Complain about a product or service

RCA

Virginia of Phil Campbell, AL November 4, 2009

My son bought this RCA HDTV model # HD50LPW62AYX7 in 2007. As soon as the one year warrenty ran out the Lamp went out and he had to spend over 180 dollars to replace it from RCA and wait till it came in the mail to use the TV. 3 months later the TV went black again thought it was the lamp again so he wanted it looked at by a TV repair place to see why the lamp keeps going out.RCA wouldn't replace the lamp found out they only give a 90 day warrenty on the bulb. Which by the time it took to get it and use it briefly ,time was up. My son is in the national guard and got sent back to Iraq on orders so it took me a while to find a place to take it and have it diagnosed and find someone to get it there for me since it was an hour away from my home and couldn't fit in my car.It has been at the TV shop since 4/09 and they finally said it was the optical engine one of the main parts that works the TV. Cost is 1500 dollars just for the part not counting service cost. That is as much as what the TV cost.

I called the RCA #'s and was on hold for a long time and disconnected several times before I could speak with someone just to get given another number to call and the same thing happened with it until I finally got a person which gave me a case # but they refused to help with the replacement of the defective part. Don't know why they even bothered to give a case # if they aren't going to do anything about the TV. The TV isn't even 3 yrs old yet. Only got 15 months of use out of this TV. Rip off! Lemon!! You would think that a big name company with this many complaints about their HDTV's would do a recall and replace the defective parts or refund. My son is on his way home now from Iraq just to find no TV. I had a RCA I bought in 1980 and it worked for 20 years with no problems until the picture tube went out. I feel bad that I told my son that RCA was a good brand for him to get. We will never buy an RCA product again, ever!

mary of Burlington, WI November 3, 2009

Purchased a RCA 40" hdtv in July. TV was inoperable by Nov. 1st. Customer service claims 10-14days to set up service repair and then???? I asked to speak to someone with more authority, troubleshooter "Marty" told me he was the end of the line! It is unacceptable to incur these problems with a set that is only 3 1/2 months old. Additionally, it is unacceptable to wait so long for servicing!

sharon of Interlochen, MI November 1, 2009

Bought in 2003 Model no. HD61LPW42- 60" diagnol screen RCA DLP/HDTV. This TV is so bad, it broke down just over a year and luckilywe bought the extended warranty. other wise it would of been over 1000.00 to fix. Then the bulb went out(500 at the time), now the screen is turning black at right side and it makes this horrible screeching noise which found out is color wheel is attached to motor so they want 800 the set cost 2500 to begin with is only 5 years old!!!!

Fortunately, I got a 5-year maintenance agreement so Circuit City is going to either keep spending money to fix it for the next three years or replace it. Considering that I've also had similar problems with an RCA theater system and a RCA VCR, I've given up on ever buying another RCA (Thomson) product.

Sheila of Eatonton, GA October 21, 2009

My complaint is like many others on the RCA TV Brand. Have a problem with the screen going red. Can never get resolution when calling nor does the website allow you to submit. I have completed the form many times online and stating my issue but when you get to the submit button it does not work. When you call , the problem is never addressed.Tv not that old.i have a magnoxox I have had for 20+ years and never had to repair and still working fine.

MARLON of MORENO VALLEY, CA October 19, 2009

My RCA projection TV failed to work after 3 mths the tech came out and try to repair it. Now its don't work. I am requesting a refund of 989.00. Also RCA always cut me off when I'm explining my status on my TV. Need a refund. The parts are faulty. Need a urgent refund for this really [bad] appliance!

Shirley of Dawsonville , GA October 15, 2009

I brought a RCA TV L32HD32D on 12/20/08 with a 2yr extend warrnety because of the switch over in February. We did not hook it up until the end of Jan. 2009 ( because of the holiday ). It show great and sounded great. for about 3 months, then it would go to a black screen you would have sound no picture, you could cut off and leave off for while then it would play good for a while then cut off again. Call the # in book gave me a repair service took it to the service (Kirk's Electrioncs in Alparetta GA 6/24/09. He called in about 3 days and said that, they could not fix it that the part was not avaible and they would send me a replacement ( new ).

So I waited for 2wks no contact me, it was July 4th weekend so I waited until after 4th just in case they was on vacation 7/10/09, I just went back to Kirk's and ask about the tv and he said that the part was not avaiable and I could just take it with me and call a 800 # and they would give me a case #, I call got a case # then had to call another # spoke with Nicole, she said to fax them a copy of the receipt and Kirk's repair ticket 7/10/09 and they would get back with me.

No one called, I called them back 7/17/09 Nicole again said that they was reviewing the case, someone would call me, no call again. 7/20/09 called back handling the case was out sick should be back tomorrow. Called them back Nicole said that the one that was handling the case was out sick be back tommorrow.

Called back 7/22/09 Natalie still reviewing case. 7/29/09 spoke with Jesica , Denise said that they would be sending refurbish one in 7 to 10 days. 8/7/09 still nothing. 8/21/09 called back said that I would have to send my tv in and then they would send me they were sending a return label out to me to this day I have not got it. that is twice they said that, they said that they since one in July did not get it.

I still have not a call I have called everytime that I talked to someone. I ask to speak to a manager and said that I was as high as it goes. Gave me po box to write to. All I want is a TV worth as much as I gave for it 477.88 and that was when it was on sale at Walmart in Dawsonville Ga.

HENRY of HAMILTON, IL October 15, 2009

Purchased RCA 52" projection TV at walmart july 2005. After a few years, now the power button flashes 3 times but tv doesnt turn on. Went on-line to see if i could find out what the problem was because i live in a rural area and find any place to fix it. I could believe how may people have had the same problem.

Mike of Quincy, CA October 13, 2009

We bought the RCA model L32HD32D tv in January 2009. By March/Apr the screen shut down and would go black, there was sound, no picture. By the time we located our receipt, the 90 days return at Walmart was over. We then called RCA. After quite a long wait, we were told to fax receipt, model and serial number and to call back to get service number. We did all that and called back and had to re-send receipt. This time I told the girl I wanted the number since I wasn't interested in waiting another 1/2 hour on the phone. She gave me a service # and said a service center in our area would be contacting us by the end of the week. Of course, no phone call. So back on the phone again, this time we were told we had to give credit card so they could bill us a 100 for the service call. Gave them the card, with great hesitation since we already paid for the TV and it's supposedly has a year warranty, waited 10 days to call because we hadn't heard from them and today they say they will send a pick up form in the mail. We are supposed to send the TV, track it, and then call them when they receive it??? Don't know what to do... Will never buy RCA again!!! Anybody out there know where to go from here? We do have names and dates of who we talked to at RCA.

Lou of Pikeville, KY October 13, 2009

I bought a 27inch RCA model#27v513t. it has been alright until this year. we bought it a few years ago and 2 days ago my tv would shut it self off. it stayed off until this next day and came back on then it would shut off again. when I turned it back on all I can see is a blue line in the Middle of it. its been like this for 2 days. dont know why

I called 1-877- for 2 days now all I get is the number you dialed can not be reached. I called some other numbers. they were rude to me and told me thats the only number I can reach them by and then they would hang up on me. I know Televisions have warrenty's but they are avoiding me and hangin up on me

Elizabeth of Ray, ND October 5, 2009

Bought a RCA 32" flat screen TV at Walmart in December of 2008. By September of 2009 it quit working. Called RCA support, faxed receipt, given case number, called several times for repair and was finally told that I would have to pay 99.95 for labor to repair. After reading the 42 similar complaints on this website, I think a class action suit needs to be drawn up.

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