. Needless to say I will never buy a big screen TV again.
Scott of Aubrey TX (02/11/07)
Purchased a RCA 32"HDTV 8 months ago came home and it would no longer turn on, was told by the repair place that this is a common issue with the RCA televisions. The cost of the repair was more than I paid for the TV and that’s with the part (power supply board) being under warranty.
I find it hard to believe that there are products that are made to last less than a year, and I find it even harder to swallow that a company such as RCA would allow it to go on without making it right to the consumers. I will never purchase from this company again. I have a 32" TV for a paper weight in my garage.
Boothe of Caulfield MO (11/04/06)
June 4, 2005 my son purchased an RCA Home Theater receiver (RT2380) for my father's day gift. The unit worked about 2 months, then would lock up (no response to remote control or unit pushbuttons). After unplugging it and letting it sit, it would reboot and work for a while. I contacted RCA via email and was referred to a customer service phone number. It took several calls and extended waits before they told me I would have to return it to the store I bought it from for service. They informed me that they no longer performed service and would send it to a service center in Oklahoma. It took several months to get the unit back. It failed in the same mode again after about a week and a half. I returned it for service again (5/3/06) the second time and I'm still waiting for repairs in November 2006. RCA builds junk, boycott Thomson / RCA.
I'm hard of hearing, so my son bought this for me so I could understand what is being said in movies and on TV. So the consequences are inconvenience, frustration and a couple of hundred dollars wasted.
Stephanie of Bristol PA (08/16/06)
I bought an RCA television in March. It unexpectedly stopped turning on in June. I sent RCA an email, and never heard back. I called them, and was told I could mail my television to Texas and they would be happy to mail me a new one, as I was well under warranty. My television weighs over 100 lbs, and I was quoted a $150 shipping charge at UPS. This is ten dollars less than I paid for the television. I called back and asked if there was a better solution, as the shipping cost was equal to the worth of my television, but to no avail. I talked to four different people who all told me that this was the most efficient way of dealing with the warranty. Efficient for who?
Sherri of Stella NC (06/13/06)
We purchased a brand new television, 52 HDTV RCA Thomson Brand at an INCREDIBLE steal through a reputable furniture store. Regularly selling for $2200, we walked out of the store for $1399.99 - and were anxiously awaiting it's arrival. The television entered our home on 11/11/05 - and on 12/22/05 I made my first phone call to RCA. We were experiencing a very high-pitched squeal from the unit. It was so loud our dogs would howl and we would get migraines from the frequency, even when it began to get too high for us to hear.
After repeated phone calls, we spoke to Chris number one and had an appointment set up for a repairman to come to our home and see what the problem was. This was 04/17/06 by the time the repairman actually showed up. Three hours after being in our home, wiggling and fiddling with the back cover off and a screwdriver poking around - he replaced the back of the tv, without screwing it on. This would prevent the screeching sound, as the back was too tight, he concluded and admitted RCA uses cheap silicone glue now and that parts will vibrate at a higher heated frequency and there wasn't much to be done. (Hhhhm, I'm not too technical - but BS sort of rings through my head on that one.)
Soon thereafter, a bubble appeared in the screen of the television, where it bows out, the picture is stretched and distorted. The picture automatically began changing itself from stretch to zoom. Our coloring exploded and we couldn't get any normalcy to skin tones at all! The final thing to go on the television was powering up - it would take almost 5 minutes to get a picture. FINALLY RCA sent out a repairman to pick up the television.
We've been waiting for almost 3 weeks to have it repaired and sent back only to hear the following. 1) The part was sent out on June 1, it will take 4 weeks to be delivered and then 2/3 weeks to be repaired - getting us a tv in August. 2) The part has been searched for nationwide and can't be found - therefore we will be receiving a new tv of equal or greater value. 3) They found the part again, and it will be in the shop by June 16, 2006 and we should have the tv back hopefully around the 26th of June.
Now let's add in two more important factors to this story. My husband has very poor visions - and my mother is legally blind and can not see a regualr television. She needs very large pictures to make anything out - my husband's condition is deteriorating into the same situation -so the reason for me buying this model was NOT for status. I don't need it, and don't even care if we have a tv - I did it for him and my Mom. Now, he hasn't been able to enjoy his programs, and with mom coming in a week and half - who knows if she'll be able to enjoy television while visiting. I've never been so disappointed with RCA and have never had such a horrible experience all the way around. From poor customer service, poor communication and a poorly manufactured product - I will do my best to research all affiliations to RCA and Thomson - and COMPLETELY steer clear of purchasing them.
Kim of Knoxville TN (05/16/06)
I have previously written in about my RCA tv going out after three months. The service center has had my tv for over a month. They say the module board has gone out. I asked the service center if this was unusual and they said no.He informed me that RCA is not worth buying anymore and everyone should boycott this company. He said that they cannot even get hold of a person to talk to. They have no idea how long it will take for this part to come in as the distributer is out of this part. I have tried on numerous occasions to get hold of a person to talk to about this problem. You cannot get to a person to talk to. I was told that they are getting by with this type of service to the consumer because they are still living on the good reputation that RCA use to have. The service center told me that everyone should report them to the better business bureau and that is what I intend to do.
Kim of Knoxville TN (04/30/06)
I purchased a 52 inch RCA television model HD52W59 in December of this year. I turned the tv off and when I returned home the tv would not come on. I had a totally black screen and no sound. I had only had this tv for three months. I went back to Circuit City where I purchased the set and was told that they wouldn't do anything as it had been over 30 days.
I then discovered just how hard it is to find a RCA person to talk to. You can't find a number to call to complain to either.I finally found a place that says they will work on it and they have had the set for two weeks and they haven't even looked at it yet. They also informed me that if it needed a part they would have to order it and they didn;t know how long that might take. Keep in mind this tv was three months old.I would like to suggest to everyone reading this to boycott RCA. They obviously do not have the same reputation they use to and they really don't care that they are putting out a inferior product.
I have been told that they are no longer a USA company and that they are French owned now.I wish I had been informed of this before I shelled out my money to a company that could care less that this tv lasted three months.
Jennifer of Edison NJ (2/14/05):
We purchased the RCA Scenium 50" TV a little over a year ago and we've only been using it consistently for about a year. About a month ago we started having problems. When we turned the TV on, the picture would not come on right away. We could hear the sound but could see no picture. Sometimes the picture will eventually come on after 10-15 minutes but sometimes it will not come on at all for several hours.
The manufacturer's warranty ran out after one year (Sept 2004). We purchased an additional year of extended warranty from the retailer (6th Ave Electronics). They utilize a third party electronics service center. So, the service people came and determined that we need a new bulb. We were a bit surprised at this because the sales person at 6th Ave told us that we would only need to replace the bulb every 3 years. We were even more surprised to learn that the bulb costs $750. The sales person at 6th Ave told us that new bulbs only cost around $200.
Unfortunately the bulb is the only part, which the warranty does NOT cover. So, we contacted RCA directly (it is actually Thomson) and explained to them our situation. Considering that we are only about 3 months past our manufacturers warranty we were hoping that in good faith they would help us out. After several hours on the phone they maintained their position that the bulb is no longer covered because the warranty is expired. So there was nothing they could do for us and refuse to admit that their TV could be defective. They admitted that there are other cases similar to ours, however, not enought to warrant a recall.
In 5 years, with cost of replacing the bulbs every year, we will have spent enough to pay for another brand-new TV. 6th ave elctronics still claims that the cost of replacement is $200, however the service center is saying the cost for the bulb is from the manufacturer. Now we are stuck with a $3000+ credit card bill and a TV that does not work.
On Nov. 1, 2000, Lloyd of Pine Grove CA, wrote:
On Oct 16 1997 I purchased a 35" RCA color tv from Sears in Jackson, CA. Three weeks ago it shut itself off and wouldn't restart. I first e-mailed RCA and asked if they could help me find out what was wrong. They didn' seem to want anything to do with their own product and just referred me back to sears. I called Sears At Home Central and they sent service people out and they seemed to know what the problem was before they even opened the set up, because they said they had just repaired a big-screen RCA with the same problem.
Then they told me that RCA has had big problems since 1991 when they changed their procedure in the way they solder their computer boards. All in all I paid $229.00 to have the set repaired. The service people had to re-solder the entire board which was a fault in manufacturing. They claimed RCA knew of the problem and continued to manufacture faulty equipment. Is their anything i can do to get the manufacturer to pay cost for repairs?
Unless the set was still under warranty, it's not likely Lloyd could recover the cost of repairs.
Omri of Flushing, NY, had a similar problem:
I have purchaed two "RCA PROSCAN" televisions. I read that a man named Dan had a problem with the same television. I bought this tv less than 2 years ago and after the first year the tv would turn on then shut off by itself. 5 min later the tv would come back on. I always thought it had something to do with my outlet so I didn't think anything about it. It only shut off on me once a week so it wasnt a big deal.
During the past month or so it's been shutting off a lot more than normal and staying off for quite some time. I had an electrician come by and changed my outlet thinking it would solve the problem. But no luck. It's as if I threw money down the drain with that case. I then relocated my tv downstairs to another outlet and found the same symptoms. My cousin came by and informed me the tv was defective and it might be a capacitor and/or a transformer.
A few weeks after that my tv died completely on me. Now the other RCA Proscan tv is starting to do the same thing and most likely the inevitable will happen. These tv's didn't last too long at all. I have a Toshiba that i purchased 9 years ago and I never had a problem with it. Its the best tv i've ever purchased.
Id like to know what i can do to get both my proscans repaired preferably without involving money. Im thinking if its happend to me on both my tv's and this other guy Dan who posted the same problem then there must be hundreds of other people that own this tv with the same problem. Please let me know what actions would be the best ones to take.
Same answer: If it's no longer under warranty, Omri is most likely on his own.
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